Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohls Department Store

  10353 Indianapolis Blvd Highland, IN 46322-3509

• 

  Kohls Department Store - All Locations

  3131 Woodland Dr SE Grand Rapids, MI 49512-1673

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls corporate ******* his id # was ****, give me a credit $35 about previous issues and told me I just need references number everything is already recorded in that reference #. I dont need any details so i just keep reference #. Now when its time to give me off that $35. Kohls employee are making a drama and not giving me my credit . So kohls is not keeping their commitments. They cheat on customer.

  

  Business Response

  Date: 12/12/2022

  We apologize for our customer's experience. Upon review of the received complaint, there is not enough information for us to research. Please advise the date of the call and the original issue so that we may research further.

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

   

  i have attached references number 190818-009748. In this reference number everything is written also confirm by another employee 2 days before i made complaints. He told me yes i have $35 credit and since I dont have kohls charge account, i have to first make a purchase and then give a call so they can apply.

  

  Business Response

  Date: 12/16/2022

  Upon review of the 190818-009748 this note that the customer provided is from August 18, 2019 regarding a call from December 7, 2018. 
  
  As a one time high level courtesy-we have granted customer's request and applied a ************************** to customer's recent order ********** placed December 10, 2022. This will create a $35 credit back to customer's **** ******, please allow up to 10 business days to see the $35 credit back to the ****. We consider this matter resolved given the age of the original complaint.

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

   

  this order never been delivered so it has to full refund but this refrance number everytime when i call they said we cant give credit. So you guys can send me a gift card which I can use whenever i make a purchase. I dont want this headech. 

  

  Business Response

  Date: 12/22/2022

  Thank you for your response. We show that order number ********** was delivered to our customer on 12/14/22.

   

  Thank you. 

  Customer Answer

  Date: 12/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

   

  i received that messages too but actually my package never came there was an issue. I checked in office people they said no packages received for me.

• Initial Complaint

  Date:12/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on kohls.com on Monday 11/28/2022 (#**********) for a SodaStream Terra Sparkling Water Maker Bundle (color-white). The item was on sale for Cyber Monday from $99.99 to $59.99. Additional offers and coupons resulted in the total purchase price being $35.19. On Thursday 12/01/2022, I received an email indicating that my order was "canceled due to the items...bring unavailable or sold out." I checked the website and the item was available. I called customer service and was told that they had it in stock when it was purchased but then ran out and then got more in stock and I would not be charged. I spoke to a supervisor who said I could repurchase at the new price of $89.99 and when I provided my original purchase price of $35.19, she sent me $55 in ****** cash to supplement. I placed the order a second time on 12/01/2022 (#**********). On Monday 12/05/2022 I received an email that my order had been canceled for the same reason - the item was no longer available. Once again, I checked the website and they were still available. I called customer service and asked to speak with a supervisor. I was given the same info - they had it in stock when I ordered it, then no longer had it in stock, and now had it in stock again. He told me to reorder the item and gave me $30 in ****** cash to offset the current price of $89.99 from the sales price of $59.99 that was in place on Cyber Monday. I asked if the order would actually go through this time and he told me there was no way to know. I reordered the item on 12/06/2022 (#**********) but switched to color-black in case the issue was with inventory on the less common color. I received an email on Friday 12/09/2022 that the order was canceled due to the item being unavailable or sold out. The item is still in stock on the website. I have not called customer service again because they have been unable to resolve this issue.

  

  Business Response

  Date: 12/12/2022

  We apologize for our customer's experience. Orders are fulfilled in the order that they are received and are handpicked by our associates for fulfillment. If an item is not available, unfortunately we will cancel. Sometimes during peak sales, the vendor may replenish stock and update online and the cycle starts over. The first come first serve orders are picked and fulfilled. We regret any frustration this has caused.

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The business has made no effort to resolve the situation and expects me to continue to re-order the item until I happen to get into a queue where they claim to have the item available.  The item is still showing as available on their website - at no time in the past two weeks have I seen it as "unavailable", which is false considering the three instances where my order was canceled after the fact.  In addition, the item is no longer on sale so it is now $99.99, which is $10 more than it was last time I tried to place the order.  Previously there was free shipping for any order of $35 or more and that has changed to $49.  So if I were to re-order the product today I would not only pay more but also have to pay shipping after using the ****** cash that they provided me in order to offset the difference in pricing from their false advertising and continuous order cancellation.  I just want to obtain the product for the original $35 that was offered. 

  For your reference, details of the offer I reviewed appear below.

