Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a reimbursement claim for Fiber Supplements which are approved by the *** for *** expenses. TASC is denying my reimbursement on the basis that I need a Letter of Medical Necessity from my doctor. This is not true as not only does the receipt clearly state that it is a valid FSA expense, but the Federal *** documentation states eligibility and the *** store and multiple others list Fiber supplements as *** approved. This company constantly denies reimbursement requests in an attempt to keep your money.

  

  Business Response

  Date: 06/04/2025

  Hello,

  Products that are used for general health are not reimbursable under a healthcare FSA. The *** considers fiber supplements as dual-purpose because the supplement can be for both a medical purpose as well as for general health purposes. Therefore, a Letter of Medical Necessity (****)is required for fiber supplements to be covered under ************************ FSA. The **** must be signed by a licensed healthcare professional stating the specific diagnosis/medical condition the over the counter product is to treat,why it is needed to treat the condition and the onset and duration of treatment. Attachment 1 is the TASC Letter of Medical Necessity. Once this is completed and signed by Mr. ********* healthcare provider, he should resubmit the request for reimbursement for the denied claims for fiber supplements. The **** should be submitted with every request for reimbursement for fiber supplements along with the merchant's register receipt. The **** is good for one year.
  
  Attachment 2 is the *** Publication 502 for Medical and Dental Expenses. Expenses that are not included start on page 15. Items related to nutritional supplements are found on page 16 and the publication states that "nutritional supplements, vitamins, herbal supplements,natural medicines etc., UNLESS RECOMMENDED BY A MEDICAL PRACTITIONER AS TREATMENT FOR A SPECIFIC MEDICAL CONDITION DIAGNOSED BY A PHYSICIAN" are not eligible as items taken to maintain your ordinary good health are not for medical care. Therefore, in order for fiber supplements to be reimbursable from ************************ FSA, he must submit a ****. Further, attachment 3 is a screenshot from ******'s website which specifically states that the item is marked with the icon as FSA eligible because it MAY be purchased using flexible spending account. 
  
  In reviewing Mr. ********* account and claims we have found that there were two request for reimbursements for fiber supplements that were paid. The request submitted on 02/21/2025 for Psyllium Fiber purchased on 01/14/2025 in the amount of $21.71 and the claim submitted on 03/27/2025 for ********** purchased on 03/25/2025 in the amount of $40.70 still require a **** in order for ************************ to remain in compliance should the *** ever audit him. A **** with an onset date of 01/01/2025 will substantiate these two paid claims in case of an IRS audit. 
  
  TASC recommends that if Mr. ******* has any questions regarding whether a specific item will be eligible for reimbursement he should always check with the *** plan administrator for the most accurate information on eligibility. Our ************* Team can be reached at ************.
  
  Please let us know if you need additional information.
  
  Thank you.
  

   

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retired from teaching with a balance in my TASC FSA for medical expenses. TASC refused my medical expenditures and refuses to respond to communicate. All I am seeking is a return of my funds deposited.

  

  Business Response

  Date: 06/03/2025

  Hello,

  TASC has reviewed Mr. ******* 2025 Healthcare *** Benefit account.
  
  2025 Healthcare FSA (01/01/2025 -12/31/2025) -Currently in Active Status but end date of 12/31/2025 will change to 07/31/2025 upon retirement.
  Runout (last day to submit claims for 2025):  Currently 01/26/2026 but will change to 08/30/2025 upon retirement.
  Available Balance as of 06/03/2025: $760.91
  
  Mr. ****** has not submitted a manual claim through the web portal or through the mobile app so TASC has not denied or refused to pay eligible medical expenses. Mr. ****** did use his card on 03/21/2025 in the amount of $786.43. This transaction was denied as his available balance at that time was $780.91. While some merchants will process partial payments if the available balance is not sufficient to pay the card transaction in full, other merchants do not. Partially paying a card transaction when the available balance is insufficient is specific to the merchant and not TASC. TASC has verified that the merchant Mr. ****** tried to pay on 03/21/2025 does not allow partial payment, so the card transaction in the amount of $786.43 was declined.
  
