Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/30/24 Order Number: ********** Order Date: Saturday, November 30, 2024 at 18:27 PM (CST)Amount spent: $74.69 What ****** committed to providing me - my online order confirmation stated to arrive on or around 12/09/24 to 12/12/24 What the nature of the dispute is - The product was ordered on 11/30/24. 12/03/24 - email sent to me from ****** saying "Your shipment is on the way! Hi, we've packed and shipped order #*********! Use the tracking information below to see when your order will arrive to you. Thanks for shopping with us! At times, delivery updates may be delayed and will show after the carrier picks up the shipment."12/09/24 - 12/13/24 - checking tracking number, order is awaiting carrier pickup. Called AND chatted with customer service and was told the only resolution was to cancel and re-order, with new delivery dates of 12/28/24 - 1/3/25 OR refund and I can purchase the item elsewhere. This item was purchased as a Christmas gift with the expectation that it would arrive BEFORE Christmas. All of my other orders were fulfilled, I'm not understanding why this particular order is delayed and cannot be expedited. (I have another shopping account under the email address ************************ it is the email tied to my ****** rewards account and my ****** ********************** card.) **************** did not resolve my issue. No disclaimer was on the email, order confirmation, or website when I placed the order that it could be delayed, or would sit for two weeks prior to carrier pick up. I want this item, for this price, using my ****** cash, and I want this item to arrive in time for Christmas as I purchased accessories and other items to accompany it since I expected it to already have arrived, AS DISCLOSED, when I placed the order.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Tracking on Order Number ending 9091 shows delivered by **** on 12/14 at 2:12PM; however it doesn't sound like the customer received it.  We are unable to reship the item as the Vendor doesn't use expedited shipping meaning the item wouldn't arrive until after 1/03/2025.  We have initiated a refund to the original form of tender which will reflect on the customer's statement and any ****** Cash coupons used will be emailed to the customer.

   

  Thank you,

  Customer Answer

  Date: 12/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order #********** online on Nov.24, 2024. The order totaling $59.15 earned me $15 in Kohls cash. I attempted to use the earned kohls cash on Dec.1., 2024 but the item I wanted was actually out of stock and kohls cancelled my order immediately and returned the kohls cash to my wallet. It is still there and has not been redeemed. On Dec.12, 2024 I returned order ********** in store (all items returned). I received a refund of about $42 - the total price minus $15. I explained to the manager that I should get a full refund since the kohls cash was not redeemed (prior order was cancelled by kohls). On her end she was not able to fix the return because the computer showed the kohls cash as redeemed.She said to talk to customer service to help. I did an online chat with customer service (took 1 hour wait to chat with an agent). They were unable to help and told me to go in store and the manager could help. I then called customer service and reviewed the situation. They understood and told me to go back to the store to fix- I explained the store sent me to customer service. I went back to the ********************** and manager reiterated that she could not do anything on her end. Essentially I was sent around in a full circle. I am entitled to a full refund for my return- I followed all rules for the return and did not use the kohls cash earned the order. (I did not even know I had the option to opt out of this perk that has caused this trouble.)

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment. The $15 ****** Cash Coupon plus tax, total $16.16 is being credited to the original form of tender on Order Number ending 9960 to complete the full refund of $59.15.  This will reflect on the customer's statement within the next 14 Business days.

   

  Thank you,

  Customer Answer

  Date: 12/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****
  

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Kohls Online Order Not Delivered Dear Better Business Bureau,I am writing to file a formal complaint against Kohls regarding an issue with an online purchase I made on December 1, 2024.I purchased a ***************** from Kohls website, and the order confirmation stated that the item would be delivered by December 5, 2024. On December 2, I received an email from Kohls indicating that my order was on its way. However, by December 8, the item had not arrived.I contacted Kohls customer service on December 8 to inquire about the status of my order and requested that they either reprocess the order or issue a refund. The representative informed me that I needed to wait until December 11 to see if the item would be shipped and advised me to call back if it was not.On December 12, I called Kohls customer service again, as the item had still not shipped. To my frustration, Kohls refused to refund my money or reprocess the order. I am now left without the product I paid for, and Kohls has my money with no resolution offered.This lack of accountability and refusal to address the issue is unacceptable. I am requesting the following:1.A full refund of the amount paid for the item and Kohls cash 2.An explanation of why my order was not fulfilled as promised. 3. The product I ordered I hope the BBB can help mediate this issue and hold Kohls accountable for their poor customer service and failure to meet their obligations. I have attached supporting documentation, including my purchase receipt and email correspondence, for your review.Thank you for your attention to this matter. Sincerely,**** ******

