Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my FSA card to make a purchase on 12/13/24 for myofascial release products for chronic pain. TASC requested verification documents. I attached the receipt and letter of medical necessity from my doctor. TASC did not approve the transaction, and stated that the reason is that the letter of medical necessity had to detail what conditions are causing chronic pain and what their onset dates are. I got an updated letter of medical necessity and provided it to TASC. Again, TASC denied the transaction and said I needed to provide verification documents. The support staff said that this time, the receipt (which was attached with the first letter of medical necessity) was too vague in terms of the name of the product. I sent a screenshot of the manufacturers website showing what the product is, and I expressed my dissatisfaction to TASC because I dont name the products, the doctor calls the product by name in the letter of med necessity, and when I asked what the issue was the first time I was told I just needed a more detailed letter of medical necessity. I advised that if it continued to be a problem I would be contacting the BBB. I also informed them that all three products that I got in the order were pre-approved products on the ************ website, and that I was able to get them cheaper by purchasing them all at once via the manufacturer. This morning I got another notification that verification is required. Im fed up, and its honestly disgusting how difficult theyre making it for me to utilize my own money that I set aside for medical purchases, such as this one. I want them to approve the transaction, because if they dont, theyll require I pay them the $302 back (even though its my original $302 in the first place), and theyll shut off access to my card until I do, which will inhibit me from using it for upcoming doctor appointments.

  

  Business Response

  Date: 01/30/2025

  Hello,

  Ms. ***** has provided the documents that meet the *** guideline, including an updated Letter of Medical Necessity. The card transaction on 12/13/2024 in the amount of $302.81 has been verified.

  We would ask Ms. ***** in the future to communicate using courteous and professional language. Should TASC receive another support request with language used in her support request WRF-********** TASC, it will delay the response and TASC will take further steps that could include reaching out to her employer. 

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ms. ***** used professional and courteous language for over a month while being breadcrumbed by your business, so dont patronize me. You failed to mention in your reply that I had provided all of the documents that meet *** regulations prior to the most recent request for additional documents, and that it was only after I sent the unprofessional response and filed a BBB complaint that you decided what I had previously sent was acceptable and approved the transaction. Transparency is important.
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 01/30/2025

  Hello,

  TASC has verified the 12/13/2024 card transaction in the amount of $302.81 with the updated Letter of Medical Necessity. TASC considers this matter resolved.

  Thank you.

   

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My job just switched to you guys this year and i have had nothing but issues already. i have funds available in my *** but every transition declines, i was told by two different **** that my identity was not verified and i need to send in proof of where i live my ssn and a picture of my id via the ******************** app i did as i was instructed and was prompted with a message that said my request would be reviewed in 2-3 business days. that was on the 7th. it has been over three weeks and i have received no response and i can not get anyone who speaks English on the phone and they just reroute me back to the queue and then it hangs up. How can you take my money every week but i cant even use the money in the account or even submit a refund request. i have submitted multiple request asking for help and response in the issue and have gotten nothing in return.

  

  Business Response

  Date: 01/28/2025

  Hello,

  We apologize for the delay in processing the support request submitted by Ms. ******* with the documents to verify her identification. Her identification has been verified and manual claims have been paid. Ms. ********* TASC card is now available for use.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** reimbursement requests were declined for a medication prescribed for a medically necessary medical condition (diabetes mellitus). There was no correspndence to me regarding this decision and it was only after a lengthy phone call and talking to multiple people that information regarding I was told to provide additional letter of medical necessity after realizing my reimbursement request had been denied and no correspondence was sent to me regarding this. Additionally there are other requests that were declined.

  

  Business Response

  Date: 01/28/2025

  Hello,

  Our Supervisor of Claims Processing has reviewed *** ********** claims and did find some inconsistencies, including that he was told a Letter of Medical Necessity is required for *******. While it is true that a Letter of Medical Necessity is required for ******* when used "off Label" for weight loss, it is NOT required for the treatment of Diabetes. ******* is not accepted by insurance for weight loss so it is critical that all documentation *** ******** submits has an RX # (which his documentation DOES) therefore, the representative on the 01/22/2025 call mis-informed *** ********* As long as the medication is for Diabetes, no Letter of Medical Necessity is required.

  Attached is an example of the documentation *** ******** has been submitting for prescriptions ordered from *****. The reason the two claims for ******* for $140.00 and $280.00 submitted on 07/30/2024 were denied is because the attached documentation shows the PROCESSED date rather than the order/mailing or filled date. The Processed date is the date it was processed through insurance, not the date of service. There is also a date (top left) of 07/30/2024 on the document that does not match the date of service. The *** requires the date of service to be on the documentation. It looks like *** ******** signed into his Optum Rx Account on 07/30/2024 and printed the "Claim Detail" page. He probably will need to go back a page to the "claims" page to get the documentation that shows the date the prescription was ordered/shipped/mailed. *** ******** can also submit the Explanation of Benefits from his insurance company as this is the BEST form of verification. Finally, a bag tag or picture of the medication package will be accepted if Optum Rx puts the information on the medication as pharmacies like Walgreen and CVS do as this has the actual date the prescription was filled, the name of the pharmacy, the name of the patient, the name of the medication and the Rx number.

