Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They require verification for a medical expense I purchased using my Flex spending account with them. I have provided multiple verifications on the specific purchase and they continue to deny my verification. The purchase is for my son's braces a contract of payments spread out over months for $112.82. I have provided the contact for the braces (they denied) I provided a receipt for that specific date of service (they denied), and I provided a spreadsheet with multiple payments for his braces to include the payoff and the specific service date (and still denied). Their customer service **** on the phone are horrible. They are in a warehouse, and I can barely hear and understand them because English is their second language. They also send me threatening payment letters stating that I must pay back the funds (when it is my money in the first place).They need to accept the verification I have given them. Or they need to do their job and call the dentist's office listed on the verification letters I provided and verify what they need to clear it because obviously, my dentist's office cannot provide the paperwork they need,

  

  Business Response

  Date: 03/02/2025

  Hello,

  Mr. **** has not provided documentation to verify the card transactions to ******************* The *** Guidelines require that documentation is either an Explanation of Benefits (***) from his insurance provider, an Orthodontia Contract or an itemized statement/receipt with the following 5 items:

  1. Name of the provider

  2. Name of the Patient

  3. Amount

  4. Date of Service

  5. Description of service - "Payment or ***** are not acceptable Description of Service.

  MasterCard receipts are not acceptable as the description says "Account Payment"  and this description says "***** when the card transactions is on a MasterCard (attachment 1). "Proposed Treatment Plan " is also not acceptable as this is a proposal or estimate and shows the insurance is estimated to pay $2000.00 (attachment 2). Estimates are not acceptable and is why TASC has recommended Mr. **** submit the *** or a Orthodontia Contract. The "Account History" document is also unacceptable as it has a Description of Service" as ****** (attachment 3). ****** is not an acceptable Description of Service and a MasterCard was used not a ***** While there are some Description of Service" on this document, the dates of service do not match the date of the card transaction and include both 2024 and 2025 dates of service.

  TASC strongly recommends that Mr. **** submit the Orthodontia Contract for both **** and ****** to resolve this issue (attachment 4).

  1.) ****s's "Proposal" is dated 12/21/2023 and shows the proposed down payment of $750.00. The terms on the "proposal" is for 18 months at $112.82 per month. A completed Orthodontia Contract with this information would verify:

       (a) Card Transaction on 12/02/2024 in the amount of $112.82 and would remove this transaction from the overpayment tracker and Mr. **** would not have to pay this amount back to his 2024 Healthcare plan.

       (b) Card Transaction on 01/02/2025 in the amount of $112.82.

      (c ) If Spring Dental completes the Orthodontia Contract for **** with the same dates, amounts and terms of *************************************************************** the amount of $112.82 through 18 months from 12/21/2023

             or through 06/23/2025.

  2.) ******** "Proposal" is dated 01/22/2025 and shows the proposed down payment of $750.00. The terms on the "proposal" is for 24 months at $98.00 per month. A completed Orthodontia Contract with this information would verify:

       (a) Card Transaction on 02/19/2025 in the amount of $750.00.

       (b) If Spring Dental completes the Orthodontia Contract for Stella with the same dates, amounts and terms of *************************************************************** the amount of $98.00 through 24 months from 01/22/2025

            or through 01/22/2027.

  Mr. **** used the card on 02/19/2025 in the amount of $1322.24 and submitted the same documentation that he submitted to verify the 12/02/2024 and 01/02/2025 card transactions in the amount of $112.82 which flagged this as a duplicate request requiring re-payment of $1322.24 to Mr. ****** 2025 Healthcare plan (attachment 5). Further, if the "proposal" for **** is correct and an Orthodontia Contract is submitted as verification, the proposal shows 18 months x $112.82 for a total of $2030.76 plus the $750.00 down payment for a grand total of $2780.80 which is what the "proposal" states is Mr. ****** responsibility. Mr. **** would have to provide documentation for what the additional payment of $1322.24 is for in addition to the contract amount. 

