Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hongkang Xu
  ment promptly. This issue reflects poorly on TASCs customer service and commitment to its clients, and I hope that with your intervention, this matter can be resolved quickly and fairly.Thank you for your assistance.Sincerely,Hongkang **

  

  Business Response

  Date: 09/03/2024

  Hello,

  The request for reimbursement in the amount of $25.00 has been reviewed and approved on 08/30/2024. The funds have been paid to ************ MyCASH and ******** can log into his account to schedule a transfer of the funds to his personal bank account. We apologize for any frustration this caused.

  Please let us know if yo need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  
  Regards,
  
  *******************************

  I am happy to provide that info as long as it would not be posted publicly. Please advise.

  

  Business Response

  Date: 08/28/2024

  Please provide the full name and 12 digit ID number associated with the account.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  here is the info:

  ***********************

  5101-6636-8367

  

  Business Response

  Date: 09/03/2024

  Hello,

  Thank you for providing the name and ID of the account holder.

  The claims in question have a date of service for the week of June 8-12, 2024 (see attached provided by the participant). **************** was terminated on 11/26/2023. His former employer, Common Spirit Mountain Region's termination rules state that full coverage ends on the date of termination which was 11/26/2023. The two claims in the amount of $385.00 each are for dates of service after the termination date of 11/26/2023. If the incorrect documentation was submitted and **************** has documentation for dates of service PRIOR to 11/26/2023 please attach the documentation to this complaint so that the claim can be re-submitted for processing. According to Common Spirit Mountain Region's plan, the LAST day to submit request for reimbursement for the 2023 - 2024 plan year is 09/30/2024.

  If new documentation is attached to this complaint for dates of service PRIOR to 11/26/2023 it must be submitted prior to 09/30/2024 and it MUST be accompanied by the Request for Reimbursement Form (attached) and it MUST contain the following:

  1.) Name of Provider

  2.)  Name of the child for whom child care was provided

  3.) Date of Service (must be on or prior to 11/26/2023)

  4.) Amount of service

  5. Description of Service such as child care (cannot say "Payment" or "Balance Forwarded") NOTE: a credit card receipt or statement is NOT acceptable per the IRS.

  Finally, the complaint states that ******************** spouse was hung up on and mocked. TASC shows notes for 3 calls on 07/03/2024, 08/14/2024 and 08/26/2024. These calls are being pulled and reviewed for hang up and what was said to verify if ******************** spouse was mocked. Should any of the calls confirm these claims, a Resolution Specialist will reach out to **************** directly. If **************** or his spouse can provide a date (and time if possible) of the call in which there was a hang up or either felt they were mocked, we will pull that call as well.

  Please let us know if you need additional information.

  Thank you.

   

   

   

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

   

  I did receive an email from TASC stating:

  Good Morning ***** and *******,
  
  TASC has been notified of the complaint you filed with the Better Business Bureau regarding the denied reimbursement in the amount of $770.00. As a result of the complaint, a resolution ticket has been opened and has been assigned to me. I apologized for the frustration this has caused and I have resolved the issue as the request for reimbursement in the amount of $770.00 has been reviewed and reprocessed and had been approved and paid to ****** mycash.
  
  Based on the complaint, I had all calls pulled and reviewed for hang *** and TASC representatives mocking you as this is absolutely not acceptable. The calls were also reviewed for incorrect information. We did identify one representative that took an incredulous tone with ******* and this was the call in which ******* stated that she felt like the representative was mocking her. I have submitted this call to the TASCs representatives supervisor and to our Quality Team for coaching and re-training.
  
  I also identified calls in which ******* was given incorrect information. ******* was told that due to the termination rules, only claims for expenses prior to the termination date would be eligible. This is true for Healthcare FSA as the entire annual election for Healthcare FSAs  is available on day one of the plan year even though the participant has not yet contributed that amount. Dependent care is money in-money out which means ONLY the funds that have actually been contributed by the participant are available to the participant so ***** DOES have access to what was in his available balance and can incur eligible expenses through the end of the plan year which was 06/30/2024. This means that the $770.00 for the date of service in June 2024 was eligible for reimbursement. I have submitted coachings for the agent(s) who gave ******* the incorrect information.
  