  
  Regards,
  
  *******************

  

  Business Response

  Date: 12/16/2022

  Again we regret the customer's disappointment that the popular SodaStream bundle has been cancelled for going out of stock. Upon review of the complaint in more detail, we verified that the Cyber Monday (November 28, 2022) price was $59.99. Customer's order ********** was cancelled due to being out of stock. 
  
  Customer called kohls.com 12/1/2022 to voice his disappointment and was given $55 ****** Cash for inconvenience of original order and placed another order ********** 12/1/22 upon receiving the $55 ****** Cash as the SodaStream bundle was back in stock for $89.99. Unfortunately again, the demand exceeded inventory and this Order was again cancelled. 
  
  The customer called kohls.com 12/6/2022 to again voice his frustration about his second order for the SodaStream bundle being cancelled and was compensated with additional $30 ****** Cash. Customer redeemed this $30 ****** Cash along with the remaining $50.27 ****** Cash from Order ********** and customer placed a third order (Order *********** December 6, 2022 for another SodaStream bundle ($89.99) This Order ********** unfortunately was also cancelled due to high demand exceeding inventory. 
  
  Customer has been compensated twice with ****** Cash $55 and $30, together this totals $85 which exceeds the cost of the Cyber Monday SodaStream promotional Price of $59.99. Kohls does advise in our Cyber Monday advertising that deals are valid while supplies last. 

  Customer Answer

  Date: 12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  After receiving the last response from the business, I submitted a new order for the product, which still says it is available online.  I placed an order on 12/16/2022 (#**********).  On 12/20/2022, I received an email indicating that the order was "canceled due to the items...being unavailable or sold out."  Once again, the item is available on the website as of the time I am writing this.  This is now the fourth time I have tried to place this order and it has been canceled due to the product being "unavailable", but the website continues to see that the product is available.  The business providing me with funds to offset the price difference between when the item was on sale vs. the regular price is not helpful if the order will not go through.  I can't fathom how the business can post product availability and then have to cancel every time I place an order.  Is this happening to every other customer, as well?  It's absolutely ridiculous and a waste of time to have to continuously re-order the product and wait several days to learn that the order has, once again, been canceled.  The business has made no real effort to assist with this issue, either via customer service or my attempts through ********************.

  Regards,
  
  *******************

  

  Business Response

  Date: 12/22/2022

  We are sorry that our customer's orders continue to be cancelled. We show that the item is currently back in stock and our customer is welcome to place another order. Unfortunately, that is the only way to resolve this matter at this time.

  We apologize for the inconvenience that this has caused.

  Thank you.

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per the instructions provided by the business, I placed the order for the 5th time on 12/22/2022 (#**********), the same day I received the last correspondence from the business (via BBB) indicating that the item was in stock and I should re-submit the order because it's the "only option".  At the time, the item was on sale for $79.99. down from $99.99.  I also ordered Bubly variety packs to be used with the product, which were also on sale on 12/22/2022.  On 12/27/2022, I received an email indicating that the entire order has (once again) been cancelled due to all of the items being out of stock.  Low and behold, all of the items are currently showing as available on the website for their full prices.  The business continues to fail to resolve the issue and I will continue to reject any response until they actually try to assist in a helpful manner.  I have now spent a month trying to order something that has never once indicated it is out of stock on the website.

   
  Regards,
  
  *******************

  

  Business Response

  Date: 01/12/2023

  Our internal *************** contacted Sodastream directly for assistance and ****** was advised: Due to its contents, this product cannot be shipped via our **************** or sent to ******, ******, P.O. boxes, and/or APO/FPO military addresses. This information can be found in the Product Details online.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/2022 I planned to order all of my Black Friday purchases on the Kohls website using my new Kohls credit card. I was offered a coupon for an extra 35% off on my purchases to use the credit card along with the sale advertised to earn an extra $15 Kohls cash for every $50 spent at Kohls. I called the customer service number to place my order that evening but informed the sales associate that I wanted to add more to my cart. I asked how late that I can call back before midnight to place my order. I was told that they are open 24 hours so I had time to add more to my cart to qualify for the Black Friday sale plus the $15 Kohls cash for every $50 spent. I was thrilled and added more to my cart. When I called back before ************ went directly to an automated message stating that they were closed. I called back to discuss what happened to see if they could make it right and they offered me $20 Kohls cash. A spit in the face because of the amount I would have earned had my order been placed on Black Friday. **** in the *********** location told me that hes following Kohls protocol and its all in the system and he can not give any Kohls cash. He was the supervisor I spoke to after speaking to an agent who offered me $20 Kohls cash. I asked if he could call the agent to make it right to place my order including the Black Friday sales offers. I was told no he cant call any one but I could call the other number again to speak to an agent. This would be pointless because the agent was not able to help and transfer me to ****. I decided to order everything elsewhere because without the Kohls cash offer it was not worth it. Plus, I was very upset with how **** spoke to me, a customer wanting to spend my money at **********************. He just kept saying everythings in the system, I wish I could help. He would not transfer me to a supervisor. He said they dont take phone calls. So if I customer has a complaint there is no resolution but to blame the system. Insanity.