  Once Mr. **** has a completed and signed Orthodontia Contract for both **** and ******, he should upload the completed and signed contract to each of the transactions that are flagged for documentation. He could also submit a support request with both contracts attached and request that the contracts are to be used to verify the following card transactions:

  1.) 12/02/2024 in the amount of $112.82 for ****

  2.) 01/02/2025 in the amount of $112.82 for ****

  3.) 02/19/2025 in the amount of $750.00 for ******

  Mr. **** will have to provide something to verify the 02/19/2025 card transaction for the additional $1322.24 that is not included in the amounts provided in ****'s contract amount. If Mr. **** is required to verify future card transactions for either ****'s monthly payment in the amount of $112.82 or ******** monthly payment in the amount of $98.00, he should upload the Orthodontia Contract as substantiation.

  Please let us know if you need addition information.

  Thank you.

   

   

   

   

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an HRA account that ******************** administers. On January 29, I sent in my claim for 2024 expenses to be reimbursed with receipts. At 10:17 pm on 1/30, by email to my work, TASC declined my claim stating they needed copies of my EOBs. I sent those on the morning of the 31st. Only to be told that the deadline for filing a claim was 1/30. (I filed the claim timely and was only responding to their request for more supporting information--the needed the *** in addition to the receipt). I subsequently filed an appeal, which should be pending. Today I found they closed the account.This should not be the case with a claim pending. They obviously have no intent on treating this seriously. Based on the preponderance of bad reviews, this seems to be their business practice. They should accept my claim and pay the requested amount. The claim was timely and my response was prompt, given (according to TASC I had only 1:45 to respond to a work email account) the time of their request. All they needed was support, which I gave them.

  

  Business Response

  Date: 02/27/2025

  Hello,

  Mr. ******* did submit requests for reimbursements on 01/29/2025 but did not provide the Explanation of Benefit (***) which shows that the amount he is requesting falls under deductible as his employer's HRA allows for reimbursement of deductibles after the first $1250.00 has been applied. TASC sent the email to the email account on file which does not match the email provided in the complaint. If the email on file is incorrect, Mr. ******* should update his email address.

  Mr. ******* did not provide the *** until after the runout date of 01/30/2025. The runout date is set by his employer and TASC must abide by this date. Mr. ******* submitted support request WRF-********** asking why this 2024 HRA plan closed while he has a pending appeal. First, whether there is a pending appeal or not, the plan is closed on 01/30/2025 and finalization of the plan moves forward. Second, TASC cannot find a support request with an official appeal. The appeal form was emailed to Mr. ******* on 02/05/2025 as a result of his call to our ************* Team. Mr. ******* was advised on this call that his claims were not submitted with the correct documentation (***) before the runout and he would have to submit an appeal.

  If Mr. ******* did submit an appeal with the appeal form and a letter stating his case, please provide TASC the method in which the appeal was submitted. If it was submitted by support request, provide the support request number (it will begin with WRF) and the date it was submitted. If submitted by fax, please provide the number it was faxed to and the date it was faxed. If it was mailed, it has not yet been received.

  Please let us know if you need additional information.

  Thank you.

   

   

   

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  Threre was no offer other than denying my claim  

  1. Yes, I filed this claim under my personal email. TASC has my work email, which remains the same. This detail is only listed to obfuscate and divert the claim, implying either they are confused or that I did something wrong. The fact that I used my personal email account when making the claim has no effect whatsoever on the claim. 
  

  2. All transactions with TASC were made using my work email, where the account was set up. I did not realize they needed the **** but I sent them as soon as possible. Please note, as an employer based benefit, all administration was performed using work email. To send a notice after 10:00 pm before the midnight deadline, was both meaningless and duplicitous. Based on their own response, I would have had less than two hours to see that I had an email and respond. My point is that I made a timely claim, but TASC is relying on a technicality to deny the claim for which it isnt even liable for paying. I will share that others at my company found similar frustration with TASC, but that is beside the point. If I made a timely claim, but was missing some documentation, which was promptly submitted, the claim should be honored. 
  

  3. I sent my appeal by fax, as instructed. It seems also duplicitous that they seem to be unaware of my appeal, which was sent promptly. The amount of money involved is relatively small (<$200), but its the principle of the situation, pointing out TASCs pettiness and relying on technicalities to avoid approving a claim. 
  
