Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** reimbursement requested on 8/26/24 for $363.82 and 9/4/24 for $311.85. TASC says that it only takes up to 2 business days to receive reimbursement. I called about 2 weeks ago and was told that they are doing an "administrative update" and refused to reimburse my medical receipts. I have sent other email communications to see the status of my reimbursement. I have waited over 1 month for my money. Their customer service is horrendous. Our organization is leaving this company due to multiple issues on their part with zero help from their customer service.

  

  Business Response

  Date: 10/08/2024

  Hello,

  TASC will need more information in order to address this complaint. We have one Patrick Roe in our system but the home address, phone number and email address provided in the complaint do not match the information for the Patrick Roe we have in our system.

  Please provide the 12 digit TASC ID number associated with the account and the name of Patrick's employer. Please provide the email address associated with the account.

  Once this information has been provided, TASC will review the account and respond to this complaint.

  Thank you.

   

   

• Initial Complaint

  Date:09/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After leaving my job a few months ago TASC was supposed to handle reactivating my ************** that was provided by my previous employer. Now, after nearly 4 months and roughly $2000 later (Soon to be $2600 in a week) I am still without insurance coverage. I've spent an inordinate amount of time playing go-between with TASC and BCBS and been paying for the privilege. TASC has allegedly sent a number of urgent reactivation requests on my behalf but I hear the same story from **** every time I call. They have never received anything from anyone related to COBRA for my account. ******************** has offered no resolution other than to send further urgent reactivation requests that never seem to reach ****. On top of that during this time period I had to visit a hospital due to a severe stomach issue. Leading to a bill in excess of $3000. Not to mention hundreds more spent on various doctor visits and medications that should all have been covered by the insurance I've been paying for for months now. I have a medical issue that needs to be looked into but without the insurance I've been paying for I can't afford it.

  

  Business Response

  Date: 09/30/2024

  Hello,

  TASC has assigned a Resolution Specialist to work directly with Ms. **** and her former employer to resolve this issue. The Resolution Specialist has contacted both Ms. **** and her former employer directly and will update Ms. **** as soon as TASC receives confirmation from **** of ACTIVE coverage through COBRA effective 06/01/2024.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 10/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously mailed in my autopay and declaration form. The company is saying they could not find the form. They notified my by mail while I was out of town and made no attempt to call or email me that my policy had lapsed due to lack of payment. Tasc has not made an effort to process my payment and reinstate my account. I paid for a few months manually at the beginning and was assured autopay was set to take over when the paperwork was processed. Now Im without insurance and the shady practices of TASC have left me begging for assistance to their staff. The responses are few and far between and they make no effort to help the consumer whatsoever. This is terrible. They should make every effort to reinstate my account since they cannot find my paperwork and thus have misplaced, mismanaged and honestly messed up this process.

  

  Business Response

  Date: 09/26/2024

  Hello,

  Mr. Baill made one payment on 05/20/2024 by credit card through his portal in the amount of $1852.40. This payment paid his COBRA coverage through 05/31/2024. No further payments were made and when his 30 day grace period ended, his COBRA coverage was cancelled. The attached COBRA election form clearly outlines the payment terms on page 8. It states that monthly payments are required and due on the 1st of the month with a 30 day grace period. It also states that neither the plan nor TASC will send notices of payments due, in other words, we will not send a bill to him for COBRA continuation coverage. It is the participant's responsibility to pay his COBRA continuation coverage on time. Simply mailing the auto-pay form via US mail does not automatically ensure TASC received the form and Mr. Baill should have logged in and verified that his COBRA payment was pulled for June. He should have also noticed that his bank did not debit his account and called our Customer Care team prior to the 30 day grace period expiring.

  He had 30 days from the termination date of 05/31/2024 to file an appeal but the appeal was not received until 08/19/2024. The denial of the appeal stands and Mr. Baill's COBRA coverage end date remains 05/31/2024.

  Let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22329259, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  When I setup my cobra plan I responded via mail with my elections and an autopay form. I was under the impression by the representative that my autopay would become active asap and didn’t even think to worry about the payment process. I was told my paperwork was received and should be active asap. TASC should have alerted me at that point that my autopay forms were not processed, and it’s their fault that I wasn’t prompted to pay. I would have paid when requested/they should have withdrawn funds automatically.

  I received the written notice much later than the date they are stating, and was out of town. TASC made no effort to contact me via phone or email to alert me. When I returned home I immediately responded to the letter but was told it was too late. This is an unfair business practice, and I should be allowed to have my healthcare re-instated.

