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Average of 111 Customer Reviews
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Review fromScott J
Date: 04/29/2024
1 starScott J
Date: 04/29/2024
My daycare provider invoices have not changed but for some reason, TASC has repeatedly declined my March reimbursement request despite giving them what the support person said was missing. Truly feels like I’m being scammed out of my money. Definitely not a job”benefit”. Please, let people have their money and/or hire support personnel who actually care.TASC
Date: 05/07/2024
Hello ****************. Apologies for the experience you had. I show your most recent request was disbursed on May 1st and the funds were then immediately transferred to the account you entered online for disbursements. I trust this resolves the issue for you. Please call customer care with any future questions or concerns, thank you.Review fromBenjamin H
Date: 04/09/2024
1 starBenjamin H
Date: 04/09/2024
I work for the state and since January 2024 TASC is holding my dependent care money i've already submitted paperwork for. Increasing wait times, no response to customer inquiries, Declined when I submitted a new request for reimbursement but they just declined it and dont' respond. I don't know what happened in January but they have been horrible this year and are essentially stealing my money as they earn interest off it while I can't access it despite it being due to me.TASC
Date: 04/15/2024
************** benefits are available for disbursement as they are contributed throughout the year. The entirety of your 2024 dependent care benefit contributions to date have been disbursed to you as of 4/10/2024. If you are able to login to your account online, you will see that your current ************** benefit balance is $0, since the claim you submitted March 22nd has been partially paid with the contributions you've made to date. The remaining claim amount will disburse once your next contribution is made available. Your ************** benefit is working as expected. If you are unable to login, please contact customer care for assistance.Review frommike c
Date: 04/03/2024
1 starmike c
Date: 04/03/2024
one star is being too generous. We submitted a bill for a surgery (on 1-18-24) and it was denied because they said the limit was 2000 and the bill was 2500. So we needed to resubmit and when the next 2000 was made available we tried again. This time we resubmitted and were denied (called to get processed and got lied too) because we needed to up the limit. So we requested a limit raise and they said as soon as the current 2000 is used up it will raise to 10000. We used up the remaining 230 of the 2000 ( called again and was lied to again )and were then told it will be seven to ten days for that request to go through. After the seven to ten days it still was not be taken care of and the bill is now way overdue. Last Thursday March 28 2024 we called and complained (lied to again) and they said we will expedite your increase should be 2 to 3 days. We tried again on Tuesday April 3 2024 to submit the bill and it was denied. So today we called again and now are being told we needed a reference number because they have no records of any of the calls or increase. This is our money not theirs and this is the worst customer service i have ever seen in my life.TASC
Date: 04/04/2024
Apologies for your experience with claim disbursment requests. A resolution ticket has been submitted, a Specialist with our resolution team will be reaching out in 24 to 48 hours to assist with your claims and balance issues. Thank you.Review fromRachel D
Date: 04/02/2024
1 starRachel D
Date: 04/02/2024
Complete scam, they make the tenderloin look like **********, Just stole $1200 from meTASC
Date: 04/03/2024
A Resolution Specialist will be reviewing your plan and claims. They will be reaching out to you in 24 to 48 hours with thier follow up and explanation of next steps.Review fromFatima M
Date: 03/27/2024
1 starFatima M
Date: 03/27/2024
The latest iteration of the TASC portal is plagued with various technical glitches. For the past three decades, my 90-year-old mother has entrusted TASC with managing her account, ensuring that her monthly payments are consistently delivered on time. However, in January, when her monthly payments were transitioned to the new portal and set up for Autopay, systemic errors prevented the timely processing of her payment. Shockingly, neither email notifications nor letters were dispatched to alert us to the issue. Instead, TASC remained silent until the grace period expired, abruptly canceling her benefits and inundating her mailbox with over 40 notifications of the cancellation. Despite reaching out to the customer support line and supervisors, we were met with no resolution. Multiple appeals submitted to the Appeal Board have gone unanswered. It's distressing to contemplate the anxiety experienced by a 90-year-old member whose health benefits are jeopardized due to issues beyond her control, but rather caused by TASC's shortcomings.TASC
Date: 03/29/2024
We certainly apologize for the experience you and your mother have had with TASC. A specialist will be reaching out to the email and phone number on file to assist with resolving the issue for your mother. Look for thier outreach in the next 24 to 48 hours.Review fromMatthew F.
Date: 03/26/2024
1 starMatthew F.
