Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28, 2022 I purchased two clothing items (Exhibit-A) worth $207.33 from a ****** store in ******* ** using a Citi Credit Card. I returned both items on April 03, 2022 as they were not the correct size. I returned the items in a self-service kiosk and received the receipt in email (Exhibit-B). The receipt said that the refund will be issued in 24 hours. ****** received the refund despite the passage of 9 whole months. I contacted ****** several times but to no avail. I contacted Citi Cards several and even went to a ********* here in ******************, but again to no avail. My concern is that the ****** decision not to issue a refund is RACIALLY motivated. The store Manager saw me returning the items as I asked for his assistance. He had a smirk on his face and he was very condescending. I am a ** citizen and I live in MD. I made the purchase while I was working on a government assignment in **. I am of *********** (*********) origin and the Manager was visibly unhappy to see me returning the items. I am asking for the FULL refund of $207.33.

  

  Business Response

  Date: 02/14/2023

  We apologize for our customer's experience with the delay of receiving a refund. We have gone ahead and processed the refund back to the original form of tender used at the time of purchase. Please allow up to 10 business days to receive.

  Customer Answer

  Date: 02/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me on the following conditions;

  1. ****** hold the employee(s) accountable who refused to issue me a refund for 10 long months.

  2. ****** caused me mental anguish and stress for 10 months. I have been a *********************** customer for 21 years and they treated me very poorly during this transaction. How ***************** address this situation and provide me some relief?
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************************************************************** Asian lady got an attitude with me because I didn't want to sign up for rewards! Disgraceful!

  

  Business Response

  Date: 02/14/2023

  We apologize for our customer's experience. The District Manager will contacting the customer directly to address the concerns in the complaint.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************************************************************** 01/22/23 between 5:20-5:35pm.The associate (dark-skinned with curly hair) at the return desk (used to be for Amazon products as well) got an attitude with me because I didn't know that the location for Amazon returns switched to the pillows section! She said "No, Amazon products are in the pillows section! Come on, now!" while dismissively pointing the other way! She did the same thing to a lady before me. If you don't like your job then why are you there??? Disgraceful! And you re amazon returns Latino guy showed no courtesy as well! Say thank you for once! Disgusting!

  

  Business Response

  Date: 02/14/2023

  We apologize for our customer's experience. The District Manager will contacting the customer directly to address the concerns in the complaint.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/30/2023 Kalorik 2-in-1 Digital ********** Fryer it was online for ***** I bought two and 3 days later it was canceled. When I called kohls they told me it was canceled because the price was wrong. How can they advertise something and then cancel it because the price was too good? Id like my items at the price I had ordered them at. Or an item similar to what I ordered at the price I paid.

  

  Business Response

  Date: 02/08/2023

  We apologize for our customer's recent online experience. Please know that Orders are fulfilled in the order that they are received and are handpicked by our associates for fulfillment. If an item is not available, unfortunately we will cancel. Sometimes during peak sales, the vendor may replenish stock and update online and the cycle starts over. The first come first serve orders are picked and fulfilled. We apologize that customer was provided incorrect information by our associate and will follow up directly with that team member. We regret any frustration this has caused. 

  Customer Answer

  Date: 02/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 02/08/2023

  Youre just saying oh sorry. Sorry doesnt make anything right. Id like a price adjustment 

  

  Business Response

  Date: 02/14/2023

  As stated previously, the orders demand exceeded the available quantity. We are unable to honor a price adjustment as Kalorik 2-in-1 Digital Air & Deep Fryer (SKU ********) as this item is sold out. If this SKU does come back in stock this year, we can certainly honor the previous pricing.

• Initial Complaint

  Date:02/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some items for Christmas in November. Order status stated the items had been delivered, however, it never had been delivered. On November 23, 2022 I contacted Kohls and they were going to issue my refund. I then contacted them back again in December and now they said they would issue the refund. (Do not have screenshots of the 2nd conversation) Now for the third time, Kohls is saying that they will issue my refund in **** days. I cannot speak with a supervisor because apparently none are available and no one can expedite this refund that supposed to take 7 days, yet has now been 3 months. I would like my refund processed ASAP

  

  Business Response

  Date: 02/07/2023

  We apologize for our customer's experience with not receiving two items from **********, placed November 12, 2022. The two items the customer did not receive (Women's Croft & ****** Waffle-Knit Long Shawl-Collar Robe, SKU ******** and Men's Dickies 6-pack Outdoor ********************* Socks, SKU ********) were both refunded February 1, 2023 with $24.18 going back to the original form of tender used on the original order.

