Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 24th, 2022 for two childrens tables and it was supposed to arrive September 29th-October 3rd and they took it upon themselves to cancel the order due to pricing error. **************** was extremely unhelpful.

  

  Business Response

  Date: 10/03/2022

  We apologize for our customer's experience. While ********************** strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohls reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohls shall have the right, in its sole discretion and to the fullest extent permissible by applicable law, to refuse or cancel any purchased orders placed for that item.
  
  The signage was inadvertent and obvious error and ****** is not obligated to honor such clear pricing errors. This information can be located in our legal notices on Kohls.com under the Pricing & Product Information section.  https://www.kohls.com/feature/legal-notices.jsp  As stated previously via chat on October 2, 2022. 

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I placed a few orders for some items on sale. Some of my items shipped and others were canceled stating out of stock but the items were in stock. I contacted kohls asking to honor price for order ********** and I was offered $580 ****** cash for the order so I could then reorder it and end up paying the price I originally paid. I accepted the $580 kohls cash offer so I could repurchase items and also ask for it to be escalated to management so the other orders could be honored. The reason for the other orders being canceled was also out of stock when those items were also still in stock. The items showed available on their website after I ordered even on cancelation email day. **************** sent *************************** cash and not the $580 so I cant reorder the items at the sale price. Then they proceeded to deny seeing the transcript showing they offered $580. Then customer service proceeded to blame the associate. I was on hold a long time as the associate worked with management on that resolution as they stated they needed to get management approval for the $580 so I told them that they got approval for it and its documented. For them to offer a resolution for my order and then not honor the resolution means they again didn't honor the price twice. Then when I asked to speak with the supervisors manager I was then told they see I was offered the $580 kohls cash and sorry for the hassle. They still didn't give me the remaining $480 kohls cash so I could reorder. I have contacted them many times to get this resolved. I would like to have this order honored for what they agreed on as a resolution.I also would like my other items honored as the reason for cancelation was not due to out of stock as the items were still available.6280650656, **********, **********, **********. They have honored this for other customers and I would like it honored for me as well.

  

  Business Response

  Date: 09/30/2022

  We apologize for our customer's disappointment. Unfortunately, we are unable to honor the price of the two chairs from order number ********** because they were the incorrect price. In the event that an item is listed at an incorrect price or with incorrect information, ****** shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item.

   

  We emailed our customer a ****** Cash coupon in the amount of $100.00 on 9/29/22 as compensation for this experience.

   

  We apologize for the inconvenience that this has caused.

   

  Thank you.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As per the attached conversation they offered me a $580 kohls cash and I accepted the $580 kohls cash for the one order. They should at minimum honor what they offered and I accepted. They only sent me $100.  I expected to receive $580 as that's what they said they were sending. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned items and got kohls cash,but I tried to use it the kohls cash is invaild kohls cash number:279016940067255

  

  Business Response

  Date: 09/30/2022

  Thank you for contacting ******. Please have our customer attach a photo or copy of the receipt where they originally earned the ****** Cash coupon. We will then be able to look into this matter further. 

   

  Thank you.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Xiao ****

  Customer Answer

  Date: 10/04/2022

  If I accept that,the case will be closed.but I dont get my kohls cash back .

  Customer Answer

  Date: 10/04/2022

  Here is the return receipt 

  Customer Answer

  Date: 10/05/2022

  Here is the receipt 

  Customer Answer

  Date: 10/06/2022

  **SEE ATTACHED RECEIPT**

  

  Business Response

  Date: 10/17/2022

  Copy of receipt was for a return, please reply to complaint and advise where the ****** Cash was earned so that we can investigate. This included the original in store purchase or online orders.