  
  Regards,
  
  
  
  Marc Baill

  

  Business Response

  Date: 10/07/2024

  Hello,

  TASC stands by the appeal denial. As stated in our initial response on 09/27/2024, the attached Election Offer Letter dated 03/08/2024 clearly states on page 8 that monthly payments are required and due on the 1st of the month for that month's COBRA coverage. It further states that neither the plan or TASC will send notices of payments due, "in other words, we will not send a bill for COBRA continuation coverage - it is your responsibility to pay your COBRA premiums on time". Please note that page 8 also outlines that although COBRA premiums are due on the 1st of the month, there is a 30 day grace period and Mr. Baill missed the 30 day grace period for June. He not only neglected to make his COBRA premium payment for June, he did not make the payment for July or August. He was sent a cancellation letter dated 07/02/2024 which stated that he had 30 days to submit an appeal. The 30 day grace period in not an arbitrary number. Insurance carriers will not retroactively reinstate coverage after the 30 day grace period.  Mr. Baill did not submit an appeal until 08/19/2024. See second attachment.

  While Mr. Baill states he mailed the ACH Authorization form via United States Postal Service, TASC has no record of this form. Mr. Baill should have checked his COBRA account to make sure the auto-payments were being processed once he noticed that his premium payment in the amount of $645.22 was not debited from his checking account in June. He should have noticed that his monthly COBRA premium payments had not being debited from his checking account for July or August as well. Mr. Bail made his initial payment on line by credit card and he could have made his June as well as July and August payments online via credit card or via ACH but did not do so and no payments were received for these months.

  As no payments for COBRA premiums were received prior to the end of the 30 day grace period for June 2024 his benefits were cancelled effective 05/31/2024. Mr. Baill missed the 30 day grace period to submit an appeal and the denial stands.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an autopayment coming out of our bank monthly since 2017 for Cobra. It was incorrectly recorded to bank fees so it wasn't discovered. This company gave me a login which had noone on it. There was noone that we could find that we used their services for. Years of deductions and they have us sign a paper saying they will see about a partial reimbursement at least and now that the form is signed they are denying any refund. This is really unacceptable so I wanted to file a complaint.

  

  Business Response

  Date: 09/24/2024

  Hello,

  Please provide the name the account is under as there is no account under ****** ******* at *************************************************************************** or under the email address or phone number provided in the complaint. Provide the 12-digit ID number and the email address associated with the account.

  Also, please clarify "the company gave me a login which had noone on it" -what dose this mean?

  Once the correct account holder and ******** ID is provided we would be happy to look into this issue.

  Please provide documentation of "years of deductions" showing that TASC (*****************************************) has been taking auto payments and the paper you said TASC had you sign to see is partial reimbursement and the denial letter.

  Thank you.

   

   

   

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have a large history of emails going back and forth regarding this matter. I want to copy and paste them onto a Word document and send them because I cannot upload them. I saw a note on the email that I cannot copy and paste or send the details of the emails. Am I permitted to do that under the situation?  

  The company name is ******************* and the ** number 4921-1200-3331

  Please let me know.

  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  We have a large history of emails going back and forth regarding this matter. I want to copy and paste them onto a Word document and send them because I cannot upload them. I saw a note on the email that I cannot copy and paste or send the details of the emails. Am I permitted to do that under the situation?  

  The company name is ******************* and the ** number **************

  Please let me know.

  
  

  **SEE ATTACHED DOCUMENT**

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 09/27/2024

  Hello,

  ******************* submitted the Consolidated Termination Request Form on 06/10/2024. Although ******************* requested termination of the ******************** be cancelled on the last day of January 2022, BASIC requires 60-days notice of cancellation and will not cancel retroactively. This is clearly stated in the first two bullet points on the attached Consolidated Termination Request Form that was signed by ****** ******* who filed the complaint with the Better Business Bureau.

  BASIC cancelled their account as of 05/31/2024 and found one invoice that was paid after that date. Invoice IN3128561 in the amount of $47.63 will be refunded to ******************** for ******************** Fees for June 2024. BASIC will issue a check and send the check via **** once ****** ******* confirms the address as the address in this complaint is different from the address BASIC has on file.

  The address on the attached invoice and in BASIC's system is: **********************************

  The address in this complaint is: ************************************* ******* NJ 08837

  Please confirm the address for mailing of refund check to ********************

  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As I explained in the email, I did not want to sign the document but was told by **** we had to sign it in order to move forward and get a refund. It is really disheartening how we were manipulated for you to keep money for services never done. Shame on you. I can look through my emails and see if I can find one in writing where she tells me I need to sign it to move forward but my bet is she said it over the phone, so it wasn't in writing. 