  

  Business Response

  Date: 12/15/2022

  We apologize for our customer's experience when calling our call center. We have reviewed the concern and verified that customer was provided incorrect information about our call center being open 24 hours on November 25, 2022. 
  
  We have also listened to the calls on November 26, 2022 with the offer of $20 ****** Cash and the customer's request for $180 ****** Cash for missing out on the November 25, 2022 ****** Cash earning period ($15 for every $50 spent) We have gone ahead and requested $200 ****** Cash to be emailed to you. 

  Customer Answer

  Date: 12/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint and the offer is fair. I do hope that your employee s may learn how to be more respectful. Its not what you say, but how you say it. Im sure youre aware of which phone conversation I am referencing that felt very disrespectful from a customers perspective. Ive never had an unpleasant Black Friday until this year, hence the BBB complaint. Hopefully no other customers will have to be spoken to the same manner that I was spoken to in the future. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted customer service chat on 12/7/22 at approximately 11:10pm due to having issues with my kohls cash that was issued in store. The kohls cash was expiring at 12am and it was not registering upon entry. Agent ***** connected me with a supervisor for assistance. Supervisor **************, immediately informs me that I would need to contact the store and was unable to assist. He then proceeds to tell me that my account had unusual patterns and kohls would no longer be able to process any refunds/comps. Ive never once requested a refund nor to be compensated, I simply reached out to customer service to figure out why I was unable to use my kohls cash. My most recent return was a foundation from Sephora that I had no choice but to return it rather than inconveniently travel 1.5hr to exchange for a different shade. 2021 I purchased a bed via phone and provided the customer representative with my new address and they managed to send it to my old address based on my kohls charge card address. I was left without a bed and they issued me a refund.Instead of placing fault on me they should have held their agent accountable because those calls were recorded.If this is the reason why they have me under alert, Im going to contact corporate and request a phone transcript of those conversations and seek legal action due to falsification of documentation relating to service/solution provided to customer. If the company is at fault, why should my account be flagged? I spend my money with this company and my credit card is always fully paid with a $0 balance. For ****** to make an assumption as if Im a criminal is upsetting to me when all I inquired about was to get some understanding. He was dismissive and continued to recommend I go to my local kohls for assistance. I requested to speak to someone else and he stop the chat so I couldnt reply, and then lied and said the chat was inactive. This was untrue because I never left the chat and I was screen recording the conversation.

  

  Business Response

  Date: 12/09/2022

  We apologize for our customer's experience. We have located the chat on December 7, 2022 with ************** and have launched an internal investigation into this specific chat and we are unable to release any actions taken. Please know that our associates do not have access to any personal accounts nor should any associate recommend following up with the store directly. If customer was unable to redeem ****** Cash and would like reinstated, please reply with a copy of the back of the ****** Cash that has the barcode and we will reissue.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Im declining the companys response and will no longer shop there due to this experience. Instead of providing an explanation on why the kohls cash that I received from my local store wasnt working, I was quickly dismissed and  
  compensation/refund assumptions followed after. To find out new information that my account was placed under alert when I havent done anything was extremely unsettling as well. This is a complete let down from this company and I no longer consider myself a loyal customer or feel like a valuable one. 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 12/12/2022

  As stated previously, we apologize for our customer's experience. To be clear-our associate does not have access any personal information and are restricted as to what they can or cannot see internally. The  associate should have reinstated ****** Cash immediately and not directed consumer back to the store as the store would not have been able to assist in this matter. We understand the customer's disappointment and if customer is interested in having ****** Cash reviewed, please reply with a copy of the back of the ****** Cash that has the barcode and we will reissue.