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 15, 2022 I was supposed to have a phone interview with the manager, ****, but come the day of and no phone call. 5 minutes after the time, I call and while Im calling he finally calls. As soon as we get on the phone, he immediately has an attitude and says harshly why do you want your job back here, to which I responded that I only left to stay home with my daughter but I really liked the environment and so Id like to come back. He goes into a big thing about how he would NEVER hire me back and began to berate me and tell me I had a bad attitude and I didnt ask people to apply for credit cards and that everyone was just waiting on me to quit. He also mentioned if I was the same girl he hired a few years ago that hed hire me back. Well, a few years ago I was younger, skinnier, and didnt have children. He also said to me in the past he only hired me because of my good looks and is known for hiring pretty, young girls that he thinks are attractive. Its also relevant to mention as soon as I got pregnant with my first child, he began giving me less hours than before. All in all, he scheduled an interview just to insult me and literally bring me to tears. He could and should have just denied my application OR went through the interview process like normal and then politely told me I wasnt going to be hired. Either way, he was out of line and VERY unprofessional and wouldnt let me get a single word in.

  

  Business Response

  Date: 09/30/2022

  Thank you for contacting ****** regarding this incident. We are very sorry to hear that this is how a phone interview by one of our managers was conducted. A representative from our HR department will reach out to our candidate to resolve this matter.

   

  Thank you. 

• Initial Complaint

  Date:09/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with Kohls September 20,2022. The order number is **********. I submitted the request for it to be sent to their local store for me to pickup. The window eta provided was between September 23-September 28. Today being the last day of that window with zero updates I reached out using their chat and attempted to call. The chat stated a 16 minute wait. I waited longer. When I asked how much longer it would be I was redirected to their website help link. That doesnt answer my question. In calling their automated system proceeded to tell me they could not find my order. This was after it regurgitated the order number. Because I was not fast enough in typing my order number in, it then advised I was being sent to an after call review. I just want to know where my order is. My card was charged 127.20$. This is for 2 bottles of shampoo and two bottles of conditioner. I have attached a screenshot of the order number and date range eta of its arrival to the local store.

  

  Business Response

  Date: 10/03/2022

  We apologize for our customer's experience. Upon review of Order ********** which included 2 bottles of ****************************** Conditioner and 2 bottles of ****************************** Shampoo, we verified that all 4 bottles were picked up Friday, September 30, 2022 at our ************ location. 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I placed an order on Kohls.com and earned $1,120 Kohls cash which is valid to spend from 9/26/22-10/2/22. Today I'm planning to spend it but it shows "This Kohls cash number doesn't exist", I tried to contact Kohls by phone and live chat, no one can help me with this. The purpose of this claim to for Kohls to refund me the Kohls cash I earned. Kohls account: ********************** Order Id: ********************************* cash number: *************** Best,******

  

  Business Response

  Date: 09/29/2022

  We apologize for our customers disappointment. Our customer's order is not eligible to earn ****** Cash or ****** Rewards coupons because our customer exceeded our quantity requirement policy to earn these coupons. ****** is a retailer, not a wholesaler, and does not honor ****** Cash coupons for purchases that are intended for resale to others. For more information regarding this policy, please visit our website here: https://www.kohls.com/feature/legal-notices.jsp.This verbiage can be found under the "quantity limits" section on this webpage.

  Thank you.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I placed order ********** on Kohls.com and received a Kohls cash $1,120 (cash number ***************) which is valid to spend from 9/26/22 to 10/2/22, but this morning I was told the kohls cash was void by Kohls without giving me any reason, I tried to communicate with Kohls customer service and nobody can helped me with the issue. So the purpose of this claim is for Kohls to refund me the Kohls cash I earned. Below is the screenshot. Thanks!Best,******

  

  Business Response

  Date: 09/29/2022

  We apologize for our customers disappointment. Our customer's order is not eligible to earn ****** Cash or ****** Rewards coupons because our customer exceeded our quantity requirement policy to earn these coupons. ****** is a retailer, not a wholesaler, and does not honor ****** Cash coupons for purchases that are intended for resale to others. For more information regarding this policy, please visit our website here: https://www.kohls.com/feature/legal-notices.jsp.This verbiage can be found under the "quantity limits" section on this webpage.