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 10/01/2024

  Hello,

  As stated in out initial response, the Consolidated Termination Form is required to cancel services. This form was not received from ******************* 06/10/2024. While it is unfortunate that ******************* recorded the ***** COBRA Administrative Fees as "Bank Fees", this is an issue on their end and ***** cancelled all services as of 05/31/2024 when we received the Consolidated Cancellation Form. Invoices were mailed every month to ******************* to the address in *****'s system ********************************. This is not the address Ms. ******* provides in the complaint. It was ******************* responsibility to update their address when they moved.

  
  The attached invoice for the June ************************************************* the amount of $47.63 if ******************* will respond to the complaint and verify the address of where the check should be mailed. ***** has ********************************* but Ms. ******* provided ************************************* **************** in this complaint. ***** will not issue the refund check until we are provided with the correct mailing address.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You can mail the check to:

  ************************************************************

  Suite 505

  ******, NJ 08837

  We are moving on but still believe you are thieves, and this was wrong. 

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 10/07/2024

  Hello,

  Check #***** in the amount of $47.83 has been issued and will go out on 10/07/2024 via ****. The check will be mailed to:

  ****** US *** ****************************************************************************************************************

  Thank you.

   

  Customer Answer

  Date: 10/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, however I have no choice but to accept due to being tricked into signing a document. In order to put this behind us we are accepting this ridiculous settlement.

  
  Regards,
  
  ****** *******

  
  

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking your assistance with a medical travel reimbursement issue that has not been resolved by TASC. The claim, involving a $1.26 reimbursement for my daughter's medical appointment in August, was denied for "Insufficient Documentation," without specification of what further documents are needed. Despite multiple attempts, I have been unable to reach TASC to clarify or resolve this matter.The TASC ID is **************. I would greatly appreciate the BBB's intervention to help facilitate a fair resolution to this situation.Thank you for your support and assistance.

  

  Business Response

  Date: 09/10/2024

  Hello,

  The claim request for medical travel on 08/23/2024 in the amount of $1.26 has been processed and paid on 09/10/2024 and the funds are now in ************ mycash.

  ******** could have resolved this issue by calling our ************* Team at ************. A supervisor would have been able to check his documentation and manually approve the claim on the call rather than ******** continuing to submit Better Business Bureau complaints. His initial submission on 08/23/2024 was denied as it was missing the proper documentation as a MasterCard receipt does not meet the *** guidelines. We were able to process and pay the submission of 09/04/2024 which included an itemized statement from the medical provider.

  For future reference, when submitting a claim for medical travel, ******** must submit documentation that shows there was a medical appointment on the date of travel and it must have the name of the provider, the patient's name, the date of appointment, amount of payment and description of service (payment or balance forwarded are not acceptable description of service). If the medical travel expense is to pick up a prescription, the bag tag for the prescription or receipt showing over the counter medications with the date will suffice. ******** submitted a claim for medical miles in the amount of $.42 today, 09/10/2024 to pick up over the counter medication and this claim paid as well.

  PLEASE NOTE: any claim for medical miles over 100 miles a map (such as ****** Maps) showing the miles traveled will be required.

  Please let us know if you need additional information.

  Thank you.

   

   

   

  Customer Answer

  Date: 09/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hongkang Xu
  

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against TASC regarding their handling of my HSA reimbursement request submitted on August 23, 2024 (TASC ID: ************************************* customer service team has denied my reimbursement request, claiming that I did not provide an itemized statement detailing the name of the service provider, patient name, description of services provided, date(s) of service, and the amount due. However, the invoice and receipt I uploaded with my request clearly include all the required information as specified by TASC.Despite complying with their documentation requirements, my request was unjustly denied, causing unnecessary inconvenience and financial strain. I believe that TASC is not adhering to the regulations governing HSA reimbursements and is failing to provide fair treatment to its customers.I am seeking the assistance of the Better Business Bureau to ensure that TASC reviews my submission properly and processes the reimbursement promptly. This issue reflects poorly on TASCs customer service and commitment to its clients, and I hope that with your intervention, this matter can be resolved quickly and fairly.Thank you for your assistance.Sincerely,Hongkang **

  

  Business Response

  Date: 09/03/2024

  Hello,

  The request for reimbursement in the amount of $25.00 has been reviewed and approved on 08/30/2024. The funds have been paid to ************ MyCASH and ******** can log into his account to schedule a transfer of the funds to his personal bank account. We apologize for any frustration this caused.

