Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's

  4095 Pearl Rd Medina, OH 44256-7670

• 

  Kohl's Department Stores

  6063 Sawmill Rd Dublin, OH 43017-3633

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I was assured that refund was inititiated on Dec 10th for the order ********** . Reference # ******-062901 and 221214-020558 Till now, I have followed up multiple times but I don't see the refund yet. How long do I need to wait for the refund to show up? This has never taken this long in the past. Please do what was promised and refund me the amount

  

  Business Response

  Date: 12/22/2022

  We apologize for our customer's disappointment.  Our records indicate that we credited sku 65976346 on the Kohls.com order ending **** going back to the **** card ending **** for the amount of $254.38.  The refund back to the **** card will post within the next seven days.

   

  Thank you,

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2022, I placed an order for 2x Lego sets, and they were promptly shipped within a few days. About ten days go by when I notice I haven't received any update on the shipment of my order. I was given two *** tracking numbers, and when I check them I notice that the status is "The package is undeliverable and is in the process of being disposed of according to the local guidelines." Both packages were marked as unable to delivered and I never ended up receiving them.I contacted Kohls about this and was told that I'd be refunded within 7 business days. After 10 more days, I contacted Kohls again and was told the same thing, that the refund was processed and that I should contact my bank for further instruction.It has now been over a month and I still have not been refunded for an order that was never delivered to me. I reached out to *** who confirmed that the package was undeliverable, and that I needed to contact the merchant for further instruction.I would like to be refunded in full $1823.23 for my order. Order Number: ********** Tracking numbers: 1Z4E2R020326033234 / 1Z4E2R090325928507

  

  Business Response

  Date: 12/20/2022

  We apologize for our customer's disappointment. Our records indicate the Kohls.com Order ending in **** was undeliverable according to the *** tracking numbers ending 234 and 507. We credited the full order on 12/20/2033 with $1,823,23 going back to the Discover card ending 9227.  The refund back to the Discover card will post within the next 7 days.

   

  Thank you,

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11th, 2022, I placed an order on ****** website, order number **********. This was for "Orchard Hills Computer ************** It was shipped from third party, ****** with *** tracking 1Z52636E0394164056. *** did not deliver the goods because it was damaged during transit, and *** returned it to the sender, ******.I called ****** and they told me they were not able to help since this was ordered through ******. ****** said they would start the refund process once their warehouse receives the goods, but from my perspective, the goods was returned to ****** so it would never trigger the refund process at ******. I talked to multiple agents from ****** customer care, nobody seems to know what would happen in this situation involving a third party and I am very concerned I will lose my money, so I'm making a complaint with the hope that BBB helps me get my money back from ****** as I paid them for a desk and I am not getting any desk.

  

  Business Response

  Date: 12/22/2022

  We apologize for our customer's disappointment. We ************************ the full Kohls.com order ending in **** on 12/21/2022.  The return was credited in 2 parts with $7.74 going back to the Mastercard ending in **** and $260.00 mailed in a gift card. The refund back to the Mastercard will post within the next 7 days. 

   

  Thank you,

  Customer Answer

  Date: 12/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered online 11/25/22 black friday specials i received one item 3 items have not been shipped. after numerous emails from me to kohls inquiring about missing items, i have never been contacted. today i have been online with a "person" and have been typing back and forth for over an hour! now i have a "supervisor" online who says my items are not available now; but he will "help" me to get a credit!! i don't need him to issue a credit; i want the items that were ordered at the price advertised! i have wasted a lot of xmas shopping time to get these. can you help me, please. i can't believe that ****** would do this false advertising! i've shopped there forever. thank you for your time *************************

  

  Business Response

  Date: 12/26/2022

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was never delivered, via *** transferred to USPS.  However, as it was not received, we offered to replace the order at no additional charge to the customer or accommodate a refund. We are waiting for a reply from the customer on how she would like us to resolve this matter.

   

  Thank you,

• Initial Complaint

  Date:12/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls located at **********************************************, has a 20% off sale on Sonoma Heritage quilts and pillow shams. I attempted to purchase one pillow shame and one quilt when I saw two separate prices on each item. The pillow sham had a Sonoma price sticker of $24, but a Kohls price sticker stuck over Sonomas price sticker indicated $29. In the queen size matching quilt, the Kohls price sticker was $94.99, but when peeling up this price sticker, I discovered a Sonoma price sticker of $79.99. I spoke to a customer service person in the **********************, and I was told yes, the Kohls price sticker is the price for the 20% discount on both items. I feel this is deceptive pricing to the customer, and this needs to be exposed.

  

  Business Response

  Date: 12/20/2022

  We apologize for our customer's disappointment.  We have made several attempts to contact the customer via phone leaving messages with offers of resolution; receive call backs but no connection has been made.  The customer has the direct contact information for any further questions or concerns regarding this matter. 

