Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a flex account through my employer. They deduct funds from my pay to cover medical expenses necessities over the counter health items etc. I purchased vitamins and submitted a reimbursement. The request has been submitted and denied for incomplete verification but I have provided screenshots from my CVS app, my email confirmations the parking slip from the order and finally I had to request a receipt from CVS. TASC has returned each submission unpaid. Its not fir a large amount, its $51.53. Its my money and I have tried everything possible to resolve this issue with them. Had I used my TASC card directly for the purchase, there would have been no issue. I do it for medical/healthcare purchases all the time. This purchase I forgot but with everything I have provided to get reimbursed there shouldnt be an issue. This is really frustrating all the time Im putting into getting this paid.

  

  Business Response

  Date: 11/23/2022

  Good Afternoon,

  The expenses Ms. **** submitted for reimbursement are not automatically reimbursable under a Medical Flexible Spending Account per IRS guidelines.  TASC sent Ms. Amar an email stating the required documentation needed for these expenses to be reimbursable.  Ms. Amar will need to submit a letter of Medical necessity and the needed information was detailed in that Email to her on November 17th.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
   Then I would like to know why, when I purchase vitamins and prescriptions at CVS using my TASC card, why has it always approved but not when I submit a reimbursement? And TASC consistently asks for documentation that violates HIPAA for every single Point of sale that we use our TASC card for, even when we swipe our card at the *************** medical Facility etc. My husband has had knee issues recently, we have had to pay out of pocket and every transaction is scrutinized. I pay into this every year so we have money set aside for medical out of pocket, co-pays and over the counter needs. It feels like we are being denied access to funds that we work for and provide along with the yearly fee. It is starting to feel like its not worth it and we should sets side the money on our own. It feels like we are being accused of false submissions. How can that be, especially when its a point of sale from an approved medical facility or pharmacy? This is not okay with me and there is not an easy way to converse with customer service. People are unable to wait on hold for extended periods of time. I used to be able to email customer service and message them through the app. I also found your reply to be condescending. Why would I need my doctor to prescribe vitamins? Its an over the counter necessity. Ive been sick with bronchitis for a month and I need the vitamins for immunity support.  I would never burden my doctor with such a document for my flex account reimbursement, thats absolutely preposterous. 
  

  

  Business Response

  Date: 12/01/2022

  Good Afternoon,

  TASC is responsible for making sure payments authorized under the Medical Flexible Spending Account are eligible under Internal Revenue Code Section 213.  Not all Over the Counter products are eligible for reimbursement under this plan including vitamins and digestive aids.  We recommend that Ms. Amar  visit https://www.**********/eligible-product-list/eligible-product-list-criteria.  This is a good website that explains what is eligible and what isn't.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off 9/27 from ******* *********** They used Tasc as their cobra company. They reinstated my health (BCBS) but not my dental. They sent Principal (dental) a notice they said for reinstatement on 10/11/22. They said to wait a few weeks for reinstatement. I have called several times after the reinstatement time but Principal does not receive it. Called Tasc around 11/7 and told them Principal had not recv. They said they resent the letter again and to call 11/14 to see if **************************** Called 11/17 and they still have not recv. Tasc is getting payment for dental but I am not recv this service. I need help getting this reinstated. Tasc ************. My acct # with ********************** is **************.

  

  Business Response

  Date: 11/28/2022

  Good Morning,

  We worked with Ms. *******' previous employer and confirmed her dental coverage is reinstated with no lapse in coverage under COBRA.  TASC made several attempts with the dental insurer to reinstate coverage and the pervious employer assisted in getting this corrected.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the company to get a dispute form filled for transactions that were fraudulent since the company I bought it from never made an order or sent anything. Transaction was declined. Never got a dispute form. Asked again for one and got no response. All want is a refund. HSASTORE.COM TASC Card 11/11/22 Paid - $20.75 MyCash HSASTORE.COM TASC Card 11/11/22 Paid - $454.41 Healthcare FSA 2022-2023