  Regards,
  
  ****** *******

  **************************

  *************************************

  

  Business Response

  Date: 03/07/2025

  Hello,

  TASC has received and approved Mr. ********* appeal in the amount of $63.02 as participants are allowed to submit additional verification documents during the appeal timeframe. Mr. ********* employer allows for medical deductibles only to be reimbursed and the participant must pay the first $1250.00 before the *** will pay reimbursements. The reimbursement of $63.02 was calculated as follows:

  1. Claim Submitted on 01/27/2025 for Date of Service 10/14/2024 for $338.80 was submitted with the required *** and $338.80 was applied to the $1250.00 deductible.

  2.) Claim submitted on 01/29/2025 for Date of Service 01/11/2024 for $355.29 was submitted with the required *** and $355.29 was applied to the $1250.00 deductible.

  3.) Claim submitted on 01/29/2025 for Date of Service 04/12/2024 for $****** was submitted without the required *** therefore was not applied to the $1250.00 deductible. Per the approved appeal, $******       has now been applied to the $1250.00 deductible.

  4.) Claim submitted on 01/29/2025 for Date of Service 07/12/2024 for $317.71 was submitted without the required *** therefor was not applied to the $1250.00 deductible. Per the approved appeal, $317.71         has now been applied to the $1250.00 deductible.

  5.) No claim was submitted for service date 03/01/2024 in the amount of $65.00. Participant cannot appeal a claim that was never submitted. Further, the *** must show the $65.00 was for a deductible and           the *** submitted with the appeal shows $0.00 under deductible. The $65.00 will not be applied to the $1250.00 deductible.

  Total Submitted : $338.80 + $355.29 + ****** + $317.71 = $1313.02 - $1250.00 Deductible Participant must meet before eligible for reimbursement = $ $63.02 Payable to Mr. *******.

  The approval has been sent to finance for processing and should be in Mr. ********* mycash account in 48 hours. Mr. ******* will then have to schedule a transfer of the $63.02 to his personal bank account.

  For clarification moving forward, *** claims must be submitted with the *** prior to runnout. If the *** is submitted after the runnout, it is not considered to have been submitted timely and an appeal will be required. TASC recommends that Mr. ******* submit his claims as soon as he receives the *** and avoid waiting until the end of the plan year to submit all his claims. Finally, TASC has ***************** in our system for his email address and all correspondence will go to this email address. 

  Please let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my TASC id ************ My employer set me up to have an *** card effective 1/1/25. As of 2/20/25, they've made no progress accomplishing this duty. First they acted like the delay was due to my employer not specifying what benefit I was supposed to get. Our company has used TASC for *** for years and they absolutely did specify what my benefit was. Then they acted like my employer finally told them its for *** but didn't tell them how much money was supposed to be on my account. It has been, and continues to be, ******* for every single employee. It hasnt/doesnt fluctuate. Now it is almost March and after FIVE requests they still can't manage to even get the card mailed to my home address. I have confirmed my home address more times than I can count, and they absolutely have it correct. They refuse to send me the *** card with any tracking abilities to ensure me they are actually doing it. I have personally requested the card three times, and my office manager ******* "*****" K. has requested it twice. They cant seem to decipher the difference between ******* ********* and ******* *. They have sent ******* K at least three *** cards, and NONE to me. Since they document under the wrong person, they will tell you only 1-2 cards have been requested for me. Thier incompetent documentation has caused more problems than just cards being issued to the wrong *******. They terminated benefits for a current employee and mailed an hra card to a terminated employee.I had to pay $300+ out of pocket for medication that they are refusing to reimburse me for. My employer has our account set up to cover all medical expenses, medications, wellness etc. NO stipulations. We have contacted our broker. Complaints will be filed in every possible avenue available until they make this right. This is a financial burden for me. This company has no business being involved in peoples healthcare. Look at ****** and other reviews. This company needs to be investigated.

  

  Business Response

  Date: 02/27/2025

  Hello,

  A Resolution Specialist has been assigned to Ms. *********** complaint. The Specialist has already been in contact with Ms. ******************** has provided an update on the status of resolution and a request to set up a call to discuss her issues.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not yet resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still dont have my HRA card in hand that I shouldve had Jan 1st, and in 2 days its March. No one from this company has contacted me by phone or email (unless they called from an unknown number and also did not leave a message). I have noticed today that some of my denied claims show in process marked escalation on denied requests.  Maybe this is a step in the right direction, I dont know yet. I have still not been reimbursed on my most expensive medication and am waiting for a reply on that. I had my provider fill out the paperwork they requested, even though I am not clear on why that was necessary since my employer set this up for no medication restrictions. It is too soon for me to say this is a resolved matter. 
  
