Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an activity cube on Black Friday as a Christmas present for my toddler. After a week, I noticed that I havent heard anything about my order. I use the chat feature to check my order status. A representative by the name of ***** stated that the order has not been processed and to re order the item. I advised that I did not want to possibly be charged twice. ***** stated the order was cancelled due to technical difficulties. ***** was unable to provide me with documentation of the transaction. ***** then advised me to call the customer service number. After calling the ** line the gentleman advised me to hang up and call again because his system was glitching. For the next call to **, the gentleman advised that I needed to be transferred to a specialist. The specialist then advised that the order was canceled on Kohls behalf however Im able to process a new order. I asked if Id still be able to receive the Black Friday discount. The representative stated NO and advised me that the item is actually sold outhowever I can go only and create a new order. So now my toddler is short a Christmas gift, I lost out on a BF deal and Kohls just wants me to make a new order. Terrible **, especially for the holidays.

  

  Business Response

  Date: 12/05/2022

  We apologize for our customer's experience. Please know that ****** does send out email notifications to the email the order itself. Upon review of the received complaint, there was no order # included nor were we able to locate any submitted order under: **********************

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The original order was placed under ********************** Which there was a typo in the email when I placed the order. After calling customer service, the least they could have done was offer me a similar item at the same Black Friday price or offer $50 Kohls cash so that I can get a similar item. Most of those activity cubes were listed for $100 of more. So if I was offered Kohls cash then it would of worked in a way that Id be paying about the same about as my original order. As, I did not cancel the order. Kohls had the item on back order. Therefore, something more could have been done for me. Instead of telling me to ******** another order and pay two the 3x more than what I originally paid. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the entire transcript here and will attach below. I have had major issues with kohls and finding someone to talk to because CS chat is horrible and they never handle any issue, they are quick to try and push the customer on to someone else. I placed an order online with a kohls giftcard and was to pick up in store so I called the store to let them know that I would not be picking up and wanted to cancel so they said it would be put back on the giftcard. Nothing has been reimbursed so here is my chat with ******... I hope I have addressed your concern to your satisfaction. Aside from this, will there be anything else that I can help? AGENT (**************): *********** I have the refund processed. The refund will reflect in an average of 7 days. I hope I have addressed your concern to your satisfaction. Aside from this, will there be anything else that I can help? USER: How much is the refund for? AGENT (**************): The same price of the item you ordered and it's offers. USER: Okay but if you are refunding it how much is the refund for? AGENT (**************): Please give me a moment. AGENT (**************): I appreciate your *****************************, you will be refunded of $23.11. USER: No that is incorrect the price was $48 USER: How difficult is this? I gave you the order number correct?! Here it is again **********. Now look at the little people helping animals, how much does it say it costs?! AGENT (**************): I apologize for the confusion, please allow me to redeem my self. The refund price is $44.92 USER: It's a set, a large set. With tractors, animals and people. This big set is what I am not picking up and was cancelled therefore the price of the entire set should be refunded. So not $23 its more that that. USER: Okay so how much is the refund for? USER: That I can expect to see refunded back to the giftcard?! USER: In 7 days AGENT (**************): It will be around $68.04 USER: Okay ill wait for 7 days and if it is not in there a will advance this to corporate.

  

  Business Response

  Date: 12/09/2022

  We apologize for our customer's experience. Upon review of Order ********** placed November 24, 2022 which included *********************** Little People Ultimate Caring for Animals Farm Gift Set (SKU ********) for in store pickup and *********************** Little People Caring For Animals Tractor Gift Set (SKU ********) to be shipped to the customer. Customer redeemed a $10 ****** Cash coupon and the remaining total $68.03 was paid for with a gift card. 
  
  I confirmed that the *********************** Little People Ultimate Caring for Animals Farm Gift Set (SKU ********) was cancelled and a KMC (****** Merchandise Credit) was mailed to the customer on December 2, 2022. Please allow up to 10 business days to receive. If customer does not receive by December 16, 2022, please contact ****** again. We regret that customer was provided inaccurate information on more than one occasion regarding their refund and we will follow up with the specific associate mentioned in the chat, please know that we cannot release any actions taken by ******.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I don't want to accept this until I've actually received the refund. The kohls company says one thing then does the opposite then if they do not send my refund I'll have to contact kohls again and end up talking to the same person who told me a bunch of BS in the first place then I'll have to reach out to BBB again. Is there a way to keep this open until I receive my refund? Or atleast get the contact information of the person who wrote back on here so that I can directly contact them if the refund never comes through?!?
  [Please type your response here.]
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 12/12/2022

  Customer needs to allow adequate time for delivery. Please allow up to 10 business days to receive. If customer does not receive by December 16, 2022, please contact BBB on December 17, 2022. 

