Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TDS

  525 Junction Rd Madison, WI 53717-2152

• 

  TDS

  1134 Gibbons Hwy The Summit Wilton, NH 03086

• 

  TDS

  20 Bean Rd Warner, NH 03278

• 

  Communication Corporation of Michigan

  PO Box 246 Augusta, MI 49012-0246

• 

  TDS

  512 120th Ave Holland, MI 49424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDS refuses to supply a proper way for customers to pay for their account.1. After the new account number debacle that they created. I still cannot login to my account via a computer. However, I can finally login using my phone, so that I can at least access the information.2. Their customer service team is from some foreign country and they are 100% useless.3. I cannot setup autopay because their own system doesn't recognize that I have an account.4. I need someone who can get the account fixed and set up the auto payment. It's that simple. Call me.

  Business Response

  Date: 05/27/2025

  Our records indicate that Mr. ****** was successful at establishing an online billing account using ******************** epay. He was able to log in and create his account and set up autopay and paperless billing. We apologize for any inconvenience. Thank you

  Customer Answer

  Date: 05/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this review as a former employee of TDS Telecom. I left the company due to the need to become a full-time caregiver for my husband following a major medical event. At the time of my separation, I inquired about a slight overuse of vacation hours and whether there would be any financial obligation on my part. I received no response from TDS at that time.Months later, I was surprised to receive a call from a collection agency attempting to collect approximately $116. This was the first I had heard of any outstanding balance. I never received a bill, letter, or any form of communication from TDS regarding this matter prior to the collections call. When I contacted TDS to clarify, they claimed to have sent noticesbut apparently to a physical address where I do not receive mail, instead of the correct mailing address they had on file. I find this inconsistent, as I was able to receive paystubs, benefits information, and tax documents through my correct mailing address with no issue.TDS stated that even though I am willing to pay the balance now, they cannot pull the account out of collections. As someone who left the company during a personal hardship, I feel that more consideration could have been givenespecially as the company is known to make payment arrangements with customers and even remove accounts from collections when necessary. I also find it disappointing that no alternate methods of communication (email or phone, which they also had on file) were attempted before sending this to collections.This experience has been deeply frustrating and feels unnecessarily punitive. It has affected my credit over a relatively minor balance that I was never properly informed of. I hope TDS will reconsider its approach to former employeesespecially those who leave under difficult circumstances.

  Business Response

  Date: 05/14/2025

  TDS HR resolved this concern.

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/2025 I cancelled my internet service with TDS due to poor customer service and high rates. I returned my equipment to the local TDS office and was told even though I don't have any of their equipment and can't access any of their services I still have to pay their rates from 4/28/2025-5/17/2025.I don't believe this is good business and I never signed anything that I agreed to this charge. I want TDS to waive/cancel their charges from 4/28/2025 thru 5/17/2025. Thank you ***** *******

  Business Response

  Date: 05/05/2025

  Our services are provided and billed as a monthly subscription. Customers who cancel midway in the subscription month are responsible for the full subscription month. It is the customers choice to cancel before the end of the subscription month and not use the full month that we offered. This policy is alignment with the communications industry. Our Terms of Service state "5.5 Subject to any restrictions under applicable law, you shall be responsible for the full monthly charges (without pro-ration) for those Services you subscribe to on a monthly basis, even if you terminate such monthly Services before the end of the respective subscription month. Notwithstanding the foregoing, pro-ration of monthly charges shall be permitted with regard to: (a) any active military persons who need to disconnect because of a deployment; and (b) TV and data equipment leased from TDS." Additionally, our statements provide this information: "Monthly Charges lists account activity for the billing period including products/services received and associated fees. Dates indicate the time period to which charges apply. Most service is subscription-based, which means refunds or credits do not apply if you cancel before the end of your billing period." We apologize for any inconvenience.
  

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They doubled charged us we owed ****** and they took ****** out of my account. When I call they said they would reverse it because there was a glitch on there end. So payment made 4/2/25. They said would receive money in 3 to 5 days . Now it is 4/24/25 and I called numerous times and always told something different like it was credit to account or we sending a check or it was reversed. And thru all of this they shut off internet twice and charged me again and still missing 200 dollars that they don't know where it is . It shows on bank account they took it but we have not gotten it back nor was it credited to are account. Now they say we owe them ****** dollars but still don't know where my 200 is. Talked to a supervisor and a manager still no one knows where my money is . Tds should not be allowed to do this .

