Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

• 

  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some items for my 3 year old online. One item was a pair of shoes size 9T. When I received the item, I found that it was really a size 10 tagged as a 9. Thats not what I ordered. The shoes are also stretched out and appear to be worn. I contacted Kohls via chat and was told that I would be refunded for the shoes because the shoes were out of stock in her size. I also asked if we could just choose another one of the colors they had on the site as a replacement and was told no. I contacted corporate and was given $5 Kohls cash for the inconvenience. Great. Thought everything was fine and resolved. I go back and look at my Kohls account only to find that the $10 Kohls cash I earned for the order have been taken back from me. Im assuming as a result of the return that I would not have had to return if someone would have paid attention to the shoe size they were packing!!!! Better yet, they should have paid attention while adding the price tag!!! I reached out to chat support and had someone continuously repeating that cash was sent via email and wouldnt be in my account. Lies!!! It was there and now its not. I want my Kohls cash back to make one last purchase, and then Im done!

  

  Business Response

  Date: 07/10/2023

  We apologize for our customer's experience. Upon review of the received complaint we noticed that there was no purchase information provided. Please respond to the complaint with a copy of the original receipt/packing slip and or order number so that we may review.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Kohls that totaled $97.30. I earned $10 in Kohls cash for that order. I had to return the order because neither pair of pants fit but I purchased a 3rd pair and used the $10 in Kohls cash towards that pair. When I returned the first order my refund was $10 less than it should have been because of the Kohls cash so I was only refunded $87.30. I also ended up returning the 3rd pair of pants because they didnt fit either. And for that return I received the purchase price which was $59.50. I asked about the $10 of my own money that wasnt being refunded and they said thats just how it works. I got a $10 coupon for Kohls cash instead of my $10 back from the original order. I feel like this is deceptive. I lost $10 to Kohls and dont plan on shopping there anymore so the $10 in Kohls cash was unnecessary. I want the total amount of money I spent at Kohls refunded. Not $10 less.

  

  Business Response

  Date: 07/07/2023

  Please know that our ****** Cash incentive is not meant to frustrate you, it is a reward coupon to use towards a future shopping trip if you choose to redeem. 
  
  Kohls advertising of our Kohls Cash promotion, including the Kohls Cash coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the receipts that were included with the received complaint, as well as on Kohls.com. 
  
  If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was redeemed is deducted from the return value. The ****** Cash you earned was redeemed, therefore the return is adjusted accordingly. Finally, as set forth in the terms and conditions for the Kohls Cash coupon, the return value of merchandise purchased with Kohls Cash may be subject to adjustment.

  Customer Answer

  Date: 07/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I returned all items purchased at Kohls. I want the total amount of money I paid refunded, not an amount that is $10 less plus a $10 Kohls Cash coupon. Like I said, I dont plan on using the Kohls Cash because I wont be shopping there again. Kohls Cash is a ripoff. I basically paid Kohls $10 to return three pairs of pants that didnt fit. 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 07/12/2023

  We stand on our previous response, no ****** error. ****** Cash worked exactly as the coupon itself stated.

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kohls Cash is a ripoff and a joke. I do not accept Kohls response as valid. Like *** already said, I shouldve been refunded for the entire purchase amount. Not $10 less with a $10 Kohls Cash coupon. I guess Kohls prides itself on its deceitful business practices.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Jun 18,2023 order number is **********. tracking number is 1Z3YA5350360180967.kohls just created a shipping label, but didn't ship the item out. I have contacted kohls two times but still didn't get my refund, please help me ask kohls issue refund to me ,thanks

  

  Business Response

  Date: 07/07/2023

  We apologize for our customer's experience. We verified that *** tracking: 1Z3YA5350360180967 for the Shark AI Ultra Robot Vacuum with Matrix Clean, HEPA Bagless Self Empty (RV2502AE) (SKU ********) was refunded July 6, 2023 with $269.99 going back to the original form of tender used on the initial order. Please allow up to 10 business days to receive.

• Initial Complaint

  Date:07/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted kohls customer service to see if an item was available specifically the **** Court Vision Mens tennis shoes. The colors were white with a oil green ***** **** emblem. I could not understand the agent on the phone nor could she understand me. I'm hearing impaired and she spoke in a broken English fashion. Also she was breathing to loud on the phone which was irritating. I requested to speak with a manager but the agent claimed there was no manager available. I simply wanted to order a particular tennis shoe via phone. Bit this agent made it very difficult. I like to made whole and have the communication issue resolved!

  

  Business Response

  Date: 07/07/2023

  We apologize for our customer's disappointment.  Our records indicate that a Kohls.com order, (Order # **********) was placed this morning for a pair of white **** shoes with an ********************* swoosh. 