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello, 

  This is why I didn't accept their bogus response, I an owed $48.99 back for the item I DID NOT PICK UP AT THE STORE AND CALLED TO CANCEL. Instead they sent me a giftcard in the mail for the second item which I did receive in the mail. The item that I need a refund for costs $48.99. This is exactly what I mean, even corperate can't get it right. I will send a screen shot of the two items. The first item and larger item is the one I cancelled not to second!!!!! After the experience I'm canceling the kohls card and I'll use the giftcard with the correct amount then that will be the last time I go to kohls this is ridiculous and I'm so sick of this corporation. To clarify you sent me a giftcard for $29.02 and I an owed $48.99 for the larger item that I cancelled. This won't be resolved until I get the correct amount back. See screenshot.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 12/16/2022

  Upon review of Order ********** placed November 24, 2022 which totaled $68.03 after customer redeemed a $10 ****** Cash coupon. Customer's order included two ****** Price toys. The first item: *********************** Little People Caring For Animals Tractor Gift Set (SKU ********) Customer paid $23.11 and this item was shipped to the customer.
  
  The other toy: *********************** Little People Ultimate Caring for Animals Farm Gift Set (SKU ********) customer paid $44.92 and customer had arranged to pick this product up at our **********, ** location.
  
  ****** was also running a $15 ****** Cash for every $50 purchase and this order qualified so customer also earned a $15 ****** Cash coupon (Coupon ***************) to spend 11/26/22 to 12/07/22.
  
  Customer redeemed her $15 ****** Cash coupon on Order ********** placed Saturday, November 26, 2022 towards a Little Tikes Easy Store 3-ft. Trampoline (SKU 62372609)
  
  When customer did not pickup her *********************** Little People Ultimate Caring for Animals Farm Gift Set (SKU ********), our systems processed a refund taking into account the redeemed $15 ****** Cash coupon that the customer redeemed November 26, 2022. 
  
  Sale Price             $48.99
  ****** Cash          - $ 6.61 
  Redeemed ****** Cash - $15.00
  Tax                  + $ 1.64
  ===============================
         $29.02 Refund that the customer received

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Okay, so if thats the case then shouldnt the kohls cash be sent back to me too being that I earned the kohls cash and you can use it like cash?! You didnt give me $15 in kohls cash, I pretty much bought the kohls cash from previous orders. How does that make sense? It just disappears because I cancelled me order even though I earned it?
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 12/22/2022

  Thank you for your response. ****** does stand by its previous statement. Since the refund was processed correctly, we consider this matter closed at this time.

  Thank you. 

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So pretty much Kohls refunded half of what was owed to me right? I'm closing my account with kohls and canceling the credit card with kohls. Your corporation is terrible, I've heard news of this company struggling, filing bankruptcy etc. I sincerely hope it does because your business *****.
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 12/22/2022

  We apologize that our customer feels that they received less of a refund than they should have for their return. As we have already stated, the refund amount is correct and we consider this matter closed at this time.

  Thank you.

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As you well know business reviews go a long way these days and I'm prepared to copy this entire matter on any and all reviews that I can find to prove the "complete refund" was NOT returned to the customer. Hopefully many people will find and review what a corrupt business you have there and not get sucked into your cruddy service and games. You are just as helpful as your untrained employee I started with. Good luck to you.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a lot of stuff from Kohls. So much so I now have $225 in Kohls cash. I did most of my christmas shopping there and new home furnishings. I understand Kohls raises their prices in order to provide Kohls Cash but when you add in the Kohls cash it works out to be slightly a savings over the other stores. Now I was sent a 40% off coupon and tried to use my Kohls cash with my coupon and it would charge me full price if I used Kohls Cash. I have had several employees of Kohls tell me that you can use cash with coupons. Contacted customer service and they refused to help me. They said it can't be done, although, advertisement attached, it states to use coupons with Kohls cash as a "Kohls Pro Tip". So where's the breakdown? One person says Kohls cash can't be used with coupons, advertisement says different. So they are false advertising and now my coupon is over and I am screwed out of a lot of money. I am also going to report this to the ** for false advertising.