  Mr. ****** can submit a manual request for reimbursement for this expense he incurred on 03/21/2025 through the web portal or mobile app. He will need to provide documentation to substantiate the claim.The best documentation is an Explanation of Benefits (EOB) from his insurance company. If he does not have the ***, he can submit an itemized statement from the provider. The *** guidelines require the following 5 items on the itemized statement to approve any manual claim or substantiate a card transaction:
  
  1. Name of the Provider/Merchant
  2. Name of the Patient
  3. Amount 
  4. Date of Service
  5. Description of Service (Payment or Balance forwarded is not an acceptable description of service).
  
  Mr. ******* TASC card is active and can be used to pay merchants for *** eligible expenses up to his current available balance of $760.91. The card was used today, 06/03/2025 in the amount of $20.00 and the transaction was approved.
  
  Mr. ******* employer, *************************************** has confirmed that Mr. ******* is retiring as of  07/31/2025.Per his employer, TASC will terminate his 2025 Healthcare *** account at that time. Mr. ****** will no longer be able to incur expenses after 07/31/2025 and his TASC card will no longer work. Mr. ****** will be able to submit manual claims for 30 days after 07/31/2025 for eligible expenses he incurred from 01/01/2025 through 07/31/2025. 
  
  TASC also researched Mr. ******* claim that TASC "refuses to respond to communicate". We searched all incoming calls from the phone number provided in this complaint which is also the phone number TASC has for Mr. ****** and there are no calls from ************* If Mr. ****** called from another phone number and would like to provide it, we would be happy to pull the calls from that number and review them for accuracy of information and possible coaching if a TASC representative did not respond to Mr. ****** In addition, we searched for support requests submitted by ********* through the TASC portal and found none. TASC did not find any communications from Mr. ****** for this issue or any other issue and therefore respectfully refutes the claim that "TASC refuses to communicate"with Mr. *******
  
  Please let us know if you need additional information.
  
  Thank you.
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ***************************************** (TASC) regarding their mishandling of a fraudulent transaction dispute on my account. Despite submitting a completed Card Transaction Dispute Form and a detailed letter on March 18, 2025, TASC denied my claim for $528.94, stating that I did not provide the required documentation. I have proof that the documentation was submitted twice, as requested.The unauthorized transactions appeared after a widespread EZ Pass text message scam was circulated, prompting users to make payments that led to fraudulent activity. My TASC Health Benefit and MyCash accounts were impacted, with several high-dollar attempted and declined transactions from ******, TrueMed, ******, and Chegg, as well as two unauthorized charges that were paid.I have since reported similar fraudulent activity on my personal **************** account, supporting the claim that my financial information was compromised. TASC's refusal to properly review or acknowledge the submitted evidence and their failure to reverse unauthorized charges is both negligent and unacceptable., along with its failure to reverse unauthorized ch I am seeking a full reversal of the disputed charge and a formal review of the mishandled claim.

  

  Business Response

  Date: 05/30/2025

  Hello,

  TASC has received the necessary documents from Ms. ******* ******** in order to complete the fraud investigation and has found that the card transactions to ********** in the amount of $528.94 were not made by Ms. ******* ********. Therefore, TASC has issued her a permanent credit to her account in the amount of $528.94. 

  TASC has notified Ms. ******* ******** via email today, 05/30/2024 that the permanent credit has been issued and has confirmed that her card was re-issued. 

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per my conversation with TASC (Healthcare Spending Account) customer service today, 5/22/2025, my healthcare spending account and card have been suspended due to an outstanding amount of $1.23 (one dollar and 23 cents) despite my multiple attempts to resolve this issue by uploading documentation, calling TASC, and offering to pay over the phone with a debit care. I was told by both a customer representative and her supervisor that the account will not be reinstated for a period of ***** days despite my offer to pay the $1.23 over the phone with my debit card. Per TASC, this is not allowed. In addition, there is a TASC "MyCASH balance" separate from the Health Spending Account that has a cash value of $32.02 of my funds in it. I requested TASC use those funds to resolve the issue. TASC agreed to transfer funds from the account, at my request, to pay the $1.23. However, they still will not reinstate my card for ***** days as they have to "formally request reinstatement". I have pending prescriptions to be picked up. TASC has told me to pay cash and then submit forms for reimbursement until the card is reactivated. I am diagnosed with chronic migraine, which is exacerbated by stress. There are 3 specific dates of services or transaction dates 2/28/25, 3/28/25, and 4/11/2025. I have uploaded documentation, as requested for these specific dates multiple times only to continue to receive emails stating "insufficient documentation." I have These particular dates of service had a 41 cent each discrepancy, totaling the $1.23 (one dollar and 23 cents). TASC states that the account is suspended because the issue wasn't resolved within 60 days of the first date of service that needed attention, despite my multiple uploads and phone calls to them. The account and card should not have been suspended and/or it should be reinstated immediately. I cannot wait ***** days. This is terrible business practice and detrimental to my chronic migraine health condition.

