Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint as of January 5,2023 at 10:45 AM I received an email from ****** they also type in this Did_you _receive_your_package_?_ _K-o-h-l's it reads ****** ANSWER & WIN: A BRAND NEW Ninja Never Dull Premium Knife Set Congratulations I find this as a scam they dont need to email like that I also see that the website is fake. they dont need to be emailing & scamming me.

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. We're aware of several third parties and potential malicious actors that are offering ****** gift cards, rewards and free gifts. They are commonly delivered through pop-*** ads or direct emails. ****** is not affiliated with any of these organizations and we do not endorse or sponsor their programs. Customer can block emails or **** as spam on their end.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought around 30 blankets to give out for Christmas gifts. Upon washing the blankets, the *********** destroyed all our clothes * the blankets. Now everyone who I gave these blankets to for Christmas, once they wash them will be mad at me. I gave some to my Doctor's * ******* friends, without knowing what it would do to everyone's laundry. I feel ****** needs to refund some of our money or do something about this. I would like to find another gift for everyone I gave one of these fuzz ball blankets to. Why are products being sold without testing the quality of the material used? Really disappointed because these are such warm big blankets and I wanted to keep my family warm and give as a nice gift and instead it back fired on me. I have all the receipts and some of the blankets we still have here never washed, some are washed, some are given out as presents. What a mess.

  

  Business Response

  Date: 01/06/2023

  We apologize for our customer's disappointment.  Our records indicate the Big One Blankets have since been discontinued; however this incident has been forwarded to the Manufacturer.  The return was credited with $54.51 on Order ending ****, $59.05 on Order ending ****, $53.45 on Order ending ****, 3 blankets from Order ending **** and $34.22 and .79 cents on Order ending **** ($33.43 was accommodated on 10/22). All refunds will reflect on the **** card ending **** within the next 7 days.  Any ****** Cash coupons used will be emailed.

   

  Thank you,

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a diamond bracelet the latch is defective. I swapped it out and same issue. I asked for jeweler and was told there are non at location. So asked for them to repay to get it fixed. They (some party in phillipens) they would give me kholes cash. For what to go buy more problems? So I asked other fix. They said return it. So no gift really smart answer. Khol's don't care about customers. They are only looking out for their money. This needs to go nationwide. *******************

  

  Business Response

  Date: 01/12/2023

  We apologize for our customer's disappointment.  We have tried contacting the customer with options for a resolution; however we haven't received a response back.  We will be happy to resolve this with our customer upon his response.

   

  Thank you,

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on September 24, 2022 for 2 different items (5 of 1 item and 4 of 1 item-total of 9 items). These items were highly discounted which is why I ordered them. I received an email on September 28, *************************************************************************** sold out, so I went to kohls.com to look and the items that I ordered still showed as in stock, but at a much higher price. I decided to reach out to Kohls and so I started a live chat online with a *** to inquire about my recent order. The *** told me that Kohls would honor the original price of my order, but I would have to call and speak to someone directly. I called and was told by the *** (who checked with her supervisor) that I would need to reorder the items at the current price, wait a little while and call back and they would adjust the price on my order. I confirmed this with the *** several times because the price difference was a lot and I told her repeatedly that I only wanted the items if I could get them for the sale price of my original order. She assured me that it would be no problem. So, hesitantly, I ordered the items, waited a few hours and called back. I was on the phone for an hour and 14 minutes to finally be told that they could not change the price. I told the *** that I wanted to cancel my order (that I had just placed a few hours before) and she said it was too late for that. She sent me to a supervisor and she said that she would try to intercept the order, but could not guarantee. The order was shipped. I called Kohls back and was told to refuse the order. I refused the order and it was returned to Kohls and they received it 5 days later. I have chatted and called Kohls several times and 3 months later still no refund. I am attaching all of my emails from my first order, copies of all the chats, text from ***** delivery, and all other pertinent info regarding this complaint. THIS HAS BEEN AN ABSOLUTE NIGHTMARE!! I expect a full refund of $477.71.

