Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/8/23 I purchased a set of ****** Duds queen ***** at ****** in ***********, **** for a total of $17.11. When I went back on 1/21/23 to purchase another set, there wasn't any more in store, so I purchased a set on their website and that total was $12.00 more at $29.95. When I asked through Kohls.com chat service why it was more expensive, they said it's because of the supplier. I said the supplier is the same, both are made by the same company....****** Duds. I asked for a price match to be done, like their major competitors do ******** and Target). I was told no and that it was against policy. How does a company have policies that are not ingrained in good customer relations?

  

  Business Response

  Date: 01/28/2023

  We apologize for our customer's experience. Upon review of the received complaint we are unable to ***** a price adjustment as the items are not the same. The sheets purchased January 8, 2023 at our ***********, ** store were Cuddl Duds Microfiber Sheet Set with Pillowcases while the sheets purchased online January 21, 2023 were Cuddl Duds Flannel Sheet Set or Pillowcases. While both sheet sets are from Cuddl Duds, they are different fabrics and prices will vary. Please also know that we are unable to price match clearance items and items involving coupons as well as excluded brands, BOGO offers and ****** Cares merchandise. For more information regarding ****** Price adjustment policies, please visit: 
  **************************************************************************

  Customer Answer

  Date: 01/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I am rejecting their response because their website NEGLECTS to distinguish between the types of sheets when orders are placed AND when a customer tries to look up the item.  Had the website said microfiber AND NOT just white ****** Duds sheets, I'd not purchased the fleece ones.  The website DID NOT state the set was a fleece set ONLY that it is a white set!

   

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/30/2023

  We stand on our previous decision to not honor a price adjustment. Customer's order confirmation email and packing slip for Order ********** also advises that the customer purchased flannel sheets. (Customer purchased Microfiber sheets at our ***********, ** location)

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** deliberately misleads its' customers with the lack of description of items in the ****** App.  When an item is selected, hovered over, after a size is selected, it SHOULD AND MUST state the type of fabric the item is made out of so customers, like myself, are not confused and mislead into thinking they are purchasing the same product they did at store level, but end up with a more expensive product and is not the same type or quality as was purchased in store.  ****** deliberately set their App up this way in order to deceive customers and put more money into their fledgling stores. 
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 02/03/2023

  If using/viewing merchandise on our ****** App, the product description is listed for all merchandise, consumers just need to scroll down to the "Product Description" section. This section will mention sizing and materials/fabric.

  Customer Answer

  Date: 02/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]  These didn't otherwise, like I have previously stated, I wouldn't NOT have purchased them.  Consumers shouldn't have to scroll, it should be immediately available when consumers click on the color change options.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 02/07/2023

  We appreciate your feedback and will share with the appropriate internal partners for future consideration.

  Customer Answer

  Date: 02/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok.  Technically the sheets are different, but the *** made them seem the same.  ****** needs to be better and do better by it's consumers. 
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an earphone on 11-25-22. It is still sealed in the original package. I did not return it sooner because the receipt says "The item is subject to modified return policy and must be returned by January 31, 2023 ". Please see the attachment for details. Today I decided to return it, however, the return got denied unexpectedly. The store said normally the return period for electronics is 30 days. The store can not do anything about it when a transaction is denied. The only thing they can do is to apology for what is said on the receipt that the return can be done by January 31, 2023.At this point, I would like to work out a solution with Kohls. I can keep the earphone if a $10 store credit can be issued. If there is any other solution, we can discuss.

  

  Business Response

  Date: 01/26/2023

  We apologize for our customer's recent ********************** experience. Please have customer advise what ********************** they recently visited and let us know if this is their primary location so we can partner with that specific store and have them arrange for the customer to come and have the refund processed. 

  Customer Answer

  Date: 01/26/2023

  BBB, the solution is acceptable, however, I do not know if the case will be closed once the solution is accepted. So for now, I will reject the solution until the case is resolved. 

  Hi Kohols,

  "Please have customer advise what ********************** they recently visited and let us know if this is their primary location so we can partner with that specific store and have them arrange for the customer to come and have the refund processed. "
  

  Thanks for the quick response. The store I went to return is in Mountain View. Its phone number is *************. These information is the same as shown on the receipt. I can be reached at ************. I will close the case once the refund is issued.

  Thanks!

   

  --------------

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ************

  

  Business Response

  Date: 02/02/2023

  The ****************************** location will be contacting the customer directly to arrange a time for the customer to come in and have the merchandise refunded.

  Customer Answer

  Date: 02/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Kohls,

  The store manager, ******** in ************* has contacted me today. The problem has been resolved. Thanks!

