Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added 6 items to online cart at ************************** and paid shipping fee of 8.95 on my credit card and they sent 2 of the items to the local store and are not shipping to my house even though I paid shipping fee.

  

  Business Response

  Date: 06/02/2025

  Our records show that during the order process store pick up was selected for the Big & Tall Sonoma Goods For LifeShort Sleeve Crewneck T-Shirt in the color mineral navy and the Big & Tall Sonoma Goods For Life Short Sleeve Crewneck T-Shirt in forest green. Since the two items were not picked up, they were cancelled and the customers payment method was not charged for the two items. The remaining items on the order have been shipped and are scheduled to be delivered on June 5 2025. 

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The claim they are making is that I added 6 shirts to my shopping cart, all the same size, same shirt, just different colors.  Then I entered my credit card information and I CHOSE to have two of the 6 to be picked up in *******, when I live in ******?

  Why would I do this? ******* is 5 hour drive from me, and I already paid shipping cost to have it arrive at my home.

  There website is designed to force you to pay shipping costs twice, it's a scam

  
  Regards,
  
  ***** *********

  

  Business Response

  Date: 06/05/2025

  Please note that on the product page after a customer selects the item, the customer also needs to select either 'Free Store Pick up' or 'Ship to Me', before check out. The customer is also able to view the cart which shows either 'Pick up' or 'Shipping' for the item before the check out process.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Yes there are buttons further down the page to specify if you don't want to ship it 

  I did not scroll down and choose to send items to *******. After some testing on my end the way it works is that is that if item is not available to be shipped, instead of just blocking out the add to cart option, it defaults to the closest store that has one of that product.

  This leads to users not getting what they ordered

  The idea that a user should be expected to scroll to the bottom and read everything on a webpage in 2025 is not valid. With all the ads no one reads all of a page.

  Hiding this automatic selection further down the page is a way to take the money and not provide the products agreed upon in the transaction.

  I guess so long as you make a few extra bucks it's ok to fill your page with traps

  I'm done spending any time or money ******

  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.18 I placed an online order with Kohls. I received part of the pagackage, but three items were missing. The online "chat" agent refused to help me. Nailah 0498 told me I should file a police report for my missing items and would not process a refund. She insisted the items were shipped, even though when I checked on Kohls own platform, it said "awaiting carrier pick-up." I shared this screen shot with the representative who said it was "policy" to have customers file a dispute with the bank. A dispute which I will lose because Kohls believes the items have shipped. They never shipped, and my tracking number says so. I want a full refund from Kohls for the purchase.

  

  Business Response

  Date: 06/02/2025

  After review of the customers order ending in ******* found that *** tracking information ending in 5316 was delivered on May *******, *** tracking information ending in 7860 was also delivered on May *******, and *** tracking information ending in 3797 was delivered on May *******. If the customer is stating that they are missing items from this order,we request that the customer provide the description or product number that is listed on their order for the 3 missing items.  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The following items were not delivered:  I never denied that I didn't receive the package.  The below items were not in either of the packages I received.  This is an error on your part, and all I want is for the items to be resent, or for my credit card to be refunded.  It is unacceptable that I was told by a representative that you offer no recourse for shipping errors and to file a police report or call my bank.  I am hoping Kohls will make this right, otherwise I will be filing a police report, because your company has stolen my money. Your customer service agent was ill informed and beyond rude.  As a corporation, you must do better.

   

  Boys 8-20 ****** Essential Performance Shorts in Regular & Husky x1
  

  
  Boys 4-20 ****** Icon H20-Dri UPF 50 Top x1
  

  
  Boys 8-20 Under Armour Compression Volley Swim Shorts x1
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 06/05/2025

  We apologize for our customer's disappointment for not receiving the three items. We have initiated a refund to the original form of tender for the items. Please allow sufficient time for the refund to reflect on the customer's statement.
  