  Some of our processors have paid requests with this exact documentation in error while other processors have correctly denied the claim. Due to the inconsistencies TASC has taken the following steps to resolve this issue for *** Ohlgrogge:

  1. Denied requests submitted on 07/30/2024 in the amounts of $70.00 and $62.50 have been paid with current documentation showing PROCESSING date rather than order/mail or filled date and is now in *** ********** mycash.

  2. Request submitted on 01/22/2025 for Ozepmic with PROCESSING date of 09/08/2024 in the amount of $280.00 has paid and is now in *** ********** mycash.

  3.) Denied request submitted on 07/30/2024 for ******* in the amounts of $140.00 and $280.00 have been paid with current documentation showing PROCESSING date rather than order/mail or filled date and is now in *** ********** mycash.

  4.) Coaching submitted for representative who informed *** ******** that a Letter of Medical Necessity was needed for ******* for treatment of Diabetes as the documentation shows it was approved by insurance.

  Please let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple issues this year with H3939323838383337**H accepting verification *********** account Healthcare FSA 2024/4417-3260-1322, beginning 1/1/2024 -12/**/2024. Employer contributed $1000 towards medical use only. I contributed $2200 in 2024 towards the *** which is all combined under the same H3939323838383337**H card. I used my task card on 4/11/2024 to pay off the final balance on my dental implant work I upload the receipt which was marked as paid some days later. Then starting May till present, they kept updating my account to attach the verification. I uploaded the verification (pdf attached )multiple times which they kept deleting. This process kept ***eating each ******** December 2024 I received the first letter stating I need to send them a personal check for $1000 or upload verification (which I did ***eatedly) . I called H3939323838383337**H on and the customer service *** stated I need to provide more details so I went to ************ and requested a full statement account which I uploaded on 12/27/2024. Now on 1/17/2025 I received a second notice again (uploaded). I called H3939323838383337**H customer service and spoke to ******, then EJ, then ****** who advised me that because my service for the dental implant was initiated in 2023 ( 2023 is when I began work on tooth #** for the dental implant). H3939323838383337**H is stating that I cannot use my card to pay the balance $1000 because of this. P***osterous and a blatant lie. This dental work is ongoing and the reason for funding the $2200 FSA amount was to pay towards this work. Dental insurance does not cover it and H3939323838383337**H additionally wanted an explanation of services -which is summarized on the SMILE DENTAL statements. My dental work for this specific implant was continuous in the year 2024 and the payment of $1000 paid on 4/11/2024. IF H3939323838383337**H cannot accept the verification then I request a refund of $1000 in the form of a check mailed to my address. Only then will I send a personal check to them covering this cost.

  

  Business Response

  Date: 01/27/2025

  Hello,

  TASC has again reviewed all the documentation Ms. ******* has submitted to verify the 04/11/2024 card transaction in the amount of $1000.00 and has determined that none of the documentation meets the *** Guidelines, therefore, the transaction has been flagged again. The *** requires 5 items to verify a claim or a card transaction. The 5 requirements are:

  1. Name of Provider

  2. Name of Patient

  3. Date of Service

  4. Amount of Service

  5. Description of Service

  Attachment 1 is the original documentation Ms. ******* submitted to verify the card transaction. This is a MasterCard receipt and is missing the Description of Service.

  Attachment 2 is the second set of documents Ms. ******* submitted to verify the card transaction. It is the same ********** receipt that she originally submitted with a second page showing a Date of Service of 10/12/2023. The 2024 ********** FSA cannot be used to pay 2023 services. This documentation is also missing the Description of Service.

  Attachment 3 is the third document Ms. ******* submitted to verify the card transaction. This document is again, just a ********** receipt showing a payment of $1000.00 made on 04/11/2024. The document does not have the Date of Service or the Description of Service.

  Attachment 4 is the forth document Ms. ******* submitted to verify the card transaction. This document does have the description of service but all dates of service are in 2023 and the 2024 HealthCare FSA cannot be used to pay 2023 services.

  Ms. ******* was advised that her documentation was not acceptable in TASC's responses to her support requests on 05/10/2024 (WRF-1001120134) and again on 12/20/2024 (WRF-1001381713). If Ms. ******* is not able to verify this card transaction as a 2024 expense, then she has two options: The first option is to provide replacement receipt(s) totaling $1000.00 using the Benefit Account Repayment Form (attachment 5). Ms. ******* would complete the attached form and submit the form along with the replacement receipts via support request. TASC would verify that the replacement receipts are for 2024 eligible expenses and total $1000.00 and then the verification flag would be removed. The second option is to re-pay her 2024 Healthcare FSA by completing the attached form and sending a check made out to TASC in the amount of $1000.00 to the mailing address on the form. The $1000.00 would go back into Ms. ********* 2024 Healthcare FSA. Ms. ******* has until the runout date of 03/31/2025 to submit MANUAL claims for eligible expenses for the 2024 plan year. Expenses must have been incurred between 01/01/2024 through 12/31/2024. Her employer DOES allow carryover of  up to $640.00 to the 2025 Healthcare *** . This carryover will occur after the runout date of 03/31/2025. Any funds over and above $640.00 are forfeited by Ms. ******* back to her employer per the *** Guidelines. No unused funds are kept by TASC.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 01/27/2025

