Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls return item and money credited back to my account. I bought items from Kohls and returned the items. This was in November 2022. It is now January 2023 and I have yet to have the money credited back to my account. The store associate said the credit takes 3 to 4 weeks. Why is this the case? Normal credit card returns take a maximum of 8 days to be credited to the original account. Kohls is making interest off of the length of time they are taking to return the money to the account and they should be held accountable.

  

  Business Response

  Date: 01/11/2023

  We regret our customer's experience. In order for us to review with our internal financial partners, we would need a copy of transactions (personal information and account details blocked) showing all debits and credits starting from December 1, 2022 to January 10, 2023. 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/2022 I made a online order***********) and was supposed to receive $40 in ****** cash in a seperate email, but never got it. So on 12/30/2022 at 2:55 p.m. I made contact with ***** on ******** messenger. After asking me question over 4 days he sent me a email with $40 kohls cash on it. But i have tried to use it at the store and am told it is expired on 1/1/2023. On ******** messenger ***** said I could use it up to 10 days after it expired, I would like a new $40 in kohls cash

  

  Business Response

  Date: 01/17/2023

  We apologize for our customer's experience. We have resent a $40 ****** Cash coupon to email: *************** Coupon is valid until March 2, 2023.

  Customer Answer

  Date: 01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened at ************** Store #**** at ****************************************************************************** I received a pair of jeans and a belt as a Christmas gift. When I went to return/exchange for a larger size, my wife was only able to find the gift receipt. At the store, I was only offered the option of store credit and to use that when I was ready to check out.I thought it was odd that I was asked to pay so much extra in cash/credit at check out, but I was in a hurry so I paid and left.After the Christmas cleanup, we found the original receipt and noticed that we had paid over $15 more for the jeans and belt than I was credited at the store.Upon discovering this, we went back to ****** and was told it was because "****** Cash" has been used in the transaction, and "****** Cash" can not be refunded from a gift receipt.At no point in the return process were we told we were forfeiting $15 in credit by using the gift receipt for the transaction.This feels very deceptive as there was no way of knowing how much "****** Cash" was used in the original purchase, or what the value of the items was as it was part of a much larger order.

  

  Business Response

  Date: 01/17/2023

  We apologize for our customer's experience. Upon review of the concern, we verified that this complaint was also received via the ******* Office of the Attorney General. We will respond to the concern rceived through the Attorney General.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 8th was when the transaction occurred and nothing arrived to me, customer support told me I would be fully refunded within 7 days and its now been a few weeks and Ive only received about a third the order number is: ********** the account is under the email: ********************* PLEASE HELP GET MY MONEY BACK THIS IS UNACCEPTABLE THANK YOU!!!

  

  Business Response

  Date: 01/21/2023

  We apologize for our customer's experience. Upon review of Order ********** placed December 6, 2022 for $3,275.56. We confirmed that this order was refunded in 3 increments.
  12/26/2022 $1,355.46
  01/16/2023 $1,542.99
  01/20/2023 $  ******

• Initial Complaint

  Date:01/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a online order and never received my item. I have reached out to Kohls 6 times since Dec 20 and they advised they refunded me multiple times. I never received a refund and my bank has confirmed that nothing has been posted from them bedsides the original charge.

  

  Business Response

  Date: 01/10/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any evidence attached for us to review. Please reply to the complaint and include Order number and or packing slip so that we may investigate.

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  The order number is **********
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 01/16/2023

  Upon review of Order ********** placed November 16, 2022 for two Heavyweight Puffer Jacket (Tie Dye Cloud SKU ******** and Mint SKU ********) these jackets reflect as refunded January 10, 2023 back to the original form of tender used on the original order. Please allow up to 7 business days to receive refund.

• Initial Complaint

  Date:01/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm reaching out to complain on TWO levels the first is that I have a ****** cash certificate for $65 that I was trying to use tonight and it is no longer on my account, the second issue is the completely GARBAGE customer service given. They stated that supposedly the certificate was used at some store in a town in ** that I've NEVER heard of even. Rather than take it upon themselves to investigate what clearly seems like fraud, they expect me to call a store in a town I have never heard of, that is two states away (in a state mind you that I have only even driven through maybe a dozen times and each time it was 36 miles on 81 and out the other side. For them to expect the customer to contact a ********************** several states away in a place that the customer has never heard of is poor at best. When you also consider that it feels very much like fraud (it isn't as though my phone area code is a ** code, it's a ** area code from living there for 40 years) This should be handled by the kohls fraud prevention team, I presume they have one as most large entities do. What good would it do for me to call if the manager I speak to is in fact the one committing fraud. Additionally this being caused on their end makes it so I cannot use this certificate with an additional $10 certificate that I have that expires tonight so I feel that at a minimum a $75 kohls cash would be appreciated, additional compensation for my time and frustration dealing with their CS would also be appreciated!