  Please let us know if yo need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 09/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Hongkang Xu
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over 15 hours trying to submit an eligible reimbursement claim for dependent care account. You can ask them for their call logs. I have experienced the following:- Being hung up on - Being mocked by a supervisor - Being told to submit the same two claims in multiple ways, all of which I have done, only to be told after 15 hours of effort that they aren't eligible because my husband no longer worked at the company who the account was through when the services took place. I was even told in writing that if I just submitted the form with the providers signature it would be approved. It was denied when I followed their explicit instructions after all of this effort.- I was told they can't do call backs if calls are disconnected - I was told they can't reset the email on my account - I was told they have no inbound email inboxes - Their fax was "offline" I have NEVER worked with a company that has made anything this difficult -

  

  Business Response

  Date: 08/28/2024

  Please provide the full name and 12 digit ID number associated with the account.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  
  Regards,
  
  *******************************

  I am happy to provide that info as long as it would not be posted publicly. Please advise.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

  here is the info:

  ***********************

  5101-6636-8367

  

  Business Response

  Date: 09/03/2024

  Hello,

  Thank you for providing the name and ID of the account holder.

  The claims in question have a date of service for the week of June 8-12, 2024 (see attached provided by the participant). **************** was terminated on 11/26/2023. His former employer, Common Spirit Mountain Region's termination rules state that full coverage ends on the date of termination which was 11/26/2023. The two claims in the amount of $385.00 each are for dates of service after the termination date of 11/26/2023. If the incorrect documentation was submitted and **************** has documentation for dates of service PRIOR to 11/26/2023 please attach the documentation to this complaint so that the claim can be re-submitted for processing. According to Common Spirit Mountain Region's plan, the LAST day to submit request for reimbursement for the 2023 - 2024 plan year is 09/30/2024.

  If new documentation is attached to this complaint for dates of service PRIOR to 11/26/2023 it must be submitted prior to 09/30/2024 and it MUST be accompanied by the Request for Reimbursement Form (attached) and it MUST contain the following:

  1.) Name of Provider

  2.)  Name of the child for whom child care was provided

  3.) Date of Service (must be on or prior to 11/26/2023)

  4.) Amount of service

  5. Description of Service such as child care (cannot say "Payment" or "Balance Forwarded") NOTE: a credit card receipt or statement is NOT acceptable per the IRS.

  Finally, the complaint states that ******************** spouse was hung up on and mocked. TASC shows notes for 3 calls on 07/03/2024, 08/14/2024 and 08/26/2024. These calls are being pulled and reviewed for hang up and what was said to verify if ******************** spouse was mocked. Should any of the calls confirm these claims, a Resolution Specialist will reach out to **************** directly. If **************** or his spouse can provide a date (and time if possible) of the call in which there was a hang up or either felt they were mocked, we will pull that call as well.

  Please let us know if you need additional information.

  Thank you.

   

   

   

  Customer Answer

  Date: 09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************************

   

  I did receive an email from TASC stating:

  Good Morning ***** and *******,
  
  TASC has been notified of the complaint you filed with the Better Business Bureau regarding the denied reimbursement in the amount of $770.00. As a result of the complaint, a resolution ticket has been opened and has been assigned to me. I apologized for the frustration this has caused and I have resolved the issue as the request for reimbursement in the amount of $770.00 has been reviewed and reprocessed and had been approved and paid to ****** mycash.
  
  Based on the complaint, I had all calls pulled and reviewed for hang *** and TASC representatives mocking you as this is absolutely not acceptable. The calls were also reviewed for incorrect information. We did identify one representative that took an incredulous tone with ******* and this was the call in which ******* stated that she felt like the representative was mocking her. I have submitted this call to the TASCs representatives supervisor and to our Quality Team for coaching and re-training.
  
  I also identified calls in which ******* was given incorrect information. ******* was told that due to the termination rules, only claims for expenses prior to the termination date would be eligible. This is true for Healthcare FSA as the entire annual election for Healthcare FSAs  is available on day one of the plan year even though the participant has not yet contributed that amount. Dependent care is money in-money out which means ONLY the funds that have actually been contributed by the participant are available to the participant so ***** DOES have access to what was in his available balance and can incur eligible expenses through the end of the plan year which was 06/30/2024. This means that the $770.00 for the date of service in June 2024 was eligible for reimbursement. I have submitted coachings for the agent(s) who gave ******* the incorrect information.
  
  You should see a response from TASC for the Better Business Bureau stating that claims after the termination date are not eligible. You can disregard that response as the claim has been paid. I am happy to have a check issued for the $770.00 and have it sent *** next day if you would kindly provide me with the mailing address of where you would like the check sent. The check will be made out to ***********************. The mailing address in the Better Business Bureau complaint is:

   

  As long as I receive the payment, this is acceptable.