  *****

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************

  
  

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a coat and during transaction the card reader messed up. Store clerk said try again. I did. Bank statement showed 2 sales same amount. Kohls in *******, ** would not refund and said it was my banks fault. The bank refunded the money and flagged the incident. Within return time I returned the coat and Kohls refunded my money. But the bank had flagged the incident and when they saw a refund on my account, they withdrew that moneyand rightfully so. It wasnt their fault. Kohls representatives have been unreasonable. I contacted their corporate office which said they would respond within24 hours. It has now been 2 weeks. Kohls owes me $53.41. I have worked on this for 2 months. This is rediculous. Please help. Thank you for listening. The customer used to be right. Obviously ********************** has not heard this. And they have lost a customer. I can provide bank statements to verify all of this.Thank you.*****************************

  

  Business Response

  Date: 12/08/2022

  Please redirect Complaint ID ******** to the *********** portal as it references a complaint in relation to the credit card terms. Please remove from the ****** portal.

  

  Business Response

  Date: 01/23/2023

  After further review, we have determined this complaint was sent to the incorrect company. It should go to Kohls department store.

  

  Business Response

  Date: 02/02/2023

  We apologize for our customer's experience. Upon review of the received complaint, customer did not include any evidence. Please reply with evidence including original purchase receipt or return receipt so that we may investigate.

• Initial Complaint

  Date:01/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought bar counter height stools from Kohls 7-8 months ago and the screws keep falling out and they tip easily including my nephew falling off one. They said they are not returnable because 6 months have passed. They have a one year warranty on them. I have also contacted the manufacturer with this problem and they told me it was a specialty item for Kohls and that I have to work it out with them. It is ridiculous since I have bought many things from them. This is unacceptable. I have contacted Kohls several times and have been told that it is the manufacturer that has to give the warranty. I am really tired of going back and forth for a warranty that should be honored by someone. Here is part of an email mails from the manufacturer and pictures. I need help solving this matter. Either replace the stools with another option if the other ones are not available or refund me. JLA is the manufacturer of the Madison **** stools. Thanks, *******************************

  

  Business Response

  Date: 01/25/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not notice any purchase information included. Please reply to the complaint with purchase receipt and or Order number.

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am loading the receipt for the purchase. 

  Thanks *************************;
  

  

  
  Regards,
  
  *******************************

  

  Business Response

  Date: 02/01/2023

  Upon review of the received complaint it appears that customer attempted to include screenshots which did not come thru. Please reply to the complaint with an attachment of the purchase receipt and or Order number in question.

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Here is the attachment of order. Thanks, *******************************

  
  

  
  Regards,
  
  *******************************

  

  Business Response

  Date: 02/07/2023

  JLA Home will be contacting the customer directly to address her concerns.

  Customer Answer

  Date: 02/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Kohls merchandise gift card and the card number is *******************. There was a fraud purchase made by someone else of 450 dollar. I contacted Kohls on 12/29/2022 and ******* promised kohls will refund me the money and issue a new gift card to me. Today I contacted again and was told they can do nothing about gift card. This is unacceptable.

  

  Business Response

  Date: 01/31/2023

  We apologize for our customer's experience. On the back of ****** Gift Cards and KMC (****** Merchandise Credits) we do advise that ****** may replace the unused value of lost, stolen, or damaged Cards with proof of issurance. 
  
  Upon review of the received complaint, we verified that the customer was contacted by our internal gift card team January 12, 2023 asking for more information including return receipt information. This is the return receipt that generated the original KMC (****** Merchandise Credit) and as of January 31, 2023-that team has not received the requested evidence. The customer needs to respond to the original email sent January 12, 2023 and provide a copy of the return receipt in order for ****** to review the customer's request.

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I already replied that email. But to be clear, someone stole my ****** merchandise credit to buy something. I do not have the items, how can I get a return receipt? The person in Kohls handle my case did not know what happened at all.

  The credit was stolen by someone, where can I get the return receipt. 
  
  Regards,
  
  ***************

  

  Business Response

  Date: 02/03/2023

  The receipt that ****** is requesting from the consumer is the receipt that *************** would have received at ****** at the same time the *** (****** Merchandise Credit) was initially activated/handed to the customer directly. Associates processing returns provide the consumer with their *** and return receipt.

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************

   

  I do not have the return receipt right now. Who will keep it for 2 months?

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** Kohls shipper my item with the security tag on it. I called **************** and they only said they could refund it or replace it. Well I need the jacket for an event tomorrow so neither of those options work for me. Now I have to make time to go to the store to beg them to remove security tags. Hopefully Im not discriminated against by an overzealous sales rep who thinks the SHACKET is stolen. **************** should have offered a discount or partial refund for all the confusion. People shop online for a reason and dont want to go into germ infested stores with lackadaisical customer service.

  

  Business Response

  Date: 01/24/2023

  We apologize for our customer's disappointment.  Our records indicate we credited the entire Order # 6323912091. The return was credited in 2 parts with $37.11 and $9.57 going back to the **** Card ending 1957.  The refund back to the **** card will post within the next 7 days. 