  

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Kohls Order #********** On May 26, 2025, I attempted to purchase a $430 car seat on **************************. At checkout, I was shown an offer: Sign up for a Kohls credit card and receive 40% off this order. I applied and was approved solely to use this promotion.After getting the card, the discount wasnt applying at checkout. I called customer service at 7:57 PM and spoke with a *** who attempted to place the order by phone. She told me the item was ineligible for the discount, which was very frustrating since I applied for the card only for that reason.She then promised that if I placed the order with her, I could call back after receiving the package and receive a refund for 40% of the purchase ($172). She confirmed this clearly, and gave me reference #*******. I received the order on May 29 and called back, only to be told the original *** lied to me and there was nothing they could do.I requested a supervisor; I was told theyd call in 15 minutes. No one called. I followed up again, was given incident #*******, and eventually got a call from a supervisor. I explained the situation again. The supervisor told me the item isnt eligible and I could use the 40% on something else. I told him that wasnt a resolution and asked why the original ***resentative made a false promise.The supervisor refused to listen to the original call recording, said theres nothing they can do, and told me to ****** corporates number. I had to ask him directly to provide it.I then called corporate and spoke with another ***, explained the full situation, and was told again theres nothing they can doeven though he apologized for the original misinformation and acknowledged that I was lied to.This is false advertising and deceptive customer service. I would not have applied for the Kohls cardor taken a credit hitif I had known the discount wouldnt apply to my only item. Im asking Kohls to honor the promise their *** made and issue the $172 refund.

  

  Business Response

  Date: 05/30/2025

  We apologize for our customers experience. The purchased item is not eligible for the percentage off discount. However, after review of the chat with our representative, the customer was advised to call us after the purchase was made and we would make the adjustment. Because of this, we have applied a $172.00 credit to the customers order today. This ********************** adjustment will reflect on the customers next ********************** billing statement. 

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  Thank you for resolving this matter and issuing the $172 credit as promised. I appreciate Kohls honoring the commitment and following through on the adjustment.
  
  While Im satisfied with the final outcome, I do hope the company takes steps to improve internal communication and customer service, as the process of getting this resolved was unnecessarily difficult.
  
  Regards,
  
  ******** ****

  
  

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned ***** in Kohls cash on 5/17. On the 5/24 I wanted to use this amount via ****************************** However after multiple attemps uploading the Kohls cash code in along with PIN I was not able to do so. It showed that Kohls cash has been uploaded into my Kohls wallet but that never happened. Due to the fact that I had technical difficulties with this my Kohls Cash reward was unusued. AS this was not my fault I should not be not allowed to use it. I tried to chat today with customer service and was told they are not able to give me my Kohls Cash. I asked for corporate email address to raise my complain and I was given NON EXISTENt email address, that is not being monitored. I want my ***** kohls cash as a store credit that I entitled to as a long time customer that was not able to use it. I am attaching screenshot of the email I sent today and also response I got. I appreciate someone attending to this.

  

  Business Response

  Date: 06/02/2025

  We apologize for our customer's disappointment. To be fair and consistent to all of our customer's, expired coupons cannot be reissued or replaced with store credit. 

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Dear Kohls Team,
  
  Thank you for your response, but I am extremely disappointed with Kohls position on this matter. The Kohls Cash in question, totaling $70, was earned legitimately and was not expired due to customer negligence, but rather due to a technical issue on Kohls end. I attempted multiple times to upload it to my Kohls Wallet before the expiration date, but the system did not reflect the balance, despite confirming it was uploaded.
  It is both concerning and unacceptable that Kohls is unwilling to take responsibility for a known glitch that prevented a loyal customer from accessing earned rewards. This feels less like fair and consistent treatment and more like a convenient excuse to invalidate customer benefits.
  ********************** Cash was a major incentive for opening and regularly using my Kohls Credit Card. After this experience and the lack of resolution, our family will no longer be using or recommending Kohls or its credit services. 
  I am requesting that Kohls honor the $70either by reinstating the Kohls Cash or issuing an equivalent store credit or refund. I hope Kohls reconsiders its position and demonstrates a commitment to customer satisfaction and accountability.
  Regards,
  **** ******

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Kohls Order# ********** for Qty. 2 ****** ***** 18k Gold Plated Silver Paper Clip Link Chain Bracelet, and on 5/28/25 I received the package, but I was only shipped a quantity of 1 bracelet. I contacted customer service the same day and they confirmed that both items should have been in the box and that there was only 1 tracking number. Furthermore, the packing slip inside the box (attached) only shows a "Qty. 1 *********************** first wanted me to raise a dispute with credit card and then told me that I need to raise the claim with the shipper ****** I already tried contacting *** and they stated that claims must be opened only by the sender/shipper (Kohls). Kohls is purposely giving me the run around and unwilling to resolve this issue. This is my first Kohls order and I have never been giving such run around and subpar service by any retailer for an online order resolution.

  

  Business Response

  Date: 05/29/2025

  We apologize for our customer's experience. We have initiated a refund to the original form of tender for one of SKU ********. This will reflect on the customer's statement within 10 business days.

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am grateful to the BBB for their assistance in this matter. 
  