   

  Thank you! 

   

  

  Business Response

  Date: 09/06/2024

  Hello,

  TASC processed and paid the $770.00 dependent care claim for date of service 06/08/2024. TASC also received an additional claim for date of service 06/19/2024 in the amount of $230.00 in which TASC paid the remainder of ******************** available balance of $191.50.

  Check #****** in the amount of $961.50 was sent on 09/05/2024 via *** Next Day Air Tracking #1ZE465E80197429499 and scheduled to arrive on 09/06/2024 by noon, This has been communicated to ************** and his spouse, ******* directly via email to ***************** .

  All funds contributed by **************** for 07/01/2023 to 06/30/2024 ************** FSA plan year has now been paid.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 09/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are numerous problems. Tasc continues to terminate my coverage with met life even though I have paid them. When you call their 800 number to resolve they hang up on you (3 times disconnected today). Their system generates the cobra bill late or not at all resulting in cancelled coverage. They incorrectly tried to bill me $6000 retroactively.

  

  Business Response

  Date: 08/12/2024

  Hello,

  A Resolution Specialist has been assigned to ****************** case and will work directly with ************** to bring her case to resolution. TASC will reach out again to her dental carrier and request confirmation of active coverage and will investigate any phone issues.

  TASC will update ************** directly on the status of her case and TASC will update this Better Business Bureau complaint if ************** responds.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC was supposed to provide COBRA insurance for December 2023 and January 2024 when I left my employer, ICMS. I paid them $2497.00 for services that were never provided. I rejoined ICMS in February 2024 and ICMS paid to continue the coverage (see email in the attached). TASC has never answered my letter, or provided any information when I've called to resolve this, they do not have an email address, so I sent all the information by regular mail. I have yet to see a response from ISCM and my employer has been unable to resolve this. I filed a complaint with the Virginia SCC ******************** today. Any help you can provide in securing a refund is greatly appreciated. If you need additional information, please contact me.

  

  Business Response

  Date: 08/06/2024

  Hello,

  TASC has assigned a Resolution Specialist to ****************' case. Our Resolution Specialist will work directly with **************** and her former employer to determine the total amount **************** paid in premium payments and confirmation from her former employer as to the timeframe they reinstated ****************' continuation coverage for medical, dental and vision. Once TASC has confirmation on the timeframe of active coverage and the total amount **************** paid then TASC will refund **************** any monies she paid above premiums due.

  Our Resolution Specialist has already reached out directly to **************** and to her former employer and will continue to follow up directly with ****************.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for TASC, the administrator of my employers FSA program. They constantly REFUSE to reimburse me for COVERED medical visits. These are ALL COPAYS and are 100% covered expenses, and I provided them ALL of the *** from the insurance company. Yet they still "DECLINE" the reimbursement requests and close the ticket and delete the information without ANY emails or messages or any contact whatsoever. I have only got 9 out of 22 requests completed and all the rest are denied. I uploaded them all again, triple-checked the dates and *** to match and they still deny the request and close it without any info.this is my own money they are preventing me from getting back, and they consistently have inept working putting the wrong claims on the wrong FSA year group (2023 vs 2024). They still owe me $230. I uploaded 4 of the remaining 13 requests they denied

  

  Business Response

  Date: 07/29/2024

  Hello,

  ************************** has a Healthcare FSA 2023-2024 that runs from 07/01/2023 to 06/30/2024. All of the EOB's he attached to this complaint fall within this timeframe and would be covered in this plan year, however, ************************** has exhausted all his funds for this plan year.

  ************************** did provide documentation for a flagged claim in the amount $54 and the $54 was refunded back to his Healthcare FSA 2023-2024 benefit account. His ******************** card was re-activated and the flag was removed. Once the $54 was returned to his Healthcare FSA 2023-2024 benefit account, outstanding claims paid in the amount of $54. The $54 is now in ****************************** mycash and can be transferred to his personal checking by logging in and scheduling a transfer.

  Mr. Tortotiello has a Healthcare FSA 2024-2025 that runs from 07/01/2024 to 06/30/2025 with a grace ****** that allows him to incur eligible expenses through 09/15/2025. This plan does have funds in the available balance. ************************** may submit manual claims through the online portal for service incurred on or after 07/01/2024 or he may use his TASC card for dates of service that occurred on or after 07/01/2024.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 07/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, with this being said:   I had to escalate this SEVERAL TIMES to supervisors because no one would ever contact me back or ever give any REASON why they were being denied.  Online it would just say Denied, and then no account found or some nonsense. Terrible customer service and awful programming for the website 

  
  Regards,
  
  ***********************************