Complaints
This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,625 total complaints in the last 3 years.
- 680 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two items on 11/29/2024 with the expectation of getting two rebates from toastmaster. Two $12.00 rebates. I met all of the deadlines of submitting and I have not gotten the rebates yet. I have called four times, which it is not easy to reach a person to help. On my fourth call today the agent never came back to the line. I then called back and and was told that I need to resubmit the receipt. I used my Kohls credit card for purchasing. I have never been told this on all of the other calls I have made. Basically they were redoing it. Now, I feel it is a scam. The first few times I called they said they were processing.
Business Response
Date: 03/21/2025
We apologize for our customer's disappointment. We have confirmed with our Rebate Vendor that the $24 **** Prepaid Rebate card is being issued under Rebate Tracking Number **********. Please allow 15 business days to process and mail.
Thank you,
Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order ********** was never picked up and we did not get a refund.Business Response
Date: 03/21/2025
We apologize for our customer's disappointment. Our records indicate the refund was requested on 3/17/2025 for Order number ending 8272. The credit/refund can take up to 7-10 business days to reflect on the customer's statement.
Thank you,
Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ********Initial Complaint
Date:03/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During the middle of last year I bought my husband a package of ***** 12 pairs multi-colored (black, white, gray) low cut socks, size 6-12. I called customer service shortly after receiving the order to ask when size ***** in the same mutil-color value pack. I was assured at that time that they should be restocked shortly.Since that time I have called two other times and check weekly. I keep being told they will be brought back into stock just unknown ******* has been almost a year. Can some please order this in a Columbus-based store or on-line so I can exchange them? I have gone to the ***** website and they are available, so at this point is will versus skill,Business Response
Date: 03/21/2025
We apologize for our customer's disappointment. Our inventory can change daily; we don't carry all that ***** has to offer. If customer is able to send us a UPC and or SKU number or photo of the socks we will be happy to research further with our Vendor. At this time we are unable to find a 12 pack of low cut, multi colored men's ***** socks online.
Thank you,
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I can no longer find a SKU for this particular multi-color value pack. Please provide steps to make an exchange for a value pack in whatever color is available in size 13-15. Thank you.
Regards,
******** *******Business Response
Date: 03/25/2025
We are unable to find Men's ***** low cut multi-colored socks in the size requested on the website. The Complaint mentions a purchase of last year which is beyond the return /exchange time frame of 90 days after purchase or 120 days if a ****** Card was used. The customer may want to choose a different brand perhaps. A courtesy $50 ****** Cash coupon was emailed today for the frustration caused as the specific sock they are looking for may not be available going forward.
Thank you,
Customer Answer
Date: 03/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 14, 2025 I placed order number **********. That same day I got tracking information for the skirt (Women's Nine West Ribbed Column Skirt) in my order - Carrier: *** Tracking #: 1Z596A4YYW63522826.The tracking information says that the item is being returned to sender. Shipping History Hide Shipping History Monday, March 17 8:59 PM | ***************, ** Arrived at Facility 8:20 PM | *********, ** Service disruption occurred. / The package will be returned to the sender.7:25 PM | *********, ** We have upgraded the package as requested by the receiver.Friday, March 14 5:04 PM We have upgraded the package as requested.4:44 PM Shipper created a label, *** has not received the package yet.When I reached out to Kohls they will not send a replacement or a refund. I want this item replaced or refunded. I am not going to receive the item. They need to take this up with ***.Business Response
Date: 03/19/2025
We apologize for our customer's disappointment. A replacement skirt is being sent to the customer at no additional charge under Order Number **********.
Thank you,
Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:03/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Incident Report Kohls **********, ** Date of Incident: March 16, 2025 Location: Kohls, **********, ********* Details:I was purchasing an item at Kohls through the self-checkout when I realized I no longer wanted it. I informed the associate standing nearby that I did not want the item. After getting home, I initially put my purchased items away without checking them immediately. The next morning, I decided to review my items and realized that the unwanted item had not been removed from my payment, meaning I was charged for it despite not taking it ho**** returned to Kohls to address the issue and explained the situation, including where I checked out and that there should be camera footage showing the associate retrieving the item. However, despite the cameras on the self checkout that will present the clear evidence, the manager refused to assist **** have attempted to call multiple Kohls customer service numbers, but I have been given the runaround with no direct help. The cameras should confirm my claim, and I am seeking a resolutioneither a refund or the item itself. No customer should have to go through this, especially when proof is available.Item Details:Barcode Number: ************ Total Price Charged: $24.47 Item Price Before Discounts: $60.00 Clearance Discount: -$30.00 Kohls Cash Applied (5268): -$1.20 15% Offer Discount: -$4.33 I would appreciate immediate assistance in resolving this issue.Business Response
Date: 03/21/2025
We apologize for our customer's disappointment. We've emailed the customer a Courtesy $25 ****** Cash coupon for the frustration caused.
