Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

• 

  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 8,2023,order number is 6336964774.I refused two of them. Tracking number are 1Z3X99100310237632, 1Z3X99100320210427.Both packages were returned to kohls on April 19,2023,but I still haven't gotten my refund. Please help me contact kohls issue refund for those two items, thanks

  

  Business Response

  Date: 06/29/2023

  We apologize for our customer's experience. Upon review of Order ********** placed April 8, 2023 for two Shark Stratos DuoClean PowerFins HairPro with Self-Cleaning Brushroll Upright Vacuum (Model AZ3002) that were sent back to ******, we confirmed that both vacuums have been refunded.
  
  Shark Stratos DuoClean PowerFins HairPro with Self-Cleaning Brushroll Upright Vacuum (AZ3002)
  SKU 75479118
  Refunded 06/13/23:$256.49 back to tender used on order
  
  Shark Stratos DuoClean PowerFins HairPro with Self-Cleaning Brushroll Upright Vacuum (AZ3002)
  SKU 75479118
  Refunded 06/28/2023: $256.49 back to tender used on order, please allow up to 10 business days to receive

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered 10 of these makeup products from kohls they came damaged and kohls told me via chat to dispose and they will refund. They never did so I called spend long time on ************ apologized and said rest assured it will he refunded. Only one was refunded !! So I tried again and again they apologized and said rest assured it will all be refunded now only one more was refunded!! I called 5 times already spend hours on the phone and each time only one is being refunded . A total of 5 was reigned so far I need the rest refunded asap my order number is **********

  

  Business Response

  Date: 06/28/2023

  We apologize for our customer's experience. Upon review of  Order ********** placed January 18, 2023 for 10 MAKE UP FOR EVER Matte Velvet Skin Blurring Powder Foundations totaling $213.25, we verified that all ten foundations have been refunded to the original form of tender used on the order.
  
  03/07/2023 $21.33 (Qty: 1)
  03/22/2023 $21.32 (Qty: 1)
  04/18/2023 $21.32 (Qty: 1)
  04/27/2023 $21.32 (Qty: 1)
  06/08/2023 $21.33 (Qty: 1)
  06/20/2023 $21.33 (Qty: 1)
  06/27/2023 $85.30 (Qty: 4)

• Initial Complaint

  Date:06/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the following item via **** on 05/16/23. Delivery was confirmed 05/18/23 at 2:33am. The tracking number was **********************. The item was a denim skirt, SKU ********, UPC number ************, order number 6341143943_********** ID *********************************. The cost of the item was $28.50. I have not received credit and the Agent I spoke with said they did not receive the package. I have dealt with this company for many years and have never encountered a problem. I mailed it to the address I was provided with the receipt and included the packing slip. The address it was shipped to was ****** Return Center, **************************************************************************. All I am asking for is to be credited the amount of the item, which was $28.50 back on my ****** credit card.

  

  Business Response

  Date: 06/27/2023

  We apologize for our customer's disappointment.  Our records indicate that sku 79288804 from order number ending in **** has been credited.  The return was credited in 2 parts with $19.37 going back to the ****** Card ending in **** and $2.33 emailed in ****** Cash. The refund back to the ****** Card will ************** seven business days. The amounts credited reflect the amount paid after discounts used on the order. 

   

  Thank you,

  Customer Answer

  Date: 06/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 10,2023. order number is **********. two packages were damaged when arrive,so i refused those two packages, tracking number are 1Z3X99X20330156489, 1Z3X99X20310159246. another package never arrive, tracking number is 1ZY6815W0310226804.but i still haven't gotten my full refund for those three packages, please help me ask kohls issue refund, thanks

  

  Business Response

  Date: 06/26/2023

  We apologize for our customer's experience. 
  
  Upon review of the received complaint, we verified that *** Tracking 1Z3X99X20330156489 was refunded May 25, 2023 for $149.99 back to the original tender used on the order. 
  
  *** Tracking 1Z3X99X20310159246 was refunded today, June 26, 2023 with $149.99 going back to the original tender used on the order. Please allow up to 10 business days to receive the refund was processed today.
  
  *** Tracking 1ZY6815W0310226804 was refunded May 31, 2023 with $257.99 going back to the original form of tender used on the card.

  Customer Answer

  Date: 06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May13,2023.order number is 6342558594.tracking number are 1Z3X99X20330156489, 1Z3X99X20310159246.I still haven't gotten both packages. I have contacted ****************,but still didnt get my refunds. please help me ask ****** issue refund for those two items,thanks

  

  Business Response

  Date: 06/26/2023

  We apologize for our customer's experience with not receiving two Shark Rotator Professional Lift-Away Upright Vacuums (SKU ********) from original Order ********** placed May 13, 2023.
  