  

  Business Response

  Date: 12/02/2022

  We apologize for our customer's frustration. **************** Cash terms posted on the coupon itself: ****** CASH COUPONS AND OTHER DOLLAR-OFF COUPONS WILL BE APPLIED PRIOR TO PERCENT-OFF TOTAL PURCHASE COUPONS.
  
  For additional information regarding ****** Cash, please visit: https://www.kohls.com/feature/kohls-cash.jspTell us why here...

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  I guess they should fire their advertising agency. They didnt explain the advertisement where it says to use them together.  Returning everything and will be blogging on my platform. Big box stores are losing business for their lack of customer service and high prices. ********************** is a scam.  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order evening of 11.27.22 online hours later on 11.28.22 prices were lower. In the past if prices are cheaper they will credit you the difference.When I called Monday morning I was told they could not do that. I had literally just ordered hours before and as of today's date still have not received the order.I called the ****** **************** Monday morning after speaking with a Supervisor on the phone from *********** who was not friendly or helpful. I had to leave a message at the ********* ****************. I have not received a call back.Would appreciate good customer service - and would also appreciate either credit or store credit. You may contact me with further questions.

  

  Business Response

  Date: 12/02/2022

  We apologize for our customer's experience. Our price matching policy does have some exceptions, please visit: https://cs.kohls.com/app/answers/detail/a_id/88
  
  Previous purchases, purchases made during Thanksgiving week, purchases made during the week of Cyber Monday will not be adjusted during Thanksgiving week and during the week of Cyber Monday.

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent hundreds of dollars in a Kohls store on Black Friday. I was awarded Kohls Cash that I could only spend starting the next day (for 2 weeks). So I decided to purchase items that were not in stock at the actual store, online with my Kohls Cash and some gift cards I have. I got items in my cart and when I hit proceed to checkout I would get a gray screen that was locked up. I had placed an order on the same device just 4 days earlier that went through fine. I tried 2 home computers, my phone and iPad over the course of 7 hours with the same results. I signed in the next morning and despite the now higher prices (no longer cyber Monday) i still had no luck. All calls to Kohls resulted in the same response that my browser is not supported but they couldnt explain why my order placed just 4 days earlier on the same device went through fine. All I am asking for is that I can purchase the 5 items that were in my cart on Cyber Monday for the prices stated. I have screened shot and photographed the cart that I was unable to purchase due to some problem with their site.Note that my $45 in Kohls Cash expires 12/7 and I have a $150 gift card I wanted to use.

  

  Business Response

  Date: 12/01/2022

  We apologize for our customer's experience with attempting to place an order. Upon review of the received concern, we confirmed with multiple channels within ****** technology team that there were no online outages. Depending on the device used to place orders, customers may need to occasionally clear the cache/cookies. We also recommend calling kohls.com immediately for assistance. As a courtesy, we will adjust any previous pricing if customer can provide us documentation of order placed November 29th-November 30, 2022 showing the price increase. 

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 orders with Kohls.com online and 2 with the assistance of Kohls.com rep and supervisor. All 3 orders were part or all of the original order. The first order was placed on Black Friday. My daughter helped me with this order as I was working and driving at the time. This was placed on November 25, 2022, after this order was canceled with no reason, a rep helped me place the order on November, 26, 2022. That order was canceled with no reason or explanation as well. The same partial order was placed again with supervisor assistance on November 28, 2022 and was canceled on November 29, 2022. I have had multiple problems with Kohls online orders the last 3 years. I would like Kohls cash applied to my account $177.00 which was the approximate amount I was spending originally. This is a terrible way to treat customers.. All of my information is up to date in the system for Kohls and they still canceled my order.

  

  Business Response

  Date: 12/01/2022

  We apologize for our customer's recent online experience. We recommend calling Kohls directly at ************** for any additional questions or concerns regarding issues with placing orders. 

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer .]
  

   

  This is a generic response and does not address the specific complaint that I have of canceling the order on black Friday and canceling the same order again on Sunday and for the third time on 11/26 which was part of the order and a supervisor assisted with that order.  I have called the phone number listed multiple times over the last couple of weeks and recieved NO explanation of why all three orders were canceled.  
  

  Now today, I receive a letter from Kohls saying there is unusual activity on my account after AlL these orders were canceled and I had to pay a larger amount to buy all the same merchandise.  I consider this retaliation against me after filing this complaint.  It cost me well over $100 more to go into the store and buy items that were on each of these orders.  
  

  ******

   

   Regards,
  

  
  ***************************

  

  Business Response

  Date: 12/12/2022

  Kohls stands by its previous statement. At this time we consider this matter closed.