  H33373536353435**3639H:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Attaching again the receipt of statement uploaded to H3939323838383337**H: page 1 identified the name of Business/ date of transaction in question 4/11/2024 and identifies it is payment towards  tooth implant #**, balance paid in full. Pages 2, 3 and 4 are all the receipts for this transaction. Page 1 shows the breakdown of work that was began in 2023 and final payment for the actual implant  #** tooth paid in full. H3939323838383337**H keeps denying a valid payment.

  
  Regards,
  
  ********* *******

  

  Business Response

  Date: 02/01/2025

  Hello,

  Ms. ******* did upload the attached receipt that includes all 5 items required by the *** to verify the 04/11/2024 card transaction in the amount of $1000.00. This statement does have the date of service in 2024. TASC has verified the card transaction and has removed the flag.

  Thank you.

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/7/24. I have paid over $14,734 to TASC. TASC started as the COBRA Administrator for my previous employer ********************* to continue my health insurance. Every month I have had problems with my health insurance carrier Anthem due to problems with TASC. Ranging from TASC submitting termination notices to Anthem even though my premiums were paid in full. The would also purposely post my payments late even though my payments were made in a timely fashion. I have submitted nearly a 100 service requests with TASC about on going issues from July/24 to November/24. I would like all of the fees collected by **** refunded to my bank account. I have attached a sample of the numerous service requests I submitted.

  

  Business Response

  Date: 01/27/2025

  Hello,

  A Resolution Specialist has been assigned to this case and has reached out to Mr. ***** directly. The Specialist has provided Mr. ***** with the report he requested and will communicate with Mr. ***** directly in order to resolve this issue.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A dental bill for just over $1400 was paid using a credit card near the end of 2024. I had an available over $1600 to use. The bill covered three different patients all in one bill due to the whole family going to the dentist together. When initially sending my bill to TASC for proper reimbursement, the only option that I had was to select one of the patients in the drop down menu. A week or two later after noticing my claim was declined I contacted the customer care department. After being on the phone and having them explain to me how to submit the claim correctly under the adult who paid for it instead of one of the three patients, I sent in my request for reimbursement again. The customer care department verified that I had everything correct and told me in 3 to 5 business days that I should be able to see my reimbursement. I just looked and it was declined with no reason stated. There was no email sent to me to notify me or explain the reason. I spent over 34 mins on a call in which I was told my reimburse was okay. There was no information sent to me in regards to this decision and I am confused on what the problem is. All of my documentation is there, including all three patients and all of the services that have been provided as was told to me. I am completely frustrated and do not want to spend another 30 mins with someone over the phone telling me everything looks good to only find out its not.

  

  Business Response

  Date: 01/17/2025

  Hello,

  TASC has reviewed Mr. ********* account and the dental claim in the amount of $1416.20 was denied correctly. The documents attached to the claim and attached in this complaint do not meet the *** guidelines. The first document is a "Sales Receipt" that looks to be a payment plan for 18 months. The other documents show that the amount due is an Estimate and reimbursements cannot be made based on estimates. Once the insurance processes the claims, they will issue the Explanation of Benefits which will show the actual patient responsibility.

  Once Mr. ******* has the Explanation of Benefits from the insurance provider, he should submit a new request for reimbursement.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC manages my *** funds and repeatedly denies allowable claims. I have a letter of medical necessity from my doctor documenting that I need yoga to recover from a physical injury. This is an ongoing issue and this is the third year in a row that I have submitted a letter to TASC. TASC's first rep claimed my claim was rejected because the letter didn't say I needed yoga for a year (previously approved letters never said that). The second rep claimed a doctor couldn't use the phrases "medical opinion" or "recommend" in a letter of medical necessity. This is standard language used by medical professionals. They deliberately reject claims because they are hoping that by delaying and denying coverage, they can hang onto my money.

  Customer Answer

  Date: 01/10/2025

  Hi, this is an update on complaint ********. I called the business again and they are claiming that I can spend *** funds on a yoga membership but not yoga workshops. That is not true. They claim it is in *** Publication 502, but it is not. When I told them that, they claimed it was a regulation (membership vs. workshop), but they could not cite the statute or regulation. They are making things up to deny claims.