  

  Business Response

  Date: 05/27/2025

  Hello,

  TASC has processed the support request to re-paid Ms. ******* ********* Healthcare *** from her MyCash account for unverified amounts on four card transactions. The card transactions have now been verified and the flags removed. Ms. ******* card has now been re-connected to her ********* Healthcare Benefit account.
  
  Ms. ***** used her card on 02/28/2025, 03/07/2025,03/28/2025 and 04/11/2025 in the amount of $28.82 but in each case, she submitted an Explanation of Benefit (EOB) that showed her amount due as $********. Poole was not able to verify the additional $0.41 for each of the four card transactions. She uploaded an invoice from the provider for 02/28/2025,03/28/2025 and 04/11/2025 showing the additional $0.41 as "Fee Adjustment". This is not an acceptable description of service. In addition, the provider invoice uploaded for date of service of 03/28/2025 was for date of service on 02/17/2025 and the invoice she uploaded for date of service on 04/11/2025 was for date of service on 02/27/2025. 
  
  The IRS requires that pre-taxed benefit account funds be used for eligible expenses only. TASC helps with this requirement by notifying participants that a card transaction requires verification. In addition,  her employer requires TASC to disable cards if a card transaction is not verified within 60 days. 
  
  We have reviewed calls made to TASC by Ms. ***** on 05/15/2025 and 05/22/2025. On 05/15/2025 Ms. ***** was advised that the *** she submitted to verify the card transactions did not match the amount of the card transaction. Ms. ***** stated she would contact the provider to obtain documentation for the additional $0.41 for each date of service. On 05/22/2025 Ms. ***** called again because she was still receiving notifications that she needed to provide documentation to verify card transactions. She was advised at that time that while we do not accept payment over the phone, she could submit replacement receipts, she could re-pay her benefit account by sending a check or money order or she could repay the account with her mycash funds. Ms. ***** asked that her ****** funds be used to re-pay the account. The ******************** representative advised that she would submit the support request for Ms. ***** and provided the support request processing timeframe was ***** business *******. Poole asked and was connected to a Supervisor who did escalate the support request and the support request was completed in one business day and her card is once again attached to her ********* Healthcare Benefit. 
  
  Please let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

   I corrected and renamed any incorrect uploading of my documents to TASC on multiple occasions as shown by my uploaded document to BBB. Part of the problem is that TASC uses card transaction dates where EOBs and providers invoices use "date of service". This makes for a confusing system. 

  When a requested document is uploaded to the TASC system, the status immediately changes to "paid" as if it has been officially accepted.  Within hours, an email is received again stating "insufficient documentation" but does not provide a specific reason for the change in status.  Also part of the problem.  There was no indication in the emails that the "fee adjustment" invoice upload was not acceptable due to the description.  I have only received emails with a blanket reason of "insufficient documentation" which prompts me to call TASC because to find out what the rejection issue is. 

  Second, TASC asked for the documentation from that specific provider for the specific reason of resolving an EOB disc***ancy.   What other description would be acceptable by TASC for a fee adjustment issue besides a "fee adjustment" description.  It was not a "therapeutic service." Further, TASC requires me to upload an EOB for each and every weekly visit to this provider, ****** *********, which results in 52 uploads per year as I see this provider weekly for psychotherapy, therefore, $1.23 should not have resulted in the card being shut off.  Weekly uploads were not required last year for this provider and when I called to inquire about this last year, TASC was not able to provide a reason for this. 

  Further,  TASC did not offer for me to use the "mycash" account as an option to resolve this issue.  I observed this amount on the website and inquired about it after I was told that my debit card would not be an acceptable option.  