  Regards,
  
  ********* *******
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return denied despite receipt.I attempted to return items to ****** with a valid email receipt, well within the return policy window. However, the store manager denied my return and told me it was because i had made ''too many returns'' this is not stated anywhere in Kohls return policy. i was given a voided return receipt and directed to contact a third party company called the retail Equation, which apparently tracks return history and provides recommendations to Kohls. I was never informed that ****** uses this system to monitor or potentially deny returns. there was no explanation provided to justify denying a return with a receipt. Kohls promotes an ''Easy, Hassle-free Returns'' Policy, but this experience was the opposite. I feel i was unfairly denied a return, even though i followed all posted rules and had proof of purchase. this practice is misleading and feels deceptive, especially since it penalizes honest customers based on hidden criteria.

  

  Business Response

  Date: 05/29/2025

  We apologize for our customer's disappointment.  We have paused the policy using the third party vendor and the customer may continue to proceed with returning their items.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hope that the ************************************ is aware of this change and they let me proceed with my return with no issues.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th 2025 my fianc and I went to Kohls in ****** ME to do some shopping. It was raining and we were trying to park when a pothole swallowed the left side of the vehicle linking it to the right. We managed to find a spot only to find our front driver side tire blown from the pothole and all the inside wheelhouse scratched. We went inside and spoke with Assistant Manager ******** who told us she had submitted the request for repair 3 times over the past 9 months and nothing was done. She apologized and filled an incident report and were told we would be contacted by their adjuster. I called the Bangor PD and filled an incident report and a tow truck as the vehicle was not drivable. We waited for about 3 days then called my insurance to get the car fixed as Kohls was not responding. Finally on may 14 I am able to obtain the incident id number and the name of the adjuster but jk means of contacting them. I submitted all that to my insurance but heard nothing further. On May15 or 16 we got a call from the Kohls adjuster to find out what had happened. She said we will get a call back and have yet to hear back. I have emailed both the *** of stores, the CEO and the adjuster and have heard nothing from them. My vehicle was damaged and they are not even trying to resolve this or communicate it. I had to go through my insurance and now I am out money because of their negligence.

  

  Business Response

  Date: 06/02/2025

  We apologize for our customer's disappointment. Our records indicate that our business partner has been working on this matter and they will follow up directly with the customer when an outcome is determined. 

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kohls and told Them I never got a email notifying me of my delivery i was told I would be refunded ***** and nothing if I dont get refunded I will sue kohls Order number **********

  

  Business Response

  Date: 05/29/2025

  We apologize for our customers experience. We have initiated a refund to the original form of tender for order number ending in 8989. This will reflect on the customer's statement within 10 business days. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls department store is guilty of unfair and deceptive acts and practices in the Kohls cash program. They have limited the use of Kohls cash to such a degree (while likewise heavily promoting it as a prominent marketing and advertising tool) that reasonable people are being taken advantage of and suffering loss. I recently earned $60 in Kohls cash through a significant purchase. That $60 was not available to use for 8 days, and then was only good for 6 days. That delayed window of time has shrunk from what it used to be, and is not reasonable. I was not able to visit a Kohls during that brief 6 day window (5/12/25 - 5/18/25), and just visited a store to use it. Until recently, Kohls offered a 10 calendar day ***** ******* which would have given me until tomorrow to redeem my rightful benefit. However, without notice, Kohls has apparent changed their policy and revoked the ***** period entirely. As a result, consumers must wait a longer time period to use their Kohls cash than the time period granted for its use. There is no ***** period for people who travel, are sick, or for age or disability are unable to meet their strict, narrow, and outrageously limiting parameters. All while touting the feature as a big benefit to the consumers they are milking. It is a UDAP both unfair and deceptive. I want the $60 benefit I was promised.

  

  Business Response

  Date: 05/29/2025

  We apologize for our customer's disappointment.  As a one time courtesy, we have emailed our customer the $60 ****** Cash Coupon that is valid through 6/30/2025.  Please know going forward we will no longer be able to reissue expired ****** Cash coupons.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ring November 11th year 2024 within 6 months the topaz Stone fell out of it when you spend money on a ring the stone should not fall out that quickly I have had rings for years and never had a problem. I have reached out and they are unwilling to replace the ring or give me a refund I am fine with the replacement of the Ring

  

  Business Response

  Date: 05/30/2025

  We apologize for our customer's disappointment.  Our Executive Team is working directly with this customer and the Vendor to find her a replacement of the ring.

   

  Thank you,

  Customer Answer

  Date: 06/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Kesha J