  Return value was reduced for redeemed ****** Cash so we did apply the difference of $11.41 February 7, 2023 so customer will also see this ********************** reflecting within 7 business days back to the original form of tender used on the Order.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 1/30/2023, the gentleman messed up my order. I asked for shipping to be waived he said he would and didnt, he also did an item as pick up in store which was wrong. So he did a new order for just that item, issued me kohls cash for it, asked for me to read off certificate number and pin so he could place, also was waiving shipping as a courtesy. I find out today 2/1/2023 that my card was charged $9.81 for first order that was mainly all shipping and the second $9.55. I did not authorize that $9.55 charge, he was using the Kohls cash he sent to me and stated the shipping would be waived. I called Kohls today and spoke with a supervisor ****, who was extremely rude and unhelpful. Im trying to figure out if this is how Kohls operates. Allowing customer service reps to commit unauthorized use of cards, fraud and so forth. I have a lot of hesitation now using Kohls for that reason. Never once did the gentleman ask to use my card for the transaction of $9.55, I thought it was all on kohls cash and the shipping was waived as he stated! I have been going back and forth whether report here or with my attorney general. Because this does warrant that type of assistance now. But I would also like to see what someone at corporate can do first.

  

  Business Response

  Date: 02/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any evidence for ****** to research. Please reply to the concern and include the two order numbers in question so that we may review the customer's concern.

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not authorize the representative to charge my card for the second transaction. As he stated several times the shipping would be waived out of courtesy. So what reason would there be to charge my card? There was none. This is clearly an unauthorized charge/use of my card by a Kohls customer service representative. 

   
  Regards,
  
  *************************

  Customer Answer

  Date: 02/03/2023

  This is the order that was unauthorized 6326526164. The order previously on the same day was suppose to have shipping waived. Im waiting for that to be reversed. As the order number provided I was issued $20 Kohls cash by representative and he asked to have certificate number and pin read off to him once I received the email. He stated several times while placing that order that shipping would be waived also. Therefore why would I authorize anything to be charged for that order, as that order should have been FREE. 

  

  Business Response

  Date: 02/15/2023

  Upon review of Order **********, placed January 30, 2023 for one Women's Tek Gear Racerback Tank (SKU ********) This order was tendered with a $15 ****** Cash coupon and $9.55 ****** Card. 
  
  The $8.95 shipping was reimbursed February 1, 2023 back to ****** Card.
  The $15 ****** Cash was refunded and emailed to ******************** on  February 15, 2023 and this coupon has been redeemed on Order **********. The remaining $0.60 tax has been credited February 15, 2023 and customer will receive back to the ****** card within 7 business days. This original order has been fully refunded.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number:********************6 I placed those two orders on ******.com,and I refused the damaged packages(1ZY653F60340157264,1Z3YA5090350189286) kohls didn't issue refund to me.

  

  Business Response

  Date: 02/03/2023

  We apologize for our customer's experience. Upon review of Order ********** placed November 13, 2022 for one Shark Rocket Pet Plus Corded Stick Vacuum (SKU ********), we verified that this refund was was processed November 21, 2022 with funds going back to the original form of tender used on the original order.
  
  We apologize for our customer's experience. Upon review of Order ********** placed November 13, 2022 for one Shark Rocket Pet Plus Corded Stick Vacuum (SKU ********), we verified that this refund was was processed February 2, 2023 with funds going back to the original form of tender used on the original order.

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard back from the rebates I sent out in the mail. I need them to process my rebate but no one will help from customer service.

  

  Business Response

  Date: 02/02/2023

  We apologize for our customer's experience. Upon review of the received complaint, customer did not include any evidence of the original purchase including a copy of the rebate in question so that we may investigate.

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned items I ordered from Amazon to my local ****** store. In a conversation with one of the store's associates, they mentioned the possibility of Amazon waiving shipping costs by sending my orders to ******. So, I placed orders using my local ******. These orders had student textbooks I needed for my studies. To my horror, I discovered after I placed my orders and after the orders shipped from Amazon (Amazon does not allow customers to change the shipping address once orders are shipped) that ****** does not receive customer packages at their **********************. One manager, as I dealt with 3 or 4 different managers, stated that the store would send any package back. Concerned about the textbooks I needed, I asked to speak to a higher-ranking manager who said they would make an expectation considering the circumstances. I thanked her. The following week, I received three orders at the store on three different days (January 23rd, 24th, and 25th, 2023). There was one more order. It was the last one of all the orders sent to the store by accident.Today, Monday, January 30th, 2023, I received a notification from Amazon. They delivered my order and the order was received. I went to the store to pick up. One of the first managers who initially gave me grief about the package coming to the store said that they had not received the package. However, the notification told me otherwise.

  

  Business Response

  Date: 01/31/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any specific store mentioned. Please reply to the concern with more information including the specific ****** location.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Purchase: 11/25/2022 Purchase Price: $546.10 Couch in order was returned to sender, but no refund has been provided.Have called business customer service 6 times trying to resolve and each time they say they are processing the refund and wait either 30 days or 7 days.Everytime calling after the time period was up, they told us refund wasn't processed and they are doing it now and wait anther 7 or 30 days. Account Number: *********** Order Number: ********** Tracking Number: 1Z8R75480390335259

  

  Business Response

  Date: 01/30/2023

  We apologize for our customer's experience. Upon review of the received concern, we verified that the sectional couch (SKU ********) from Order ********** was refunded January 30, 2023 with funds going back to the original form of tender used on the original order. Please allow up to 7 business days to receive.