  I declined TASC 's solution to "pay for my pending prescriptions out-of-pocket and then upload documentation for reimbursement"  specifically because of the difficulty of resolving transactions with them and the stress of getting my card turned back on.  I have been notified by email that the card has been turned back on.  However, it was not appropriate, necessary, or fair business practice for the card to be shut off in the first place due to $1.23 (and now additional .41 cent amount) or the stress and time that it has taken to take resolve this issue.  TASC only reinstated my card promptly due, instead of within ***** days, due to my request for a supervisor and request for expedited reinstatement.  In fact, the original customer service *** initially told me that there was no higher up available and that they would just tell me the "same thing" that she had.  TASC only reinstated my card promptly due to my telling them "that I would be contacting the Better Business Bureau."  It appears TASC goal is to discourage people from using this employer provided service.  I believe a letter of apology and changes to their policy and treatment of customers is appropriate.  Thank you. 

  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted my gym membership for reimbursement multiple times and consistently get denied despite it being an approved expense. I have submitted ALL the required paperwork including the TASC reimbursement form signed by my provider and all necessary receipts. TASC simply responds by DENYING the request with a very generic response of "insufficient documentation."TASC appears to be operating a scam because it does NOT specify what documentation is insufficient and there is no way to find out. Consequently, TASC denies the claim and keeps your money. Very poorly run and unethical business practices.

  

  Business Response

  Date: 05/22/2025

  Hello,

  TASC has reviewed all of the gym membership claims for Mr. *************************** would like to acknowledge and apologize for claims that were denied for "Documents Unreadable". There was an issue with documents that were uploaded through iOS which caused the documents to be blank on our side. TASC worked with ***** and this issue has been resolved. ***** has informed us that users must be using version 4.0.3 which is available in the App Store.
  
  The other gym membership claims were denied correctly as the claim was missing one or more of the 5 items required by the *** Guidelines. The *** requires both a Letter of Medical Necessity (****) and an itemized statement from the provider/merchant that must have the following 5 items in order for gym memberships to be eligible for reimbursement:
  
  1. **** of the Provider/Merchant
  2. **** of the Patient
  3. Date of Service 
  4. Amount 
  5. Description of Service - Please note that "payment" or "balance forwarded" are not acceptable.
                                            For gym memberships, the documentation must have a description of service that says what the payment is for - Example: January 2025 Gym Membership.
  
  Mr. ********** has been submitting either the TASC Letter of Medical Necessity(Recommended) or a Letter of Medical Necessity written by ****** *******, NP or both with most of the request for reimbursement. Both **** are acceptable but he only needs to submit one of the **** with each request. We always recommend submitting the TASC **** as this document has all the information required to verify the claim.
  
  The reason the claims not affected by the iOS blank document issue were denied is because the claim was submitted with only the **** or incomplete documentation.
  
  EXAMPLES:
  Attachment 1: Screenshot of Transaction Details from F45 Training *************** is missing Mr. ************ name and description of service.
  Attachment 2: Transaction Detail Report from F45 Training Hollywood ** is missing the full date of service (Feb 4 - missing the year) and missing the description of service.
  
  There were two gym membership claims that paid in error as the documentation was incomplete. Ultimately, it is the participant's responsibility to ensure that pre-tax funds are used for eligible expenses, therefore TASC will not require Mr. ********** to pay his benefit account back for these two paid claims. In order for Mr. ********** to ensure his 2025 Healthcare *** Benefit is in compliance in the case of an *** audit, we recommend that he obtain an itemized statement from the gym that has the 5 items required by the *** for his records. Specifically, the documentation for the two paid claims below are his name and the description of service.

  Claim submitted on 01/28/2025 for Date of Service 01/04/2025 to F45 Training *************** PAID in the amount of $74.50 for January 2025.
  Documentation attached: Both **** and Screenshot of Pending Transaction Details which was incomplete - missing ********************* and Description of Service.

  Claim submitted on 02/12/2025 for Date of Service 02/04/2025 to F45 Training *************** PAID in the amount of $149.00 for February 2025.
  Documentation attached: Both ****, Screenshot of Pending Transaction Details which was incomplete -missing ********************* and Description of Service and Transaction Detail Report from F45 Training Hollywood ** is missing the full date of service (Feb 4 - missing the year) and the Description of Service.
  
