Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TDS

  525 Junction Rd Madison, WI 53717-2152

• 

  TDS

  1134 Gibbons Hwy The Summit Wilton, NH 03086

• 

  TDS

  20 Bean Rd Warner, NH 03278

• 

  Communication Corporation of Michigan

  PO Box 246 Augusta, MI 49012-0246

• 

  TDS

  512 120th Ave Holland, MI 49424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved into a new apartment complex that has TDS Fiber as an Internet service provider. I scheduled my setup appointment two weeks in advance as requested by the complex. The day of my move in, the technician never showed up even though I called and I was told they were on the way. After speaking to a supervisor, I was told the appointment was never scheduled and I was told to have to wait until today 6/2, this was already unacceptable as ********, I called and confirmed the appointment, I was told a technician would be coming today and I was scheduled, nobody showed up again. I called again and spoke to the same supervisor and they told me I wasnt scheduled again and I would have to wait two more days as the dispatcher is telling the supervisor he was too short staffed to assist.This is absolutely unacceptable. I will have been moved in for five days at that point with no Internet and no guarantees that anything will be done. Two call center agents have incorrectly done their jobs and lied to me twice. Someone needs to come out even if after hours and correct this.

  Business Response

  Date: 06/10/2025

  ******************* has been installed and is active. We do apologize for any inconvenience and delay.  Thank you

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDS has neglected to bury more than ******************** our side and back yard, causing a hazard since the fall of 2024. I have called the company numerous times and they have made false promises to bury the cable that belongs to our neighbors Internet. I used to-have service with them, but have canceled it due to this reason. I simply want the cable buried as soon as possible so it is no longer a hazard to anybody in our backyard. We have tripped over it numerous times.

  Business Response

  Date: 06/19/2025

  TDS is
  aware of the drop needing to be buried. Per our contractors, we have a delay
  due to the needed municipality permit. We do apologize for any inconvenience
  and want to assure Ms. Krueger that we are working to have this completed
  quickly. Thank you

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each month for the past six months my telephone and internet service goes out for days at a time. Each time I contact TDS, they say its a problem with the fiber optic cable. The entire town will be without landline phone service and internet for days. As of now, service has been interrupted for 24 hours. Last month there was no service for 4 days. They need to upgrade their equipment and hire more technicians. I work from home and pay for three modems and a landline phone. I shouldnt have to pay for days that I am without service, and loss of income from my business occurs when I am without a phone and internet.

  Business Response

  Date: 06/10/2025

  Over the past six months there have been five outages in **********. Most of these were related to network facility damage from either storms or excavation accidents.On 5/28/25 there was an area outage due to cable damage from storms. The outage lasted approximately 25 hours. There was an outage on 4/30/25 that was caused by an excavation accident in multiple areas. Due to the extent of the damage,the outage lasted approximately 44 hours. There were three outages in February.The first on 2/6/25 lasted approximately 26 hours. This was due to storm damage to equipment. The second was on 2/13/25 that lasted approximately 31 hours due to tornado damage to poles in the area. The third was a cable cut on 2/26/25 and the outage lasted approximately 8 hours. This was due to an excavation accident. On 12/28/24 there was an outage that lasted approximately 2 hours due to commercial power outage from storms. Mr. ****** complained to ****** about the outages and they provided a $50.00 courtesy credit, which applied to the customers May statement. We apologize for the inconvenience. 

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the spring of 2022 a sales person for TDS came to our house multiple times. He was approaching many of the houses in the area with the goal to have us sign up for TDS services. We are in a rural area not many options for internet or tv services. The rates quoted were significantly better than what we were paying. After multiple contacts from the sales person, I agreed to sign up. I was told we would need to pay $20 at sign up but would receive a full refund of those funds. I believe I signed up somewhere around May of 2022. I never received the $20 back and when I called to ask the status of services I kept getting future dates (next spring, the fall, next year). I held off securing alternative services because again, our options are limited and there plan was really attractive. On April 1st, I again reached out to find out when we would have services in our area and was told June of 2026. I secured alternate services. When I was talking to the women I asked if TDS received federal funds for signing us up and she said yes. I knew there were funds available after COVID for companies to bring internet to problem areas. I dont feel it is right that they used us to get the funds but yet we still do not have services in our area (3 years later).