  

  Business Response

  Date: 01/10/2025

  Hello,

  TASC has reviewed Ms. ******** request for reimbursement for $1188.00 for one year yoga membership. On 01/10/2025 TASC responded to Ms. ******** support request WRF-********** submitted on 01/09/2025 and confirmed that the Letter of Medical Necessity dated 01/09/2025 (attachment 1) is a valid letter as it contains the date of onset, the diagnosed medical condition and the duration for the foreseeable future. We reminded Ms. ****** that a new Letter of Medical Necessity will be needed in 2026. We also informed Ms. ****** that we looked at Jai's website (attachment 2). From Jai's website 12 month Unlimited PIF $1188 paid in full ($99/month) and advised her that we cannot pre-pay for upcoming months. We informed her we could only reimburse her $99.00 each month and that we have processed and paid the January 2025 monthly request in the amount of $99.00. We advised Ms. ****** that each month going forward, she will need to enter a new request in the amount of $99.00 and attach the Letter of Medical Necessity and the Jai membership receipt (attachment 3). Ms. ****** was informed of this last year when she filed Better Business Bureau complaint #******** in which we replied:

  "TASC agrees with Ms. ****** that yoga is an eligible expense under the Medical FSA account with a Letter of Medical Necessity from her doctor. The issue with her claim payment is that it is for a full year of yoga classes that have not occurred yet. The *** does not allow the pre-payment of services. Claims must be submitted as services occur. We invite Ms. ****** to ****** search 'can I prepay expenses with my ***' and this rule will be confirmed".

  We also advised Ms. ****** via WRF-********** that since she signed up for the annual membership, no other add on workshops can or will be approved for reimbursement.

  After receiving our response to WRF-********** on 01/10/2025, Ms. ****** submitted support request WRF-********** (attachment 4). TASC responded that this was all explained in the earlier support request WRF-**********. Further, we provided **************************************************************** her reference and reiterated that she will get reimbursed $99.00 for the months of February 2025 through December 2025 with reimbursements occurring on or after the 1st of each month and reminded her that she will need to submit the request for reimbursement for that month and attach the Letter of Medical Necessity and the Jai membership receipt.

  Please let us know if you need additional information.

  Thank you.

   

   

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  You have reimbursed me for the full membership in 2024 and 2023. I do not pay for individual classes; I pay for a full annual membership. I paid in early January and received the membership/service in January. The duration of the membership does not matter. You should pay me the full amount without me having to submit a claim each month. I specifically signed up for the annual membership to avoid having to submit a claim each month as you mess up the claims every single time (I suspect deliberately to hold onto my money), and it takes about two hours on the phone to get you to process a claim as your representatives give conflicting information.

  Additionally, you claim *** Publication 502 says that yoga memberships can be covered with a letter of medical necessity but not yoga workshops. That is not true. I have attached Publication 502 here for your reference. Please reimburse me the cost of the workshops as they are an allowable expense and you cannot cite any statute or regulation making a distinction between workshops and memberships despite me repeatedly asking you to do so. Please reimburse me the full amount for the service I paid for and received in January.

  Going forward, as long as TASC is managing *** funds for *** employees, I will not be participating. The $250 in tax savings is not worth the hours you have to waste on the phone with poorly trained and poorly informed employees.

  
  Regards,
  
  ******* ******

  Customer Answer

  Date: 01/13/2025

  Their **** lied about me not being able to appeal the decision. I have attached the appeal form and am requesting that they provide me with copies (free of charge) of any documents used to reach the decision to deny my reimbursement request (it is noted that this is a right in the appeal form) as well as all the pages of the denial notice, which they did not provide me but the form says I need to appeal the decision.

  
  

  You claimed you transferred $99 to my bank account on 01/10. That is not showing in my account despite other 01/13 deposits showing as pending. Please confirm you sent my money. Please note I have submitted two support requests for this through the TASC website, but you just close them and mark them as complete without bothering to respond to them. You are legally obligated to transfer my reimbursement for allowable expenditures into my bank account.

  
  Sincerely,

  
  

  ******* ******

  

  Business Response

  Date: 01/13/2025

  Hello,

  TASC has assigned a Resolution Specialist to this case. The Specialist has already reached out directly to Ms. ****** and will communicating TASC's decision by end of day on Wednesday, 01/15/2025.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I cannot close this out until I see how your resolution specialist resolves my issue. I have provided rationale and evidence that both membership and workshops should be covered as they are both yoga (one restorative and yin focused on fascia and connective tissue, the other slow flow focused on building muscular strengthen in damaged muscle). I have also asked for the documentation for why my claim was denied, which according to your appeal form, you need to provide to me upon request. ****** emailed to say she will have a decision for me by Friday or the beginning of next week. If you are reimbursing me correctly, I will close the case, but otherwise I am keeping it open. In the meantime, please provide the documentation requested as noted on your appeal form.

   
  Regards,
  
  ******* ******

  

  Business Response

  Date: 01/24/2025

  Hello,

  A Resolution Specialist and the Manager of Resolution have been in contact with Ms. ******* TASC has provided Ms. ****** the final decision regarding her unpaid or denied yoga claims. TASC has provided Ms. ****** with the *** Publication 502 in which TASC highlighted the specific text that apply to her request for reimbursements for yoga. TASC has provided Ms. ************ specific instructions on what TASC will need to approve yoga claims in the future.