  Below is a list of all claims submitted for gym membership and the reasons the claim was denied.
  
  1.) Submitted 01/05/2025 for Date of Service 01/04/2025 to F45 Training *************** in the amount of $74.50
       DENIED -Insufficient Documentation - Screenshot of Transaction Details missing Mr. ************ **** and Description of Service.
  
  2.) Submitted 01/07/2025 for Date of Service 01/04/2025 to F45 Training *************** in the amount of $74.50
        DENIED -Documents Unreadable (iOS blank document issue).
  
  3.) Submitted 01/09/2025 for Date of Service 01/04/2025 to F45 Training *************** in the amount of $77.50
        DENIED -Insufficient Documentation - No Itemized statement from the gym was provided. 
  
  4.) Submitted 02/05/2025 for Date of Service 02/04/2025 to F45 Training *************** in the amount of $149.00 
        DENIED -Insufficient Documentation - Screenshot of Transaction Details - missing Mr.************ **** and Description of Service.
  
  5.) Submitted 02/06/2025 for Date of Service 02/04/2025 to F45 Training *************** in the amount of $149.00 
        DENIED -Insufficient Documentation - Screenshot of Transaction Details - missing ********************* and Description of Service.
  
  6.) Submitted 02/10/2025 for Date of Service 02/04/2025 to F45 Training *************** in the amount of $149.00 
        DENIED -Insufficient Documentation - Transaction Detail Report from F45 Training Hollywood ** - missing the full date of service (Feb 4 - missing the year) and the Description
        of Service.
  
  7.) Submitted 03/11/2025 for Date of Service 03/04/2025 to F45 Training *************** in the amount of $149.00 
        DENIED -Insufficient Documentation - Screenshot of Transaction Details - missing ********************* and Description of Service.
  
  8.) Submitted 04/07/2025, 04/10/2025, 04/12/2025,04/15/2025, 04/17/2025 and 05/13/2025 for Date of Service 03/04/2025 to F45 Training *************** for 149.00 
        DENIED - Documents Unreadable (iOS blank document issue).
  
  9.) Submitted 04/12/2025, 04/21/2025 for Date of Service 04/04/2025 to F45 Training *************** in the amount of $149.00 
        DENIED -Documents Unreadable (iOS blank document issue).
  
  10.) Submitted 05/02/2025, 05/07/2025 for Date of Service 04/04/2025 to F45 Training *************** in the amount of $149.00 
          DENIED Insufficient Documentation - No Itemized statement from the gym was provided.   
  
  Mr. ********** should re-submit his gym membership reimbursement requests for March and April once he has obtained an itemized statement from the gym with all 5 items along with the TASC ****.
  
  Please let us know if you need additional information.
  
  Thank you.
  

   

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am recently retired effective 2/18/25 and expecting COBRA benefits for dental and eye coverage. My employer uses TASC to manage retiree COBRA benefits. I set up an account for COBRA family benefits with TASC prior to my retirement date and paid one month of benefits. I received no further communications from TASC either in writing or by email until I received an insurance cancellation letter on 5/9/2025. The cancellation letter states that my benefits were cancelled as of 3/31/25 with 30 days from the 3/31 date to ask for reinstatement of COBRA. The letter was dated 5/2 and received late afternoon on 5/9 both greater than 30 days from the date of cancellation. I immediately attempted to call TASC, but they close phone service as of 5 pm on weekdays. I have not been able to contact the company directly as they work banker hours and do not provide customer service on weekends.On 5/10/25 i was able to recover my log in information and logged into the website. The web portal says i owe Zero balance. The web portal would not accept payment by normal means. Overriding the payment dialog i was able to proceed with paying 2 months of coverage using a credit card, as well as signing up for autopay with my bank for future payments. My grievance is that there was no warning, no request for payment at any time prior to receipt of the cancellation. The notice was issued a full 32 days after my cancellation and states a 30 day limit to appeal. This action would suggest, ****, that they are price gouging and attempting to deny my legally prescribed COBRA benefits while offering me costlier benefit plans that they represent.I want my full family COBRA benefits for dental and optical reinstated effective 4/1/2025 with no lapse in coverage, and those benefits to continue for the full period that they are permitted. For my part, I will maintain auto pay in effect and maintain the account paid and in good standing for the period in question.Thank you

