Reviews
Customer Review Ratings
Average of 111 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMary R
Date: 10/11/2024
1 starMary R
Date: 10/11/2024
My employer switched to TASC this year and I found it to be a HORRIBLE experience. The primary reason for this review is that the lack of email communications was terrible. Only ONE reminder was sent about year ending balance and spending requirements and that was on August 16th while I was away on vacation and unfortunately missed the email. As a result I LOST significant money for the first time ever, after having a FSA for years. I realized this only 2 days after the spending deadline of Sept 15th had passed.. The second reason is the foolish TASC wallet. If you set up your bank info, just have it transfer automatically for crying out loud! You should not make anyone jump through any hoops for money to get deposited vs. put on a silly debit card. I needed to make several calls in order for money to be transferred. The only way I could find a customer service phone number was in microscopic print on the back of the debit card - no where on the website that i was able to find. They also need to get rid of the idiotic voice recordings they use in their call tree. The woman's voice on their recordings is the most annoying one I have ever heard. The poorly pronounced Spanish and the Valley girl sounding voice is unprofessional. Email reminders should start earlier in the summer and been repeated. VERY VERY disappointed, cannot recommend.
TASC
Date: 10/14/2024
Apologies for the experience you have had with plan year ending reminder. Your plan included 2 months and 16 days extension to incur eligible services, which should be the same settings you have had in year's past. We send a reminder as a courtesy, it is unfortunate the timing of that email occurred while you were traveling, and could not access your email. Your comments have been recorded and will be considered as future updates are considered to our voice prompts. Apologies if they seemed "unprofessional" to you.Review fromBrian D
Date: 10/11/2024
1 starBrian D
Date: 10/11/2024
This companies' denial of claims is arbitrary and capricious. They do not look at what supporting documentation you attach, they just decline.TASC
Date: 10/21/2024
We apologize for your experience. A Specialist has reached out directly.Review fromRachel N
Date: 08/28/2024
1 starRachel N
Date: 08/28/2024
Terrible customer service. This company is the FSA provider for state of La group benefits. I’m asked to provide receipts on every single transaction, regardless of whether it was a doctors office or pharmacy. Recurring prescription drugs still require a receipt. The problem is the receipt is almost always insufficient and I am forced to request a special receipt from the doctor or pharmacy to meet the needs of TASC’s online verification. My FSA account is suspended because I cannot provide this information according to their timeline. My money is constantly tied up because they do not honor claims they purport to cover. Every day is a new issue and customer service is not helpful. I’m at a loss on what more i can possibly do to make this process remotely easier.TASC
Date: 08/29/2024
****** - Apologies for the experience you've had with claim verification. I have asked a customer advocate to reach out to you and assist with any further claim documentation needed and support your claim submission. Thank you.Review fromDenise T
Date: 08/04/2024
1 starDenise T
Date: 08/04/2024
TASC is the worst. We don’t have a choice but to use them if we want to try to save money on medical and childcare expenses, and these days every penny counts. But one month they will approve a claim for eligible expenses and the next they will deny one for the same very eligible expenses. They make you jump through hoops just to get reimbursed. Right now I’m just trying to get reimbursed for some Children’s Motrin, Children’s Pepto, and band-aids. My son was sick and throwing up, so I restocked the Motrin and got some Pepto and bandaids, with tax everything came to over $53, I provided the receipt but they don’t want to reimburse me.TASC
Date: 08/05/2024
Your plan is set up to allow expenses under $50 to be automatically verified and paid. Claims over $50 are reviewed prior to disbursement. The documentation provided was insufficient to allow the claim. A customer advocate will reach out to you via phone and/or email to explain in further detail.Review fromShawna A
Date: 07/11/2024
1 starShawna A
Date: 07/11/2024
Avoid TASC! They have questionable business practices. I have an account and placed a request for payment for a bill I incurred. A check was sent out, but the company never received it. According to TASC, the check was cashed by *** **** ** ******** ********) without it being endorsed. I have been dealing with this issue for over a month now and still no resolution. Due to TASC not following through my credit has a blemish as the bill has now been sent to collection! I was told today after already waiting a month to wait even longer! Several supervisors and no one sent it to finance. Then I was told, the financing department does not accept calls and will get to it at their leisure if there is a need to follow through. OH NO!!! Wrong answer! My patience has run out! POOR BUISNESS and the Government should know how awful they are handling FSA accounts!TASC
Date: 07/12/2024