Thank you,
Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** BInitial Complaint
Date:03/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello-Yesterday I was at your ************************************ and bought items from the *******. This morning went to open the highlighter and its completely broken. I called and asked about this and they said I have to bring it in in order to get an exchange or return. I do not live near at Kohls and will not drive there to just return this item. What can be done about this? I am including images to show this highlighter $27.00 is broken. Please either ship me a new one or give me my money back. If there is someone else I need to contact please let me know. I have tried calling, chatting, and emailing but it kicked back. No one answers. Thanks.Business Response
Date: 03/19/2025
We apologize for our customer's disappointment. This in ********************** purchase would need to be returned to the store for a refund to the original form of tender.
Thank you,
Customer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I don't live in the same town as a ******. I don't go this way often. I am asking for a credit to my form of payment or please send me a new one. I shouldn't have to drive 30+ minutes to get something exchanged. I sent photos what else do you need? Thanks.
Regards,
******* ********Business Response
Date: 03/22/2025
Please send us a copy of the purchase receipt information to include all numbers at the top of the receipt. We will have our internal **************** review to see if a refund can be processed to the original form of tender.
Thank you,
Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have atteached my reciept above. Thank you for your help. I would appreciate a return of funds. It's the $27.00 item, plus tax. Thanks.
Regards,
******* ********Business Response
Date: 03/31/2025
A credit in the amount of $27.77 has been applied to the Visa. This will reflect on the Customer's statement within the next 7-10 days.
Thank you,
Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help in this matter.
Regards,
******* ********Initial Complaint
Date:03/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to resolve a ****** cash replacement issue with kohls for a long time. The last time that I reached out to customer service i was advised that I can go to any store and ask a store manager to "reinstate it" for me. After that conversation I went to 2 stores and neither would help me. I would like a replacement of the ****** cash because I lost $135 as a result.Business Response
Date: 03/19/2025
We apologize for our customer's disappointment. If the customer is able to share more information such as the barcode number on the ****** Cash Coupons or when and where it was earned, we would be happy to review this further.
Thank you,
Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not feel comfortable closing this case until I have a resolution.attached is a copy of the car code requested.
i look forward to a quick resolution.
Regards,
Nel CjBusiness Response
Date: 03/22/2025
After review of the Barcode on the ****** Cash its showing a date of 2018. We regret the frustration as this coupon has expired and to be fair and consistent to all of our customer's we are unable to reissue the coupon.
Thank you,
Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The retailer did not offer a resolution but instead declined to assist despite us making an effort to resolve this issue since 2018. I appreciate the retailer responding but the issue was not resolved. The kohls cash was given to my daughter a while back. She tried to get help with this for a long time but her concerns were dismissed. All she got was a runaround. I also helped her p***are a letter in 2018 and mailed it to Kohls but the letter went unanswered. We gave up due to COVID and health related concerns but found the kohls cash again last year. We inquired again with customer service because both my daughter and I were convinced that it must be an error or misunderstanding. We have shopped at Kohls together for many years and have usually found customer service to be helpful. During the last call to customer service the *** tried to reach out to the "backend support team" but they could not be reached. The agent advised us to go to any Kohls store and ask for a manager to please reinstate it but the manager declined to help. I am asking for you to please make an exception and reissue the kohls cash. Thank you for your consideration.
Regards,
Nel CjInitial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** has to be the most shady company I have ever dealt with. They know it, and that's why they don't even post an email address for their customer service ***** They deduct money from any returns and give you ****** Cash and when you attempt to use it, they tell you that it doesn't exist-even though you account shows it available online. Total criminals as far as I'm concerned.Business Response
Date: 03/19/2025
We apologize for our customer's disappointment. ****** Cash Coupons can Impact returns; see more at ************************************************************; **************** can be reached at ************ for further explanations or Customer's can chat a representative at ************************************************************; If the customer would like to share more details of the return, we would be happy to review this further.