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** PLUS 2 more unauthorized charges,The robe I ordered for delivery was sent to a store very far away. I called to cancel and the *** was confused and trivialized my needs. Said he had to cancel my order. I never received the refund, but was charged two more times, both from ****.com for ***** overdraft *** my accounts.The *** that I spoke with should be investigated for theft and fraud- not only did he not cancel the robe and process my refund, he made unlawful and unauthorized charges to my PayPal account (subsequently overdraft *** my bank account to which PayPal is linked). The 2 charges of ***** do not have any item explanation attached and were NOT made by me.Before I found out about these fraudulent charges, I reordered the robe as it is a birthday gift for my sister. So I have had 4 different charges try*** to buy a $25 robe. I have yet to get the refund for the first order. I called the store and after wait*** 20 minutes, I finally was able to cancel. It had not been cancelled by the *** I spoke with the first time. I have no idea how this type of individual is able to work at Kohls with access to peoples financial information. PayPal is investigat*** and credited my bank, but I still havent received the money back on two of the 3 transactions (I received the robe from the forth transaction).As of yet, no criminal charges have been filed agains the ***. I am wait*** for PayPal to finish their investigation.Try*** to speak with a supervisor at kohls has been impossible. 2 ***s refused to transfer me to a supervisor last week. I will no longer call and try. Its in the hands of the law now.You should have proper outlets for customers to access help when they experience serious issues, because your ***s are caus*** great problems to the public. Its illegal and unethical, and very damag***.I need my money back 1) $***** for the unauthorized charges (pay pal will sort the other one out with you, Im guess*** 2) the refund for the robe that I initially bought and was delivered to the store.Of the 3 ***s and 2 weeks Ive tried to eso,ve this, none were able to do anyth***. That is not acceptable. I was victimized by the 1 st *** and ignored by the second two.

  

  Business Response

  Date: 12/08/2022

  We apologize for our customer's experience. Upon submitting an order through Kohls.com you may see an authorization hold or multiple pending charges. These temporary holds are to ensure the card being used is valid and/or ensure that funds are available for order processing. Once merchandise ships, the holds are removed and the actual charge will post to your credit or debit card. Pending authorizations may take up to seven (7) business days to be released. Your financial institution determines the length of the hold.
  
  Multiple authorizations may occur when an order is shipped in more than one package and/or if orders are combined with different fulfillment channels: Buy Online, Free Store Pickup or Buy Online, Ship to Store. Please consult your financial institution for assistance with release of funds. This information can be found on kohls.com: https://cs.kohls.com/app/answers/detail/a_id/2867/kw/pending%20authorizations
  
  Upon review of Order ********** submitted by the consumer Sunday, November 20, 2022 this order was a split order: Ship to Store (****, **) and Ship to Customer. 

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My items went on sale the day it was delivered from Kohls.com. I was promised a credit to my **************** account of ***** since November 20, 2022. I have called a total of 8 times, and each time I was given a different answer. The best was today, December 5, 2022, informing me that I nevered called. It would have been easier and less stressful and time consuming if I would have returned items to store and bought them that day. The order number is **********

  

  Business Response

  Date: 12/07/2022

  We apologize for our customer's experience. Upon review of Order ********** initially placed November 14, 2022. We confirmed that a $28 credit was applied to this order December 5, 2022. Please allow up to 10 business days to receive back to the original form of tender used on the order. 

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:12/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/24/22 with Kohls for $68.12 (order #**********). I called 11/27/22 to cancel the entire order and was told that I will get a full refund of $68.12 (reference INC13739810 ****** ID *******. At that time I had ****** cash available (~$15) and I was concerned whether I should be using that. However, rep ****** clarified that the refund action has nothing to do with the ****** cash, and that I should go ahead and use those ****** cash that I received. She assured me that I will get my $68.12 back in credit from ******. I reached out to more ****** rep **** and ****) to confirm ******'s statement and verified that a full refund of $68.12 is in progress. I waited 7 days for the refund and didn't see a credit of $68.12 on 12/4. I reached out to Kohls again and was told by multiple rep ****** and ***) that they are processing another refund, but I had to wait another 7 days. I mentioned that I already waited 7 days. The rep could not do anything besides asking me to wait. I asked for a follow up email so this is in writing, but they said they couldn't do that. At one point, when I was chatting with a live representative *************), I was transferred without any advance notice to a supervisor (named Em) and was told that "we will no longer be able to process any more refunds nor compensations for you". Em immediately disconnected the conversation despite the previous rep was still looking into my issue. I am very concerned that I will never get my refund of $68.12 back as ****** not only failed its promises of a full refund but also is stopping me from inquiring about a refund that I a entitled to. Conversations are fully documented on my end and can be provided upon request. For this issue, I spent well over 2 hours reaching out to ******. It has been a very stressful shopping experience for an issue that is typically easily resolved by other stores.

  

  Business Response

  Date: 12/07/2022

  We apologize for our customer's experience. We have gone ahead and applied a courtesy credit of $16.37 to the order for redeemed ****** Cash reducing the return value. Going forward, consumer should not redeem earned ****** Cash from the order that the consumer is requesting a refund from. Please allow up to 10 business days to receive refund back to the original form of tender for Order **********.