  Business Response

  Date: 05/01/2025

  We have reviewed Mr. ******** account, and the refund was originally entered incorrectly resulting in a delay. Our senior advisor reentered all of the correct information on 4/25/25 and Mr. ******* should have his refund within 7 10 business days, we did reach out and left a voicemail. We are very sorry for the inconvenience. Thank you

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is in reference to TDS account. In Early January, I cancelled my TDS service. I cancelled because the service was degrading and I was paying more for less internet speed.STARLINK became available in my area with better speeds for about the same as what I was paying with TDS. I turned in all my equipment to the local TDS store in *************. The representative said that all my equipment was outdated. I paid my remaining balance and was told that I was good.A couple weeks later I received an invoice saying I owed $162 or something like that. I called TDS and they said I was charged because the warehouse that they shipped my equipment too deemed the equipment was damaged, despite it being turned into the local TDS building in serviceable condition. It was turned in and accepted in satisfactory condition.I called TDS to dispute and they said they would look into it and call me back. I never received a call back.I called TDS back to dispute again when I received another statement from them saying that I owed them the money. I explained they were supposed to look into it and I was supposed to get a call back, but never did. The ** representative said they were upgrading my ticket and I would receive an update.I still have not received an update and just got a notification that my account was sent to collections with The ****************************.

  Business Response

  Date: 05/01/2025

  Our representatives in our local office do not determine if the equipment is damaged or not, our warehouse determines that. After further review, TDS has adjusted off the balance of the equipment charged. We do apologize for any misunderstanding.  Thank you

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a $450 charge from TDS for equipment I never had in my possession. When I moved into a rental home, TDS told me the equipment was already there, but it was not. I picked up a modem and router from a TDS store and used that equipment for my service. A year later, I moved to a new house and brought the same equipment with me, as instructed by TDS.Despite this, I was charged $450 for "unreturned equipment" that I never received or used. I have spoken to three supervisors and one higher-level representative over the past two months. They confirmed multiple emails were sent to the equipment warehouse to investigate the issue, but no one has responded. I was told I would receive a follow-up within 48 hoursthat was over a week ago, and Ive heard nothing.TDS also shut off my internet service despite the fact that I have continued to pay my actual service bill, minus the disputed charges. After arguing my case, the higher-up representative reconnected my service, but I was still charged a $25 reconnection fee and a $6 late fee.I have sent a formal letter to TDS corporate demanding removal of the $450 charge, the $25 reconnection fee, and the late fee. I am requesting BBB assistance in resolving this matter, as TDS has failed to follow through on multiple promises and continues to charge me for equipment I never had.

  Business Response

  Date: 05/01/2025

  Our senior advisor attempted to contact Ms. ****** and left a voicemail for her. We have adjusted off the charges in the amount of $481.00, that is $450.00 for the equipment,$6.00 for the late fee and $25.00 for the reconnect fee. Ms. ****** will see this reflected on her next bill cycle. We are very sorry for the inconvenience and misunderstanding. Thank you

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDS Telecom is a huge internet company, not specific to one state. My complaint is that their website lists false advertising AND bait and switch. If you ****** TDS Internet, you can select the option that shows ***********************************. If you click on that, there is an option to select which speeds. If you click on the 1gb option (and enter your address to verify the services are in your area). My address is listed as a location that qualifies for lifetime pricing on internet and one month free. I did everything I needed to do (autopay, paperless billing, etc.). The first option lists $49.99 for speeds up to 1gig. This is false advertising. There is no possible way for anyone to get internet speeds for 1 gig (it's up to 1 gig and they can't guarantee speeds, I get that, but it's close to 1 gig. The next lowest package is for $29.95 for the 600mbps package. Again this is false advertising. There is no way for anyone to actually get that price according to ***** at TDS which I spoke with on the phone on 4/17/25.If you click on view offers for 1 gig, 1 month free, all for $49.99/month, you will see this is a bait and switch. They trick you into thinking you can get this price but once you click into it, it's actually $69.99/month. After signing up for paperless billing and autopay to get the discount, before taxes it's still $64.98 a month. That is false advertising and bait and switch. You can't advertise a price at 1 gig at $49.99 only to see the cheapest price you can get is $64.98.I see billboards and advertising all over the place for $49.99 for 1 gig. There is a lower tier at 600mbps for $29.95 which is also false advertising I confirmed everything I'm saying with several TDS **** I spoke with over the phone. All have said it's not possible to get 1gig for $49.99 and that the advertising is incorrect. That is a BIG PROBLEM. False advertising and bait and switch. Completely unethical. Below is the link.*************************************************************************

