Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Department Stores

  1855 Hilliard Rome Rd Hilliard, OH 43026-7288

• 

  Kohl's

  835 E Coliseum Blvd Fort Wayne, IN 46805-1221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I have tried several times to resolve the issue over the phone with customer service regarding my ********************** rewards points not transferring into kohls cash. The points were added to a closed rewards ID *********** thus the reason the points are not rolling over into kohls cash. What I need from customer service is to issue the amount of $155 that I am rightfully owed. Thank you I look forward to resolving this asap.Best,*********************

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. Upon review of the received complaint, the Rewards # was blocked and the attachment included also did not provide the Rewards # in question. We can review the "closed" Rewards if customer includes an attachment showing the full Rewards number of this account in question.
  
  Please note that we did locate two other active Rewards account tied to the customer:
  
  Rewards: *********** Opened: 11/10/2022
  ************************************* **************
  
  
  Rewards: *********** Opened: 10/04/2021
  *****************  **************

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello,

  Here is the rewards number associated with the issue #***********. I did create the other two accounts in hope that I could get the rewards balance transferred from the closed account into an open account. Unfortunately, this was not the case. I would much appreciate if you could take care of the request of transferring the rewards balance into the account associated with the following email address. *************************************
  
  Regards,
  
  *********************

  

  Business Response

  Date: 01/13/2023

  Rewards account *********** is closed and no Reward certificates were generated from this account.
  
  Please advise where customer's screenshot of the $155 ****** Cash issued next month is from. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kohls rewards balance of $156.74 for the following account#*********** states online that $155 kohls cash will be issued at beginning of next month. I am tired of the back and forth. I am rightfully owed store credit. Please do the right thing and release the rewards amount.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 01/25/2023

  As requested, we have requested a ****** Cash coupon for $160 to be emailed to **************************** the email provided on the BBB complaint itself.
  
  With regards to the customer having two active Rewards accounts, customer must call 
  ****** ***************** ************  and ask for the accounts to be merged/combined as customer verification is needed and that cannot be done via the BBB.

  Customer Answer

  Date: 01/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with Kohls online. I called on 11/23/2022 and asked *** to return a package I was going to receive because the date kept being changed for delivery. *** returned the package back to the sender which is Kohls warehouse ***************. The package was received back to the warehouse on 11/28/22 at 10:46am. I called Kohls to see why the charge has not been credited back to my kohls account. I called on 3 separate occasions. I was told it takes 7 to 10 days. Second time I called I was told it takes 30 days. Third time I called I was told 7 to 10 days and that call was made at 10am on 12/21, I spoke to a girl *****, she told me she was going to have the amount credited back to my account expedited seeing *** waited such a long time. I again called tonight 12/29, I spoke with a gentleman *****, he apologized for not receiving the credit back to my account that he was sending another message. I have had an account with Kohls for quite a long time. I am never late with a payment. Now I have a bill that is due in 1/10/2023. I should not have this bill to pay, the total is $67.77 the item number is **********. E-COMMERCE. The package was sent back to ********** Corporation *************. Im hoping the BBB can help me get this resolved. I am disabled and on a very fixed income, I dont want to keep seeing the amount on my statements and I dont want to have to pay for something that isnt in my possession.Please and Thank You, I hope you can help me Sincerely ********************* ************ *********************************************************************

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of Order **********, placed November 17, 2022 this order included two items: ************* Teacher Mug (SKU ********) and BLACK+****** Deluxe Vacuum Sealer (SKU ********)
  
  The ************* Teacher Mug (SKU ********) was delivered November 19, 2022 and returned November 28, 2022 along with a ******** Beach Roaster Oven, return amount for the two items was $37.44
  
  The BLACK+****** Deluxe Vacuum Sealer (SKU ********) which was not delivered, was refunded January 3, 2023 in the amount of $56.53, we credited the difference of $4.23 for Rewards reduction January 3, 2023. This order has been fully refunded.

  Customer Answer

  Date: 01/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I checked my kohls account this morning and my account has been credited.