  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/04/2025

  Hello,

  Our Resolution Specialist sent the participant a detailed email on 02/27/2025 at 8:50am and requested a call with ******* to discuss the step taken to resolve the issues. Our apologies that the email did not reach ******* as it was sent to ************************ instead of ************************ The Specialist did not receive an email saying the email address was not valid or the email was undeliverable. The Specialist has re-sent the email today, 03/04/2025 with updates to the resolution since 02/27/2025.

  Once ******* receives the email, TASC requests she respond with a date and time for a call with our Specialist.

  TASC has reprocessed ********* claims in the amount of $128.84 and the funds were disbursed to her personal bank account o 03/04/2025.

  As today is the 10th business day from the date the latest card was ordered, TASC will re-issue another card and will request it be sent with tracking once the Specialist and ******* speak.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and it sounds like a resolution is on the horizon. I finally did receive an email from a TASC associate.  I finally received the *** card.  Now i just have to finish follow *** on the reimbursements which I will discuss with the representative ****** C (who emailed me).
  
  Regards,
  
  ******* *********
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* *****, the so called **************** manager, has continuously ignored my request for her supervisor to review an official complaint that I submitted to her. This all stems from being told misinformation on numerous occasions back in February 2024 about receiving my tax form. In Feb 2024 I requested that I get sent a secured Email with the tax form as I did not receive a physical copy to my address which is correct on file. Numerous times by the agents working there I was told this was not possible, then I was told it was possible then I was told it was not possible-I wanted the complaint reviewed by a supervisor and this is where ******* came in- she sent me 1 email without addressing my concerns that I was being told conflicting information, instead she sent me a secure link with access to the tax form- I followed up with her and nothing, zero, nada, no response. I let that go and pro-actively reached out to her 1 year later (Feb 2025) to say that I need my form emailed to me again- needless to say she did not know who I was despite me forwarding her the Email thread with the initial complaint from 2024. I specifically told her that this is a formal complaint and I want her supervisor to review and I received a response from one of her agents about remailing the tax form to my address- a) I never requested a physical copy as I didn't receive 2024's so cut to the ***** and asked for an email again just like I received in 2024 b) I specifically asked for the supervisors supervisor but again I was ignored. ******* then reached out to me telling me it was my fault as I should have submitted a ticket, which I did, and which I was told they don't email the tax forms. I know this is incorrect as I obviously received the tax form in 2024 and guess what...I received an email with the tax form in **************************************************************************************************************

  

  Business Response

  Date: 02/25/2025

  Hello,

  *** ******* Supervisor, ******** ******, Executive VP of ************* has reached out to Mr. ******** via email on 02/25/2025 to schedule a call as requested.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted receipts for covered expenses that had been billed to our account via the ******************** debit card. They are now saying that the expense isn't valid because the service was paid for in advance of the service. No indication of this limitation exists in documentation from TASC passed to me from my employer and paying for services in advance is common and a covered expense per the **** They themselves have even approved this expense previously in other instances. It is only three occurrences that they have singled out.I am willing and able to provide proof that this service was rendered, but they sent me a form indicating that they will now only allows me to use this for a different medical expense. Given that we're outside of the benefit window and I don't have alternate expenses for which to request reimbursement, this amounts to a full denial of coverage of these expenses.

  

  Business Response

  Date: 02/23/2025

  Hello,

  TASC has address this issue with Mr. ********* in our responses to the support requests he submitted: WRF-**********, WRF-**********, WFR-********** and WRF-1001538982.

  First, attachment 1 is what Mr. ********* submitted to verify the card transaction for $150.00 on 09/03/2025 for a date of service that had not occurred (09/18/2025). He also submitted documentation dated 09/12/2024 for a date of service that had not occurred (09/18/2024). Mr. ********* cannot submit a request for reimbursement prior to the date of service. In addition, the documentation is missing information required by the **** such as the Name of the Provider and description of service and a Letter of Medical Necessity (attachment 2) as "Coaching Session" is not an acceptable description of service. The description of service must include to CPT or diagnostic code. Verification is typically an itemized receipt, prescription bag tag or Explanation of Benefits (EOB) and must be in the English language and US dollars. Per the **** the documentation must include the following five (5) items below

