Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spoken to TASC twice in the last 30 days regarding reimbursements of health care expenses. They are stating that they will be unable to refund me for my FSA-eligible reimbursements if the expenses do not fall within the date range 01/01/2022 through 06/26/2022. Due to the fact that I am no longer employed by my former employer, TASC has decided to uphold its policy that any eligible expenses that occur after 06/26/2022 will not be qualified. Therefore, any health care expenses that I incur between 06/27/2022 through 12/31/2022 will not be reimbursed. I have kindly asked their representatives to allow me to jump through the "typical loopholes" that it takes to request a reimbursement. Unfortunately, they are unwilling to comply. So at this point, my family will be out $250 in FSA funds, as well as $600 in dependent care funds. Even though I contributed this money from my paychecks, TASC is taking the stance that this money will not be reimbursed to me, and ultimately they will absorb it.

  

  Business Response

  Date: 08/18/2022

  Good Afternoon,

  Mr. ****** was enrolled in a FSA Medical and FSA ************** Account.  Since he is no longer employed, any expenses that can be considered for reimbursement must fall between 1/1/2022 and 6/30/2022 (the month his employment ended).  Claims must be submitted by 12/31/2022.  This is not a TASC rule.  Rules regarding how FSA plans are funded and reimbursed are governed by the IRS.  Unfortunately there is not anything TASC can do to extend the eligibility period as this would put the plans out of compliance with the IRS.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was employed by ********** dba ************ in *******, ** and they utilize TASC for HRA/*** and FSA services. When my employer signed me up for the *** benefit, I was told that they contribute ~$100 monthly to an *** card for me to use for medical related expenses. I was told that if ever I left the company I would still be able to utilize my funds. I left that company about 3 weeks ago and my TASC card now declines. I tried to contact the employer first and ask why the available $495 funds I had are now declining. They told me to contact TASC because "they had sent the funds". When I contacted TASC, I was told that the employer set up the account to return unused, employee contributed funds back to the company. I then relayed that info back to the employer as they explained it differently and even told me to contact TASC since they "sent the funds". The employer then went on to basically agree that the funds were only available to me while employed and that the only funds I keep were the ones i contributed. I only have proof of this conversation as the conversation we had when signing me up was verbal and i elected then not to contribute because I figured this company was giving "plenty" and that I would likely have some leftover whenever I chose to part ways. This may seem like an issue to have with my employer, and I am handling that with them as well, but as I have tried to contact TASC for a document of the plan I was signed up on, no help. When I asked the lady on the phone how I could make a report to TASC that a business using their services is giving false information to its employees, she refused to help and tried to deflect to "submit a support request". This gave me the impression that TASC is in on this deceiving behavior. I was told that there is no document to show the plan and a breakdown (fine print) but that I could email support. It is just crazy to me that I just have to go off of people's words with no proof of what i am being signed up for.

  

  Business Response

  Date: 08/18/2022

  Good Afternoon,

  Mr. ***** had a Healthcare Reimbursement Account (HRA) with TASC sponsored by his employer.  Any eligible expenses that qualify for reimbursement would need to have occurred between 5/1/2022 to 8/1/2022 and need be submitted by 10/30/22 for consideration.  Any claims would need to be submitted online for processing.  This type of plan does not continue past the termination date of employment and attached is a Summary Plan Description.

  Please let us know if you need additional information.

  Thank you

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I *NOW* understand how the plan/policy works. However, my issue now is that TASC does nothing to reprimand businesses who do not properly explain (or even in my case flat out lie) to employees about the benefits that they are being signed up for. I have made plans for medical expenses that I now cannot follow through with because I was lied to by my employer and TASC is unwilling to provide me with documentation proving that this is always how the plan was set up and that the employer didnt change it after the fact. It seems as though TASC is in on the deception because I have never known of a benefit provider that didnt have a general description of the plan/policy on their site or in my benefits account. Currently all I know is that I had a nearly $500 balance that I no longer have, was told one thing months ago and now and being told a different story and TASC is standing by the employer & their lies.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 08/25/2022

  Good Morning,

  TASC is not privy to any conversations that Ms. ***** had directly with her previous employer.  The benefit plan has not changed and TASC must abide by the plan setup and payment parameters.  Since TASC was not involved with any incorrect information Ms. ***** may have received we are not is a position to change how this plan is administered.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying TASC (automatic withdrawals) since I retired in 2019. These payments are to cover my family for dental (Delta Dental), and vision (VSP) insurance. About 1 1/2 years ago, while making a dental appointment, I was told my insurance was dropped. I contacted TASC via automated messaging, and received a response that it would be reinstated, and it eventually was. This January, while checking my VSP account, I found my family's insurance had been dropped, and was advised to contact TASC. I did so, via electronic messaging, and as before, received a message that it would be reinstated. A couple months later, I scheduled vision appointments for my family. About a week before the first appointment, I was notified by the doctor's ****** that my family was not insured. I called VSP; VSP searched all records and had no communication from TASC. I was told to call TASC and have them call VSP to reinstate coverage before our pending appointments.I called TASC and spent an hour and a half only to be told they were unable to place outgoing phone calls from their ******, and that the only thing they would do is send an electronic message to VSP. It never happened. On top of paying TASC every month for insurance that I'm not getting, I had to pay $500 out of pocket for our family vision wellness exams. I wrote the *** of TASC and suddenly got a call from a customer service rep. who said he would fix the problem. After over a week, he said it should be fixed with VSP. He told me to check with VSP in a few days and send my invoices for the $500 reimbursement. I did as instructed, but only received $50 for me and my husband. When I contacted VSP to find out why, they told me my children were not reinstated by TASC. I am still paying TASC for my entire family, have no vision coverage for my children, and no money has been reimbursed for the months they did not provide coverage. They are thieves and have the worst customer service of any company!!

