Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/24/22 Attempted to use the CASH reward that I was given; it was refused for the cashier said that it had expired. I told her that I thought that I could use it anytime and that I did not use see an expiration date on it. She said it had "faded off."I paid my bill and I earned the cash; however, I am **** years old and I believe this was for a return, and that Kohls owed me that money. This can be verified on my KOHLS credit card.The cashier at Kohls ************* did not give back the CASH form today.

  

  Business Response

  Date: 09/26/2022

  We apologize for our customer's disappointment. Please have our customer respond with the ****** Cash barcode number. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 10/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************

  10/1/2022

  Please the bar code Number below. I will send a copy tomorrow to ****** when I am able to get HELP, for I don't know how to attach here.

  ****** Cash: 279012444291658

  Thanks!

   

  
  

  

  Business Response

  Date: 10/03/2022

  Upon review of ****** Cash *************** issued 3/1/22 (Redemption Period: Mar 1, 2022 - Mar 31, 2022)
  
  This coupon was redeemed online March 11, 2022 on Order ********** towards a Ninja Air Fryer (SKU 73755033)
  
  We are unable to reactivate coupon as it was already redeemed hence the zero balance.  

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]I did not use that  redeem that "Cash" for that purchase.
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While at my local Kohls store I made purchase of $48.14 on 9/24/22. I presented the clerk with a store coupon I received in the Kohls app of 30% off total purchase. The woman was rude and said it was only when I use my Kohls Credit Card, which I do not have. I told her that it doesnt say that anywhere on the coupon and she said I need to read it better. I spoke to my wife and she said she got the same coupon and used it with no problem. Kohls need to train its employees to learn about coupons and not be condescending to customers.

  

  Business Response

  Date: 09/26/2022

  We apologize for our customer's experience. Most of our 30% coupons are for our ****** Charge card holders, but we do offer other 30% coupons occasionally. Please have our customer respond with a screenshot of the coupon that they received. We will then be able to look into this matter further.

  
  

  Thank you.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two sets of towels from Kohls, Order # **********, and was charged $66.66 on my credit card (that's after a coupon and Kohls cash were applied). My husband returned both sets, and the receipt says we were only refunded $48.75. Kohls financial reconciliation system is such a mess. I've reported this so many times but they never seem to address it. Kohls owes me $17.91.

  

  Business Response

  Date: 09/26/2022

  We apologize for our customer's disappointment. Upon review of the return of order number **********, we show that our customer was refunded the full amount of $66.66 on 9/22/22. We do not show that our customer's refund was deducted by any amount.

  
  

  Thank you. 

  Customer Answer

  Date: 09/26/2022

  The business is incorrect - I received only $48.75 for the return of the bath towels, not the $66.66 I was owed.  See attached for copies of both the return receipt as well as any recent charges/credits on my Mastercard.

  Customer Answer

  Date: 09/26/2022

  Ive added the attachments again so if theyre not being saved with the case there may be a bug in the system.  Ill email them as well.  Thanks

  

  Business Response

  Date: 09/27/2022

  Thank you for your response. Upon review of our customer's attached return receipt, we show that it is for a separate return made on 9/20/22. Our records indicate that the return for order number ********** was made on 9/22/22 and not on 9/20/22. 

   

  We have attached a copy of the return receipt for order number ********** for our customer's records.

   

  Thank you.

  Customer Answer

  Date: 09/27/2022

  Hello, thank you for the clarification.  I just checked and can confirm that the $66.66 was finally credited to my card - seems it took an unusually long time to post.

  I would also like to point out to Kohls that their financial reconciliation information is terribly lacking.  Again, Ive reported this issue repeatedly over several years, and its one of the reasons I dislike shopping at Kohls.  I reconcile everything in Quicken, and Kohls is the one retailer that makes it VERY difficult to reconcile.  After competing a purchase there is absolutely no way to see the actual line item cost breakdown of an order when coupons and/or Kohls cash has been used when an order includes multiple items.  Kohls needs to seriously address these issues if they want to stay competitive in the market.  I shop extensively online, primarily with Amazon, Target and ******** and never have issues like this with those retailers.