  
  Regards,
  
  *********************

  
  

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased over 300 in makeup at a kohls Sephora in ********** .I had lost the recipe for two of the items that totals to about 100 I figured since its Sephora I could find the purchase with an email phone phone number well that wasnt the case . I was told I never put in that info that thats why my purchases wasnt coming up . Funny thing is I was give 20% off for using my vib account witch means i did in fact use my email . I contacted corporate and was given an email copy of my recipe . Took it to the store and the manager said they couldnt do anything with that recipe . She suggested I gift it .

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. ****** is proud of our generous return timeframe of 60 days for Sephora merchandise. Upon review of the received complaint, the customer included a ***** label to JAC **** In order for us to review the received concern, we need a copy of the original ****** Receipts to investigate further.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I did not send in a shipping label . I sent a picture of my recipe that kohls corporate office sent me to be able to return my items 
  [Please type your response here.]
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/06/2023

  Upon review of the received attachment, the customer is not providing what is needed. The attachment is a ***** label from the consumer to JAC **** We are unable to research a ***** label.

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  this is the recipe corporate sent me . When I took it in the items with the recipe to the sun valley store the manager said this wasnt a recipe they can scan and my return was rejected and was told by the manager that I should just oft the items 
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 01/17/2023

  
  

  Customer Answer

  Date: 01/17/2023

  Im not sure why its not being revived Ive gone ahead and emailed a picture to ur email 

  

  Business Response

  Date: 02/03/2023

  Please know that Sephora at ****** merchandise has a 60 day return time frame so the merchandise purchased on October 28, 2022 needed to be returned by December 27, 2022, this information was printed on the original receipt that the customer misplaced. ****** can only pull up Sephora at ****** purchases if the customer linked their Beauty Insider account to a ****** Rewards account. If they are not linked, we cannot see their Sephora Purchases. *Customer will see this reflected in their Beauty Insider Account in the Account Section.
  
  Please advise us of the date that the customer attempted to do the returns at ****** with the receipts, we also need to know what store location as well as any of the associates names. 
  
  We would also need to know if this is the same store location (the location of the attempted return) that the customer can go back to have these returns processed once we touch base with the store in question.

• Initial Complaint

  Date:12/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online in the amount of $108.76. (Order number **********) A couple days after I placed the order, I received an email saying my order had shipped. However, the address it had shipped to was not one I recognized. I immediately called Kohls and was told to wait until I saw that the package was refused or en route back to the warehouse. At that time I could call back and an associate would get the order reordered for me and honor all of the prices I had received for Cyber Monday. He also stated that he thoroughly notated the order with everything he had told me. So, I did as I was instructed and I kept checking the tracking information, and when it did show it was refused due to "No such address" I called again non December 6th. I spoke to a representative that completely said the oppositeof the first representative that I had spoken to days prior. She had said she could put a request to refund but they could not honor the prices or have the order shipped to me at the right address. (I still do not even know how this package went to an address in *************. I do not live in *************, nor do I know anyone there.) I had asked to speak to a supervisor for resolution. I was then transferred to ****** (rep ** OLMQ) who was absolutely not help, did not even attempt to try and help me resolve the issue. No one can tell me why my order went to this random address. He was unwilling to help me get my items and offered absolutely no support. It has now been a full month, My items are still apparently just floating out in the world of ******** holiday mayhem and I have not received any follow up from Kohls on how they are going to resolve this. Im out the money and the products. Kohls customer service has been less than helpful.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. Upon review of Order ********** placed November 28, 2022 without a ****** associate for various clothing items and tendered with two ****** Cash coupons and a Gift Card. This order also earned $5.13 in Rewards and $20 ****** Cash coupon to spend 11/29/22 12/07/22. This $20 ****** was redeemed instore December 2, 2022 at our *********, ** location towards Women's Nine West Side Zip High-Waisted Skinny Ankle Pants (SKU ********) and Juniors' SO Notched Front Illusion Knit Bodysuit (SKU 29013664).
  
  We confirmed that a refund was initiated December 6, 2022 and with refunds involving multiple tenders, customers do need to allow adequate time for processing and our associates should have advised up to 30 days for refund processing. We confirmed that Order ********** was processed January 4, 2023 with a KMC (****** Merchandise Credit) being mailed to the residence on *************** provided to our associate December 6, 2022. If customer has not received by January 19, 2023, please contact ****** directly.