  

  Business Response

  Date: 08/04/2022

  Good Morning,

  We apologize that ******************************** VSP coverage was not successfully reinstated.  TASC contacted VSP multiple times going back to April 2022 via normal process (Email) and called them on July 1st. All attempts have not been successful.

  
  TASC is working with her previous employer to properly reinstate all family members that were covered. Due to privacy laws related to HIPAA and Protected Health Information (PHI), TASC is unable to work directly with VSP. Another request has been sent to VSP by the previous employer and we were informed the request will be processed in **** days. 
  

  Please let us know if you need additional information.
  

  Thank you.

  Customer Answer

  Date: 08/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not have verification that all my family members have been reinstated.  I paid 7 months for a service that was not provided.  TASC made no attempt to call VSP (which I repeatedly told them VSP required) for over 7 months during which I complained of having no insurance, and did not follow up to ensure my coverage was provided.  I have not been fully refunded for doctor visits I paid out of pocket.  Until I have proof my family has coverage reinstated and I am reimbursed for my losses, my complaint remains unresolved. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/08/2022

  Good Afternoon,

  TASC has received confirmation that Ms. ******** and family have been reinstated with VSP.  VSP will not take action on reprocessing any claims per our request due to HIPAA Laws and has asked that Ms. ******** give them a call.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I  jumped through all the hoops (endless hours) to ensure my family was reinstated.  The complaint is not resolved - TASC took my monthly payments for over 6 months during which I did not received VSP benefits.  VSP simply asked for TASC to call them to correct the issue, TASC refused to place a phone call.  As a result, I am still having to submit claims from May 2022 (and resubmit since they erroneously processed as out of network).  TASC should reimburse me for payments made during which time I did not receive vision benefits.  
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/17/2022

  Good Morning,

  TASC responded directly to Ms. ******** and the summary is below.  TASC has received confirmation that VSP has updated her vision coverage to FAMILY from EMPLOYEE + ONE and she needs to call VSP at ************ to have any outstanding claims processed.  Claims can be retroactively reprocessed for payment and therefore no premiums will be returned.

  SUMMARY OF ISSUE

  
  TASC is the third party administrator for COBRA her former employer, *************************. As the third party administrator, TASC collects premiums and sends them to ************************* and notifies the carriers to reinstate coverage with no breaks (continuous).

  
  TASC sent VSP the reinstatement notifications on multiple occasions with ALL family members. TASC verified the correct VSP email address for reinstatement notices with *************************. TASC was sending the reinstatement notifications to the correct email.

  
  TASC made multiple calls to VSP and was informed by VSP that she was covered under EMPLOYEE + ONE while employed with *************************.

  
  VSP would not make the change from EMPLOYEE + ONE to FAMILY at TASCs request and advised only the ************************* would have to make this change.

  
  TASC notified ************************* and their representative made several requests (calls and emails)  for her coverage to be updated to FAMILY.

  
  VSP sent confirmation to TASC and ************************* on 8/5/2022 that her vision coverage was updated to FAMILY.

  COBRA is continuous coverage and there were no breaks in coverage. Any claims that were not processed during the 7 month period that VSP had you under EMPLOYEE + ONE can now be processed under FAMILY. VSP advised she needs to call their **************** Team at ************ to have any outstanding claims reprocessed. TASC has no involvement in reprocessing claims.

  Please let us know if you need additional information.

  Thank you

   

   

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I made payments monthly for which I did not receive coverage.  It doesn't matter if I had claims or not, the point is I paid for coverage which was not provided from January until the end of ***** when a retroactive claim was honored.  My payments from January through ***** should be reimbursed since I was not provided coverage.  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed to TASC as my COBRA administrator following a layoff in April 2022.Monthly payments have been deducted from my savings account. However, TASC has failed to send my paperwork to BCBSTX, leaving me uninsured for nearly three (3) months. I have communicated with them on several occasions (4) only to hear them push blame, make excuses and stall. Today I stopped further payments to TASC, notified them I was closing my account and requested a full refund.Fees Paid To Date:05/23/2022 PLAN PREMIUM - $474.80 ADMIN FEES - $9.50 TOTAL - $484.30 06/24/2022PLAN PREMIUM - $474.80 ADMIN FEES - $9.50 TOTAL - $484.30 *GRAND TOTAL- $968.60

  

  Business Response

  Date: 08/02/2022

  Good Afternoon,

  TASC apologizes that ****************** coverage was not reinstated successfully and we will refund her premiums paid to date.  Coverage will not be reinstated and she will receive a check in the mail in 3-5 business days.

  TASC did send reinstatement notices to BCBS on 5/23/2022, 6/9/2022 and 7/21/2022.  We worked with ****************** previous employer to assist us on why the reinstatements were never processed.  Due to privacy laws related to HIPAA and Protected Health Information (PHI), TASC is unable to work directly with BCBS.  TASC will continue to work with ****************** previous employer to make sure this does not happen again.

  Please let us know if you need additional information.

  Thank you.