  

  Business Response

  Date: 01/10/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any evidence attached for us to review. Please reply to the complaint and include the ****** Cash coupons (front and back) in questions so that we may review further. 

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #********** in november of 2022. An item was lost in the mail and never recieved. I was asked to wait ten days and call back for refund. Ten days passed and I asked for refund of the item which would have been ***** to my card. Never received refund. Had to call back two more times requesting refund for item never recieved. Each time was promised the refund was processed. Only the kohls.cash was refunded but not the item that was partially charged to my card $*****. It has now been over a month of consistently needing to call and speak to associate or chat online for a total of five times which should've only taken ONCE!

  

  Business Response

  Date: 01/10/2023

  We apologize for our customer's experience. Upon review or Order ********** placed November 20, 2022. This order was tendered with a ****** Card and ****** Cash. Customer also earned $15 ****** Cash to spend November 26, 2022 to December 07, 2022 and $4.34 in Rewards. 
  
  Customer called in November 28, 2022 to advise that the ******** Bluey Cloud Bag Doctor's *** (SKU *******) and advised to allow extra time for processing as this was a split tender transaction. This refund processed December 12, 2022 with $1.85 back to the customer's ****** Card. This merchandise was reduced for ****** Cash and Reward redemption. We have gone ahead and manually applied $21.94 back to this order and customer will receive within 7 business days back to the ****** Card.

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  
  

  Regards,

  
  

  *********************************

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items through kohls.com on 11/17/2022 in the amount of $60.00. I returned the items to a local store on 11/23/2022 and the amount credited to the **** card was $40.66. When I told the store employee that the amount was not correct, I was told that in order to have an internet purchase corrected, I would need to call the main contact number. I have called 5 times throughout the month of December. The first three different representatives told me each time that it would take 7 days to have the amount corrected on my card. After waiting a week each time, I did not have the remaining balance returned to my card. The fourth representative said the credit was already given and when I explained it was not in the correct amount, she said that she would submit a ticket to escalate the issue, and after waiting yet another 7 days I still did not have the refund. During the fifth and final call I requested to speak to a supervisor in which I was told that the issue was already escalated and there was nothing they could do. The items have already been returned to the store yet I have not been given the correct amount of money as a refund. I would like the $19.34 credited back to my **** card immediately.

  

  Business Response

  Date: 01/10/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any evidence attached for us to review. Please reply to the complaint and include original purchase information and return receipts so that ****** may investigate further.

  Customer Answer

  Date: 01/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Attached requested documentation to resolve this issue.]
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 01/24/2023

  Upon review of Order ********** placed November 17, 2022 which included a Women's Croft & ****** Essential Crewneck Tee (Color: Peacy Easy Floral, SKU ********), Women's Croft & ****** Essential Long-Sleeve Crewneck Tee (Color: Black Pink Paisley, SKU ********) two Vanity Fair Extreme Ego Boost Push-Up Bras ******* (Color: Barely Beige, SKU ********). A promotional offer YOUR20 was also applied to this transaction. Customer also earned a $10 ****** Cash coupon to be redeemed November 18th-23rd, 2022. We confirmed that this coupon was redeemed on Order ********** placed November 20, 2022 for Women's Sonoma Goods For Life Favorite Long Sleeve Cardigan (SKU 59289252).
  
  At the time of Order **********, ****** was running our Buy One Get One 50% (BOGO) sale, where customers may purchase the first item at the original price, and the second item must be of equal or lesser value. The Vanity Fair Extreme Ego Boost Push-Up Bra ******* (SKU ********) and the Vanity Fair Extreme Ego Boost Push-Up Bra ******* (SKU ********) were part of this BOGO promotion which is depicted on the return itself. The additional reductions is for the ****** Cash coupon that was redeemed on Order **********, November 20, 2022. 
  