  

  Business Response

  Date: 11/21/2022

  Good Morning,

  Since this account is under *******************************, all forms were sent to him.  We sent a blank transaction dispute form to ****** earlier last week and received it on Friday November 18th.  The dispute detail is being investigated and we will communicate with ***** on the findings.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 11/23/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using TASC through my employer. And every pay period has been me literally begging them to release my money. I open support requests and they close them without actually resolving the issue. I send proof of transactions. And yet they say its never enough. At one point they mailed out at least 4 checks to a provider after I told them not to. When I called to tell them to stop sending checks after the first one, I was assured time and time again, that it was handled. The checks bounced and now I am being held responsible for the $675 balance that resulted from their negligence and bad checks.Now I am no longer with the employer, and TASC is informing me that I have to forfeit my balance to them. When I asked for documentation showing that I signed up to forfeit my money, they cannot provide any. I was told to wait 5-7 business days for them to draw it up and send it to me. If this is in my plan description as you all claim, there should be proof that can be provided immediately. Not in 5 days. This is a horrible company. I hope that employers refrain from using them any more. There is no reason I should have to justify why I need the money I worked for! This account was supposed to make things easier. Instead its become a constant battle. I need all of this resolved. If I have to take a legal route, I will gladly do so. But this is unacceptable.

  

  Business Response

  Date: 11/11/2022

  Good Morning,

  We have reviewed ************************ account and processed the remaining $135 balance and that reimbursement is now available in her MCASH account.  According to our records. her Election was $270 per month ($135 per pay period) with contributions on 9 pay periods for total contributed of $1215.00.  We have now paid out $1215.00 and the account balance is zero.  If ******************** has additional questions, she should contact our ************* Team.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to get a Cobra election coverage via TASC . Been calling them 2-3 times a week, they just kept me lingering and doing nothing to help me get the coverage selections. Sent the election package via fax, and called multiple times for 2 weeks. AFter two weeks they said the package does not have checkmark in the election coverage In order to have a checkbox, there should be a place to checkox or prompt to the user to select the coverage type. The form is misleading . It enlists my wife's name, but does not enlist the coverage for my spouse. They just wanted to waste my time. I could not take my children to the hospital while waiting for their coverage.

  

  Business Response

  Date: 11/11/2022

  Good Morning,

  We have reviewed Mr. *******'s interactions with TASC and we can understand his frustrations.  We apologize for the challenges with updating his coverage elections and a Resolution Specialist will reach out to him today to make sure we have everything correct for his Health and **************** coverage.

  Mr. ******* initially elected Single coverage for Health and Dental.  When he contacted TASC to change his elections to Family coverage we advised him to download the form online and resubmit as we needed this in writing.  Since he was enrolled in Single coverage at the time, the downloaded form only listed him.  He contacted us several times and we didn't get the changes handled properly.

  Mr. ******* will need to work with our Resolution Specialist within the next **** days so we can get everything corrected.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally signed up with TASC with the option of two flexible spending accounts for our employees to enroll in. We were working with a Sales Director (****) who stopped answering questions,phone calls, and emails about 10 days before we went live with the flexible spending accounts. Our employees had many questions that we had trouble answering since we had never had flexible spending accounts before. I feel that this was very poor communication, as we did not know we would not have direct help from TASC as we newly started this journey. We were under the impression that **** could be our direct contact at the very least until the accounts were set up and ready to be used by our employees.Our health care FSA was originally set up incorrectly. We were supposed to have the employer and employee money available to employees when the accounts went live. We had to call in to get this fixed as only one of them was set up to be utilized in full amount up front. I am not sure if this was due to a glitch in the system or a mistake that was made but that also caused a lot of confusion to our employees.Since we started with TASC, I have had a lot of trouble getting a copy of the Billable Participant Report. I learned from the customer service representatives that this is not a report I can download myself, I would have to call in each month to get a copy of it. We have been with TASC for over a year and it has been rare to get this report in a timely manner and sometimes not at all. This report shows us the employees we pay for each month, so I feel that this is not a report I should have to wait weeks for if I even receive it at all. When I call in, I am told to submit a support request but when I do, for this specific report, I do not believe I have ever had success with receiving it. This is information that our Accounting team needs to close their monthly books and many times, they are waiting on this also. TASC refuses to respond to our request for concession.