  1. Name of the Provider

  2. Who Incurred the Expense

  3.)The Date of Service - the date the expense was incurred

  4.) Amount

  5.) Detailed Description of Service including CPT or diagnostic code (including the Rx# if it is a prescription)

  The Letter of Medical Necessity must be filled out by a licensed medical practitioner and the treatment must be for a specific medical condition, the onset of the diagnosed condition and the duration of treatment . Each prescribed treatment must be individually specified - health supplements are required to be listed by name in order for reimbursement. Any diagnostic recommendation are required to be listed specifically. Letters of Medical Necessity are valid for one (1) year from the signature date. The name on the Letter of Medical Necessity must match the name on the verification exactly. The Letter of Medical Necessity will have to be attached to each request for reimbursement request.

  Mr. ********* was provided with the Benefit Account Repayment Form (attachment 2) in our responses to his support requests as an alternative to providing the itemized receipt or EOB and the Letter of Medical Necessity to verify the card transactions in the amount of  $150.00 each. Alternatives include re-paying his benefit plan for these expenses or providing replacement receipts. If Mr. ********* is able to verify the following card transactions with an EOB/Itemized Receipt and Letter of Medical Necessity, he should submit a new support request with the following:

  1.) Letter of Medical Necessity dated on or before 09/12/2024 to verify the service date of 09/12/2024, 09/18/2024 and 01/13/2025.

  2.) EOB or Itemized Receipt with 5 items listed above including the Date of Service of 09/12/2024.

  3.) EOB or Itemized Receipt with 5 items listed above including the Date of Service of 09/18/2024.

  4.) EOB or Itemized Receipt with 5 items listed above including the Date of Service of 01/13/2025.

  If Mr. ********* cannot provide the documents to verify the three card transactions, he has the option of re-paying his 2024 Medical FSA plan in the amount of $300.00 and his 2025 Medical plan in the amount of $150.00 OR he can provide replacement receipts per the attached Benefit Account Repayment Form.

  Mr. ********* should call our ************* Team at ************ should he have any questions.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *********
  

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company repeatedly sends letters of denied services. When calling support to inquire the reason, they suggest opening a support ticket online. Online support tickets go unanswered but the letters keep coming.

  

  Business Response

  Date: 02/22/2025

  Hello,

  As a result of this complaint, TASC is auditing Ms. ********** account. We have responded to support request WRF-********** as the audit thus far shows that Ms. ********* used her card on 12/10/2024 for a premium payment for January 2025. Since the card was used in 2024 the funds in the amount of $695.73 were taken from her 2024 plan and are ineligible as the payment was for a date of service in 2025.

  Her support request WRF-********** is still being looked at as Ms. ********* used her card on 01/03/2025 for a service date in 2024. As the card was used in 2025, the funds paid from her 2025 plan and this makes this request ineligible.

  While TASC is still auditing the account, we are finding other claims that paid without proper documentation. This includes $450.00 for Anytime fitness in 2024 and $35.00 for Anytime Fitness. Gym memberships require Letter of Medical Necessity in order to be eligible.

  The audit will be completed by Wednesday 02/26/2025 and a Resolution Specialist will contact Ms. ********* by email with the results.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC continues to deny me credit for approved medical services that I submitted to them for reimbursement. They have created an undue burden and asking for more and more documentation and denying me with intent to defraud. Additionally they are denying reimbursing my health club dues when they approved them before. Relying on their prior approval for credit for these dues I signed up for another year and now they are denying me which has caused detrimental reliance.

  

  Business Response

  Date: 02/23/2025

  Hello,

  TASC has addressed all these issues through the support requests and a call 02/11/2025. Ms. ******* submitted a manual claim on 01/02/2025 for date for service 12/17/2024. Ms. ******* attached 10 documents that were password protected and TASC was not able to open the documents so the claim in the amount of $330.00 was denied. TASC notified Ms. ******* though support requests WRF-**********, WRF-********** and WRF-1001525348 that the documents were password protected and we were unable to open and review.

