Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order from site 2/28/25 On 3/4/25 order status said shipper ***** would inform shipper (Kohls) that package was damaged, all items missing , box discarded. As of today 3/14/25 no refund has been issued and I had to call and speak to a contract complaint center and request my money back The worker there said it would take 7-10 days from TODAY for my refund Why was my refund not already issued if KOHLs knew about the damaged package on March 4, 2025 and is now 10 days later? I want to speak to a representative of KOHLs here in the ** and have this explained AS well as my refund unless than 10 days from now as the company has ALREADY had 10 days since they posted on my order information on their own site that the merchandise was undeliverable.

  

  Business Response

  Date: 03/18/2025

  We apologize for our customer's disappointment.  Tracking shows all merchandise missing and that they discarded the empty box.  A refund request has been placed for the 4 shirts on Order Number ending 2370.  The credit will reflect within 7 days and any ****** Cash Coupons used on the order will be emailed to the customer.

   

  Thank you,

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum cleaner from ************************** on February 23. It was delivered used with someones dirt and dust inside of the vacuum. I called and emailed Kohls for a resolution and even did receive a response initially from a ****** **** in the executive office who is now not returning my call or email regarding my refund. (Correspondence attached) This purchase is on my credit card and I am now going to pay for it so I dont accrue interest as I am still waiting for this refund and resolution of this issue. They have not answered or provided the refund.

  

  Business Response

  Date: 03/18/2025

  We apologize for our Customer's disappointment.  Our records indicate a refund request has been made for sku 28159133 on Order Number ending 2673.  This credit will reflect on the customer's statement within the next 7-10 business days.  Customer may dispose of the used item.

   

  Thank you,

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some baby clothes from Kohls on 01/13/2025 with a total amount of $29.40. My wife and I then found the same clothes from another company for a better price. We tried to cancel our Kohls order but were told that it was not possible. On the Kohls website it says that if you do not pick up the order within 7 days, the order will be refunded and the inventory will be placed back, so we just decided not to pick up the order. On January 21, we were credited the amount at first, then on January 26, we were charged that amount ($29.40) again. When we called to ask about the double charge, they admitted that the second charge was an error but since the charge was cleared they said we would have to dispute it with our credit card company instead. This does not make any sense since they made the error, they need to refund the charge. It also does not make sense that they would be unable to refund the charge since it cleared. That is essentially what a refund is. We should not have to go through a credit card dispute because of their mistake.

  

  Business Response

  Date: 03/18/2025

  We apologize for our Customer's disappointment.  Our records Order Number ending 0281 had 3 items for BOPUS, (Buy Online Pick Up In Store) expire and 2 items that shipped to Customer's home. The expired items were refunded $29.40 on 1/21/2025.  One of the items that shipped to home, sku ******** was refunded on 1/24 $9.80.  One item was kept, sku 46501709 $11.99 plus tax and shipping $8.95.  There were no duplicate charges on this order.

   

  Thank you,

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I reject this response, it is obvious they did not review the complaint. As already stated in the original complaint, yes, ****** did initially refund us the $29.40 on 01/21/2025, but then we were charged AGAIN the same amount of $29.40 on 01/23/2025. We contacted ****** customer service regarding the second charge on 01/23/2025 and the customer service representative admitted that the charge was made in error, but then for some reason said they could not refund us. We are asking for a refund for the second charge made on 01/23/2025. This was an error made by the ****** employees and they have been unwilling to fix their own error. This is extremely unprofessional and honestly makes ****** look disreputable.  Attached is a redacted credit card statement showing the second charge made in error by ****** on 01/23/2025.  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 03/24/2025

  The BOPUS refund was reversed as store 1126 reported the customer picked up the items;  Per the customer request, we have reprocessed the credit $29.40 to **** card.  This credit/refund will reflect on the Customer's statement within the nex 7-10 days.