  Business Response

  Date: 06/09/2025

   A refund was requested for the pre-registration fee of $25.00 that Ms. ********* submitted for interest in TDS Service when launched. Our projected launch date is Spring 2026; we would welcome Ms. ********* to check back closer to that date to see if she may still be interested in TDS ************** TDSs offer was to refund the pre-registration fees when new service was ordered. We do apologize to Ms. ********** she was given incorrect information when she contacted TDS in April about TDS receiving federal, covid funds for her area, that is not correct, we have provided coaching to the individual that she spoke with.  Ms. ********* will receive a refund by mail.  Again, we do apologize for the inconvenience. Thank you

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trash and other competition is moving in! I called 3 times to have my service cut off with no contract before the next billing cycle and I still got a bill that was higher actually than my normal amount like WTF? I drove 35 miles one way to the head quarters in ********** on *********** and the receptionist could not even help direct me to a agent in billing she said they don't do walk in appointments so whats the fancy building for? The receptionist was not very knowledgeable about anything TDS she just sits there and smiles with no information that is relevant to your needs.I finally get someone and they tell me the itemized bill includes a 13 dollar late fee plus the FULL AMOUNT OF THE FINAL BILL because I was ONE day from billing (23 th of the month) instead of 22nd of the month). The agents passed me back and forth and I got nothing no one could help me and they did not even try they just passed me to another unknowledgeable person...run from TDS...I have a bill with no break down of anything just $85.30 for one day of service they messed up the cut off date!

  Business Response

  Date: 06/04/2025

  Our services are provided and billed as a monthly subscription. Customers who cancel midway in the subscription month are responsible for the full subscription month. It is the customers choice to cancel before the end of the subscription month and not use the full month that we offered. This policy is alignment with the communications industry. Our Terms of Service state "5.5 Subject to any restrictions under applicable law, you shall be responsible for the full monthly charges (without pro-ration) for those Services you subscribe to on a monthly basis, even if you terminate such monthly Services before the end of the respective subscription month. Notwithstanding the foregoing, pro-ration of monthly charges shall be permitted with regard to: (a) any active military persons who need to disconnect because of a deployment; and (b) TV and data equipment leased from TDS." Additionally, our statements provide this information: "Monthly Charges lists account activity for the billing period including products/services received and associated fees. Dates indicate the time period to which charges apply. Most service is subscription-based,which means refunds or credits do not apply if you cancel before the end of your billing period." As a one-time courtesy, we have provided an adjustment of $12.36 for the late fee, the balance due is $72.94. We apologize for any inconvenience. Thank you

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDS came to dig a line for their fiber through our backyard. We were assured that there would be no damage, and if there was it would be immediately fixed. They dug before irrigation was turned on so it took a little over a week for us to figure out that when they dug the line they cut one of our sprinkler lines. We immediately contacted TDS- On a Friday. They assured us a contractor would be in touch the next week. No contact was made. I reached out on my neighborhood ******** page and someone shared a contractor's number she had been given. My husband reached out- He stated he wasn't the contractor who performed work on our street but would get in contact with who was. No more contact. We dug up the line to find about 2 feet of our sprinkler pipe missing (meaning they knew they cut it. Removed the broken piece, and then covered it up without mentioning anything). I then contacted TDS again. Was given a ticket number and another number to call to get in touch with contractors. When I called this number they claimed to have no idea what I was talking about. At this point it has been over a month. Our yard is dead and overgrown with weeds. We have given up on getting it repaired and done it ourselves, but would like some type of compensation/resolution for the gross negligence of the workers and the damage done to our yard that at this point is irreversible.

  Business Response

  Date: 06/09/2025

  TDS and our vender/ inspector both reached out
  to this homeowner several times to address the issues with the property, the
  homeowner stated they would provide pictures, we still have not received any
  response. Ms. Swanson does have our email and our contact number for our triage team
  awaiting additional information. We do apologize for any inconvenience. Thank
  you

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23378084, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I was contacted by TDS once (actually my husband was who was not the one who filed the complaint). I responded to that email on May 27 (as attached) and did not receive a response.
  My husband was contacted by the contractor but we refused a phone conversation due to the lack of proof and what we had been put through.
  We had not responded with pictures due to being out of town, work schedules, and other obligations. I would hope that a company that took almost 2 months and a BBB complaint to get any response from would understand that we are working in our timelines and it is not a drop everything and do what they need us to do right then.
  As of today I have sent a text to the contractor (attached) and responded to TDS’ original email and am awaiting a response.

  
  
  
  Regards,
  
  
  
  Danielle Swanson

  Business Response

  Date: 06/19/2025

  We did send a crew out to repair/replace missing
  sprinkler line. Ms. Swanson was contacted about final repairs. We do apologize
  for any inconvenience. Thank you

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/20/25, I arrived home to find an orange cone and a hole inside the ** corner of my fence. I contacted TDS around 8:30 am on 5/21/25 to ask why it was necessary and was told there was an easement and they were allowed to dig there. When I arrived home from work at 3 pm, there was a second LARGER hole in the ** corner and a large pile of dirt on top of my garden plants. I immediately called TDS again and filed a complaint- ticket #********. I do not know if my sprinkler system is affected, but I will expect reimbursement from TDS for any repairs and replacement of the plants they killed.