  You should see a response from TASC for the Better Business Bureau stating that claims after the termination date are not eligible. You can disregard that response as the claim has been paid. I am happy to have a check issued for the $770.00 and have it sent *** next day if you would kindly provide me with the mailing address of where you would like the check sent. The check will be made out to ***********************. The mailing address in the Better Business Bureau complaint is:

   

  As long as I receive the payment, this is acceptable.

   

  Thank you! 

   

  

  Business Response

  Date: 09/06/2024

  Hello,

  TASC processed and paid the $770.00 dependent care claim for date of service 06/08/2024. TASC also received an additional claim for date of service 06/19/2024 in the amount of $230.00 in which TASC paid the remainder of ******************** available balance of $191.50.

  Check #****** in the amount of $961.50 was sent on 09/05/2024 via *** Next Day Air Tracking #1ZE465E80197429499 and scheduled to arrive on 09/06/2024 by noon, This has been communicated to ************** and his spouse, ******* directly via email to ***************** .

  All funds contributed by **************** for 07/01/2023 to 06/30/2024 ************** FSA plan year has now been paid.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are numerous problems. Tasc continues to terminate my coverage with met life even though I have paid them. When you call their 800 number to resolve they hang up on you (3 times disconnected today). Their system generates the cobra bill late or not at all resulting in cancelled coverage. They incorrectly tried to bill me $6000 retroactively.

  

  Business Response

  Date: 08/12/2024

  Hello,

  A Resolution Specialist has been assigned to ****************** case and will work directly with ************** to bring her case to resolution. TASC will reach out again to her dental carrier and request confirmation of active coverage and will investigate any phone issues.

  TASC will update ************** directly on the status of her case and TASC will update this Better Business Bureau complaint if ************** responds.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC was supposed to provide COBRA insurance for December 2023 and January 2024 when I left my employer, ICMS. I paid them $2497.00 for services that were never provided. I rejoined ICMS in February 2024 and ICMS paid to continue the coverage (see email in the attached). TASC has never answered my letter, or provided any information when I've called to resolve this, they do not have an email address, so I sent all the information by regular mail. I have yet to see a response from ISCM and my employer has been unable to resolve this. I filed a complaint with the Virginia SCC ******************** today. Any help you can provide in securing a refund is greatly appreciated. If you need additional information, please contact me.

  

  Business Response

  Date: 08/06/2024

  Hello,

  TASC has assigned a Resolution Specialist to ****************' case. Our Resolution Specialist will work directly with **************** and her former employer to determine the total amount **************** paid in premium payments and confirmation from her former employer as to the timeframe they reinstated ****************' continuation coverage for medical, dental and vision. Once TASC has confirmation on the timeframe of active coverage and the total amount **************** paid then TASC will refund **************** any monies she paid above premiums due.

  Our Resolution Specialist has already reached out directly to **************** and to her former employer and will continue to follow up directly with ****************.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, with this being said:   I had to escalate this SEVERAL TIMES to supervisors because no one would ever contact me back or ever give any REASON why they were being denied.  Online it would just say Denied, and then no account found or some nonsense. Terrible customer service and awful programming for the website 

  
  Regards,
  
  ***********************************

  
  

  

  Business Response

  Date: 07/29/2024

  Hello,

  ************************** has a Healthcare FSA 2023-2024 that runs from 07/01/2023 to 06/30/2024. All of the EOB's he attached to this complaint fall within this timeframe and would be covered in this plan year, however, ************************** has exhausted all his funds for this plan year.

  ************************** did provide documentation for a flagged claim in the amount $54 and the $54 was refunded back to his Healthcare FSA 2023-2024 benefit account. His ******************** card was re-activated and the flag was removed. Once the $54 was returned to his Healthcare FSA 2023-2024 benefit account, outstanding claims paid in the amount of $54. The $54 is now in ****************************** mycash and can be transferred to his personal checking by logging in and scheduling a transfer.