   

  Thank you,

  Customer Answer

  Date: 03/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have indicated and maintain that the store made a mistake by marking this order as picked up when it was never picked up.
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed $140.56 order online at Kohls on Feb 22 2025. All pieces of order shipped February 23, I still have not received the my order. **** said to contact Kohls. I have tried email and online chat. Every online chat tells me to continue to wait 5 more days, it's now almost 3 weeks since my order shipped. Kohls is not helping or filling out the claim with **** for the missing mail. I just want my money back for all the items I never received

  

  Business Response

  Date: 03/18/2025

  We apologize for our customer's disappointment.  Tracking number ending 966 on Order Number ending 3068 shows a mis ship; therefore two of the items are being reshipped at no additional charge. One item, sku ******** is currently our of stock, therefore a refund has been issued and will reflect on the customer's statement within the next 7-10 business days.

   

  Thank you,

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am missing 5 items. Replacing 2 and refunding 1 is a total of 3. What about the other 2 missing items?  And if it was a misship, how come when I contacted customer service multiple times they didn't reship the items,  they kept telling me to wait 5 days. Now it's well over a month late. I do not want replacement items for 2, I want refund for all 5 missing items. 
  
  Regards,
  
  ******** *******

  

  Business Response

  Date: 03/22/2025

  Order number ********** has a total of 8 items on it; 1 item under tracking 5431 shows as delivered; 3 items under tracking ending 5335 shows as delivered; 1 item under tracking ending 1337 shows as delivered and 3 items under tracking ending 4966 show as missing; one was refunded the other two reshipped at no charge.  

   

  Thank you,

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Shipping order ***** was never delivered 

  Reshippement of 2 items ***** was delivered at 8:55pm and ***** was delivered 9:32 pm

  Refund finally as it was reported to PayPal. 

  Funny how Kohls submits a message to BBB at 930 am saying tracking said delivered when it clearly was not! 

  KOHLS runs a extremely shady business if their customer service can lie about shipping and tracking. Do better Kohls!
  
  Regards,
  
  ******** *******

  

  Business Response

  Date: 03/28/2025

  USPS tracking ending 5335 shows delivered, is the customer stating it was never received?  Please clarify for our further review.

   

  Thank you,

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A NOVOGRATZ CACHE LOCKER FROM KOHLS SEPTEMBER 23, 2024. THERE WERE DAMAGES TO TWO SIDES OF THE LOCKER, THE TOP OF THE LOCKER, AND TWO SHELVES OF THE LOCKER. IT IS CLEAR THAT THE DAMAGES WERE FLAWS IN MANUFACTURING. KOHLS REFUSED TO REFUND THE PURCHASE BECAUSE IT WAS BEYOND 120 DAYS. THEY TOLD ME TO CONTACT MANUFACTURER. (I YEAR WARRANTY) I CONTACTED AMERIWOODHOME AT: ***************. I CALLED THIS NUMBER TO GET A RECORDING TELLING ME TO GO TO A WEBSITE, WHICH I DID. I EXPLAINED THE SITUATION IN AN EMAIL. THEY ASKED FOR PICTURES OF DAMAGES, I SENT THEM MANY MANY PICTURES. THEY ASKED FOR PROOF OF PURCHASE. I SENT ONLINE INFORMATION, INDICATING PROOF OF PURCHASE AND DELIVERY FROM MANUFACTURER. THE MANUFACTURER DID NOT SEND INVOICE WITH SHIPMENT. THEY SENT ME BACK AN EMAIL REQUESTING SAME INFORMATION THAT I SENT TO THEM. THEY ARE NOT TRYING TO SOLVE THE PROBLEM. THEY ARE JUST TRYING TO DISCOURAGE ME. I NEED EITHER KOHLS, OR THE MANUFACTURER TO REFUND ME MY MONEY FOR THE LOCKER, OR SEND ME AN UNDAMAGED ONE.

  

  Business Response

  Date: 03/18/2025

  We apologize for our Customer's disappointment.  We have issued a refund request for damaged sku 27845111 on Order number ending 7135.  The credit will reflect on the statement for the tender used within the next 7 - 10 business days.

   

  Thank you,

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 03/02/2025 for a car seat and two outfits for my grandkids. Package(s) showed as delivered a few days later and I reached out to Kohls the same night they were marked as delivered as they were not at my doorstep. Representative asked me to wait an additional 2 days and to contact them again for support if they have not arrived yet. (Meaning I would have to wait until 03/09/2025 to contact again), which was fine as I know packages sometimes show up after marked delivered. Well come 03/09/2025, packages still not delivered and I reached out to customer service. **************** did not offer any help and just told me to "Dispute with bank". I cannot just "dispute with my bank", as I used after pay on this order and they do not dispute things. I contacted Kohls customer service again asking if there was anything they could do such as possible reshipment to another address (One that is not an apartment so we can prevent a misdelivery again), they were of no help. I am now out of almost $200 and my grandkids items. Completely unsatisfied as I have been shopping at Kohls in store for so many years, never expected this kind of service the one time I decide to shop online.