  Thank you again for investigating and providing clarification with this particular issue.

  *********

  
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 9-5-22 on 9-7 they said my order was ready to ship awaiting carrier pick up on **** the status hadnt changed so I contacted customer service. They told me I had to wait till the 19th. on **** at 3:36 I received a email stating a refund had been made to my card. I called customer service again and they said that had been a mistake. I asked to speak with a supervisor, they sent me to a vm, I never received a call back. I waited until the 19th on **** it still had not changed I called again. He told me he would replace my items. He came back after 20 minutes going back and forth and said actually I can not do anything. This time they told me I had to wait till the 21st in the middle of the conversation he then said actually wait till the 22nd. I asked to speak to a manager he told me the manager was unavailable, would not allow me to speak with them. On **** I called again because the status still hadnt changed, I called customer service AGAIN they told me they would replace my order. After ******************************************************************************************************* place made on the 15th by another representative. I never told them to do that. After speaking with her she finally agreed to replace my items except for the one out of stock (which was fine I understood) after 10 more minutes she said her computer failed and that she would have a supervisor reach out to me. 9pm on **** I never received a call. I need those clothes for my wedding photos, I dont want a refund I want the clothes for the photos on October 10th. I feel as though I should have my items replaced with next day shipping for the inconvenience and run around that I have been getting for the last 17days. I have been a loyal customer, but this has made me want to cancel my Kohls charge.

  

  Business Response

  Date: 09/26/2022

  We greatly apologize for our customer's experience. Unfortunately, many of the items from our customer's order number ********** are out of stock and cannot be replaced. We processed a refund for 4 of the items from the order on 9/14/22. A refund in the amount of $61.38 was issued to our customer's ****** Charge card ending in ****. We processed a refund for the remaining item from the order on 9/23/22. A refund in the amount of $6.41 will post to our customer's ****** Charge card within 7 days.

  
  

  We apologize for the inconvenience that this has caused.

  
  

  Thank you.

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I disagree with the above response. First reason why is because they told me that only one item was out of stock and could not be filled but they would replace my other ones. There is no resolution in regards to the multiple phone calls and no follow up. Second reason is because I know theyre not out of stock because I ordered them AGAIN myself the same day I put in this complaint. The clothing was not out of stock and the refund was put in by one of the representatives not by my permission. You then tell me that they are out of stock when they are not. I do not accept this response. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint here over order ********** on may 4th 2022 for $191.58. The order never left the warehouse. I have spent over 20 hours waiting and escalating this issue with kohls woefully incompetent support staff. My girlfriend ordered items that were to be delivered before a birthday on may 22. When it became clear they would not arrive on time or at all we asked for a full refund. The request was approved. They said to wait up to 3 business days for the refund. We waited no refund. Contacted again they said to wait 7 business days for the refund. Still no refund. So we contact them again and they have the audacity and nerve to tell us that the refund will take 90 business days. That is an inconceivable timeframe for any company to work in. I got frustrated and told them that they were committing fraud. They did not even make a good faith effort to fulfill our order. I escalated all the way up to corporate and still the same cold uncaring dismissive attitude. Eventually the final answer we got was wait 90 business days or take us to small claims court. Then we were hung up on. This is how their senior support staff acts. Its unbelievable to me. So we wait the 90 business days because I guess they operate with impunity. Still no refund. I contact them again very frustrated and inform them the debit card used had expired and I asked what they could do for me. They said nothing and hung up on me again. I will not accept anything other than a full refund I dont want worthless kohls money or whatever. I would rather die than set foot in one of your stores again. This has been the most excruciating trip through their bureaucratic nightmare of incompetence. The fact that no one even said sorry to us just speaks volumes about their support staff.

  

  Business Response

  Date: 09/26/2022

  We greatly apologize for our customer's experience. We processed a refund for 2 items under SKU number ******** from order number ********** on 5/12/22. A refund in the amount of $54.70 was issued to our customer's **** card ending in 0100.