  The Manager of Resolution and the Resolution Specialist assigned to Ms. ******** case will be meeting with Ms. ****** by phone/video call on 01/24/2025 at 9:00am CST to confirm Ms. ****** understands exactly what documentation will be required to approve Yoga Memberships and additional Yoga Workshops.

  Thank you.

   

   

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Per the attached agreement with TASC, I will provide receipts, workshop class descriptions, and my letter of medical necessity; submit for membership reimbursement once a month and workshop reimbursement after the workshop; and I will be reimbursed for yoga membership and workshops.
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used tacs to pay 700 on my care credit card. Someone at tasc walked me through how to do this. It was paid by tasc 10.8.24 then charged back to account ******** and the 790 not added back to my tasc account. The money was mine. I expect it back. They didn't tell me it was going to be charged back. No call, no email, no mail. Nothing. It was money I had in my savings account. I expect it back.

  

  Business Response

  Date: 01/09/2025

  Hello,

  TASC has reviewed Ms. ******** account. Ms. ****** has a 2024 Healthcare *** which covers eligible expenses incurred between 01/01/2024 and 12/31/2024. On 10/08/2024, Ms. ********************* a manual claim to pay Care Credit in the amount $700.00. The provider was paid and the $700.00 was deducted from her 2024 Healthcare *** benefit account's available balance. It was then discovered that the documentation Ms. ****** provided to substantiate the claim was for 2022 and 2023 dental services (attachments 1 & 2).  Services provided in 2022 and 2023 do not fall within the eligible dates for the 2024 plan, therefore, an overpayment letter in the amount of $700.00 was mailed on 10/24/2024 (attachment 3). TASC never "charged back" the $700.00 but instead, sent the overpayment letter notifying Ms. ****** that the 10/08/2024 request that was recently processed and paid would require Ms. ****** to take 1 or 2 actions to ensure her 2024 Healthcare *** benefit account remained compliant with *** regulations:

  1. Ms. ****** could provide additional documentation that verifies the paid request.

  2. Send in a personal check or money order in the amount of $700.00 to re-pay her 2024 Healthcare *** benefit account for claims paid that were not eligible.

  Ms. ****** chose option 1 and provided an Explanation of Benefits showing date of service of 10/17/2024 which does fall in the eligible dates for the 2024 Healthcare FSA (attachment 4). The Explanation of Benefits Ms. ****** provided substantiated the 10/08/2024 manual claim that was paid to Care Credit in the amount of $700.00. Had Ms. ****** chose to re-pay her 2024 Healthcare *** benefit account by mailing a check then the funds would have been returned and made available again. Ms. Powell did not send a check to re-pay her account but instead chose to substantiate the claim by providing the Explanation of Benefits for a date of service between 01/01/2024 and 12/31/2024, therefore, the funds were deducted from her ************************************************************ ****** as Care Credit was paid.

  Ms. ****** can reconcile her 2024 Healthcare FSA by logging but for her convenience here is a high level overview:

  $1000.00 annual election

  $995.44 Claims Paid (10/01/2024 Card Transaction for $115.44), (10/08/2024 Card Transaction for $180.00) and (10/08/2024 Manual Claim for $700.00)

  $4.56 Available Balance

  Ms. ****** has until 04/01/2025 to submit a claim for dates of service between 01/01/2024-12/31/2024 otherwise the $4.56 will carry over to a 2025 Healthcare FSA. If Ms. ****** has any additional questions or concerns about her 2024 Healthcare Benefit Account she should call our ************* Team at ************.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 01/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** FAMILY CHIROPRA Verification required - $13.28 Transaction details:Date submitted11/19/24 AccountHealthcare FSA ********* Incurred ******** *********** Date of service11/19/24 StatusVerification Required ** This has ALREADY been verified several times and has ALL required information and most importantly, it was APPROVED and PAID and someone is playing games and went back in and "unapproved" it, which is just ridiculous. This company repeatedly denies valid claims, even for small items that are 100% covered, What a scam! Unfortunately, I work for the state and I am stuck with this lousy administrator. I have filed multiple complaints against them for denying a myriad of COVERED claims. They are just crooks who thrive on making things difficult.I am attaching the proof they paid the claim here for everyone to see as well:****** FAMILY CHIROPRA 11/20/24 - $13.28 TASC Card Paid Healthcare FSA ********* View Verification

  

  Business Response

  Date: 01/09/2025

  Hello,

  Mr. *********** used his card to purchase dietary supplements from his chiropractor on 11/19/2024 in the amount of $13.28. Since chiropractic services are allowed by the *** under Flexible Spending and the Merchant Category Code came through as "chiropractors", the card transaction was approved. Mr. *********** did attempt to verify his card transaction and provided an itemized receipt (attachment 1) from the chiropractor with all the necessary information needed to approve an eligible expense, however,  supplements are not eligible without a Letter of Medical Necessity per the *** guidelines which state:

  "Nutritional Supplements, vitamins, herbal supplements or natural medicines are not eligible medical expenses unless they are recommended by a medical practitioner as treatment for a specific medical condition diagnosed by a physician. These items are taken to maintain ordinary good health and aren't for medical care."