  

  Business Response

  Date: 01/06/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was credited on 1/6/2023.  The return credit was $477.71 gong back to the Mastercard ending in 3889.  The refund back to the Mastercard will post within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 5, 2022 Ordered (4) Huda Beauty Eyeshadow Palettes for a total of $141.05. I paid $100.00 by a Virtual Gift Card through Raise.com and paid $41.05 by Credit Card though PayPal. Received (3) pairs of boots instead. I was told by ****** to simply return the boots to any ****** store and since the eyeshadow I ordered was no longer in stock they would send me a refund.To date I have only received $41.05 refund back to my Credit Card and after numerous chats and telephone conversations, I still have not received a refund for the $100.00. The last person I spoke with told me that I received a full refund for the (1) Eyeshadow Palette I purchased after she just told me she see's where I purchased (4) and that I paid $100.00 by Gift Card. I asked to speak to a Supervisor and was transferred to a number where I had to leave a message and have yet to receive a call back.All I want is $100.00 refund and I don't understand why this is so hard for ****** to do.I have a friend that paid the same way and is in the similar situation.

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. Upon review of Order ********** placed November 5, 2022 for four HUDA BEAUTY The New **** Eyeshadow Palettes (SKU ********). This order was tendered with $41.05 Paypal and a $100 Gift Card.
  
  We confirmed one palette was refunded November 16, 2022 with $35.26 going back to Paypal. The 3 remaining palettes were refunded January 5, 2023 with $5.79 back to Paypal and a $100 KMC (****** Merchandise Credit) being mailed out January 6, 2023 to the billing address on the original order. Please allow up to 10 business days to receive KMC. If customer does not have by January 20, 2023, please contact ****** directly.

  Customer Answer

  Date: 01/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On line ordering system will not credit me for my $50 in gift cards

  

  Business Response

  Date: 01/05/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see evidence to review. Please reply with more information including proof of purchase ie: Order number or packing slip for us to research further.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  There are two cancelled orders because gift cards did not apply even WITH THE HELP OF CUSTOMER SERVICE! The cards were entered correctly but did not apply as the customer service rep insisted they would.  She was certain that I did not do it correctly so she cancelled my order and made me step through another order with her guidance - it did not work either.  Then she placed me on hold and never came back.  I wasted my entire afternoon on this and still have no order placed.

   

  Cancelled order numbers:

  6322215164

  6322216034

   

  
  Regards,
  
  *********************

  

  Business Response

  Date: 01/11/2023

  Upon review of customer's concern, customer also contacted ****** Executive Offices regarding the same concern at the same time of the BBB submission. 
  
  Upon review of Order ********** placed January 6, 2023 for BISSELL ReadyClean Cordless 10.8V Vacuum (SKU ********) this order was tendered using the two $25 Gift Cards in question. We consider this matter resolved.

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  However, they do NOT address the issue with the website, their customer service rep not treating me in a professional way, and the **** that I attempted to contact their *********** PRIOR to filing a complaint Kohls has lost a customer - it is too difficult to do business with them!

  
  Regards,
  
  *********************

   

  
  

  

  Business Response

  Date: 01/16/2023

  Again, we regret the customer's recent experiences. Similar to other retailers, Gift Cards can be scanned or manually entered into the customer's shopping wallet and then tendered at checkout. We can pass customer's feedback along to our internal partners for future consideration. 

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Clearly, they are not reading/understanding my responses!  I don't know who their "internal partners" are - is that someone who will further train customer service reps to act professionally?  Please advise.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2022 I had a very long chat with ****** representative regarding the return of an item. She assured me that the return will be processed and I would be getting confirmation shortly. I was to expect a return prepaid label and free scheduled pick up. None of this occurred. I am attaching a copy of the chat

  

  Business Response

  Date: 01/06/2023

  We apologize for our customer's disappointment.  We have requested a pickup with our carrier that picks up unboxed items; This Logistics Team will contact the customer directly to set up a date and time that is convenient. The refund will be requested once the pickup is complete and the refund will reflect on the Mastercard ending **** within seven business days.