  Mr. Tortotiello has a Healthcare FSA 2024-2025 that runs from 07/01/2024 to 06/30/2025 with a grace ****** that allows him to incur eligible expenses through 09/15/2025. This plan does have funds in the available balance. ************************** may submit manual claims through the online portal for service incurred on or after 07/01/2024 or he may use his TASC card for dates of service that occurred on or after 07/01/2024.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been with TASC for a couple of years now. We use their services for our HSA account. For the past 2 years they have allowed us to make our health insurance premiums with our TASC Debit card. Sometime in the middle of 2024, they decided that we could no longer use our TASC debit card for our monthly premiums. They also did not reach out and communicate this to their clients, therefore we were under the assumption that the premiums were being paid. I went to file a health insurance claim and found out that one of our policies had lapsed due to the payments being declined by TASC. I reached out to TASC to see what was going on. They said earlier this year they made the change to no longer allow premium payments with the TASC card. Supposedly they sent an email to their clients telling them this information. They could not provide me with the email, when it was sent, or who it was sent to.In the mean time, I have a medical bill for $4,300 that would have been covered under my medical insurance plan had the premiums been paid as they have been for the past 2 years. They said they will look into when the email was sent out but they will likely not be able to give us an exact date or time. I want TASC to pay for this medical bill that would have been covered had my premiums been paid as they have been for the last 2 years.It is extremely unethical to change up a business practice that they have been doing for years, not communicate it with the clients, has tell them sorry about your luck. To top it off, *****, who is supposedly a manager at TASC said that there is nobody above her within the company. She refused to answer many questions and hung up on me. She was extremely unprofessional.

  

  Business Response

  Date: 08/02/2024

  Hello,

  TASC has assigned a Resolution Specialist to ****************** case and will be working with ************** to resolve the issue. We have reached out to ************** directly and have requested some documents to support his case such as the name of his medical carrier, his premium payment amounts, documentation from his medical carrier that his coverage was cancelled and as of what date and for what reason and the bill/statement from the medical provider with the date of service, name of provider, patient name, amount and description of service.

  Once TASC receives all the requested supporting documents, the Resolution Specialist will submit the information to TASC's Executive Team for a decision and TASC will update ************** to discuss further resolution.

  Please let us know if you need additional information.

  Than you.

   

   

• Initial Complaint

  Date:07/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was out of the country for emergence family situation as my father had open heart surgery. I did not have any access to my Tasconline account as it is not working outside of ** and in ******* where I've been. I did not get any mails or notification from Tasc related to pending premium and options to make a pending payment. Not even the information that my COBRA coverage has been cancelled. I sent the appeal and gave them facts and explained the reason why the payment was missed. I expected TASC people to read and understand my situation. Although none of the facts have been taken into consideration - not that dental coverage has been reinstated by the day of the appeal (July), not the fact of me being out of the country and not having access to my account,  not the fact of me being a refugee who fled the war and expecting from them support, understanding and possibility to provide the proper services online not only by mail.  The appeal has been denied by right after I sent it just  because of the missed payment that I had reasons for. I truly hope that ************ read and understood my appeal and made the right decision.  

  Regards,
  
  Oksana Golovenets

  through email, mail, text or call.Im resorting to this BBB complaint because my formal appeal to TASC regarding those two incidents filed on July 11th was summarily denied the same day, apparently without due consideration.As a remedy, in addition to retroactive resolution of Incident 1, I need TASC to reinstate the ***** coverage for future use. I will cover my cost of many hours of dealing with these TASC issues.

  

  Business Response

  Date: 07/22/2024

  Hello,

  Ms. ********** failed to make the June 2024 premium payment within the 30 day ***** ******* Attached is the Election COBRA Election Form sent to Ms. ********** on 03/28/2024.

  The COBRA Election form provides the address of where payment can be sent (page 4 under Instructions and page 7 Monthly payments for COBRA continuation coverage and ***** ******s for monthly payment). Further,in the section, Monthly payments for COBRA continuation coverage,it states, Neither the Plan not TASC will send ******ic notices of payments due for these coverage ******s. In other words, we will not send a bill to you for your COBRA continuation coverage it is your responsibility to pay your COBRA continuation coverage on time.

  
  The letter goes on to advise that there is a ***** ****** of 30 days after the first day of the month to make each monthly payment. If you fail to make a monthly payment before the end of the ***** ****** for that month, you will lose all rights to continuation coverage under the plan. The letter provides a mailing address of TASC*************************************************************. Although Ms. ********** states she was out of the country, a check should have been mailed for her June 2024 dental premium within the 30 day ***** *******

  The appeal has been denied. Ms. ********** was notified of this through her support request WRF-********** on 07/11/2024 and a denial letter that was mailed to her on 07/11/2024. TASC has also emailed the above information to Ms. ********** on 07/22/2024.

  Please let us know if you need additional information.

  Thank you.