  Business Response

  Date: 04/18/2025

  TDS does offer internet speeds up to 1Gig. Since our service is address specific, our website does offer speeds up to 1Gig, not all of our areas will qualify for 1Gig speed or the customer may not need that speed and our website clearly states Internet for as Low as $*****.  Our website does not state 1Gig for *****.  When you click on View Offers on our website,our pricing depends on what type of service/speed a customer wishes to inquire about and lists pricing for different speeds and products. Yes, our website does state speeds UP to a certain speed, since there are many factors, such as using wireless, several devices at one time, which may affect the speed, we do not guarantee constant speeds, it could vary. The advertisement states speeds up to and the customer is to customize a package which does give pricing on which package is chosen.  Our pricing,before customization, is also listed as Base Packages starting at. Mr. ******* does subscribe to our Price for ********* product, he does get the additional discount if he signs up for autopay and paperless billing plus he also qualified for one month free of data service.  We apologize for any misunderstanding. Thank you

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached a screenshot of TDS's website that clearly shows the 600mbps speed for $29.95/month and above that is the 1 gig pricing for $49.99/month. My issue is that after speaking with several TDS employees, it is not possible to ever get anyone on a 1 gig speed for $49.99. Therefore it is VERY clearly false advertising. I get speeds up to but there is very clearly a 600mbps price and a 1 gig price.
  
  Regards,
  
  **** *******

  Business Response

  Date: 04/28/2025

  Our Marketing team will look into Mr. ******** concerns.  Again, as Mr. ******* provided a screenshot, TDS does have different packages, bundles, speeds available and the orange View Offer button does break down what individual pricing is for each product,speed, package that a customer would choose. We apologize for the misunderstanding. Thank you

  Customer Answer

  Date: 04/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope TDS will adopt the Junk Fee Prevention Act and be honest with their customers up front. I hope ******************** concedes that this is false advertising and very misleading. I trust they will fix this on their website and all marketing campaigns moving forward. If TDS cares about their customers, I know they will make these changes ASAP.
  
  Regards,
  
  ****
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25th, I canceled all my services with TDS for cable and Internet. I immediately then drove to their location in ***********, ** and returned all my equipment. A receipt was provided to me showing this. I was told I would be credited because my monthly billing started on the 28th of the month. I then received a new bill and was not credited for services. I called TDS again and was assured it would be fixed. I then got a collection calls and told them I don't have their services and I won't be paying the bill. I was promised that it would be resolved and I had no balance with **********, I received a disconnection notification. How do they disconnect services I don't have. I have tried resolving it with TDS, but they don't ever fix it.

  Business Response

  Date: 05/01/2025

  Our senior advisor did speak to Ms. ****** about her account. The final balance has been adjusted and Ms. ****** does not owe TDS any remaining balance. We apologize for any inconvenience. Thank you

  Customer Answer

  Date: 05/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On 9/3/2022 I interacted with a TDS salesman at a booth TDS had set up at the ***********************- The salesman checked my home address and said services were unavailable in my ******, ID, neighborhood but would be available by the following spring (spring 2023).- At the salesman's urging, I paid TDS $25 that day to lock in the current rate for future services available to me in spring 2023.- In subsequent years, TDS sent me countless emails about delayed installations in my area for this or that reason, so I tried to recuperate the $25 TDS scammed me out of by lying to me but was unsuccessful in doing so.- In December 2023, I sold my home and moved, never having heard from TDS again because, at some point, I "unsubscribed" from all their junk emails.- On April 3, 2025, I unexpectedly received multiple notifications from TDS about subscribing to TDS Billing Notices and agreeing to receive TDS appointment reminders. I received an appointment confirmation for service installation for April 14, 2025, at my former address, despite having sold the home 16 months prior! - I have since called TDS three times to cancel the appointment I did not schedule, to cancel an order I placed 2 years and 7 months earlier but never received, and to request a refund for monies I paid to lock in a rate for services I was deceptively told I would have shortly thereafter.- I have not received an email confirming the appointment cancellation or any refund or pending refund confirmation. However, as of today (4/12/25), I did receive yet another email confirming the appointment for installation on 4/14/25!- I am extremely concerned about the fraudulent appointment and scheduled installation tied to my name, phone number, and email address for a property I no longer own! I am very concerned about how TDS took my money years ago under false and deceptive pretenses. They now purposely neglect to cancel that appointment and issue a refund, even at my repeated past & current requests!