  

  Business Response

  Date: 05/12/2025

  TASC has reviewed Mr. ********* account. Mr. ******* was sent the ***** Election Notice (attachment 1) on 02/25/2025. Page 6 and 7 of the ***** Election Notice outlines when the first premium payment and subsequent monthly premium payments are due as well as the ***** ******* Under Monthly Payment for ***** continuation coverage section on page 7,  it states that each monthly payment is due on the first of the month to which it applies. It also states "Neither the Plan nor TASC will send periodic notices of payments due for these coverage periods. In other words, we will not send a bill to you for your ***** continuation coverage - it is your responsibility to pay your ***** continuation coverage premiums on time. The notice also advises Mr. ******* that there is a 30 day ***** period after the first day of the month to make each monthly payment and that his "***** continuation coverage will be provided for each month as long as payment for that month is made before the end of the ***** *******" The notice further advises Mr. ******* that if he fails to make a monthly payment before the end of the ***** period for that month, you will lose all rights to continuation coverage under the plan.
  
  TASC sent ******************* Coupons in a letter dated 03/03/2025 (attachment 2). Coupons were provided with the amount due for each month and instructions of how to make out the check and where to mail the payment. The letter also advised Mr. ******* of his option to make electronic payments through the website or mobile app. This letter again advises that once the initial payment has been made, ongoing monthly premium payments are due in full on the first day of the month and that ***** Federal Law allows a ***** period of ************************************** which the premium is due.
  
  TASC received a credit card payment on 03/03/2025 in the amount of $170.30. This payment was for continuation of Mr. ********* dental and vision for family for March 2025. Upon receipt of this payment, TASC sent notification to both his dental and vision carriers to reinstate his coverage effective 03/01/2025.
  
  No payment was received for April 2025 by 05/01/2025 which was the end of the 30 day ***** period for April, therefore, his dental and vision benefits under ***** have been cancelled. The cancellation notice was generated the next day on 05/02/2025 (attachment 3). The cancellation letter advises Mr. ******* that his last day of coverage was 03/31/2025. If Mr. ******* would like to appeal the cancellation, he may do so by following the instructions on the cancellation letter.
  
  Mr. ******* states in this complaint that the web portal would not accept payment by "normal means" and that he made the payment by "overriding the payment dialog". Mr. ******* is correct that he was not able to make a payment by "normal means" and his account was showing a zero balance because his ***** continuation coverage was cancelled. The dialog he "over road" was a warning that there is no obligation due to prevent people from making payments as Mr. ******* did.The payment of $340.60 is sitting in a holding account as there are no obligations to apply the payment to as his ***** coverage has been cancelled as of 03/31/2025. Mr. ******* needs to call our ************* Team at ************ or he can submit a support request through the portal to request a refund. He must confirm if he would like us to send the refund to the bank account on file or if he would like TASC to mail him a check. If Mr. ******* would like a check, we would also ask that he confirm his mailing address.
  
  In response to Mr. ********* opinion that TASC is "price gouging and attempting to deny my legally prescribed ***** benefits while offering me costlier benefit plans that they represent", TASC is the third party administrator for Mr. ********* former employer. As the third party administrator, TASC collects the premium payments and forwards the payments to his former employer and we notify the carriers of reinstatements and terminations. Mr. ********* former employer tells TASC what plans the participant should be offered through ***** and what the cost of each benefit is as the participant now pays 100% of the cost. TASC does not set the cost of the benefit nor do we "represent" any plan.
  
  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an ***/*** reimbursement company. I have submitted multiple times letters of medical necessity and the receipts of qualifying purchases top repeatedly be denied saying the letters don't provide enough information. A doctor decides what to put not a company. A company can't determine whether or not a doctors recommendation is enough to approve or deny. I have made multiple phone calls to TASC and they repeatedly give the run around and make an excuse. Prior to 2024 I never had any issues with this company. This is a benefit provided by my employer and I am having to fight for my reimbursements.