   

  

  Business Response

  Date: 07/26/2024

  Hello,

  As stated in TASC's initial response, Ms. ********** failed to make the June 2024 premium payment within the 30 day grace ******* TASC provided the Better Business Bureau and Ms. ********** the attached COBRA Election Form dated 03/28/2024 that was mailed to Ms. ********** at the time she elected COBRA. The letter has also been available on Ms. **********' portal since 03/28/2024.

  
  Under the section *****LY PAYMENTS FOR COBRA CONTINUATION COVERAGE it states "you will be required to make monthly payments for each month of COBRA continuation coverage." It further states "Neither the Plan nor TASC will send ******ic notices of payments due for their coverage ******s. In other words, WE WILL NOT BILL YOU for your COBRA continuation coverage - IT IS YOUR RESPONSIBILITY TO PAY YOUR COBRA Continuation Premiums ON TIME".

  
  Under the section GRACE ****** FOR *****LY PAYMENTS it states "although monthly payments are due on the first day of each month of COBRA Continuation coverage, you will be given a grace ****** of 30 DAYS AFTER THE FIRST OF THE ***** to make each monthly payment." The letter further states "IF YOU FAIL TO MAKE A *****LY PAYMENT BEFORE THE END OF THE GRACE ****** FOR THAT *****, YOU WILL LOSE ALL RIGHTS TO CONTINUATION COVERAGE UNDER THE PLAN'. A grace ****** is give for extraordinary circumstances such as medical emergencies or needing to be out of the country.

  
  Finally, the letter provided Ms. ********** with the address of where to mail her COBRA premium payments. The address provided is: TASC *******************************
  For convenience,TASC does provide other options for making the premium payments, such as online via ACH or credit card, but technology can fail which is why the first option TASC offers for making payment is by mail.  If Ms. ********** was out of the country and could not log into the TASC portal then a check should have been mailed for her June 2024 premium and she had 30 days after June 1st to mail the payment.  The letter advises that a payment is considered to have been made on the date that it is postmarked so even if Ms. ********** mailed her payment on the 30th day of the grace ******, TASC would have accepted her payment.

  
  All of the facts have been taken into consideration and the denial stands. Payment was not made for June 2024 within the 30 day grace *******

  
  Please let us know if you need additional information.

  
  Thank you.

   

  Customer Answer

  Date: 07/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Thank you for your comments. 

  Up until now (July, 27th) I have not got a confirmation being eligible for dental coverage with Mutual of Omaha under COBRA. I paid premium to TASC for ****** *** although even in July, Mutual of Omaha did not get any papers or information about continuation of my coverage under COBRA.

  I expected TASC online service be available abroad. Or at least e-mail communication as most of the companies do. I am not carrying papers with me "to check payment options, contact details, etc". 

  It is not even possible to contact the company other than via online personal account (which was not accessible in *******). 

  Just for the information: I do not have check books. it is for the first time that a company offered it as the only solution. Even If I had it and managed to mail the check from war zone of ******* in June somehow I doubt it would reach the company until June. And the "coverage" (which has not been reinstated according to the Mutual of Omaha ) would be cancelled  anyway. 

  I am disappointed at TASC company service. The appeal, the reason provided has never been taken into consideration.

  
  Regards,
  
  Oksana Golovenets

  

  Business Response

  Date: 07/29/2024

  Hello,

  TASC responded to Ms. **********' first Better Business Bureau complaint #******** (Incident 1) on 07/22/2024 and informed Ms. ***************;that we sent Mutual of Omaha request to reinstate her dental coverage from 04/01/2024 through 05/31/2024 on four separate occasions and again on 07/22/2024. TASC informed Ms. ********** in that response and in an email that carriers do not sent confirmation of reinstatement but in our 07/22/2024 request, TASC asked Mutual of Omaha to respond to TASC and confirm reinstatement of coverage. We noted that it could take as long as 10 business days. As of 07/29/2024, TASC has not received any response from Mutual of Omaha. We will send yet another request today. As soon as TASC receives confirmation, we will email Ms. ********** directly.

  As stated in pervious responses, Ms. ********** was notified in March of 2024 of how and when COBRA payments needed to be made and even explained there was a 30 day grace ******* Ms. ********** should have made arrangements to have made her payment on time before leaving the country and if she does not have a checking account, she could have sent a bank check, certified check or even money order.