  Business Response

  Date: 06/03/2025

  Our Triage specialist reached out to Ms. ****** by phone. They discussed the issues, a ticket was opened for the damage, our contractors have already been onsite.  Ms. ****** was provided an email address and contact number to provide receipts for plants that may have been damaged and to follow up if needed.  We apologize for any inconvenience. Thank you

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  for over a year now i pay for 1GB of internet service and i only get less than 300MBPS I have continued to call in and complain about the issue, but they never fix the problem at times the internet is so poor it will go out and i lose internet service until the next day

  Business Response

  Date: 06/03/2025

  Our technician ran a speed test and had a
  successful result that indicated that Mr. Keith was receiving speeds within the
  expected range.  Unfortunately, Mr. Keith
  was still dissatisfied and refused further assistance after indicating that he
  would be switching to a new provider.

  Customer Answer

  Date: 06/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23350414, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards, this was my last screenshot of the speed test that clearly shows TDS lied about the so called test that thier Tech ran and i am no longer a customer of TDS since they have for 2 years now refused to fix the internet issue as 6-6-2025 i had Clearnetworx install the new Fiber Optics at my house as have 100's of my neighbors and members of my community 
  
  
  
  Lloyd Keith

  Business Response

  Date: 06/19/2025

  I am sorry Mr. Keith is
  dissatisfied. There was no dishonesty about the speed test. Our technician took
  a picture of his speed test from his last visit on 5/21/25 (attached), which
  shows 935.23MB down, 21.19MB up. There are many factors that can influence a
  speed test result which could include poor wireless signal, number of connected
  devices drawing on bandwidth at that instance, device capability, background
  applications running/software update issues, virus, etc. When speed test
  results are not within the expected range we would recommend a wired connection
  with all other devices disconnected to eliminate some of these factors. 

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****, I am Still being billed for an Old account ************ that was closed on March 31, 2025. The *********** address was: *************************************. I moved out of that leased house on March 31, 2025. See attachments for actual Lease and termination emails.I physically went into my local ****************** TDS office about 3 weeks before moving to request a disconnect on March 31, 2025, the Final day of my lease. There were 2 people behind the desk, one of them transposed the date numbers and entered the Wrong disconnect date of March 13, Instead of the correct date, March 31. On March 13, my service WAS disconnected incorrectly. It took all day to restore service, but it was corrected and service restored.I paid my FINAL bill of $54.03 and spoke with a TDS supervisor on the phone that day. (See my attached Discover Credit Card statement with 12 charges from TDS, each for $54.03, exactly and precisely coinciding with my lease of 12 months.) He assured me that everything was taken care of and my account would be closed after they received the Two cable/internet boxes I had been renting.I turned the two internet boxes into the local TDS office in ********, ** on March 31, 2025. See my attached receipt with the Serial numbers. They didn't want to give me a receipt, but I asked how else I could prove that I returned the boxes? They reluctantly printed a receipt, but there's no account number, no date, no customer service *** name, Only the serial numbers of the returned boxes. The ******************** modems/routers were Eero brand, with serial numbers: 2t98 and 2e3v. Knowing that I gave 3 weeks advanced notice to disconnect my account, knowing I paid all 12 bills of $54.03, knowing that I returned Both modems/routers to my local TDS office, then receiving yet ANOTHER bill for $242.53 is just unbelievable. I'm out actively searching for properties across the country right now. I don't have service with TDS since March 31, 2025.

  Business Response

  Date: 06/03/2025

  Our senior reviewed Mr. ***** account and disconnected all service and removed billing. We did try and reach out to Mr. ***** but could not leave a voicemail,we did send an email to the email on file. Mr. **** will not owe TDS for any service, he can disregard his billing. We apologize for the inconvenience.  Thank you

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****
  

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/15/2025. I'm trying to cancel my internet service with TDS. They put me on hold twice for over an hour each time. They don't offer any other way to cancel. I just want my account closed. Terrible service, the thanks I get for being a customer for 4 years!

  Business Response

  Date: 05/15/2025

  Mr. ********** was able to speak to our adviser today, 5/15/25 and placed the disconnect order for his service. Mr. ********** also visited our local office and returned his TDS equipment today, 5/15/25. We do apologize for any inconvenience. Thank you
  

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** **********