  Here is another return breakdown 
  
  Womens Bras $40
             -$10 BOGO Promotion
  Womens Bra  $40
             -$10 BOGO Promotion
             -$9.99 (Redeemed ****** Cash)
             -$12.01 (YOUR20 Promotional Offer)
             +$ **** (Tax)
  ----------------------------
  $40.66 Return

  Customer Answer

  Date: 01/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/22 I ordered a Calphalon Pot and Pan set for a Christmas present. That order number is ********** that order came damaged on 12/14/22. I called the customer care and they informed me I needed to reorder the pot and pan set. They also informed me I would receive a refund within 7 days of the request. The customer care representative also instructed me not to return the pot and pan set but to donate it. I reordered it new order number is **********. I also paid $64 more for the same pot and pan set I ordered 4 days earlier. On 12/20/22 I checked the status of the order. The *** description stated, "returned to sender; The package was damaged in transit. We will notify the sender with details. *******, **, *************." I contacted customer care again. (See transcript attached) They informed me the item was going back to the fulfilment center and I would have to order a ******* and pan set. They informed me they would process a refund for the pot and pan set and I would receive that within 7 days. They processed the reorder for me and issued a new order number; **********. I waited until 12/26/22 and called again because I had not received a refund on the now two orders. The representative stated one refund for order ********** was not even processed and the other order; ********** was still pending. I was informed I needed to wait 10 days for the order to be processed and the refund to be issued. I then called back on 1/6/23 because I still had not received the refund for either of the orders and the representative informed me, she was concerned because the orders had not been process and got her supervisor on the line. The supervisor escalated the refund process and I was informed I would receive a refund within 7 days again. At this point, I have maxed out my credit card for Kohls and lowered my credit score in trust I would get this matter resolved ant it is still ongoing. I would like a resolution to this and my refund processed timely.

  

  Business Response

  Date: 01/10/2023

  We apologize for our customer's experience. Upon review of Order **********, placed December 10, 2022 for one Calphalon Premier 11-pc. Hard-Anodized Nonstick Cookware Set (SKU ********) we confirmed that this order was refunded January 9, 2023 with the full amount going back to the customer's original form of tender used on the order.
  
  Upon review of Order **********, placed December 14, 2022 for one Calphalon Premier 11-pc. Hard-Anodized Nonstick Cookware Set (SKU ********) we confirmed that this order was refunded January 9, 2023 with the full amount going back to the customer's original form of tender used on the order.

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed multiple orders on kohls. And I never thought I would have faced such a cancerous and beyond disgusting service. The orders were 12/25/2022 $29.93 Order #: ********** 12/22/2022 $79.98 Order #: ********** 12/19/2022 $340.48 Order #: ********** I have contacted the sellers and customer support regarding this and I have to say. The most fraud and cancerous business and service goes to them. I explained to them numerous times about the missing items and the potentially stolen items. And non of the customer reps care enough to do their jobs. This country is far beyond cancer and loves to *** people of their money and dont care for anything else. I still have yet to get any and Al of my refunds. They dont care at all for business or the customers. They love to steal and rob people of their money. Please be aware and dont fall in the trap of these frauds. Theyre beyond cancerous and disgusting. And I doubt this compliant will do anything but this has ultimately caused me much more than just inconvenience. Even through I didnt get any help or refunds for my orders yet. Everyone please be aware before ordering.

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. ****** has a very high, successful delivery rate and upon review of all 3 orders provided by customer, all merchandise has been delivered.  
  
  Customer may dispute the transactions with their bank directly or file a Police Report to submit to ****** for review. A copy of the police report must be emailed to ****************************************************** prior to any refunds being issued from ******.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. You dont believe I have access to the tracking numbers? I dont have access to my account to access everything? I didnt sign or find any of the items. And for this you want me to go to the police? This is probably one of the worst customer service experiences Ive ever faced. Im beyond disgusted. You Al late a bunch of frauds, you have too much ego and pride saying our delivery and order rate is very high and all 3 ordered were delivered. You dont care about the customers or the service you only like robbing people of their money and dont care at all for the customers. Howd you feel if this happens to you huh *************? Im beyond disgusted with this. Please everyone be ware of these big businesses, be extremely careful of these disgusting businesses. The only thing they do is rob people, their a bunch of thiefs. 
  
  [Please type your response here.]
  
  Regards,
  
  *****************

  

  Business Response

  Date: 01/16/2023

  We stand on our previous response all all three orders reflect delivered. Customer may dispute the transactions with their bank directly or file a Police Report to submit to ****** for review. A copy of the police report must be emailed to ****************************************************** prior to any refunds being issued from ******.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

  Customer Answer

  Date: 01/20/2023

  Extremely disgusting and cancerous service. Refusing to cooperate and lying about refunding. And still has not fully refunded all 3 orders that I never received. I wasted so much time out of my life, speaking and contact thing them daily about my issue because I spent my hard earned money on them and they are refusing to cooperate and lying about refunding. I spoke with countless agents and supervisor. Honestly. How can be be allowed and how can a business run like this. Please everyone whos reading this he ware and please for the love of my learn from my situation and mistake and do not purchase Anything from them. Their all frauds and lives to rob people of their hard earned money. They dont care if you write a bad review or make a complaint on Bbb as I did here and still yet nothing is getting done. I never experienced such service. This overall experience is worse than cancer it self.