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Business Profile

Home Warranty Plans

Universal Home Protection LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Reviews

Customer Review Ratings

4.94/5 stars

Average of 216 Customer Reviews

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Review Details

  • Review fromSandra S

    Date: 05/03/2023

    5 stars

    Sandra S

    Date: 05/03/2023

    Wonderful group of employees we have been privileged working with on home replacements in our new house. Extremely helpful and so kind. Manu questions asked and always so pleasant. Would highly recommend them to others. Thank so so much for all your help. * ******* 

    Universal Home Protection LLC

    Date: 05/04/2023

    Thank you for taking the time to post a review of the services you have received through UHP. We greatly appreciate you taking the time to do this and are glad to hear you are pleased with your experiences in working with us.
  • Review fromKevin S

    Date: 05/03/2023

    5 stars

    Kevin S

    Date: 05/03/2023

    We have been using UHP for going on 6 years now, and we have had nothing but positive things to say about them! Always helpful & pleasant to speak with! They have never given us any grief, and are quick to get us help for any issues we may have. We couldn't be happier that we had UHP, as in these 6 years, we have had the furnace go bad, hot water heater, water softener issues, and just recently we had our 5 year old fridge stop cooling the day we left the Country. UHP worked with my parents who were watching the home, & by the time we arrived back, the repair was waiting for us to get done immediately. This was the first home we decided to purchase a yearly home warranty every year, and we will continue to keep doing so from here on out! Thank you UHP!!!

    Universal Home Protection LLC

    Date: 05/03/2023

    Thank you for taking the time to provide feedback regarding the services you have received through UHP. It's very important to us to receive feedback from our warranty plan holders to ensure the services we provide, as well as those from our service contractors, are of the highest quality. Thank you also for being a loyal UHP customer. We appreciate you!
  • Review fromDace Z

    Date: 04/24/2023

    5 stars

    Dace Z

    Date: 04/24/2023

    The request for service was completed within 24 hours. The service provider was courteous and solved the issue with the furnace.

    Universal Home Protection LLC

    Date: 05/02/2023

    Thank you for taking the time to post a review regarding the services you received through UHP and our service contractors. We appreciate you doing so. We value the feedback we receive from homeowner's to ensure the quality of service received is of the highest level.
  • Review fromDana N

    Date: 04/19/2023

    5 stars

    Dana N

    Date: 04/19/2023

    As a homeowner, I highly recommend UHP. Ive had them for 5 years **** ******** my contract annually. As a Realtor, I also highly recommend them. They use professional contractors, dont hassle you on the repairs or replacements needed & you can file a claim online - its super easy! They are very professional & quick to respond. Same with the contractors they hire. Ive heard from other clients & have personally used other warranty **************** of them come close to the top tier service UHP Home Warranty offers.

    Universal Home Protection LLC

    Date: 05/02/2023

    Thank you for taking the time to post review of the services received by UHP and our service contractors. We are happy you are pleased with your past experiences and greatly appreciate the business you send our way! It's extremely important to us to receive feedback to ensure the level of customer service we provide continues to meet our expectations. Thanks again!
  • Review fromBarbara C

    Date: 04/13/2023

    5 stars

    Barbara C

    Date: 04/13/2023

    Great customer service they were quick to take care of our home issue with companies that were efficient, thorough and friendly.

    Universal Home Protection LLC

    Date: 04/14/2023

    Thank you for taking the time to provide a review of your experience with UHP. It's very important to us to hear back from our warranty holders to ensure that both we and our service contractors are providing the highest quality service at all times. We greatly appreciate your feedback.
  • Review fromStanley B

    Date: 03/24/2023

    5 stars

    Stanley B

    Date: 03/24/2023

    Always dependable, never been disappointed with UHP. Four yrs now.

    Universal Home Protection LLC

    Date: 03/27/2023

    Thank you for providing a review of the service you received through UHP. We greatly appreciate you taking the time to do so. Please feel free to contact us any time with any questions you may have regarding our services.
  • Review fromLeeAnn H

    Date: 03/24/2023

    5 stars

    LeeAnn H

    Date: 03/24/2023

    Very quick and helpful. Made sure everything was taken care of.

    Universal Home Protection LLC

    Date: 03/27/2023

    Thank you for taking the time to provide a review of your experience with UHP. It's very important to us to hear back from our warranty holders to ensure that both we and our service contractors are providing the highest quality service at all times. We greatly appreciate your feedback.
  • Review fromDeb C

    Date: 03/15/2023

    5 stars

    Deb C

    Date: 03/15/2023

    Squeaky dryer fixed by a professional in less than an hour. Thank you Universal for contracting a great service person.

    Universal Home Protection LLC

    Date: 03/21/2023

    Thank you for taking the time to submit a review regarding the services you received through UHP and our service contractor. We are very happy to hear you had a great experience with the contractor we provided.
  • Review fromAleyna W

    Date: 03/15/2023

    5 stars

    Aleyna W

    Date: 03/15/2023

    Good customer service and always very quick to get our home issues solved with exceptional companies.

    Universal Home Protection LLC

    Date: 03/21/2023

    Thank you for providing a review of the service you received through UHP. We greatly appreciate you taking the time to do so. We are also pleased you are happy with the service contractors in our network and the service they provided. Please feel free to contact us any time with any questions you may have regarding our services.
  • Review fromDiane N

    Date: 03/06/2023

    5 stars

    Diane N

    Date: 03/06/2023

    I've had 2 occasions to use the benefits of my protection plan since I purchased my home in 2022. I've used phone conversations as well as email regarding the claims and in both cases I received very prompt responses and needed services were very promptly, efficiently, and very satisfactorily handled.

    Universal Home Protection LLC

    Date: 03/07/2023

    Thank you for your feedback regarding the services you have received through UHP. We appreciate you taking the time to do that. It's very important to us to receive feedback from our warranty plan holders to ensure that the services we provide as well as those from our service contractors are of the highest quality.

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