Date: 03/26/2024
The absolute most frustrating and unresponsive company we have ever used for any product or service. Our employees have complained about complications with their FSA services, specifically the lack of ease in processing receipts. Administratively we have been restricted to using their complicated support ticketing system which is limited in the amount of information we can provide; and cases are closed by TASC without any resolution of feedback to us.I do not want to go as far as to claim this is a scam, but the level of service, complications, lack of customer service, and recent withdraws of fees from our bank account after cancelling their services has forced us to open a fraud investigation through our bank.Be very careful if you use TASC for anything!TASC
Date: 03/29/2024
I apologize for your experience with FSA services. A Specialist will be reaching out to explain the amount withdrawn. Please look for their email to schedule a call within 24 to 48 hours.Review fromTony W
Date: 03/24/2024
1 starTony W
Date: 03/24/2024
reimbursement claim of otc fsa eligible item got asked for info that's already clearly shown on the receipt. even though i circled the info on the receipt. for couple of times, even filed support requests, still declined. clearly they don't care the true neither what you provide, they just want your money and refuses admit their shame mistake.TASC
Date: 03/29/2024
Apologies if communication was not clear. Over the counter items require a letter of medical necessity. Amazon and other retailers may label these products as "FSA eligible", however the *** guidelines state that for over the counter items such as the item purchase in question, require a letter of medical necessity from your doctor.Tony W
Date: 04/04/2024
The response is a joke! The excuse of declining was not letter of necessity, but date of purchase, patient name, amount etc. were claimed by tasc "not provided" though all such info were listed and circled highlighted on the receipt!Review fromJoseph L
Date: 02/27/2024
1 starJoseph L
Date: 02/27/2024
My company switched to TASC last year for our FSA accounts, and I have had nothing but trouble. When transactions require verification, if they need more verification, they do not tell you what is wrong. They just keep saying that it requires verification. When you open a ticket, you get little or no response. Often times tickets are closed with no contact from the company after a week. I have 2 FSA claims that are currently "pending verification" that won't go away. One was a mischarge by the doctor. The doctor refunded the transaction to the card. The amounts match, so its not an issue where the transactions are different and causing confusion. Since it was an error, I don't have any verification information to provide. I tried printing the transaction history from their website and highlighting the charge and the reversal with a letter explaining what happened, but they keep kicking it back. I opened a ticket about it online, which got closed out after a week without comment. I called support and they assured me it would be handled and opened another ticket, which also was closed after a week without comment. The transaction still shows as "pending verification". The second one I have a dispute with the doctor. They overcharged us for a copay. I cannot get any further info from the doctor. I have uploaded all I can provide to TASC, but they still will not accept it and won't say what's wrong. I assume its because the amount doesn't match, but again I can't get a hold of anyone that actually can help as all they do is close tickets without doing anything. Last, I have totaled up all my current debits and I am showing about a $100 discrepancy in my remaining balance. I have opened a ticket on that one but based on past experience I am doubtful of the outcome. In short, FSAs are good, except when they are run by TASC. If your employer chooses TASC, you're better off without the FSA.TASC
Date: 03/01/2024
We apologize for the experience you've had with verification of card transactions. I have asked a Customer Advocate to reach to you directly to assist.Review fromChris S
Date: 02/10/2024
1 starChris S
Date: 02/10/2024
TASC is a total scam and should be labeled as a criminal organization. Terrifying to think that this organization handles COBRA healthcare continuation and I have no doubt that their inability to perform basic services has lead to some incredibly damaging situations fo those seeking healthcare coverage. I paid my premiums to TASC and it took them over 2 months to reinstate health coverage for me and my wife. After weeks of calling and speaking to a "supervisor" to amend coverage (my wife no longer needed coverage), TASC simply terminated my coverage without reason or notice. When I called to ask why they had done so the representative stated that it was an "electronic error" and she would work to reinstate my coverage sometime over the next 4 weeks. They promptly charged me for another months worth of coverage despite the fact that it would take ~4 weeks to reinstate my health plan. I'v since called my bank and reported these charges as fraudulent.TASC
Date: 02/12/2024
Apologies for the negative experience you have had thus far. The enrollment documentation explains that coverage reinstatement may take 3-4 weeks with the carrier. A customer Advocate will be reaching out for further support in the next 24 hours.Review fromLinda M
Date: 02/02/2024
1 starTASC administers my retirement insurance payments. They have lost my paperwork, incorrectly billed and asked me to correct it, they do not provide any assistance on the phone and take outside intervention to resolve their errors. All interactions have been with employees who don’t give a care and quickly dismiss your issues. The most incompetent service ever.
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