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This in no way explains why my stuff would go to a random address, why I was told the items would be redirected to me, and/or why I was promised I would get the items at the price I paid. Your customer service has been awful. There has been no reasoning as to how this happened and you all have been absolutely no help In trying to resolve it. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/16/2023

  As stated previously, we are unable to research as this order was not submitted with a ****** associate. 

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a bench from Kohls around the 25th of Nov. The item arrived damaged. We reached out to customer service and was told a refund was processed. 2 weeks later we contacted them again, and again were assured the refund was processed. 2 additional weeks later we contacted Kohls on ******** and we were told there was no record of a refund. Again, we were told by the 3rd customer service person that a refund had been processed. At this time, no refund has been returned.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. Upon review of the received complaint we did not see any information for us to investigate this concern. Please reply to this complaint with an order number and or packing slip so that we may review.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2022 I placed an order for a watch for $427.20 and never received it so on December 12th I reached out to ****** for a refund and was told, which I have in writing, that I would receive a full refund and that it was processsed, reference number 221212-071577 but to date have not received that refund. I reached out twice since then and was told that the watch was delivered back to the warehouse but until it reaches the ****** facility I will not receive my refund and that could take an additional 30 days. 30 days?? I have never heard of such a thing. The tracking shows it was returned to your warehouse. What awful customer service! I am so frustrated and disappointed in the customer service.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's disappointment.  Our records indicate that the full Kohls.com order ending in **** was credited and posted on 12/27/2022.  The return credited in 2 parts with $427.20 going back to the Kohls card ending in **** and $15 emailed in ****** cash. 

   

  Thank you,

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint today about order number **********. I am extremely unhappy with Kohls service. I DO NOT want to hear weather is the problem because it wouldnt have been if it was shipped when it was supposed to be shipped and that does not excuse several CSR lying about it.First off this was suppose to be delivered by dec 24th. This was a MAJOR christmas present. It was ready and waiting to be picked up by *** on Monday the 19th.it was not picked up until later in the afternoon on thrusday. This was after I spoke with an agent on chat who Guaranteed it would be delivered on or before the 24th still then disconnected the chat and then someone else got on the chat and also guaranteed it would be delivered on or before but stated it was just a glitch in the system it had actually been picked up and was well on its way. LIE.I do have the screenshots of the chat if needed. Oh also they said due to the issue they would issue me a $10 kohls cash but the. Actually only gave me $5. Another LIE.Then I called Friday about this and I was placed on hold to speak with a supervisor and after 40mins on hold I spoke with someone who was supposed to be a supervisor just to find out it wasnt a supervisor but also told me the say it would be delivered on or before the 24th. Then placed me on hold for a supervisor and hung up.Again another LIE. So pretty much this whole thing has been a lie now it says Im getting it Friday way to late family member has already left for home. Without a Christmas present thanks to Kohls and their absolutely poor customer service. All they do is lie and clearly promote false advertising. Which I believe is illegal in the US the last time I checked. Since all employees that I talked to clearly lied as well, they must promote that as well. I am extremely upset they have lied and ruined Christmas. And now they want me to spend more kohls cash when I dont even have to full amount. This is unbelievable.Im sure someone else will lie.

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of Order ********** submitted December 14, 2022 for  the Arcade1up Ms. ****MAN 40th Anniversary Head-to-Head Arcade Table (SKU ********) we confirmed that this merchandise was shipped directly from our Vendor to the consumer thus we are unable to advise the reason for the delay. We have shared the customer's feedback with our internal partners for future consideration.

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  please see how this package arrived and damage straight out of the box. Not fixable. Not in working order. Box destroyed parts in baggies. Screen completely broken. Wood broken box torn apart.absolutely terrible experience with Kohls. Always blame someone else. I can provide the *** chat where they clearly lied as well if you would like.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 01/06/2023

  Please provide pictures of damaged merchandise and advise what customer is seeking ie: pickup of merchandise and or refund so that we can follow up with vendor directly regarding the merchandise that they shipped directly to the consumer.

  Customer Answer

  Date: 01/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  clearly at this point just send a refund. It was put in the garbage last week due to the lack of response from kohls.Im sick of playing this run around game with kohls. I have already included pictures. Here they are AGAIN.
  
  Regards,
  
  ***************************

  Customer Answer

  Date: 01/09/2023

  Please let me know if they have been attached otherwise I can send them via email. Thank you

  

  Business Response

  Date: 01/21/2023

  We have received the pictures that the customer sent but customer did not advise if they would like merchandise to be picked up or is seeking a refund. 