   

  Thank you,

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4/22 I place Order #********** with Kohls to purchase a hooded dress and leggings for my grand daughters Christmas present. On 12/5/22 I received notification that the hooded dress was out of stock and that the leggings were prepared for shipping. Also on 12/5 I received a **** tracking number with a status of "**** Awaiting Item". Several days later on December 18th the shipment status was unchanged and I called Kohls customer service requesting a cancelation of the order that had not shipped and full refund of $18.27 that has been charged to my debit card. This charge included: $8.79-Leggings, $8.95-Shipping, and ****-Tax. When I didn't receive the refund I contacted Kohls again on 12/18 and was told I would receive a refund of $9.32 only; which is for the leggings at $8.79 and tax of **** cents. After my disagreement with this solution and much discussion with the customer service representative he agreed to submit the request for a full refund in the amount of $18.27. However, this was untrue and on 12/30 I received a credit for only $9.32 to my debit card. ****** has FALSELY collected shipping charges and REFUSES to refund $8.95 in shipping fees charged for an item that according to their own shipping update was never provided to the carrier for shipping. Kohls is clearly keeping money for a shipping service they did not provide!

  

  Business Response

  Date: 01/05/2023

  We apologize for our customer's experience. As with similar retailers, shipping is not reimbursed. We have processed the difference of the shipping, please allow up to 7 business days to receive back to original form of tender used on Order **********.

  Customer Answer

  Date: 01/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company about my package that was never received on the 22 of December. Was told I was refunded that same day and to wait 7 business days and then I will see the money back in my account. It is now January 3rd and I still dont have my money back. Unbelievable, never shopping with this company again and if I dont have my money by Friday ** doing a chargeback. And then apparently they dont send emails to confirm refunds like all other companies do. Crazy.

  

  Business Response

  Date: 01/06/2023

  We apologize for our customer's experience. Upon review of Order ********** placed December 18, 2022 for one Shark AI Ultra 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean (SKU ********) This merchandise was refunded January 1, 2023 for $320.24 back to the original form of tender used on original order. Please allow up to 10 business days to receive.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a waterslide from Banzai in May/2021 and the waterslide cost $400 plus tax. The product is defective because it continuously leaks large amounts of water from the slide. I have called Banzai at ************ and no one returns my calls. I have also sent them a product ticket on their website and they stated they can not do anything. Please, help me to get my product replaced. I spent too much money for it to be a one-time summer activity. Good Day, Good Day, My name is *************************** and I purchased the product from ******. The Purchase order number is ********** from Kohl's Department Store. I bought the pool in May 2021, and I did not use it until July 2021. I am emailing because the waterslide pool is defective and will not keep water in the large waterslide. I am requesting a new slide to be sent to me because I paid too much money for this product for it not to be holding the water. I read the instructions where it stated the pool will have bubbles at the seam but that is not so with this pool the water is leaking out the waterslide fast and heavily. I do want my grandson to enjoy the pool for more *******. Attached is a picture of how fast the water is leaking from the waterslide pool. Please send the waterslide to ***************************, ************************************************************** Sincerely, ***************************, a loyal customer ************. I have been trying to resolve this issue since October, 2022. Please help! I do have a Khol's credit card.

  

  Business Response

  Date: 01/09/2023

  We apologize for our customer's experience. ****** is proud of our generous return timeframe of 180 days from original purchase date and 30 days for electronic/excluded merchandise and 60 days for Beauty, Sephora and Marketplace items. We confirmed that Order *********** for one Banzai ************* Splash Park (SKU ********) was placed May 27, 2021. ****** is unable to assist as this merchandise exceeds our 180 day posted return policy.
  
  The Banzai website for consumers is:  ***********************************;

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************