  

  Business Response

  Date: 05/07/2025

  Hello,

  The claim in the amount of $59.99 to EoS Fitness has paid and was transferred to *************** account on 05/05/2025. As a reminder, requests for reimbursements for gym memberships always require a Letter of Medical Necessity (provided) and an itemized statement from the gym that must have the following 5 items in order for TASC to approve any future request for gym memberships.

  1. Name of the Provider 

  2. Patient's Name

  3. The Date of Service (the monthly membership fee)

  4. Amount 

  5. Description of Service (Ex: monthly gym membership fee. Credit card payment, payment or balance forward are not acceptable per IRS Regulations and will not be accepted in the future.)

  Please let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received something in the mail today from this company TASC indicating they were going to send me a new card out. I have been part of this organization. I dont even know who they are. I am not in a flexible spin count never has been. I dont even know how they got my name and my address. I called the company and informed them without giving any personal information tothem.

  

  Business Response

  Date: 04/30/2025

  Hello,

  We understand Ms. *********** concern. We would like to confirm that Ms. ********* does have a Wellness HRA through **** or the *********************************************. As a dependent of a state or federal postal worker, she was enrolled in this wellness HRA. **** made a small contribution to her account several years ago and the funds have been rolling over from one year to the next and will continue to roll over until her balance is $0.00.

  Ms. ********* was issued a TASC MasterCard ending in 9464 back in ***************************** June of 2025. This is why Ms. ********* received a notice that she will be receiving a new card. The new TASC MasterCard ending in 5786 will be arriving soon. This card will be active and ready to use to pay for medical expenses under IRS Code Section 213(d).

  For further assistance, such as the available balance,  Ms. ********* can call our **************** Team at ************. She will need to verify her account. Her ******************** ID is ************** and she will be asked questions such as name of her employer. The account is under NALC.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 TASC terminated my ************ insurance. On 4/10/25 TASC received my COBRA payment of $37.16 for the month April 2025. I have a 30 day window to make payment under the Federal laws that govern ********************* Payment for May 2025 in the amount of $37.16 has also been received and posted by TASC. Reinstate me effective 4/1/25 or refund my money for the month of April only, as I do wish to continue my coverage into May 2025.

  

  Business Response

  Date: 04/29/2025

  Hello,

  TASC sent ************ several reinstatement notifications with the most recent one on 04/17/2025. TASC sent the request again today, 04/29/2025 and requested that ************ respond to TASC with confirmation of active coverage. ************ has responded that they have received the reinstatement request and has advised a 7-10 business day processing window. Once we receive confirmation from Delta Dental of reinstatement and active coverage, we will email Ms. ****** at **********************************************************. 

  Ms. ****** is paid through 05/31/2025.TASC has not received written notification that Ms. ****** would like to cancel her coverage as of the end of April 2025. Ms. ****** will need to submit a support request notifying us that she would like to terminate her coverage with the last day of coverage on 04/30/2025. She must specify what coverage she wants to cancel; dental, vision or both. She should also include that she requests a refund for the May premium payment. If she does not submit the support request to cancel coverage, her coverage will continue through May and will eventually be terminated for non-payment.

  We will update Ms. ****** as soon as ************ confirms reinstatement with no lapse in coverage. 

  Please let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The TASC card covers medical expenses for my spouse, my child, and me (policy holder). On January 11, 2025, we charged $1,110 on the TASC card to cover my spouse's ******** Premium for half of this year ($185 x6). This has never been an issue in the past until recently. We were contacted by TASC several times stating that we needed to provide verification of the expense and are now being told to reimburse the expense because it was not compliant with TASC 2024 and 2025 Healthcare FSA. We have submitted verification, the receipt showing the payment was made to CMS ******** Insurance. What we also noticed as well was that the payment appeared on TASC's website as two payments ($916.27 and $193.73). We were not sure why it was broken down this way on their end because on the ********'s website, it appeared as one payment. Anyhow, we submitted the verification only to get multiple requests from TASC. Multiple attempts have been made to resolve this. We have explained that the payment should not have appeared as two transactions on their end because it was only one payment; that it was for a ******** insurance premium, for my spouse, that was due monthly, but we paid six months in advance; that we do not have a EOB to show that it was a ******** payment because it was not a doctor's visit; and we wanted to know what can be done to resolve this issue. The *** kept saying that we needed an EOB. How can we get an EOB for a ******** Premium Payment? It was a monthly premium payment that was paid in advance. The *** told us that they would review our info and get back to us. We also reached out to ******** and was referred back to the ******** website which just shows the payment (although now it was dated a payment date of 1/14/25, even though the original date of payment on the initial receipt was 1/11/25). The *** 502 covers ******** premiums. This should have easily been resolved. What else is needed from TASC to resolve this? Thank you.