  TASC did respond to Mr. ************************** request WRF-********** on 01/03/2025.

  " Vitamins and supplements are not eligible expenses without a Letter of Medical Necessity. To access the ***** please visit *********************************** and scroll to the bottom of the page to click on Resources. Once the new page opens, please choose Letter of Medical Necessity. A **** must be filled out by a licensed medical practitioner (see attachment). The treatment must be for a specific medical condition and not general wellness. The **** is valid for one (1) calendar year from the signature date. Keep a copy of the completed and signed **** to attach to reimbursement requests. The reimbursement request will need the **** and verification that meets the *** required guidelines. 
  
  Verification must include the following five (5) items: (1) the date of service - the date the expense was incurred, (2) providers name, (3) who incurred the expense, (4) detailed description of services incurred, and (5) amount requested. Verification is typically an itemized receipt, prescription bag tags, or an Explanation of Benefits which must be in the English language and US Dollars. Once the Letter of Medical Necessity is attached we can fully verify this card transaction. "

  For Mr. ******************************* the Letter of Medical Necessity for the ***************************** is attached (attachment 2). In section II (Treatment Information) it is imperative that the prescribing physician list a specific medical condition for which these dietary supplements are treating. For example: Iron supplements for the treatment of diagnosed medical condition of anemia. A date of onset must be listed. In this case, since the supplements were purchased on 11/19/2024, the physician must use this date or a prior date in order to verify the card transaction on 11/19/2024. The Letter of Medical Necessity must be attached with the itemized receipt every time Mr. ************************** the dietary supplement. As noted in TASC's response to WRF-**********, the Letter of Medical Necessity is good for one year from the date the doctor signs the form.

  The work order Mr. *************************** in his complaint (WRF-*********0) was submitted on 01/06/2025. TASC's work order processing times are 7-10 business days. As TASC has responded to Mr. ************************ this complaint, work order WRF-********* will be cancelled. If Mr. *********** cannot obtain a Letter of Medical Necessity to verify this claim, he must complete the Benefit Account Repayment Form (attachment 3). He can mail a check to repay the $13.28 which will go back into his Healthcare benefit account or he can complete the form and submit a support request using replacement receipts to cover the $13.28.

  For further questions or concerns on his Healthcare FSA, we recommend he visit *********************************** and for specific questions, please call our ************* Team at ************.

  Please let us know if you need additional information.

  Thank you

   

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So here is the issue.  NONE OF THIS INFORMATION WAS EVER sent to me.  They NEVER reply to any messages, they only close it with ZERO comments.  THIS is why I am filing the complaint.  Also, this IS INDEED a covered expense, listed as a "cold remedy" in the same family as cold and flu products, therefore eligible for FSA reimbursement.  
  
  Regards,
  
  ****** ***********

  

  Business Response

  Date: 01/16/2025

  Hello,

  Mr. ************* card transaction on 11/19/2024 in the amount of $13.28 was still flagged for verification. TASC is again attaching the documentation that Mr. *********** provided. While the receipt from ****** Family Chiropractic does satisfy the *** guidelines, Dietary Supplements are not covered under Healthcare FSA without a Letter of Medical Necessity. TASC invites Mr. *********** to visit the *** website and read Publication 502 at ****************************************************. For Mr. ************* convenience, the 2024 *** Publication 502 Medical and Dental Expenses is attached. Expenses that are NOT eligible start on page 15 and Nutritional Supplements are on page 16.

  Mr. *********** submitted a support request on 01/15/2025 (WRF-**********) requesting that TASC take $13.28 from his MyCASH account and re-pay his Healthcare benefit in order to remove the flag from this transaction. TASC has processed this request and removed the verification flag from the 11/19/2024 card transaction. A 2-way communication was sent through the support request confirming his request was processed. NOTE: Mr. *********** submitted support request WRF-********** on 01/15/2024 which is a duplicate of WRF-********** and it will be closed as a duplicate without 2-way communication.

  As a reminder, Mr. ************* employer requires flagged card transactions to be verified within 60 days. If the transactions are not verified within 60 days, his employer requires TASC to disable the card. Mr. *********** does have one other flagged card transaction from 01/15/2025 in the amount of $60.00.

  In response to "NONE OF THIS INFORMATION WAS EVER sent to me.  They NEVER reply to any messages, they only close it with ZERO comments"

  TASC responds to support requests within 7-10 business days.

  1.) WRF-********** submitted on 01/06/2025 by Mr. *********** stating he already provided verification for $13.28 card transaction.

       TASC Responded through the support request 2-way communication on 01/14/2025 advising vitamins and supplements require a Letter of Medical Necessity and provided his 
       employer's website and where to find the ***** TASC also advised the **** is valid for 1 calendar year. (TASC responded within the 7-10 business days)

  2. WRF-********** submitted on 12/18/2024 by Mr. *********** stating he already provided verification for $13.28 card transaction.