  Ms. ******* submitted documentation through support request WRF-********** on 02/11/2025 and WRF-********** on 02/11/2025. TASC responded to both these support requests notifying Ms. ******* that the 2024 plan year was closed (12/31/2024) and the supporting documents were not received prior to the runout (01/31/2024). She was advised through both support requests that the 2024 plan was in reconciliation and she would need to file an appeal. TASC provided the appeal form in both responses and the Appeal Form is attached in this response as well (attachment 1). The appeal can be faxed or mailed (see form) or the appeal can be submitted via support request. When submitting the appeal, Ms. ****************** to include supporting documentation. The best documentation is the Explanation of Benefits (EOB) from the insurance company. In lieu of an ***, and itemized statement/receipt from the provider will be acceptable but it MUST include the following 5 items per IRS Guideline:

  1. Name of Provider

  2. Patient Name

  3. Amount

  4. Date of Service

  5.) Description of Service

  TASC responded to support request WRF-********** regarding her denied claim for gym membership. TASC advised that the *** requires a Letter of Medical Necessity (attachment 2). *** Publication 502, page 15 states that *********** Dues/Memberships are not eligible to improve one's general health or relieve physical or mental discomfort not related to a particular condition (attachment 3). Further, Ms. ******* submitted the claim for $900.00 but the documentation is insufficient for several reasons (attachment 4) and would not have been approved even if a Letter of Medical Necessity had been provided. The attached document does not have a valid description of service as it says "Invoice" and not gym membership. The attached documents shows 3 payments of $225.00 which totals $675.00 not $900.00. Please note that per the ***, reimbursement can only be made once the service has occurred. As the 2024 plan year is now finalized, Ms.
  ******* must submit an appeal. The appeal should include the Appeal Form, a Letter of Medical Necessity signed by a medical practitioner that states the diagnosis medical condition for which a gym membership is to treat, along with the onset of the condition and duration of treatment. The date the doctor puts on the form by their signature is the date TASC will use when looking at the requests and the form is then good for one year. Finally, Ms. ******* must include an itemized statement with the above 5 items. The description of service must say "gym Membership" as "Invoice" will not be accepted.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  TASC is creating an undue burden on my part to provide documentation when it was already submitted to them numerous times. I will not go through the appeal process as this is their error and they need to fix it. I called their customer service on at least two separate occasions and provided them the password. I initially spoke with ********* ******* regarding this and another issue on or about Jan 6 (attached ticket confirmation) and provided her the password. She ensured me that the issue would be fixed but it was not.  You can discuss with her. I followed up with her by email as well without response. I will not fill out additional documents but will take further legal action if this error is not fixed. 

  Regards,
  
  ***** *******

  

  Business Response

  Date: 02/28/2025

  Hello,

  The 2024 Healthcare FSA Plan is finalized and TASC would normally require the participant to file an appeal but we were able to reprocess the claims attached to the denied request submitted on 01/02/2025 for date of service 12/17/2024 in the amount of $330.00 The reprocess and paid amount was $311.29 not $330.00 as one of the 10 documents attached to this claim was for date of service 09/23/2023 in the amount of $17.56. This claim was again denied as the 2024 plan will not pay for service in 2024

  TASC made this exception because Ms. ********* employer allows for carry over of unused funds from 2024 to 2025 plan year. Ms. ******* had $402.20 left in her 2024 plan year that carried over to the 2025 plan year and the $311.29 was paid from these funds. The difference between her initial carry over amount of $402.20 and reprocessed claims in the amount of $311.29 is $90.91 which has been carried over and added to her 2025 Healthcare FSA balance.

  Part of the reason for the initial denial was that Ms. ******* entered ONE claim in the amount of $330.00 using ONE date of service 12/17/2024. Not one of the 10 documents submitted has a date of service of 12/17/2024 and one of the documents was for a date of service in 2023. . A second reason for the initial denial was that Ms. ******* entered a requested reimbursement amount of $330.00 but the 10 documents attached to the request (including the ineligible 2023 date of service) only adds up to $328.85 which does not match the request amount of $330.00. In the future, each date of service must be entered individually with an amount that matches the documentation. TASC has attached a spreadsheet of the 10 claims that were submitted on 01/02/2025 for date of service 12/17/2024 in the amount of $330.00 for her review.

  The reprocess claims in the amount of $311.29 were paid to Ms. ********* mycash and were transferred to her personal checking on 01/27/2025.

  This complaint has been resolved.