  Business Response

  Date: 04/16/2025

  Ms. ***** orders were all cancelled when she called in on 4/4/25, unfortunately, the reservation notification portion of the order was not cancelled properly, resulting in an additional text message.  Ms. **** did submit a pre-registration online at our TDS Fiber site showing interest in our TDS fiber products. Due to some delays, when the area was ready to launch, her order became active, which prompted the appointment notifications.  Again,her order was cancelled the date she called in and a refund was requested to be processed for her $25.00 pre-registration fee.  We do apologize for any inconvenience.  Thank you

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from my home in May of 2022 that was receiving TDS service. I called to cancel services shortly after we moved and spent an hour on the phone with a customer service representative and was told the service was cancelled. While reviewing my business credit card recently I realized they never cancelled my account and have been charging me every month through this April 2024. I called customer service in March to cancel and I was informed they didn't have any record of my call and the only way to find it was to give them the exact day I called. They wouldn't refund my money and asked why I didn't cancel earlier. This is all unacceptable. I was told the service was not cancelled. How can it be put back on me to be responsible to make sure their employees completed their job correctly. They have charged me over $3,000 in the time that it should have been cancelled. I can't even log into their website to see the billing because it says my account is cancelled and I'm not receiving any statements that would have alerted me to the charges. To me this is clearly a s**** up on their side and I want my money back.

  Business Response

  Date: 04/08/2025

  Mr. ***** was notified by email each month at least 3 times per month about his bill from TDS. Mr. ***** had auto pay set up through our TDS epay, he received an email on or around the 10th of each month stating he had a new bill was available to view. On the 11th of the month, another email stating a payment was scheduled and listed the amount of the payment. Then the 3rd email was around the 1st of each month is a payment confirmation email letting the customer know that his payment was processed. The email that was used is the same as noted in this complaint. We do not monitor for usage and had no way of knowing that service was to be disconnected. Mr. ***** contacted TDS on 3/11/25 and stated that he called in to disconnect, we could not find any call requesting to disconnect. Again,Mr. ***** was notified by email 3 times per month that his service was active.We have submitted a disconnect order and backdated to 3/11/25. He will receive his final billing by mail. We apologize for any inconvenience.  Thank you

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  This response does not address the issue at hand.  I called in 2022 and was told the service was disconnected.  It is not my responsibility to make sure TDSs internal process logged my call and completed the task. Once I was told by the customer service *** in 2022 that the service was cancelled I had no reason to pay attention.  What this response does do is explain their system for emails very well. However as I also stated I couldnt access the online account to turn off the autopay even if I wanted to.  I am still demanding a full refund dating back to May 2022.  This response is also a strong signal to any other potential customers of the service they can expect from TDS.  

  
  Regards,
  
  **** *****

  Business Response

  Date: 04/18/2025

  Per our Terms of Service, if a customer believes ******************** made a billing error they should contact TDS immediately. We do not monitor a customers service for usage. We have adjusted the account, per our terms of service, for 3 months of service.Again, Mr. ***** set up billing notifications using his current email address.He was provided at least 3 emails monthly, to his current email address,showing TDS billing. His online account was closed on 4/8/25 when he submitted his first complaint, he had always had access to his online billing up until we closed the account on 4/8/25, the same email that he is currently using ********. Noble has a credit balance of $297.91 that he will receive a refund by US mail and will go to his service address. We recommend Mr. ***** contact TDS at ************ to update any billing address. We apologize for any inconvenience. Thank you