  

  Business Response

  Date: 03/17/2025

  We apologize for our customer's disappointment.  We have requested a refund to Order Number ending 4246 as a one time courtesy due to items being lost.  This will reflect on the Customer's statement within the next 7 - 10 business days.  Going forward, we recommend using a different shipping address if an online order is placed.

   

  Thank you,

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned some items to the ****** store on February 8th 2025. I received two ****** cash one for $83 and one for $44 that were due to expire on March 10th. Typically I will receive text message reminders that ****** cash is going to expire, however I did not receive this. Yesterday I had a medical emergency and had two urgently be taken to the doctor because I could not walk, therefore ****** cash was the last thing on my mind. I contacted ************************** to see about reinstating my ****** cash and was told no. Instead, they were more willing to close my account. I just want my $130 ****** cash that I earned reinstated so that I can purchase the items. I offered to provide proof of my medical emergency however that did not matter. I am a most by Customer because I have spent tens of thousands of dollars with ******. None of that seems to matter.

  

  Business Response

  Date: 03/12/2025

  We apologize for our customer's disappointment.  To be fair and consistent with all of our customers' we are unable to reinstate expired coupons.

   

  Thank you,

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Simeya Hobby
  

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-22-24, I purchased a gift card certificate for $150.00 for Christmas for my son. Unfortunately, when my son decided to use it the gift card certificate was already used by someone else. I called the number of the ****** gift card on the back ************ to file a complaint. The representative provided case # ******-004224 on 02/08/25 and asked me for my e-mail and home address, so I provided the requested information. Then I did a follow up call on 02/15/25 and they told me that they sent me an e-mail requesting my home address and that I did not respond so they closed the case. I never received an e-mail from them requesting my address. So, again they open another case # ******-003234 and again I provided them with my e-mail and my home address. At this point, I realized that they are refusing to pay me, due to the fact that I already had provided my e-mail and home address twice, besides I used my ****** credit card to purchase the gift card. Therefore, they already have my e-mail and my home address. Please help me get my gift card replacement. My son needs to purchase needed clothes. Thank you so much.

  

  Business Response

  Date: 03/12/2025

  We apologize for our customer's disappointment.  We are reissuing a new Gift Card for the amount of $150 and will be mailing this to our customer.  It will be received within 14 business days.

   

  Thank you,

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Kohls rewards for my purchases. These rewards were converted to $30 Kohls cash, which was set to expire at midnight on March 3rd. It expired before then, and as there was an issue with the system, agent RoviLeine Tordilla promised me a $30 credit on a future order. Chat agent *** in Messenger assured me this was correct. Now Kohls is refusing to honor their promise. They are saying they already issued the coupon, but this was for a separate issue involving Kohls cash that expired in January. I would like this $30 credit issued. I am very disappointed in this customer service from a reputable company. The reference number is 250303-012021.

  

  Business Response

  Date: 03/14/2025

  We apologize for our customer's disappointment.  Our records indicate a $30 ****** Cash coupon was emailed to our customer on 3/4 and a $30 ****** Cash Coupon emailed on 3/9 and $10 emailed on 3/12.  These are all valid through 4/30/2025.

   

  Thank you,

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dualsense Fortnite controller for the PS5. The order number for my order is ********** and I never got my package. ***** marked it delivered and they took a picture of delivering it but its not my porch. I contact Kohls on chat and even got connected to a supervisor. Both tells me to dispute the charge because they cant refund it or replace it. With that said I even offered to step outside to take a picture of my front porch to show it doesnt match what ***** took. They still told me no. I want a replacement or my money refunded so I can buy the controller elsewhere. I have attached the photo of what ***** took and a photo I took of my front porch.

  

  Business Response

  Date: 03/10/2025

  We apologize for our customer's disappointment.  A replacement item is being reshipped under Order Number **********.

   

  Thank you,

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********