  
  

  We processed a refund for the remaining 4 items from the order on 9/22/22. A refund in the amount of $136.88 will post to our customer's **** card within 7 days. 

  
  

  We apologize for the inconvenience that this has caused.

  
  

  Thank you. 

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/17/2022 I purchased an item at the ********,, ** Kohls (#****) using my **** debit card in the amount of $39.33.Kohls policy is clearly stated on the back of their receipts. "With a receipt, you'll get a refund or even exchange."The store manager refused a refund to my debit card, and told me I could "only" get a store credit. Then the store manager gave me a gift card for $31.46. which is not what my receipt reflects, which is $39.33.I WANT A REFUND TO MY DEBIT CARD AS PROVIDED TO ME BY KOHLS REFUND POLICY. Not what the store manager decides is Kohls refund policy.

  

  Business Response

  Date: 09/22/2022

  We apologize for our customer's experience. Please have our customer attach a copy of their purchase and return receipts. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Attached, please find copies of receipts ( merchandise purchase and gift card receipt).  Per business request.

  Attached,  please find a copy of the back of the Kohls merchandise receipt.  It clearly states, that a refund or even exchange with a receipt.

  
  

  Regards,
  
  *************************

  

  Business Response

  Date: 09/26/2022

  Thank you for your response and for attaching the receipts for the transactions. Upon review of our customer's receipts, the *** numbers for the items are different. It appears that our customer returned a different item than what shows on the purchase receipt. Can our customer please provide a copy of the receipt showing the purchase of the item returned?

  
  

  Thank you. 

  Customer Answer

  Date: 09/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Attached, please find for your review, the requested receipts including the original store receipt which reflects matching SKU's.

  
  

  ****************, I am 70 years old, disabled, and live on a fixed income.  I need my refund *****************  I don't need a store credit.   Kohls does not sell gasoline or groceries. 

  
  

  I followed all store policies concerning my return,  by producing my receipt.  

  I exchanged the same item each time.  The first exchange was due to wrong color.  The navy shorts looked black in store.  The second exchange was due to the shorts being boxer length instead of trunk length.  Then I finally took them back for refund due to, just didn't like the fit.

  
  

  Thank you for assistance.   I cannot believe that a simple process is this difficult.   

  
  

  I followed all procedures for a return and refund.  As well as being informed by Kohls customer service representative that I was due a refund.

  
  

  Thank you for your assistance concerning this matter. 

  
  

  
  Regards,
  
  *************************

  

  Business Response

  Date: 09/28/2022

  Thank you for your response and for attaching the exchange receipts. Unfortunately, we are unable to locate the ****** merchandise credit card number that our customer received as a refund. Please have our customer respond with the ****** merchandise credit card barcode number. We will then void the merchandise credit card and process a refund of $39.33 to their debit card ending in 7297.

  Thank you.

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Attached, please find for your review, a copy of the back of the store credit card which displays the card number as requested by ******.

  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/03/2022

  This has been dragging on since Sept. 22, 2022.

  
  

  As of Saturday, Oct. 01, 2022, ****** has deleted the funds applied to a Store Credit card for $31.46, as well as my refund for $39.33.

  
  

  NO money has been returned to my account ending in xxxx xxxx 7297.

  
  

  I want my refund of $39.33 returned to my account today, Oct. 03, 2022.

  
  

  Or I will be forced to seek an attorney to file a civil suit against ****** for the fraudulent act of not applying full purchase amount to store credit card, contacting the BBB of ********, as well as speaking to Senator ************************* concerning ****** business practices.

  
  

  *****, I want my refund of $39.33 in my account today.  This is asinine for a 70 year old, disabled man living on a fixed income to have to go through to get a refund of $39.33 from a multi-million dollar company, especially when all requirements were met to receive a refund.

  
  

  As I am sure, Senator ******* would agree, as well as most Senior/Disabled Support Groups.

  
  

  Thank you.