   

  Thank you,

  Customer Answer

  Date: 07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 5 shirts XXL, fit me like large, snug one wash been to tight, said made ***** fit me like ***** made order, so ok return, I had to pay to return items returned to them on the 24th. Order Number: ********** returned by mail, size way off, tracking **** **** **** **** **** 50, dad past so been a hassle, tried email ask web site told to look it up, later to call asked for payments need to talk to someone so I knew my current statement as nothing shows on line, avoid paying on item I gave back to them already and confirm credit, after week of run around and hassle for shirts that were way off in size since I can wear a xl at times but buy xxl looser and less problems with tightness shoulders. I just could not reach anyone or get a email that items were received full credited. Have no idea how to find out get more run around then answers feels that way.

  

  Business Response

  Date: 07/07/2023

  We apologize for our customer's experience. Upon review of Order ********** placed June 8, 2023 for 5 Men's Sonoma Goods For Life Everyday Polo which totaled $54.99.
  
  We verified that all 5 polo shirts have been refunded in three increments:
  
  Return 06/28/2023
  SKU ******** and SKU 71046026
  Total: $22.00 back to original form of tender
  
  Return 06/29/2023
  SKU 71046006
  Total: $11.00 back to original form of tender
  
  Return 07/07/23 
  SKU ******** and SKU 71046026
  Total: $21.99 back to original form of tender, please allow up to 10 business days to receive

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Seems weird, 5 of the same shirts would have 3 return receipts one just done today.  It was shipped returned in one package, but since refunded, it works for me, just waste of time out 14 dollar ship, live and learn end of my **** buys for a while, especially if said made in ***** and my friends from *****, seem small to them seem like ***** sizes but its done ****************************** XXL NOT SEEM TO BE AS NOTED-****"- 49.5"CHEST
  

  
  

  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,This is in regards to Order #********** placed on 4/16/2023. The trash can that I received was defective and I tried to fix it but less than two months after it was falling apart. I first reached out on 6/9 about the issued and the agent said that I could dispose of the item and that I'd receive a refund in **** days. After the 10 days I reached out again because I hadn't received the refund, then the agent said that a refund wasn't requested so they would submit it this time. I reached out again a week after and they let me know that a refund request hadn't been submitted so I called customer service again and they provided a reference number. That was on 6/22/2023. Today I reached out again via chat and they let me know that no refund had been requested and their solution is to escalate the matter but they still haven't issued a refund. I'm submitting a complaint so that my refund is processed. The item price is Your Price: $30.49. Thank you!

  

  Business Response

  Date: 07/07/2023

  We apologize that our customer did not receive their refund. Upon review of Order ********** placed April 16, 2023 which included a mDesign Small Rectangular Trash Can Wastebasket (SKU ********) we verified that this was refunded June 16, 2023 with $30.49 being issued as a KMC (****** Merchandise Credit) and mailed to the customer. We confirmed that this merchandise credit has not been redeemed and it has a been canceled. A new merchandise credit has been issued and mailed to the customer's residence, please allow up to 10 business days to receive. If customer does not have by July 21, 2023, please let ****** know.

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several thousands of dollars in merchandise and earned $707 in kohls cash and kohls refuses to issue my kohls cash credit because customer services told me my account was closed for fraud alert. Fraud alert, what are they talking about? It can't be to much fraud because I'm still able to make purchases using the same account the ********************** cash is suppose to be credited too. Kohls has no probelm taking my order and taking my money! I've had this happen before with a large purchase and I beieve its just Kohls way of getting out of issuing the customer the ********************** cash they earned because it's such a large amount. I never pursued it the last time but I'm not letting them get away with it again. Kohls was okay with selling and charging me for all the items I purchased but now that I have $700 in kohls earned they want to tell me my account has been closed for a fraud alert and they can't issue me the kohls cash. I paid thousands of dollars for the items i ordered and I want my kohls cash issued to me. This compnay is crooked and shady pulling this kinds of stunts. My kohls account is ******************************** and my rewards ID is ***********

  

  Business Response

  Date: 07/05/2023

  We regret our customer's disappointment. Customer's orders are not eligible to earn ****** Cash or ****** Rewards coupons because our customer exceeded our quantity requirement policy to earn these coupons. ****** is a retailer, not a wholesaler, and does not honor ****** Cash coupons for purchases that are intended for resale to others. For more information regarding this policy, please visit our website here: ****************************************************************. This verbiage can be found under the "quantity limits" section on this webpage. For additional questions, please call ****** at **************

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Kohls is claiming these purchases are for resale. All of the the items I purchased are intened for personal use and NOT Wholesale or Resale. Thererfore, the KOhls cash rewards are in fact earned and are due to me. If kohls just assumes large purchases are for wholesale use it's obvious they are using this tatctic as an excuse not to pay out the rewards that are earned by their customers who are making larger purchases. Again ALL the items i purchased are intened for PERSONAL USE ONLY and therefore I am still requesting the rewards be issued. 
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 07/07/2023

  We stand by our previous decision to not reissue coupons.