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online with ******.com on November 26, 2022 for an item marked down from $110 to $35.20. I received confirmation of the order (#**********).On November 29, 2022 ******.com notified me that they had canceled the order as the item was sold out. I tried to call the customer service line, and the automated system told me the order was canceled and gave me no option to talk to a customer support representative.****** should not have accepted the order if they did not have sufficient stock, and if they legitimately ran out, they should have provided a date when the item would be back in stock. To simply cancel the order three days later and not provide any option for communication or getting the item at a later date is a poor business practice. And it provides no help when I've relied on the order confirmation for an item to arrive by a certain date.

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience for an item going out of stock. Currently our orders are hand picked by associates in the order the online request was received. During peak sale events some high demand merchandise *** sell out faster due to high demand. Items can and do go out of stock and unfortunately we do not have a system in place to notify customers when an item is back in stock or to replace the order if cancelled for being out of stock.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through Kohls.com for an item that is unavailable in stores on Nov 24th. Today, Nov 29th, my package arrived. The box the product is sold in was put in a bag to ship, not a box. I open the bag, the box is beat up. I figured itd be okay because the manufacturers box should have inserts to help protect it. Im sure thats the case for a new product. I got a used, beat up product that didnt even have the original packaging in the box. I had to clean a bunch of dirt dust off it. Theres parts of plastic where you can see the protective plastic was removed by a precious buyer, the buttons shows scratches from use, etc. The attached pictures are as the product arrived. Nothing was removed by me. I decided that since I pretty desperately need the product, Id plug it in to see if it at least functions to some extent. Its loud and does not sound healthy. Im assuming because it had taken an absolute beating in its travels. I call customer service and I would have to wait an additional week to receive a new one!? Im sorry, but you send me a DAMAGED AND USED product and tell me too bad. Wait another week. In what world does that seem acceptable?!

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's experience with receiving defective merchandise. Unfortunately as previously stated by our Call Center Representatives and Supervisors-this merchandise is ineligible for expedited shipping. We have gone ahead and requested a refund of your original order **********, please allow to to 10 business days to receive. We have also requested a courtesy order for the same merchandise via ********** at no cost to you. I hope you will allow us another opportunity to serve you again in the future.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely advertised product or accessory. Site shows this product being sold with a broiler rack. Purchased it and there is no broiler rack included. Other reviews state similar experiences tried to resolve this with store, they refused to do anything. See site for further info showing broiler rack included as well as photos for reference, I want my broiler rack. https://www.kohls.com/product/prd-*******/ninja-air-fryer-max-xl.jsp?*****=Ninja%20%20Air%20Fryer%20Max%20XL%20-%20Grey%20%20AF161&search=*******&submit-search=web-regular Item # ******* Model : AF161

  

  Business Response

  Date: 12/01/2022

  We apologize for our customer's experience. Upon review of the received complaint, we did not see evidence of proof of purchase included, please reply with a copy of the sales receipt so we can follow up with the vendor (Ninja) directly.

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Attached is the copy of the receipt of purchase. Please be advised I tried working with the manufacturer directly and they did nothing told me to contact Kohls which I tried to do prior to submitting complaint and they would not provide a resolution. States the item  doesnt come with it when clearly your listing states it does along with photos of  the broil rack and it is the same model number which shows the rack listed. I expect the broil rack that is advertised is supplied at no additional cost for the incorrect advertisement showing included accessory, as well as your listing online I provided in the complaint updated immediately. 
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again I have attached the copy of the receipt and expect the company who falsely advertised the product in my complaint to send me the broiler rack as advertised on their website.

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 12/22/2022

  Thank you for your response. We contacted our vendor to ship the broil rack to our customer on 12/19/22. Please allow 3-6 business days to receive it by mail. 

  We apologize for the inconvenience that this has caused.

  Thank you. 

  Customer Answer

  Date: 12/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have now received the broil rack as advertised in your product listing online. Thank you for providing this resolution. 

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with Kohls last week for two items. Both items are now discounted even more. I called regarding their Price Adjustment Policy and they refused to honor their own policy. I will be retuning both items for a full refund and will never shop at Kohls again as they cannot honor their consumer policies.

  

  Business Response

  Date: 11/30/2022

  We apologize for our customer's disappointment. Certain ****** products and brands are not eligible for any storewide or department specific promotions or discounts.  Here is the exclusions link:  https://cs.kohls.com/app/answers/detail/a_id/1086

   

  Thank you,

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************