  Upon review of the received complaint, we verified that one vacuum was refunded May 25, 2023 for $149.99 back to the original tender used on the order. The 2nd vacuum was refunded today, June 26, 2023 with $149.99 going back to the original tender used on the order. Please allow up to 10 business days to receive the refund was processed today.

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 8,2023. order number is 6336905887.tracking number is 1Z3X99X70320194555.I refused this damaged package, but still haven't gotten my refund. Please help me ask ****** issue refund thanks

  

  Business Response

  Date: 06/26/2023

  We apologize for our customer's experience. Upon review of Order ********** placed April 8, 2023 for two Shark Stratos DuoClean PowerFins HairPro with Self-Cleaning Brushroll Upright Vacuums, we verified one vacuum  was delivered April 12, 2023 while the other vacuum was sent back to ******. The vacuum that was returned to ****** was refunded June 13, 2023 with $256.49 going back to the original form of tender used on the order.
  

  Customer Answer

  Date: 07/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased dinnerware 6/3/23 Total: $23.52. Picked up from store. *See receipt.Brought dinnerware back to store to return. *See return receipt.Store took back dinnerware, generated return receipt indicting I am due a corporate refund which never materialzed.See return receipt for phone number to call: I called and was told they did not know what I was talking about. Transferred me to another department that did not assist **** then returned to store, showed them my paperwork and they provided me with a card with phone numbers to call: *see copy of card. None of those numbers were correct and I was told on the phone to call the number I wrote in: ************. I called several times and received a message when entering all my personal and receipt info that they are closed despite the message indicating it is open during the hours I called. I can't kep taking off work to make these repeated calls during business hours. Please refund my money and improve your system for customers to reach you, starting with providing the correct phone number.

  

  Business Response

  Date: 06/21/2023

  We apologize for our customer's return experience.  Upon review of the original order ********** placed June 3, 2023 for one Celebrate Together Summer ******* 4-pc. Melamine Dinner Plate Set this order was tendered with a ****** Card. We are unsure what transpired at the time of the initial return but we have partnered with our internal partners to have the return funds issued back to the original tender used on this order. Please allow up to 7 business days for refund processing.

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received any direct communication from ****** and have not been refunded my money.

  I returned the product with a receipt. It seems to be illegal to take property that belongs to me and to not refund my payment. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 06/28/2023

  We verified that customer's refund of $23.52 was posted June 21, 2023 back to the customer's original form of tender initially used on Order ********** placed June 3, 2023.

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes, refund has now been processed back to original payment card. Where is the interest owed to me/ my account?

  There has not been adequate explanation of the event and there has not been any attempt to make my finances whole again. 

  ****** took the merchandise back in original packaging with a valid receipt returned within 3 days of purchase. ****** did not provide me with a refund on that return date. Without warning, I was told a corporate refund would be processed and Kohl's corporation would communicate with me.  I never received any communication until I filed this complaint.

  My funds were kept from me, and no interest was paid back to me when ****** kept my return funds from me.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 07/07/2023

  As stated on the original corporate refund receipt, further processing was needed. ****** does not contact customers regarding refunds unless there is an issue. ****** responded accordingly to the customer's complaint via the ******************** and refund was processed back to original form of tender. ****** does not ***** or offer compensation via the BBB. 

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kohls Corporation customer service was contacted directly several times about this issue.  Kohls customer service refused to assist me and would not refund the purchase price after taking back the returned merchandise without issueing a refund. This writer was forced to contact BBB for assistance because Kohls corporation refused to correct their mistake.

  My direct calls to Kohls and mssages I have left are still not returned.

  It appears clear that Kohls only is willing to communicate via BBB, as direct communication attempts with Kohls were ignored.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on a gift card and never picked up the item. They cancelled the order, but never returned my credit back to the gift card. The order was placed on march 5, 2023 and have yet to get my refund. I spoke with them again 45 days ago to clear this up. She said by policy it could take 30 days to return back to gift card. I verified the gift card number and it still shows a zero balance.