  Let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in connection with two related but separate incidents. This section describes Incident 1.On termination of my employers insurance on 4/1/24 I have elected to continue my dental coverage through ***** and submitted the election to TASC within the prescribed time window. The dental coverage was expected to be provided by Mutual of Omaha (MoO). I paid premiums through April and May. Payments were accepted and confirmed by TASC. My dentist filed a claim with MoO on or about 5/10/24 and the claim was denied by MoO. The reason given was ineligible.a.I contacted TASC customer service and was told to check with MoO myself. Evidently the company does not think they provide ***** services since they could not follow up with MoO themselves.b.I contacted *** and was told that they never received the ***** insurance continuation notice.c.Since that time, I continue attempting to reasonably interact with TASC and continue getting nowhere. TASC customer support claims that they did file the ***** continuation with MoO but point-blank refuse to provide any proof of it.d.I have checked with both MoO and TASC as recently as today (July 19, 2024): TASC continues saying they filed the continuation refusing to provide any proof or attempting to do a proper follow-up with MoO, and *** continues stating that they have not received the ***** continuation.e.Throughout this process there was no attempt of proactive communication from TASC at any time. As a remedy I need TASC to follow up with *** and resolve this issue between them ASAP such that my May 10th MoO is honored.

  

  Business Response

  Date: 07/22/2024

  Hello,

  TASC has sent Mutual of Omaha reinstatement notifications on four previous occasions. The carrier does not send TASC confirmation of reinstatement. Given that Ms. ********** reports in her complaint that Mutual of Omaha informed her that they have not received any notification from TASC, we sent a fifth reinstatement notification today and requested that Mutual of Omaha send TASC confirmation that Ms. *********** dental coverage has been reinstated effective 04/01/2024 through 05/31/2024. Once TASC receives confirmation from Mutual of Omaha, we will email Ms. ********** directly. TASC has emailed the above information to Ms. ********** on 07/22/2024.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2024, I went to CVS to pick up a prescription for $77.01 and attempted to pay with my TASC FSA card. It was denied. I used my credit card to make a payment and then submitted it to TASC for repayment to my card. It was declined twice, even though I submitted receipts for my credit card and from CVS PHARMACY. Initially, they claimed the receipt was illegible. I sent screenshots of the prescription payments from .com, and they said they were not good enough. I then submitted my Santander card statement and separated the claim into two parts they paid the the smaller amount but denied *****. This is a case of moving the goalpost. every time I submitted they found another reason to deny it

  

  Business Response

  Date: 07/21/2024

  Hello,

  A Resolution Specialist has been assigned to ****************** case and has reached out to him directly. TASC provided ************** with a Payment Detail Report showing all PAID requests for the plan year. TASC advised ************** that his card transaction on 07/12/2024 because ************** did not have enough in his available balance to cover the amount of the transaction.

  TASC advised that the first manual request ************** submitted on 07/12/2024 in the amount of $71.39 was denied because the documentation he attached to the request was for a different provider and was not legible. TASC further notified ************** of this through support request WRF-*********** on 07/12/2024 and advised him of the *** guidelines.  ************** then submitted another manual request on 07/12/2024 in the amount of $71.39 but did not provide documentation that met the *** guidelines. TASC provided ************** with the documents that were submitted with both denied claims.

  
  ************** then broke the request for reimbursement up and submitted one in the amount of $7.70 and the second in the amount of $63.10 on 07/16/2024. TASC processed the request for $7.70 and partially paid this request in the amount of $6.94 as this was all that was left in his available balance for the 2023-2023 Healthcare FSA plan year. The second request in the amount of $63.10 was denied in full as the available balance after paying the $6.94 was $0.

  
  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid TASC almost 6 grand to cover cobra insurance through the end of the year in the first week of May, 2024. They said it could take up to 4-6 weeks to get Quartz the information. Quartz has yet to hear from them. I have reached out to them on several occasions as I cannot afford out of pocket for a med I am taking. I have explained that it is also preventing additional treatment that I need. The ** Maddison transplant clinic won't go to the committee without verifiable insurance in place. All attempts on my part have gotten me nowhere. Ant help would be appreciated. Thank you.*******

  

  Business Response

  Date: 07/05/2024

  Hello,

  A Resolution Specialist has been assigned to ****************************** case and has reached out to him directly. Notifications of reinstatement were again sent to both Quartz for his medical coverage and Guardian for his dental coverage and TASC requested that both carriers send TASC confirmation once coverage is reinstated and is active. TASC will notify ************************** directly once we receive confirmation of reinstatement from the carriers.

  Please let us know if you need additional information.

  Thank you.