       TASC Responded through the support request 2-way communication on 01/03/2025 advising vitamins and supplements require a Letter of Medical Necessity and provided his 
       employer's website and where to find the ***** TASC also advised the **** is valid for 1 calendar year. (TASC responded within the 7-10 business days. Christmas
       Eve, Christmas Day and New Years were not business days).
  

  3.) WRF-********** submitted on 11/13/2024 by Mr. *********** stating he already provided verification for $13.28 card transaction.

        TASC Responded through the support request 2-way communication on 11/20/2025 advising vitamins and supplements require a Letter of Medical Necessity and provided his
        employer's website and where to find the ***** TASC also advised the **** is valid for 1 calendar year. (TASC responded within the 7-10 business days).

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  What a joke!   Their response:  "As a reminder, Mr. ************* employer requires flagged card transactions to be verified within 60 days. If the transactions are not verified within 60 days, his employer requires TASC to disable the card. Mr. *********** does have one other flagged card transaction from 01/15/2025 in the amount of $60.00"

  That was YESTERDAY!!!  LOL.  nice try, guys.  Oh, and this NEW flagged transaction was a card swipe AT MY *********************** for the $60 copay!!!!!  They literally FLAG everything even from a doctor's office that i regularly go to and this has been approved in the past many times.  So once again, this is proof they are crooks who refuse to approve any transactions.   Their other responses have ZERO notifications on their site.  IT just shows "completed".  Nothing in the alerts, no highlight to show you have a response.. and they replied AFTER this complaint was posted.  Terrible business practice.  I refuse to accept their response until all of my transactions are complete and my card is reactivated.  Don't even bother replying until this is done.

  ****** ***********

  

  Business Response

  Date: 01/19/2025

  Hello,

  TASC has removed the verification flag from the 11/19/2024 card transaction for $13.28 as Mr. *********** has paid his Healthcare FSA plan back using funds from his MyCASH balance. As a card transaction on 01/15/2025 in the amount of $60.00 was flagged for verification, we did mention it in our last response because it was recent and Mr. *********** may not have been aware there was a transaction that was flagged for verification.

  Co-pays are covered under his Healthcare FSA plan. In order to verify the card transaction, Mr. *********** will just need to upload with an Explanation of Benefits from his insurance company or the itemized receipt with the name of his Rheumatologist, the date of service as 01/15/2025, the name of the patient, the amount of $60.00 and a description of service as co-pay.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As TASC said, they forced me to use "MYCASH" to pay for a covered service.  This is not the first time.  The next part of this is their response to the "copay" that was directly debited AT the Doctor's office.  the completely lied and said: 

   

  "Co-pays are covered under his Healthcare FSA plan. In order to verify the card transaction, Mr. *********** will just need to upload with an Explanation of Benefits from his insurance company or the itemized receipt with the name of his Rheumatologist, the date of service as 01/15/2025, the name of the patient, the amount of $60.00 and a description of service as co-pay."   

   

  My other Copays at this doctor's office in the past and other ones, like my primary care and dentist are PAID without needing the ************ The constantly change their rules and approvals.  The WORST possible way to conduct business.  Just downright dirty and unacceptable.  they can put in a thousand replies, I will never accept their response to make them keep a fake rating they achieved.

  ****** ***********

  

  Business Response

  Date: 01/24/2025

  Hello,

  TASC did not force Mr. *********** to use his MyCASH funds to pay back his Healthcare Benefit for an unverified card transaction. TASC advised Mr. *********** that supplements are not eligible without a Letter of Medical Necessity and TASC provided this letter to the participant. TASC also advised Mr.  *********** that he had other options should he not want to provide the Letter of Medical Necessity. Other options included providing replacement receipts totaling $13.28 or re-paying his Healthcare FSA. Mr. *********** chose to re-pay his Healthcare FSA using his MyCASH funds via support request  WRF-100145483. The verification flag has been removed and his card is currently active. Mr. *********** has been using his card with the last transaction paid on 01/21/2025. This issue has been resolved with the re-payment of $13.28 back to his Healthcare FSA benefit account and ******************** will not comment further on this issue.

  Co-pays are eligible under his employer's plan. While his employer allows auto verification for card transactions with approved merchant category codes or an IIAS tag, they also require that card transaction be verified and his employer requires verification within ********************************** the card will be un-linked to the Healthcare FSA until the transaction is verified. While this transaction did provide TASC with an approved merchant category code,
  the card transaction does not provide TASC a description of service, in this case "co-pay".  Mr. *********** can verify this card transaction by either uploading an Explanation for Benefits or proving an itemized statement. The itemized statement must include 5 items:
  1. Name of Provider
  2. Patient Name
  3. Date of Service
  4. Amount of Service
  5. Description of *****************pay or Office Visit for example). NOTE: Payment or Balance Forwarded will not be accepted.