  
  

  *************************;

  Customer Answer

  Date: 10/05/2022

  What i would like to know, is, WHY? are you waiting, WHY?, aren't you contacting ****** to get this ridiculous issue resolved ????

  
  

  They now have the $31.46 and the $39.33,  I have $00.00 !!!!!!

  
  

  In other words, I HAVE NOTHING,  ****** has stolen my money and kept their's and apparently, you do not consider that a violation of ****** business practices.

  
  

  I need my money, and you are allowing ****** to continue to violate my rights and their SOPs.

  

  Business Response

  Date: 10/05/2022

  Thank you for sending over the necessary information. After partnering with a few internal partners, we have voided the ****** merchandise credit and applied the $39.33 to the debit card ending in ****. You should see the credit within **** business days.

  Customer Answer

  Date: 10/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am missing an item from my online order **********. It came in 2 shipments as shown on the order but 1 washcloth is missing. Even the packing lists show that the item is missing. I tried their ask me chat which couldnt help. I tried calling support which give a me a woman who could barely speak English and couldn't understand the problem. How is this legal that they s**** up an order and I have no way of getting it corrected?

  

  Business Response

  Date: 09/22/2022

  We apologize for our customer's experience. Please have our customer state which item from order number ********** they did not receive. We will then be able to look into this matter further.

  
  

  Thank you.

  Customer Answer

  Date: 09/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in about khols cash they resent it to be but not the full amount I have called back two days in a row to check on the remaining amount and spent over on the phone to check on the remaining $120 To be resent. I was lied to by the first agent when she said she was resending the full amount. This is crazy I've two days in a row to try and get the remaining amount resent.

  

  Business Response

  Date: 09/21/2022

  We apologize for our customer's experience. Upon review of our customer's $220.00 ****** Cash coupon, we confirmed that the coupon was never used. We emailed our customer a $100.00 ****** Cash coupon on 9/19/22 and a $120.00 ****** Cash coupon on 9/21/22. Both of these coupons are valid through 10/30/22.

  
  

  Unfortunately, we are unable to provide compensation for this matter. 

  
  

  Thank you.

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from kohls online since august 28th and never received my order. First time they didnt send it and it was a technical error then they resend it and I was assured it would be here on September 16 and I called a few days to make sure and when I called today (9/17) I was told the item was no longer in stock! What the hell! This is how kohls customer service works?? Not told anything, never received an email nothing. Then I had to ask what will be done to compensate me and fought to get $20 in kohls cash. I want what I ordered because it was on sale and I ordered it almost a month ago! Why am I being penalized for something I had nothing to do with! And then no communication is the worse both times!!

  

  Business Response

  Date: 09/19/2022

  We greatly apologize for our customer's experience. Upon review of order numbers ********** and **********, we show that both orders were never shipped to our customer. 

  
  

  The item that our customer attempted to order is currently out of stock at this time. In most cases, out of stock merchandise is reflected prior to the checkout process, but there are some situations when an out of stock item may not be evident until after an order is placed. This can be attributed to high order volume, damages, etc.

  
  

  We processed a refund for order number ********** on 9/17/22. A refund in the amount of $115.55 will post to our customer's ****** Charge card ending in **** within 7 days.

  
  

  We apologize for the inconvenience that this has caused.

  
  

  Thank you.

  
  

  Customer Answer

  Date: 09/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a credit from customer service via email to be used in the store. When I made my purchase at the ******, ** store the cashier was extremely rude and kept saying she couldnt apply the discount because there was no bar code. She kept entering the code wrong. She asked to see the code on my phone so she could take a picture to try entering it again, so I gave it to her and she dropped my phone. Since then my phone had issues charging until it finally stopped charging altogether and I had to replace the charging port. Kohls should reimburse me for the $50 I had to spend to fix my phone that the cashier dropped.

  

  Business Response

  Date: 09/22/2022

  We are very sorry to hear that our customer's phone was damaged after being dropped by one of our associates. We requested a $50.00 check to be sent to our customer on 9/22/22 as reimbursement for the damage to the phone. Please allow ***** business days to receive this check by mail.

  
  

  Thank you.