  

  Business Response

  Date: 04/25/2025

  Hello,

  TASC has reviewed Ms. **************** card transaction on 01/11/2025 in the amount of $1110.00.The documentation attached to the claim is a letter confirming payment for ******** Premium in the amount of $1110.00 (attachment 1). Per IRS Guidelines,insurance premiums are not eligible for reimbursement under Healthcare ****************** *** funds are specifically designed to cover qualified medical expenses like deductibles, co-pays and prescription medications but not the cost of the insurance policy itself. *** Publication 502, page 8 under "Insurance Premiums" states that insurance premiums that were paid and for which you are claiming a credit or deduction are not eligible"(attachment 2). This is because Healthcare *** plans is a tax deduction.
  
  The transaction was approved because the merchant transmitted the transaction with a Merchant Category Code (MCC) of "Hospital" so the card transaction processed in the amount of $1110.00. Often, merchants have multiple card terminals and each terminal can transmit a different Merchant Category Code. This seems to be the case as CMS ******** Insurance first transmitted the $1110.00 payment with a Merchant Category Code of "Government". The participant's employer does not allow this *** so the first attempt resulted in a decline of the transaction. The card was run again and this time the MCC was transmitted as "Hospital" so the transaction processed even though the payment was not for a hospital expense but for an insurance premium.
  
  TASC's position has always been that participants are ultimately responsible for ensuring that any pre-tax funds are used for eligible expenses. This includes being able to provide supporting documentation upon request, whether the request comes from the employer, TASC or the IRS. TASC is complying with the *** guidelines requiring administrators to take a more active role in scrutiny of transactions. Therefore, all transactions will require documentation to verify the expense is eligible under the plan.
  
  As the card transaction for $1110.00 is for insurance premiums, the expense is not eligible and the funds must be paid back to Ms. **************** 2024 and 2025 Healthcare Benefit. An overpayment letter was sent to the participant for both the 2024 and 2025 Healthcare FSA plans (attachment 3). The 01/11/2025 card transaction was one transaction in the amount of $1110.00. ***************** is correct in stating that she sees two transactions as her 2024 Healthcare *** has a ***** period until 03/31/2025. Therefore, when she used the card on 01/11/2025, the available balance in her 2024 Healthcare FSA of $193.93 was used first and then the remaining $916.17 was pulled from her 2025 Healthcare FSA plan for a total of $1110.00. This is the reason the participant sees two transaction and was sent two overpayment letters.
  
  To keep her plan(s)in compliance and to avoid any penalties should she ever be audited by the IRS,TASC has sent her the overpayment letters but ultimately, it is up to ***************** to keep her plan(s) compliant. There are instructions at the bottom of each overpayment letter. Ms. ************** should write two checks,one for $193.73 to re-pay her 2024 Healthcare FSA plan and the second check for $916.27 to re-pay her 2025 Healthcar plan.  Both checks should be made out to TASC and mailed to TASC Overpayment *********************************. The memo section of each check should include her ID number found on the payment stub. Her ID number is **************. If sending both repayments in the same envelope, we recommend that she paperclip the checks to the corresponding stub.
  
  NOTE: For future reference, expenses will only be paid once a service is rendered. Ms. ************** indicated in this complaint that the payment of $1110.00 was for half a year of insurance premiums($185 x 6 months). Had this transaction been for an eligible expense,the participant could only pay for the expense one month at a time. If the provider requires payment for 6 months in advance, the participant should use another credit card and then she would submit a manual request through her portal one month at a time in the amount of $185.00 using the same documentation showing the payment of $1110.00. She would indicate on the manual request (1 of 6 claims) for Jan. payment. In February, she would submit a manual request (2 of 6) for $185.00 with the same receipt showing payment of $1110.00 and so on.
  
  If ***************** has any questions she should reach out to our ************* Team at ************.
  
  Please let us know if you need additional information.