   

  Thank you,

  Customer Answer

  Date: 01/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted 5 rebates for the toastmaster rebate promotion in November ****** #**-86721) but only received 1 rebate. (I received $12 instead of $60). Since December, I called several times regarding this problem and I was told that I will get the outstanding rebate but I still haven't received anything nor have I received an email confirming my missing rebates. I am guessing my issue was not handled at all. I would like to get the $48 outstanding balance asap, this is very frustrating.I purchased these items strictly because of the rebate. I can't even return these items because bar codes were cut out to submit along with the rebate form. Please help.

  

  Business Response

  Date: 01/24/2023

  We apologize for our customer's disappointment.  Our records indicate the Rebate Vendor received all five items but only fulfilled one at $12.  The issuance of the reamining $48 has been requested to our Rebate Vendor.  Our customer will receive the **** Prepaid Card in the amount of $48 within 30 business days. 

   

  Thank you,

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Without your involvement, my issue would not be resolved so quickly.  Have a great day.

  Regards,
  
  *******************

  
  

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Apple gift card and it didn't work. I tried to return it I was told no and given a phone number. I called the number and they told me that I had to return it to the store. Corporate told me to return it to the store and call them if I had any issue. I tried that for the third time and they told me no. This is blatant theft I paid for an item and did not receive what I paid for. The manager ****** cussed at me and was very rude. I told her corporate said to make it right. She said I don't care what they have to say. I'm not returning it. Nobody seems to want to help me or will. This is theft.

  

  Business Response

  Date: 01/30/2023

  We apologize for our customer's experience. We confirmed with our internal partners that the $25 iTunes Gift Card was not activated at purchase and we have applied a $25 credit back to the original form of tender used at checkout. Please allow up to 7 business days for processing.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/22, I purchased a Novaform 10" Gel Memory Foam Mattress from Kohls.com for $537.36. It was delivered on 1/6/23. It was immediately apparent that the item was not as described. We did wait the 48 hours per the instructions to allow the mattress to expand fully before calling the ****** customer care line. When I called, the representative was not helpful. She kept repeating that I needed to put the mattress "back in the original box, unless it was perfume or electronics." I kept telling her this was impossible, as the mattress had expanded to many times the size of the box. She became quite rude, and just repeated the line over and over. I asked for a supervisor several times. She finally agreed and left me on hold for over *********************************** I called back and a new representative would not connect me with a supervisor unless I gave him a chance to help. I explained everything again; that the mattress was not as described; it was slick and had dirty edges, and was only 6 or 8 inches thick instead of the 10 inches advertised. He said he understood and that he would arrange for Fed Ex to pick it up on January 11. He gave me a Fed Ex tracking number of 1005894R10324072643. He placed me on hold several times during the call, which ended up taking about 1.5 hours.Fed Ex did not come to pick up the mattress. When I called them, they said that I was given a bogus tracking number and there was no record of a pickup scheduled for my address. I checked with *** as well just in case but was told the same thing.I have attempted to contact Kohls.com through social media and by phone since then, but get no answer through social media and am repeatedly disconnected at the phone number. I would like a refund (including return shipping if applicable) for this inferior product that was not as advertised. I would also request that employees receive training so that this does not happen to future customers.

  

  Business Response

  Date: 01/23/2023

  We apologize for our customer's experience. A refund has been processed for Order **********. Customer will receive $411.92 back to the original form of tender initially used and a KMC (****** Merchandise Credit) for $125.45 will be mailed to the customer directly.

  Customer Answer

  Date: 01/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Kohls and Kohls.com has always been favorable and positive until now. I had some ****** Cash which expired 1/17/2023 and from some returns that I did back in December. When I went to place the order the website came up with an error that said "Your order cannot be completed at this time, please try again later" I tried a different browser, a different device, and a different time and still the same error. I called in and spoke with 2 people and neither was unable to correct the issue or able to offer assistance on how to get the order placed. Told me to try again tomorrow and then call and the representative would make the ***** ****** Cash I lost right. The next day, I chatted with an agent and she now is telling me that she shows no record of me talking to anyone and since the Cash was from a return there was nothing she could do. She did NOTHING to help me either. Told me the representative should have placed a phone order, well they did not offer that so what was I supposed to do? I would like a refund of ***** or my ***** Kohls Cash reissued as previously promised.

  

  Business Response

  Date: 01/21/2023

  We apologize for our customer's experience. Upon review of the received complaint we verified that there were no reported issues with kohls.com January 17, 2023. As a one time high level courtesy, we have sent a ****** Cash coupon for $75.00 to the email on the complaint. This will be the last time as customer recently had a similar request in November regarding expired ****** Cash. Going forward please be mindful of the dates on the coupon. 

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************