  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 02/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never experienced such difficulty getting a claim reimbursed until my company switched to TASC. My frustration stems from a repetitive and inconsistent process that has unnecessarily delayed my reimbursements for a prescription medication.When I first submitted a receipt for reimbursement, TASC denied the claim, stating that a Letter of Medical Necessity (LOMN) was required. After providing the requested documentation, my claim was eventually approved. However, when I submitted a second receipt for the same medication, I was denied againthis time because they claimed they needed the ***** which I had already provided the previous month. After resubmitting the same letter, the claim was finally reimbursed.I assumed the issue was resolved, but now, on my third attempt, my claim has been denied once more. This time, the reason given is that the **** specifies the generic version of the drug, while my receipt is for the name-brand versiondespite the fact that two previous transactions were approved under the same circumstances.The inconsistency in TASCs approval process is incredibly frustrating. I will continue to comply with their ever-changing requirements just to access my own pre-tax dollars, but it should not be this difficult to receive reimbursement for legitimate medical expenses. This experience is yet another example of why the American healthcare system is unnecessarily complicated and burdensome for consumers.

  

  Business Response

  Date: 02/15/2025

  Hello,

  We have reviewed all of Ms. ******* request for reimbursement for Zepbound / tirzepatide. Ms. ***** must submit the Letter of Medical Necessity with every request for reimbursement or the request will be denied. Below is the summary of Ms. ******* requests for reimbursement for Zepbound / tirzepatide.

  1.) 10/08/2024 - Date of service 10/08/2024 for Zepbound in the amount of $113.03 - Denied as there was no Letter of Medical Necessity attached.

  2.) 11/07/2024 - Date of service 10/29/2024 for Zepbound in the amount of $113.03 - Denied as the Letter of Medical Necessity attached is dated 11/07/2024 which is AFTER the date of service 10/29/2024.

  3.) 11/25/2024 - Date of service 11/18/2024 for Zepbound in the amount of $113.03 - Approved and Paid as Itemized Receipt from ************ and Letter of Medical Necessity attached.

  4.) 01/08/2025 - Date of service 01/08/2025 for Zepbound in the amount of $550.00 - Denied as there was no Letter of Medical Necessity attached and the Lilly ****** receipt was for $549.00.

  5.) 01/14/2025  - Date of service 01/08/2025 for Zepbound in the amount of $549.00 - Approved and Paid as Itemized Receipt from Lilly ****** and Letter of Medical Necessity attached.

  6.) 02/04/2025 - Date of service 01/30/2025 for Zepbound in the amount of $549.00  - Denied as there was no Letter of Medical Necessity attached.

  A Letter of Medical Necessity dated on or after the date of service along with an itemized receipt or prescription bag tag is required with every request for reimbursement for Zepbound / tirzepatide.

  IRS Guidelines require the following 5 items on the itemized receipt:

  Name of Provider

  Name of Patient

  Amount

  Date of Service/Order

  Description of Service/ Name of Drug

  Please let us know if you need additional information.

  Thank you.

   

  
  

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I am pleased they approved my claim for reimbursement [without any additional documentation from me] it's important that this case accurately reflect the facts. As you can see from the attached message, the reason they denied my latest claim is because my LOMN prescribes the generic name for my name brand drug, despite the fact it was previously approved from that same letter twice. I explicitly asked if a LOMN is required every time I submit for reimbursement, and they closed my support request without responding to that question. I see they have conveniently provided the answer to that lingering question in their response to my complaint here, but it is clear to me that this is one of the many tactics they use to prevent me and others from accessing our own pre-tax dollars. 
  
  Regards,
  
  *** *****

  

  Business Response

  Date: 02/19/2025

  Hello,

  The Letter of Medical Necessity will be required every time Ms. ***** submits a request to be reimbursed for Zepbound/Tirzepatide for weight loss.

  There was an error made by one processor in response to WRF-********** who did respond that the claim was denied because the receipt says Zepbound and the **** says Tirzepatide. This processor has been coached that ******** is the brand name for Tirzepatide.

  Thank you.