   

  Thank you,

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I received a call on 12/19/22 at 10:41 am from a ****** corporate representative named *********  **** left a voicemail message regarding my complaint and indicated I should call her back at ************.  This is the one and only call I received from her.  I, on the other hand, made a call back to her on 12/19/22 at 10:55 am and 10:57 am, and  left her two voicemail messages.  On 12/20/22 at 10:32 am I left her a third voicemail message.  Her response back to the BBB is false information, and I do not accept this resolution.
  
  Regards,
  
  ******************************

  

  Business Response

  Date: 12/20/2022

  We received and have responded to the customer's rebuttal explaining what may have happened with the sticker pricing in the store. Prices can change daily with different promotions and the sticker may or may not have been removed or the sticker could have transferred from another item.  Regardless, as a courtesy we have emailed a $50 courtesy ****** Cash coupon to the customer as resolution.  We regret we disappointed our customer.

   

  Thank you,

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ********** on 12/10/2022 for $610 and order ********** on 12/11/2022 for $76.68. Both of these orders were charged to my Kohls card. However, when I returned them to Kohls they charged back $65.23 to a master card ending in ****. This master card doesn't below to me. I didn't pay either order by master card. I tried to explain this to the lady at the return desk at Kohls and to a Wella P. I spoke to at Kohls.com both said I would be refunded based on how I paid. If I didn't pay by master card it doesn't help me if you refund to that card in lieu of my Kohls card. ***** P kept telling me she couldn't see (bring up on her screen) any information to help me. The girl at the Kohls store gave me back the return papers that came with the Jewelry. After I finally looked at the return papers, I noticed that one return order had someone else's name and order number 63142254_1 on it. I was sent someone else's return bracelet- instead of a new bracelet. More that anything else, I think this is what upsets me the most.

  

  Business Response

  Date: 12/19/2022

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was credited with $76.68 going back to the ****** Card ending ************************ **** was credited for SKU ******** with $283.96 going back to the same ****** Card.  The refunds will post within the next 7 days.  The receipt information from the customer for the Mastercard charge has been forwarded to our internal business partners for review. 

   

  Thank you,

• Initial Complaint

  Date:12/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried calling **************** but the ******************* understand after trying to explain 6 times. I received and Email for Self Pick up at the Parma Store. This is the first time ever getting a Self pick up. The Instructions in the email are INCORRECT. The Self pick up is in back of store next to Amazon returns. The regular pick up is in front by registers. I waited 30 min due to line for pick up. If correct instructions were given I wouldnt have had to wait at all. Please correct your email instructions and hire **************** that can understand English

  

  Business Response

  Date: 12/22/2022

  We greatly apologize for our customer's experience. We spoke with ********************** management of the *****, ** store location to make them aware of this issue and to have the verbiage corrected. 

  We apologize for the inconvenience that this caused, but appreciate the time it took for our customer to contact us regarding this matter.

  Thank you. 

  Customer Answer

  Date: 12/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Oct 30, 2022 for 2 pair of pajamas to be shipped to store for pick up, the amount was *****. The order split up by kohls online and shipped one pair of the pajamas $32.99 supposedly to my home delivered on Nov 3, 2022 but I never received the order. I picked up the one pair from kohls and returned at the store and received a credit. But I have not received my refund from kohls for the item I never received. I have been calling kohls customer service for over a month and nothing has been resolved all I get is I will get the credit but it will take 7 days it is now Dec 15, 2022 and my kohls account has not been credited. I am very disappointed and frustrated being bounced around and lied to by Kohls customer and ********************** services. I need your help to get this finally resolved. Here is the Order #**********.

  

  Business Response

  Date: 12/16/2022

  We apologize for our customer's experience. Upon review of Order  ********** placed October 30, 2022. Customer purchased Plus Size Sonoma Goods For Life Long Sleeve Pajama Top & Microfleece Pajama Pants Set (SKU ********) Purchase Price $16.55. Customer returned in ********************** November 10, 2022 at our Oxford Valley store and was refunded $16.55.
  
  The other item purchased was Plus Size Croft & ****** Textured Knit ****** Long Sleeve Pajama Top & Pajama Pants Sleep Set (SKU 73224056) 
  Purchase Price $30.78 ($21.83 + $8.95 Shipping) This pajama set reflects delivered November 2, 2022. This pajama set was returned in store at our Oxford Valley store Novemer 3, 2022 and customer was refunded $21.83 (we do not refund shipping)
  
  Customer called ************************** November 30, 2022 to request refund of the $8.95 and request was granted. Customer's refund of $8.95 processed back to her original form of tender used on the order 12/02/2022. This order has been fully refunded.