  Should ************** not want to verify the 01/15/2025 card transaction, he can upload replacement receipts totaling $60.00 via support request or he can re-pay his Healthcare FSA. The instructions are given on the attached re-payment form that has been provided to Mr. *********** on a few occasions. TASC will not further comment or explain the verification requirements set by his employer and the *** Guidelines for verification through this complaint. If Mr. *********** wants to discuss this further, he should call our ************* Team at ************ and request to speak with a Supervisor. 

  Mr  *********** should ask his employer for the Summary Plan Description of his Healthcare FSA Benefit if he was not already provided this at the beginning of the plan year.

  Thank you.

   

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  More lies.  I have PROOF right here.  Case Closed, TASC.  See the 2 attachments?  they are from the exact same KIOSK at the same ******************* using the same TASC card, but one was automatically PAID as shown, and the other needs "verification".  They are both for $60, for the same COPAY.  This proves someone is playing games, or your staff is inept and is not consistent with approvals.  It is aggravating for the customer.  Just fess up and we can move on
  
  Regards,
  
  ****** ***********

  

  Business Response

  Date: 01/25/2025

  Hello,

  TASC has addressed the verification flag for card transactions in previous responses. Co-pays are eligible under **************************** ***. As long as his provider transmits the card transaction with an approved merchant category code, the transaction will be approved. Mr. ************* employer requires verification for card transactions as there is no way of knowing if this $60.00 is for an eligible expense, such as co-pays.

  TASC will not continue to go back and forth with Mr. *********** through the Better Business Bureau regarding flagged card transactions. If he chooses to use his card, he should be prepared to submit acceptable documentation to verify the transaction. If Mr. Tortoriello has any further questions regarding flagged card transactions, he will need to call ************* at ************.

  Thank you.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Refusing to accept the answer does not give TASC the right to close the case in their favor.  If and when they can accept that they purposely deny valid claims and that their system which recognized 2 identical card scans at the same doctor's office will end up with a denied one and approved the other for the same amount, same information is clearly on their end and not the consumer, only then will I "accept" their response.  Otherwise, they can feel free to stop replying and close the case.

   
  ****** ***********

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received service at ******* First in ********. I used my TASC flexible spending card. I tried to use it at another appointment and was unable to use it. The card has enough money for my copay and any medication (if needed). I called and was told it had expired and a new one was sent. I didnt receive that and another was issued and I also recejved a letter asking for proof of a charge. I attached proof of the ***** charge twice. The representative said he could not see my information. I saw it in the photo and asked what he couldnt read. He didnt advise. I called yesterday 1/3 because now I have several declined charges and money that I cant access. An oversees employee- **** wanted to place me in a que for a manager. At this point TASC should close my account and send me a check for the balance or reactivate it. Im being penalized for incompetence

  

  Business Response

  Date: 01/07/2025

  Hello,

  Shonkay ********* TASC card ending in 2990 expired on 09/24/2024. This card was used on 10/10/2024 in the amount of $25.00 and was denied as the card was expired. TASC card ending in 2436 was issued on 09/01/2024 to replace card ending in 2990 that was expiring on 09/24/2024 but the participant never received this card. TASC card ending in XXXX is the active card. The participant has used this card and transactions approved until it was disconnected from the participant's Healthcare Benefit Account due to an unsubstantiated card transaction on 09/01/2024 in the amount of $40.85.

  Shonkay *******;s employer requires TASC to disconnect the card from the Healthcare Benefit if a card transaction is not substantiated within 60 days. There is one card transaction on 09/01/2024 in the amount of $40.85 that requires substantiation. Attachment 1 is what was provided to TASC to substantiate the card transaction and it does not meet the *** guidelines. The *** Guidelines requires either an Explanation of Benefits from the insurance company or an itemized statement that includes the following 5 items:

  1. Name of Provider (missing from what the participant provided)

  2. Name of the Patient (missing from what the participant provided)

  3. Date of Service (missing from what the participant provided)

  4. Amount of Service

  5. Description of Service (EX: copay, office visit, labs, MRI) (Not acceptable description of service Payment or Balance Forwarded) (missing from what the participant provided)

  The second attachment was provided by Shonkaye ******* in this complaint. This statement from Patient First is not attached to the card claim in our system. This documentation as it appears is not acceptable to substantiate the card transaction on 09/01/2024 as the date on the statement is 10/23/2024 not 09/01/2024 and the dates off to the left are cut off so the month cannot be seen and the day of the week does not match the 1st (09/01/2024). The participant will have to upload either an Explanation of Benefits for services rendered on 09/01/2024 or an itemized statement from Patient First for a date of service of 09/01/2024 with the 5 items outlined above. If the participant cannot substantiate the 09/01/2024 card transaction in the amount of $40.85 then the 2024 Healthcare Benefit plan will have to be repaid by filling out the attached Benefit Account Repayment Form and either mail in a check for  $40.85 so the funds can be put back into the participant's account or provide replacement receipts totaling $40.85. Until the card transaction is substantiated, the account is repaid or replacement receipts are provided, the card will remain disconnected from the benefit account.

  Please let us know if you need additional information.

  Thank you.