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I would like to add that the issue revolves around the use of Kohls cash was another issue that was described in detail in the one hour call I had, reference conversation INC13739810 with rep ******* The store erroneously applied Kohls cash to my order, therefore, caused all the chaos. I was not able to resolve the issue at the local store, hence, reached out to the corporate office for assistance.  The corporate office specifically told me that it was ok to go ahead and use all my Kohls cash without impacting the return value. While I appreciate the business applying the curtesy credit to my account now making me whole, I also want to express the root cause to this issue. 

  Regards,
  
  *****************

  
  

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diamond ring on March 19, 2022 in store. It originally cost over $3000.00. Kohls was putting in a Sephora so they had all jewelry 60% off. I used a 40% off coupon and was able to purchase the ring for around $450. Well, the center diamond fell out. I called Kohls.com, they told me to go to the store I purchase from. Well, none of the stores carry that ring, so I'm not able to exchange. They told me that since it's over 6 months, they can't give my money back. The store then called Kohls.com to see what they could do. They said that the only thing I could do was to call the ring company. We looked up the item and the ring is Unbranded. Therefore, there is no one to call. They told me I'm basically out the money. I am super upset as this was a really expensive item. I don't see why Kohls.com couldn't just send another ring for me to just exchange it. I spend ALOT of money in Kohls. Sometimes $900 in a month. This really makes me not want to spend another dime at Kohls.

  

  Business Response

  Date: 12/05/2022

  We apologize for our customer's experience. ****** is proud of our generous return/exchange timeframe of 180 days from original purchase date and 30 days for electronic/excluded merchandise and 60 days for Beauty, Sephora and Marketplace items. If attempting to return or exchange after the 180 days we are unable to accept.

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I feel a $3000 ring should last longer than 8 months! You don't even offer insurance on it. That should of been a red flag. Shame on you for selling junk. I will definitely be taking my money elsewhere! I spent at least $5000 last year and at least$5000 this year. Never again! 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 12/11/2022

  As stated previously, we apologize for the customer's disappointment and we stand on our previous decision.

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear

  Unacceptable! I HAVE READ SEVERAL RECIEWS, WHERE SEVERAL PEOPLE HAVE HAD THE SAME ISSUES WITH THEIR CHEAP JEWELRY. I AM GOING TO PERSONALLY REACH OUT TO EACH AND EVERY ONE, AND SEE ABOUT GETTING A CLASS ACTION GOING. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a toaster online from ******. I signed in under my daughter's account. Her name is *************************. I paid for the toaster using my credit card. I never heard from them. The toaster was supposed to be delivered to the ***********, **. store. On 12/2/22 I called customer service. They said the order # was ********* and that the toaster had been delivered to the *********** store under my daughter's name. I went by the store and they did not have the toaster under my name or my daughters. They called another store in a nearby town but they did not have it. I again called CS and I was told the same thing. I spoke to someone overseas and they did not have any idea what to do next. I want a refund. I'm enclosing a copy of my bank receipt as supporting **************** $25.67Original Description WWW.KOHLS.COM # ************************** **** Transaction Date 11/16/2022 Account 62+ LIFEGREEN CHECKING ***** Card Used Ending in ****

  

  Business Response

  Date: 12/05/2022

  We apologize for our customer's experience. Upon review of the received complaint, ********* is not a valid order number for ******. We are also unable to access another individual's personal account without the account holder's permission especially via the BBB. Please know that Order updates would be sent to the account holder's email on their account profile. 

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below

  The order # was provided by their C/S. The ************* with my daughter's account, **************************** is no longer valid, as previously stated. Her new em address is ************************** Her tel # is still ************.

  ****** will call the person at ****** who responded to your inquiry.
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 12/11/2022

  Please have daughter contact kohls.com directly ***************) for concerns regarding orders on her personal shopping account. 

  Customer Answer

  Date: 12/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:12/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 4 small items on thanksgiving.My order for 4 items was split into 3 different shipments which was annoying to say the least.My boots arrived with no sole in one of the shoes.Repeated calls to customer service were all routed overseas despite me being in *******, I asked to speak to supervisor many times and requested a call back at least twice and never got a call back!I was told I would receive a refund for defective boots and weeks later no refund!I also never received the other part of my order. They sent it thru regular **** , which is horrible where I live and it never arrived,

  

  Business Response

  Date: 12/05/2022

  We apologize for our customer's experience. Please know that Orders may be shipped separately as items are shipped from different locations. Upon review of the received complaint, we did not see an order number included for us to research further. Please reply to BBB complaint and include the Order number and please also advise what item(s) has not been received.