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all I have never done business ever from and with this store? And constantly every day getting constant harrassing emails trying to run there fraudulent and scam practices as well as constantly sending me types of advertizements and unfair and deceptive business practices that I never subscribed and never signed up for? I would like the follwing serious requirements to take place? First of all I would like a serious thorough vigorous investigation to take place? Please contact if and when you have a serious workers that does not breeze through the day and uses lame and bnogus excuses to not procceeded without cause? That I have constantly seen numerous amounts of times from various BBB;s? I also would appreciate how and why and when was mypersonal information was aquired obtained without my permission and authorization? And why was it compromised and sold to to various companies without my permission? I also would like a possible update and not being heard from with? A lame and bogus excuse that you have closed my case because you claim that you never received my response and rebuttal? In which in actual reality and truth I have done a long time ago? Trust me I stay on top of my case? I also would like to view and see to it that my personal information can be permently deleted? I also would like an official apology? And also I would like if possible that the busines possibly get the message I do not ever want any types of communication from them? And also I would never use purchasenor ever spend a dime in there store not ever? And I would appreciate that they opt my persoal information for good really? Peace?

  

  Business Response

  Date: 12/17/2022

  We apologize for our customer's frustration. Upon review of the received complaint, we did not see an example of what the customer is receiving. If the emails are legitimately from ******, we include an unsubscribe at the bottom of the emails. If customer would like us to review further, we do need an example of what is being received.

  Customer Answer

  Date: 12/17/2022

  ss in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]yes I do reject what they are saying and doing? Because I have been down this road many times? What they are trying to do is watheyit you out as well as waiting for this case? To close so  they can  start sending more harrassing emails? I have encountered this too many times to mpt to know that this does not happen? And for right know that is exactly what they are doing? Trying to wait you out? Means they can not wait until.you close this case so that they can send more harrassing advertizements without an email address and a phone number? That is how they been doing it for a long time?Trust M
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 12/19/2022

  Here is the harrassement advertizements?

  
  

  ---------- Forwarded message ---------
  From: ****** Rewards <INFO.PGTLQLZ-NVPAD_2020@oyenterpri.vip>
  Date: Wed, Dec 14, 2022, 10:54 AM
  Subject: Congrats CARLOSBROOKS ! You're OUR ChristmasWinner
  To: <*************************>
  Cc: <*************************>
  

  
  
  

  CARLOSBROOKS YouHaveWon an Le Creuset
  

  
  
  

  

  Business Response

  Date: 12/22/2022

  Thank you for your response. Upon review of the email that our customer received, it is unfortunately not a ****** email. The email address does not contain the ****** name and it states at the bottom of the email that it is a survey from a company named Blue Wow.

  ****** is not affiliated in any way with this company. There appears to be an unsubscribe link at the bottom of the email that our customer can use to unsubscribe their email address from this company's email list. We recommend that our customer uses this link to unsubscribe from this email list.

  Thank you. 

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]Excuse me as I indicated and left you a message and I will say that again so that you and your company can fully understnd very well ?Most of these conpanies that I have never never done business with send and make you think? That they are abiding by your rules and regulations making you out to be ignorant to the fact? That have your company send me a fake and disrespectful email? Trying for you to make me belive that they will iopt my information out? All of this has long been a smoke creen to have you going on another direction and constantly being wayu offof my complaint? Longest that they have you convinced? When in actual reality they are wiaiting you out until you close this  case? or you give up on  it and really dont care to persue it? That is EXACTLY EXACTLY OVER ANDS OVER  AGAIN?  I have faced this issue time and time again? But I will NEVER NEVER NEVER BE CONVINCED THAT THEY HABVE STOPPED HARRASSING AND STOP SENDING ME HARRASSING ADVERTIZEMENTS QWITH OUT AN EMAIL ADDRESS AND A PHONE  NUMBER? wHAT  really ****** ****** ME OFF ARE THE **** THAT  they use you to send me a LAME YES A LAME AND BOGUS EXCUSE TO MAKE YOU BELIVE THAT THEY ARE ABIDING BY THE RULES WHEN THEY DONT  FRANKLY GIVE A DOGGONE? iF THAT  was so I would not have to be filingthis constant And harrassing numerous amounts  of complaints? You will see my complaints again and again? I ill tell you the reasons for this are because this are what these fake and immature and ignorant companies have always been about really?
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted via Kohls via ******* to cancel an order. Only response was canceling an order is not an option & to call the store to extend my pick up time. If I wanted to extend the pick up I would have requested it.

  

  Business Response

  Date: 12/16/2022

  We apologize for our customer's experience. We have gone ahead and contacted the store directly and they have cancelled the customer's order. Please allow up to 24 hours to receive the ****** Cash back.

  Customer Answer

  Date: 12/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************