  Customer Answer

  Date: 02/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** *****
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband died in August 31, 2024. He had **************. After he died I elected to buy COBRA through TASC. I paid TASC $3690.60 and I'm still paying them. I'm paid up.When I try to file claims with **** they say I am not enrolled and that I need for TASC to send to **** new enrollment information. I have contacted TASC at least 6 ***** ****** and many times on the telephone. They still have not sent the new enrollment information to ******* claims are piling up. I've had claims piling up since September 2024.If they don't want me as a customer just refund all my money please so I can pay my bills.Have a good day.

  

  Business Response

  Date: 02/18/2025

  Hello,

  TASC has sent the reinstatement notifications for Ms. ****** medical, dental and vision on numerous occasions. TASC is the third party administrator for Ms. ****** former employer. TASC's responsibility is to collect the premiums from the employee and forward the premiums along with the notification to reinstate coverage to her former employer. TASC is currently working with Ms. ****** former employer to verify the reinstatement of her medical, dental and vision coverage so that Ms. ****** providers can re-submit any claims that have been denied.

  The carriers do not normally send TASC any confirmation of reinstatement of coverage. Due to this complaint, TASC has requested confirmation that the following benefits are reinstated and ACTIVE under COBRA for the timeframes below.

  Ms. **** requested that her medical coverage be cancelled as of 11/30/2024 as she went on ******** effective 12/01/2024. TASC is requesting confirmation of the following coverage:

  1.)  90 Degrees Ark National PPO (Single) Medical coverage from 09/01/2024 through 11/30/2024.

  2.) UNUM Dental Buy Up (Single) from 09/01/2024 through 02/28/2025 as she is paid through 02/28/2025. As long as Ms. **** makes the premium payment for March 2025 her dental coverage will remain in effect.

  3.) UNUM Vision (Single) from 09/01/2024 through 02/28/2025 as she is paid through 02/28/2025. As long as Ms. **** makes the premium payment for March 2025 her vision coverage will remain in effect.

  Once TASC has been provided with confirmation of ACTIVE coverage for the above, we will email her directly with the confirmation information. The email will be sent to **************************************************** as provided in this complaint.

  Please let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for half my crown 11/14/24 and they denied all my documents saying I needed the *** from insurance. I submitted the *** from insurance after I paid the second half of my crown payment 2/5/25 and they denied my second payment claim without any basis whatsoever while approving the first. Both were half payments of coinsurance for a crown. No one is helpful, all they do is deny claims and provide absolutely 0 information I was specifically told this was the document i needed for reimbursement. Now they deny the claim without any reason. Seems like this company is mainly there to steal your money by making the process as difficult as possible and giving out bad information so you waste time and hopefully give up. Support requests continuously closed with no resolution. This is our money that we pay into this plan and TASC does everything they can to steal it from you. I have wasted hours of my life on TASC due to their lack of transparency.

  

  Business Response

  Date: 02/15/2025

  Hello,

  Regarding the 11/13/2024 card transaction in the amount of $86.30, Mr. **** submitted a Treatment Plan which was an estimate and the *** guidelines do not allow estimates. TASC responded to Mr. ****** support requests.

  1. WRF-********** submitted on 11/21/2024. TASC responded on 12/02/2024 and advised the Treatment Plan Estimate was not acceptable and provide what is needed to verify the transaction.

  2. WRF-********** submitted on 12/03/2024. TASC responded on 12/16/2024 and advised the Treatment Plan Estimate was not acceptable and provide what is needed to verify the transaction.

  Mr. **** provided an Explanation of Benefits to verify the card transaction on 02/11/2025. The transaction is verified and the flag has been removed.

  Regarding the manual claim in the amount of $86.29 submitted on 02/11/2025, the claim was denied for insufficient documentation as the documentation was a payment receipt and it was missing the name of the patient, the date of service and the description of service. Mr. **** resubmitted the claim on 02/13/2025 with an Explanation of Benefits and the claim paid on 02/13/2025 and was transferred from Mr. ****** mycash to his personal bank account on 02/14/******** two support request submitted on 02/13/2025 regarding this transaction (WRF-1001529640 and WRF-**********) will be closed as the issues has been addressed in this response.

  As a reminder, to verify a card transaction or manual claim, Treatment Plan estimates are not acceptable. The best documentation is an Explanation of Benefits or an itemized statement. The itemized statement must have the following:

  1. Name of Provider

  2. Name of Patient

  3. Amount

  4. Date of Service

  5. Description of Service

  Please let us know if you need additional information.

  Thank you.