  Thank you.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Wenjun ****

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered Kohls *********, **. on 9/26/22. I went in too purchase two deck chairs and a recliner deck chair. They were not priced. I found a sales associate. She walked back to area where there chairs were upon my request to help with pricing. She found as I had no price and no scan code to even find a price. She then apologized and said she would contact a manager to assist. She called the manager twice and twice the manager refused to come and offer any assistance. The third the manager told her to tell to pick up the chairs and carry them up front to her. The associate was as surprised as I was that comment and ask reiterated the question to the manager by repeating to the manager,You want the customer to bring them to you?? The manager said yes and hung up. The associate apologized to me and stated that this was not the way they do things and that normally a manager would come and assist a customer. She apologized again. I told her it wasnt her fault.

  

  Business Response

  Date: 09/30/2022

  Thank you for contacting ****** regarding this incident. We are very sorry to hear that our customer had this kind of experience in our store.

   

  We spoke with management of the *********, ** store and they are unaware of this incident. Could our customer please provide any more information that they may have, including the time and names of the associates involved? We will then be able to look into this matter further. 

   

  Thank you. 

  Customer Answer

  Date: 10/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

   

  The incident happened on the evening of September 26th at approximately 8:30pm. I do not have a name for the female associate who was attempting to help me. Nor do I have the name of the manager on duty that night who refused to assist me in any way.
  
  I have reviewed the response made by the business in reference to complaint ID ******** and provided the requested information. I look forward to hearing from you. 
   
  
  Regards,
  
  *******************************

  
  

  

  Business Response

  Date: 11/04/2022

  Thank you for your response. We spoke to the store regarding this matter and unfortunately, they are not aware of this incident based on the information provided. At this time, we recommend our customer contact the ********************** directly and ask to speak with a manager to resolve this matter.

   

  Thank you. 

• Initial Complaint

  Date:09/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchase on Kohls mobile app today. My confirmation email showed the prices much higher for all items, even with coupon applied. Reached out to Kohls customer service chat who offered me ********************** cash for only half of the difference. I expressed this was wrong for them to overcharge me and then give me a refund in only Kohls cash forcing me to still spend that money. Told them the original discounted prices I thought I was getting still currently were displaying on their mobile app. Just keep offering Kohls cash or a refund of only 30 dollars (difference was more). They wouldnt look into it or honor any screen shots of the prices, couldnt be bothered and wouldnt cancel my order. False advertising of prices and fraudulent check out process.

  

  Business Response

  Date: 09/26/2022

  We apologize for our customer's disappointment. Upon review of order number **********, we show that our customer was charged the correct amount for their items. The screenshots that our customer provided show the sale price and then what the price would be after applying their discount. The subtotal of our customer's order shows that they were charged the correct sale price for every item. They then used a 40% discount on the order, which deducted a total amount of $77.95 from their order.

  
  

  Thank you.

• Initial Complaint

  Date:09/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls sends me emails with a percentage off my total purchase as well as giving me kohls cash. When I place an order online and then go to check out using the kohls cash and percentage off Im not given the amount off that they claim to be giving me. In the uploaded images it shows that my shoe order was a little over a hundred dollars. The 30% off discount that they claim to give is only $15 when it should be more like $30.

  

  Business Response

  Date: 09/26/2022

  We apologize for our customer's disappointment. Unfortunately, we are unable to view the items that our customer was purchasing in the screenshots provided. It is possible that one of the items is excluded from our percentage off coupons and that is why the 30% discount is only showing a discount of $15.75.

  
  

  More information regarding our coupon policy, including exclusions, can be found on our website here: https://cs.kohls.com/app/answers/detail/a_id/94/~/using-multiple-coupons

  
  

  Thank you.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau

      Kohls replied with a generic response stating that their 30% off coupon had some exclusions but the 2 items that I put in my shopping cart were almost the same.  There shouldnt have been any exclusions. Kohls is offering their customers discounts that they are not actually fulfilling. Im surprised that Im the only customer that has noticed this sneaky practice.   
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************