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  At this point I would just like a refund.
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 01/27/2023

  We have processed a return January 27, 2023 for the Arcade1up Ms. ****MAN 40th Anniversary Head-to-Head Arcade Table (SKU ********) from original Order **********, please allow up to 7 business days to receive back to the original form of tender. Please toss or discard the defective arcade table.

  Customer Answer

  Date: 01/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a damaged desk from ****** and asked for a replacement, but the online chat customer service agent told me that it was out of stock and would refund me within 7days. After 7days there was no refund issued me yet. I contacted online chat customer service agent again and asked for a refund. The agent told me the refund should be made within 48hrs, but I haven't received it even after 48hrs.

  

  Business Response

  Date: 01/04/2023

  We apologize for our customer's experience. Upon review of Order ********** placed November 30, 2022 for a T-Fal Essentials Frypan (SKU ********), Pyrex Storage Plus 4-Cup Round Glass Food Storage Bowl (SKU ********) and Tvilum 5-Drawer Desk (SKU ********) This order was tendered with a credit card, ****** Cash and two gift cards. This order also earned a $20 ****** Cash coupon to spend 12/08/22 12/18/22 as well as $6.28 in Rewards. The $20 ****** Cash coupon was redeemed December 8, 2022 towards Order **********.
  
  We regret that the Tvilum 5-Drawer Desk (SKU ********) arrived December 7, 2022 damaged and customer was misquoted regarding refunds by two of our associates. Refunds involving multiple tenders do need to allow adequate time for processing and our associates should have advised up to 30 days for refund processing. This desk was refunded January 3, 2023 with part of the refund going back to the original credit card and a portion being mailed to the customer as a KMC (****** Merchandise *********************** to the billing address on file, please allow up to 10 business days to receive refund. If customer has not received KMC by January 19, 2023, please contact ****** directly.

• Initial Complaint

  Date:12/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. For almost a year,another name has appeared on my e mail address,******************************* and I have no idea whom this is. Her birthday is in May or June because I received her birthday kohls cash. Practically all my e mails have her name on them. I will receive an e mail once in a while with the correct name on it.I have called customer service a lot and I mean a lot with every one saying that it will be fixed but it has not been taken care of. If needed,I can fax e mails with my name on it and some with the other name on it. I want this fixed now. Now my birthday is in December,***************************,and my birthday kohls cash has her name on it.

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any evidence attached for us to investigate. Please reply with examples of what customer is receiving so that we may share with our internal partners to review.

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought boots on a Black Friday sale. They dont fit I purchased them online. Every consumer practice allows you to return a product for equal or lesser value and gives you a fair exchange policy. Literally the kohls supervisors were not understanding. I bought two pairs ironically we dont fit. I tried to return them they wont do returns for another size. I explained that I basically am getting robbed because they said the only way I can get an even return is to put my money out first which I already paid the product but they want us to pay more money to just get a different side and then return it to a store when I bought it online and then after all of that Ill get the discounted price of the original boot insane policy kohls should be ashamed of themselves. This should be fraudulent to do to ur consumers!

  

  Business Response

  Date: 01/03/2023

  We apologize for our customer's experience. In the event that a customer would need to complete an even exchange (same item and price, different size or color) for an item, this can be done with a receipt at any register. An even exchange must be exactly even (based on the original or clearance marked price tag) in order for an exchange to be processed. If the items are not an exact even exchange, a return will be recommended.
  
  In the event the item is not available in the store for purchase but is available online, the even exchange involves another step. Customer would need to purchase the same item in the desired size. Once the merchandise is received bring to a local ****** store for a return so that the returned item can be exchanged. Again, original price or clearance price must match the merchandise being exchanged.
  
  For example: An item purchased at $19.99 but original or clearance price is $24.99 can only be exchanged for the same item (different color/size) at $24.99.

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 01/03/2023

  I am rejecting the business response because it does not make sense. I purchased the boots online. I cannot return them in store. Therefore, if they are not going to offer me a full refund on the retail value of the boots, then I will be unable to get a different size. Thus, I am not satisfied with the business response because it still does not help my situation and I am still with out Christmas gifts.