  

  Business Response

  Date: 11/08/2022

  Good Morning,

  TASC has assigned a Resolution Specialist to work directly with Ms. ****** regarding this request.  Ms. ****** should report back to the BBB in a week if she is not satisfied with the results.

  We apologize for the service issues with the *** accounts and will be reviewing the details reported for improvements going forward.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC does not process my dependent care contributions. They hold on to the money every month until I call and complain. On several occasions I have called to have my account fixed representatives have not documented on my account. I called on September 30, 2022 I called to assure my account was fixed. I was told by a representative my account was fine and my contribution would be processed within one business day. When I checked my account on 10/03/22 it was not processed. I called again and spoke with management. I was told there was no documentation that I called on 09/30/22, and there was still a wide spread issue with no estimated time of my account being fixed. I use these funds to pay for child care and they are never available which is putting my child care in jeopardy as well as my wifes job. We have had to call off of work several times because my account has been delayed. This needs to be addressed because they are not processing accounts as they should, and not giving false information.

  

  Business Response

  Date: 10/07/2022

  Good Afternoon,

  We reviewed the information sent by ****** and confirmed TASC has not been processing the contributions as fast as we should be so that funds are available in a timely manner.  We apologize for the delays as this should not be happening.  This process isn't currently automated for Dierre's employer and we met with the different areas within TASC that are responsible for processing the contributions and improvements have been put in place.  We will be monitoring the process over the next several payrolls to make sure the funds are available when they should be.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a receipt for reimbursement as I'v done several times and never had an issue getting it approved. I submitted 2 receipts from the same company, one was approved and one was denied. According the she supervisor the receipt should be itemized and have listed every service performed. That is ridiculous! If I go to the doctor the receipt is not itemized... according to TASC it needs to be. This is my money and I have to prove where it goes. Then I'm told the "The title "Forsenius medical" is not sufficient and it needs to say what type of doctor it is. Then I was told date what not sufficient, it should say "date of service". But if I submit a claim for under $50 then none of this is needed. Them managers are degrading and they talk to you like you are not educated.

  

  Business Response

  Date: 09/26/2022

  Good Morning,

  Ms. ***** has called our ******************** multiple times and she has been provided accurate information on the necessary information required for payment of claims from her Medical FSA Plan.  Claims under $50 are auto-approved which is why the earlier receipts were allowed.  For claims above $50 we do need itemized receipts which includes date of service,providers name, amount requested, and description of services incurred.Typically, an itemized receipt, prescription bag tags, or an Explanation of Benefits (EOB) will work as verification.  ************** will need to resubmit the claim with this information as the credit-card receipt does not have the necessary information needed to approve the claim.

  Please let us know if you need additional information,

  Thank you

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resigned from my place of work in late-March of 2022. After leaving, I attempted to have my COBRA benefits applied via TASC, so that me and my daughter's dental insurance through MetLife would remain in place until I began my new position. When I contacted TASC, I was told that because I had been out of work for a month or so, I would need to pay them any back-premiums that MetLife would have originally taken out- had I been working, and then pay them the normal premium of about approx $100 every month thereafter to keep the policy active. My initial payment to TASC was paid on 5/26/22 in the amount of $203.80. From there, I additionally paid them $101.90 on 6/2/22, & $100.22 on 7/11/22. Totaling: $405.92 in premium. At no point, was my policy ever re-activated through COBRA. I contacted MetLife and they explained that TASC would need to handle executing the documentation/ premiums over to them. Essentially, I had to cancel several dental appointments and was unable to provide my daughter with the dental services needed. Our dental office has stated -they will confirm this to be accurate if need be. I then contacted TASC and spoke with a representative. I explained the situation and requested a refund for all monies collected from me. The employee said that "this is not an option, and they will have to contact MetLife again and re-request they take my premium and reinstate service." I have insurance set up with MetLife through my new place of employment. Being that I was never granted the dental benefits I paid for, all the while I was not working. I would like to receive a full refund from TASC, in the amount of $405.92- for all premiums paid between 5/26/22 and 7/11/22.