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All purchases are for personal use only and therefore Im standing firm on my request to issue the kohls cash Im due. I will be following up with the attorney *************** and if that still doesnt work my lawyer. Im not going to let kohls rip me off. They had no problem accepting my order and my money. 

  
  Regards,
  
  *********************************

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a cancelled KOHLS order (Order Number: **********), they charged me twice but only refund me once. Specifically, they charged me $750.73 on 11/25/2022 and refund me $750.73 on 12/03/2022. But they charged me again on 12/06/2022 and never issued the refund. No matter from bank side or my side, they were all unwilling to refund me. Very surprised they "robbed" money from me.

  

  Business Response

  Date: 06/29/2023

  We apologize for the customer's experience. We have partnered with our internal partners to have Order ********** placed November 25, 2022 for two KitchenAid 5-qt. Artisan Series Fresh Prep Attachment Bundles processed again with $750.73 going back to the original tender used on the order. Please allow up to 10 business days to receive.

  Customer Answer

  Date: 07/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to place an order through kohls.com and I spoke to one of your representatives I wanted to use my credit card not Kohls credit card. I was told that this is not an option thats available. I find this highly concerning because I dont want to use Kohls interest rates? Is this illegal?This statement was never stated on your website Also as. A DAV im reporting this to our website The reference number for my phone call is 230626-016117 This isnt correct

  

  Business Response

  Date: 06/29/2023

  We apologize for our customer's experience. To better align ourselves with industry standards, our call center does not place orders for customers that are not ****** Card holders.
  
  

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have shopped at kohls for years and ive never had to deal with such incompetence. i purchased a tote from the store while visiting in PA, and and then as i was looking on the website once i got home, i saw the same tote went on sale and thought to try live chat to see about their price adjustment policy since i was no longer in ** to get back to the same store and we do not have a close store near by where i live. i had to return to the live chat 4 times after the first time the agent gave me a number they assured me i would receive the help i needed, and they also were not helpful. i went back to the chat because the agents kept leaving the chat and the chat seem to being having issue, they thought i wasnt responding when i was. i even by the last round asked for a manager in hopes to get a more clear answer, and they closed the chat as well. i felt the desperate need to come here and hopes BBB could have a better try getting in contact for me and having them respond to my concern since the phone line and chat were not getting anywhere. i understand its a small issue but the length of time i used to try to receive help is ridiculous. all i was asking for some kind of price adjustment help or reimbursement to the price that i paid for the item and only after a week it goes on sale. as mentioned again ive shopped at kohls for years and was a loyal shopper till i moved to ** and the location is not local to a kohls, which is difficult for me because i used to shop at kohls multiple times a week and now having to deal with the website alone is very discouraging.

  

  Business Response

  Date: 06/27/2023

  We apologize for our customer's experience. **************** posted price adjustment policy, instore purchases must be adjusted instore.
  
  For more information regarding ****** price matching policy, please visit: ****************************************************************

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] im getting the same response their employees told me on the phone/live chat...unbelievable. i told them we dont have a local store, the store i had gone to was in ** when i was on a trip. the closest kohls store to us is over an hour away, we have health and disabilities and its difficult for us to make long travels even though i made a long trip to **, it was a family emergency so was needed. and yet their response is not even trying to help, just brushing me off..ive shopped at kohls for years and this is just unbelievable.
  
  Regards,
  
  ****************************

  

  Business Response

  Date: 06/28/2023

  We regret our customer's disappointment, we stand by our previous response. In store adjustments must be processed in store per ****** posted adjustment policy.

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] they are not understanding my concern, it is how the concern was handled and addressed. no concern at all how it was handled through the phone or how many times i had to go back to live chat for assistance. i understand the adjustment policy is 14 days but due to i was in another state when i purchased the item and then explaining due to distance and health issues, i felt coming here for better help would help but they dont seem to show any concern on any part. which is very disappointing to me seeing as ive given alot of money over the years to this business and the customer support has really gone downhill. not even trying to give options to help customer service just repeating the same message.
  
  Regards,
  
  ****************************

  

  Business Response

  Date: 06/29/2023

  Again, we regret the customer's disappointment with ****** . As stated previously, store transactions must be handled in store only. Customer does not have to go to the exact same store, any store location within the 14 days to adjust

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] whoever is responding to these is not making me feel like my concerns are important so i think i will try calling the phone number from the website and try getting another supervisor or manager and express my feelings there.
  
  Regards,
  
  ****************************