  

  Business Response

  Date: 06/28/2023

  We apologize for our customer's experience with not receiving a refund from an order. Our internal partners have gone ahead and reprocessed and resent the ****** Merchandise Credit to the customer's billing address used on the initial order, please allow up to 10 business days to receive.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Kohls on 6/7/2023. It was supposed to arrive to me within a week in time Father's **** 4 days passed then 5 then 6 I contacted Kohls' customer service via the chat option (let me tell you Kohls has THE WORST customer service I have ever had the displeasure of experiencing in my life). They kept assuring me that I would receive the items in time for Father's **** Given the fact that the order was split into 2 shipments one from the south and one from ********** they were not arriving in time. It took 7 DAYS to fulfill the order, WHY? Because Kohls' did NOT have the items in stock that they CLAIMED were in stock, so they had to wait to receive the items before they shipped them out. So not only did they lie about item availability they also tried to tell me that the current ship date was the date that was there when I placed the order which was NOT true. Kohls' customer service attempted to cop out and try to make me look like I was the liar in this situation that is absolutely horrible for a company to do. I made it quite clear to Kohls' that I was not going to be driving 45 minutes to my nearest Kohls' to return these items as that is time and gas, I shouldn't have to of wasted. I also stated that I was not sending these items back and I pay the return shipping. Surely enough Kohls' customer service told me those were my ONLY options. I stated that this was their mess up they should have to provide a return shipping label. For the past week I have been gaslighted by Kohls' it's really sad a company would stoop to such a level just so they don't have to make right the mistake they made. The agents are in a 3rd world call center and had no idea that Monday was a Holiday (Juneteenth) and that mail would not be delivered that day. I am beyond frustrated with Kohls'; this is unacceptable from the shipping department all the way to customer service. ****** needs to make this right and do the right thing. Let's see if they do.

  

  Business Response

  Date: 06/19/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not receive any evidence to review. If customer would like ****** to investigate at the very least, we require an Order number.

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per the company's request the order # is 6346526522
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 06/27/2023

  Upon review of Order ********** placed **** 7, 2023 by *********************, we verified that the estimated delivery for this order provided to the consumer prior to checkout was **** 15th-**** 19th 2023. We confirmed that the items were delivered in the promised timeframe.
  
  We also verified that all items from this order were returned at our *********** location Sunday **** 25, 2023 with a full refund going back to the original tender used on this order.

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
  The items did not come in the promised time frame as the time frame changed after sitting a week in fulfillment. The fact that I just am hearing back from Kohls NOW and I had to drive 45 minutes to return these items tells you all you  need to know about this selfish lying corporation.  The review is justified and I will not change it. This is the last time I business with Kohls your company and corporate office are disgusting and will do anything to avoid liability even lying on here. 

  Regards,
  
  *******************************

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order **********, it was shipped to the wrong address in ********. The lady was nice enough to refund me- most of my order was paid with a gift card from Mothers Day. I asked for the gift card to me emailed to I can re-order the items. I followed up the next day because I didnt get an email- and I was told the gift card will be mailed and I will get it in 14 days- which is ridiculous because they could have emailed me a virtual gift card. I asked ******* to confirm the address and I asked him to add and apartment number and he told me he did. I have confirmation from live chat that I was told he did. I contacted kohls again- to see what I could do to get the gift card emailed to me because I want to place a **************************************** apartment number. Im constantly being lied to by reps through live chat.

  

  Business Response

  Date: 06/21/2023

  We apologize for the customer's experience. Upon review of the received complaint we verified that initial order ********** was placed Friday June 9th, 2023 by the customer on their iphone and tendered with a mastercard and a $250 ****** Gift Card. ****** asks customers to verify the ship to address twice prior to order submission. ****** also sends out an email confirmation that once again mentions the ship to address and advises customers that they have up to 30 minutes to contact ****** and cancel the order.
  
  Customer advised ****** Friday June ********* (7 days later) that they selected a wrong address and as a courtesy, ****** offered to refund the order. The refund went back to the mastercard and the $250 KMC (****** Merchandise Credit) was mailed to the billing address on file on this order which was ********************************************. This billing address has been updated since this order and  upon receiving the BBB complaint, we have partnered with the appropriate internal partners to void the $250 that was already mailed and reissue a new one to include the apartment number that was missing. A new KMC (****** Merchandise Credit) has since been mailed to: ***********************************************************. Please allow up to 14 business days to receive.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  i Did check the address and it was ****** address, im not sure when the address changed to ********. I also notified ******* of the apartment number and he told me he added it prior to the card being shipped. 
  

  I didnt get my refund back on Mastercard either. 

  
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/28/2023

  As stated previously, please allow at least 10 business days to receive refunds.

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Its June 30 and still have not revived my refund, another rep told me the complete opposite of what was previously told. So kohls is consistently lying to customers. Now Im being given a third address of the mailing address 
  
  I took a screen shot of the conversation but it was too large to upload 

  stated it aS mailed June 17- its June 30 but gave me a completely different mailing address 
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/07/2023

  As stated in original response June 21, 2023-please allow up to 14 business days to receive the new KMC (****** Merchandise Credit). We are asking for the extra time due to the 4th of July Holiday. If customer has not received by July 12, *********** respond via the BBB on July 13, 2023.