Thank you,
Initial Complaint
Date:03/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent $75 on an online order with Kohls. However their preferred shipper (***) had to return the order to them for a reason unbeknownst to me and Kohls was supposed to refund me by way of a gift Card. I am being given the runaround. The supervisor I spoke with. Kohls supervisor: 3/15/2025 Wasiem A. Informed me that he would escalate the matter again however I just feel as though this is an ongoing issue and I should be able to receive one gift card for the entire remaining balance instead of multiple gift cards in various dollar amounts given if I try to use them online, which that isthe only way that I typically shop I am faced with fees for shipping so I dont get the full advantage of my refund amount This is just dragging on and on, and I am seeking resolution and obtaining my remaining refund amount. please help the previous caller today hung up on me and I was transferred to an automated survey line. I just want this all to be over and to receive my refund. Please advise thank you in advance for your time.Business Response
Date: 03/18/2025
We apologize for our customer's disappointment. Our records indicate all three items on Order Number ending 0627 are being returned to sender and that a refund request has been issued. Any Gift Cards used will be mailed and any ****** Cash Coupons used will be emailed. The refund to any Card will reflect within the next 7-10 business days.
Thank you,
Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[This is a generic response and I am not satisfied given this matter has been ongoing since The initial order was placed on February 4, 2025. I have been given nothing but the runaround and this generic response seems like more of the same. I am seeking complete and final resolution in the form of a gift card, not multiple gift cards being issued in various increments over a widespread range for the rest of my life I would just like to have this matter resolved And be done with it. Thank you in advance for your time, *******]
Regards,
******* ******Business Response
Date: 03/24/2025
Order Number ********** submitted in the amount of $76.60 on 2/4/2025 was refunded to the original form of tenders used; $1.67 refunded to the Mastercard on 2/13/2025, $75 Gift Card used on the order with $67.46 redeemed on Order Number ********** on 2/14/2025 leaving $7.54 which is currently available on KMRC ending 0687.
Thank you,
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and while I am not satisfied with the response given I feel that the total amount remaining owed to me is $47.58. I do not have the energy to keep going back-and-forth with the business. I am at this point giving up and accepting the loss I will, however, noting to any family and friends to be cautious when purchasing and or using Kohls gift cards online while shopping with them given this horrible experience, I have had I understand that this initially started because their preferred shipper returned my entire order to them initially, I am still uncertain as to why, however that is when this debacle began, I want to give a sincere thank you to the Better Business Bureau for your assistance
Regards,
******* ******Business Response
Date: 03/29/2025
Our regrets for the frustration caused. Unsure as to the $47.58 mentioned; Order Number ********** was refunded for the entire $76.60 as follows: $1.67 refunded to the Mastercard on 2/13/2025, $75 Gift Card used on the order with $67.46 redeemed on Order Number ********** on 2/14/2025 leaving $7.54 which is currently available on KMRC ending 0687.
We would be happy to review any other orders related to the $47.58 if the customer chooses to send in more detail.
Thank you,
Customer Answer
Date: 03/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and realize that the frustration I am feeling and going back-and-forth with the business at this time is not in my best interest. I am accepting this loss and frustration and choosing to move forward however, I would like to thank the Better Business Bureau for all of your help and realize theres only so much you can do in helping to reach resolution on my behalf. I will take it one step further and share my experience with my Family and friends via my social media platform as a final step to bring some peace on the matter for myself. Thank you again for your help BBB. Yolanda
Regards,
******* ******Initial Complaint
Date:03/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 20, I returned 6 items at my local store using my receipt. I paid for these items with my Kohls Charge. I was issued a receipt and told that I would receive a corporate refund. The receipt says this would be done within ***** days. The phone number at the bottom of the receipt is invalid. I have called customer service on 12 occasions and received no support. Finally, I received an email from corporate telling me to go back to the store and ask them to void the transaction. Upon doing so, the store informed me that they cannot do so and that corporate is the only one who can issue a corporate refund. I emailed back to the contact and have been ignored. I have now wasted 3 hours of my life going back and forth to the store, calling, jumping through hoops. This is simply to get back the refund that is on the receipt. I paid for this with my Charge and am demanding that my refund is fulfilled without me having to continue waiting and reaching out to service. The receipt clearly states that this will be completed in ***** days. It is now 22 days later and this is not resolved.Business Response
Date: 03/21/2025
We apologize for our customer's disappointment. Our records indicate that the store did void the transaction. We have requested a refund/credit to the ****** Card per the customer's request. This will reflect on the customer's statement within the next few days.
Thank you,
Customer Answer
Date: 03/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *****
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