  

  Business Response

  Date: 09/08/2022

  Good Morning,

  We apologize that Mr. **** was not properly reinstated for his requested coverage under COBRA.  TASC sent appropriate reinstatement requests on 5/26/22 and again on 8/1/22.  Since coverage was not reinstated TASC will send a refund check in **** business days for all premiums he has remitted and Coverage will not be reinstated. TASC forwarded the premiums received to **************** previous employer and we will receive those back in order to return to *************

  TASC has also worked with the former employer to improve the reinstatement process so this won't happen in the future.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a HSA card with TASC that I contributed my own money to each year starting in June which was 2021 to 2022 and we were able to use it until August 15 2022 per my HR department which has been allowed since I have been here since 2012. Unfortunately this year we went with another company and obviously TASC must have been upset with us and cut all the employers off the web site at the end of June 2022 and we were unable to use the website anymore. So many of us called our HR ********** manager called ************************** was told we would have to send in a claim form to them with our receipts attached and the dates had to be before 8/14/22. Many of us actually called TASC and nobody there would help us and all we got told was we were cut off in June 2022 and any money left on the cards were lost. I know I only had about $26.00 dollars but many of my co workers had over $100.00 or more. So what kind of scam is this with them keeping our hard earned money. We all want our money back our we are going to hire a lawyer for a class action law suit since it is legally our money and we were treated wrong since we went with another provider since all the other years we had no issues using the card until 8/14. I need an explanation why this year was different. Thanks

  

  Business Response

  Date: 08/23/2022

  Good Morning,

  Ms. ****** had a medical Flexible Spending Account (FSA) with TASC and not an HSA.  The plan ended 5/31/2022 and she can still submit claims online for any eligible expenses incurred between 6/1/2021 and 5/31/2022.  The Debit card will no longer work for this plan as we need to verify date of service for any claims.  She has until 11/12/2022 to submit the expenses for processing and her current balance is $26.58.  

  If **************** needs assistance with filing a claim online she should call our ************* team at **************.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I Tried several times calling your customer service line and was told every time I only had until 6/30/22 to file my claims and also my co workers did the same thing so many of us threw away our receipts after August 15th knowing we couldn't submit them anymore since that is what our HR manager told us. So we don't even have our receipt's anymore unless I can pull them from my ********** web site or they can pull them from the pharmacy if so I want a personal contact person since calling the customer service line gets us now where since they tell us they cant help us. It has been a frustrating time with yall since we dropped yall this year unlike any of year and the only reason I decided to complain is I saw so many complaints against yall. Give my 1 person to call that will know how to handle our situation so we can get our money back and I will be glad to send my claims in if I can get my receipts back. This has been a nightmare for all the employees here this year.

  
  Regards,
  
  *********************

  

  Business Response

  Date: 08/26/2022

  Good Morning,

  We double-checked Ms. ******** account and confirmed she has until 11/12/2022 to submit any eligible expenses incurred from 6/1/21 through 5/31/22.  Participants can go back to their pharmacies or health care insurers and ask for them to re-print receipts for this time period.  Ms. ****** can login using her gmail address or call our ************* Team at ************** at her convenience.  This is something that can quickly be handled by our call team.

  Please let us know if you need additional information.

  Thank you

  Customer Answer

  Date: 08/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************