Hello - I am sorry to hear of the experience you've had with this provider disbursement check. The check is under review with our bank to determine where it was deposited. I am the Problem Resolution Manager, I have submitted this to my team to have a Specialist reach out to you directly to open a communication channel. They will keep you up to date on the status, and assist you with resolution between the banks, the provider, and yourself. Please look for their communication in the next 2-3 business days.Review fromAndrea S
Date: 07/01/2024
1 starAndrea S
Date: 07/01/2024
My company WAS a previous customer for COBRA administration. In late November, 2023, TASC did an "Upgrade" to their website. Since then the service has been non-existent. Since COBRA is a federally mandated program with firm notification deadlines, I was forced to cancel service in January and contract with someone else. They denied ever receiving the submission for one of my employees, then followed up to tell me that I was late submitting a form for that same employee, when that original form was the only way they would have gotten that employee's name! I have informed them monthly since January that we have cancelled their service, yet continue to receive invoices. I can only speculate that they are using their accounts receivable for collateral with their banks and the amount of bad receivables would jeopardize their financial status, so they keep listing us (and others) as customers. I asked for a refund of the 4 months of unused (prepaid) services and crickets......TASC
Date: 07/02/2024
We were unable to locate your account with the information provided. A Resolution Specialist will be reaching out to your email address to confirm the information and provide assistance.Review fromTamica J
Date: 06/27/2024
5 starsTamica J
Date: 06/27/2024
I was very thankful that I spoke to Kaylee. She was very sweet, knowledge, helpful and a pleasure to work with. She was able to quickly assist with all of my questions and resolved my issue. She is am important part of the team!TASC
Date: 06/28/2024
We are glad that ****** was able to assist you. Thank you for taking the time to send this review.Review fromJason B
Date: 06/12/2024
1 starJason B
Date: 06/12/2024
Company fails to process FSA claims. Don't waste your money if you're employer offers an HSA/FSA plan.TASC
Date: 06/18/2024
We will have a Customer Advocate reach out to in the next 24 to ******************************************************************************** your account. Thank you.Review fromjanet l
Date: 06/06/2024
1 starjanet l
Date: 06/06/2024
As a CPA and former provider of Sec125 plans, TASC is the worst business I have dealt with. They are in violation of contractual obligations, our plan documents, and consistently overpay our terminated employees illegally, then hold out our funds for the TASC error. The errors they create and wrong reports are unending and they bounce you around from rep to rep and work order to work order without resolution. They won't refund us our admin fees for their defaults of service. They won't return the funds they illegally took from our account when they wrongly overpaid terminated employees. The issues and problems have gone on for years.TASC
Date: 06/12/2024
Apologies that your experience has not been up to yours and our expectation. A Resolution Specialist has been assigned to your account to support with resolution for your satisfaction. If you are not receiving service from the Specialist, their Manager's name and contact information is included. Please reach out to them to advise.Review fromKatherine M
Date: 05/09/2024
1 starKatherine M
Date: 05/09/2024
One star is too generous. I submitted a health care bill in September from my kids' pediatrician following a visit that they had. I received an email asking that I submit back up documentation, which I then uploaded. A few months later, they asked for documentation for that bill, so I uploaded documentation again. And again, they asked for documentation for that bill, so I uploaded the documentation. Apparently one of the dates of service on the bill preceded the plan year for the FSA (despite the fact that I did have an FSA during the previous year as well). But at no point did they say what was deficient about the claim, just asked for documentation. They then terminated card access to my FSA with NO NOTICE TO ME. ZERO NOTICE. No email. No call. However, because they disburse reimbursements to the card itself, I didn't even realize the card was deactivated, so continued to swipe at health care providers for MONTHS before I realized they weren't going through to my FSA but actually COMING OUT OF REIMBURSEMENTS TO ME. I now have 38 FSA claims that were paid out of my reimbursements rather than my FSA, totaling nearly $2,000. I've contacted TASC and they refuse to recategorize the transactions, despite them being properly submitted, despite me having no notice they weren't accepted. The only option they've given is for me to track down receipts for all 38 transactions and resubmit each manually. This is INSANE. This is very clearly deceptive and a foreseeable issue. Their lack of willingness to work with a customer to address it is abhorrent when it was caused by their failure to provide ANY notice that they were cancelling the card (or of what was deficient about the initial claim). Resubmitting 38 claims will take many, many hours of my life, easily outweighing the savings from using an FSA. I have filed complaints with BBB, the state attorney general, and strongly advised my HR to never use them again. If this isn't illegal, it certainly should be.TASC
Date: 05/13/2024
Hello ********* - A Specialist will be reviewing your claim history and reaching out to advise and assist with necessary claim corrections. Look for their outreach in 48 hours.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.