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  The tracking on Order Number ending 2342 shows no movement as of 12/2; therefore this is deemed as a misship.  We are unable to replace the item as it is currently out of stock.  We are requesting a refund for the order and the credit will reflect on the customer's statement within a few days.  Any ****** Cash coupon that were used will be emailed back to the customer.

   

  Thank you,

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this online order on December 8, 2024. The estimated delivery date is December 12 - December 16. As today is December 12, there is no possibility of this order reaching me by December 16. ****** doesn't even have a tracking number yet, so the package isn't ready to ship. As we have a weekend coming up, there is no possibility of the package reaching my by the 16th. I leave for the holiday on Tuesday, December 17, so nobody will be home to take the package. At this point, I demand the order be canceled and my card refunded the price. I'm not the only customer struggling with ****** lack of concern and the pathetic attitudes their associates have. The are of no practical use in these instances.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Our records indicate the slippers were delivered on 12/13 at 6:43 PM by USPS.

   

  Thank you,

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coffee machine ordered on the 11/30 and said to arrive on 12/9. I should have been concerned about the long delay. On the 9th nothing. Tracking after the 9th disappeared. I waited 3 more days and nothing. I called ****** and after waiting a very long time they just told me to keep waiting. A refund was denied. Looking into the exact location of package was denied. Told me to keep waiting. At this point I wouldn't use anything from ****** at any price. They want me to wait indefinitely and then what? This is the worst customer service I've dealt with in a very long time. A company with such a great past history should be embarrassed. My bread is gone and so is the appliance. Be careful.

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 9922 shows as delivered on 12/12 at 9:14 PM.

   

  Thank you,

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ******, but I have not received any confirmation email, tracking number, or delivery update. Despite multiple inquiries with ****** customer service, I was informed by a representative that ****** has no responsibility to provide tracking information and that I should contact the carrier directlyeven though no tracking number was provided to me. This lack of communication and the failure to fulfill basic customer service obligations is extremely frustrating.I am requesting a resolution in the form of either a full refund or proper tracking details and proof of delivery.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customer's disappointment.  Tracking for sku 75732730 on Order Number ending 7632 shows it is being returned to the sender.  We have initiated a refund for the item; the credit will reflect on the customer's statement within the next 14 days.

   

  Thank you,

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/08 with Kohls. I never received one of my items (******* and **** handpuppets - SKU ********). The item was shipped but returned to sender because Kohls did not put a complete address on the shipping label. It has been a month and I still do not have my refund. I have contacted ****** several times and they say they will refund when the shipper returns it to their warehouse. They have had a month to do this - and who knows if they ever will. At this point, Kohls just needs to admit that there has been a mistake and refund my money on my credit card. I am paying interest for something that I NEVER received! And no apologies or compensation. **************** is horrible. When you are on CHAT, it will take them 5 minutes to respond to your question. If you don't respond in 1 minute, they disconnect you and you have to start over.

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  We have issued a $20 credit to the **** ending 1998 on Order Number ending 1716 with tracking showing "returned to sender."  We regret the delay.

   

  Thank you,

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Follow-Up on Refund and Order Status Dear Kohls,I hope this message finds you well. I am writing to follow up on my recent order **********, which I was informed would be refunded after I was unable to pick up the items. Despite this confirmation from your team, I have yet to receive the refund, nor have I received the items in question.Could you kindly provide an update on the status of the refund for this order I have not picked up. I would appreciate your prompt attention to this issue.Thank you for your assistance. I look forward to your ************* regards

  

  Business Response

  Date: 12/17/2024

  We apologize for our customer's disappointment.  Our records show an online pickup order submitted on 11/22/2024 was also picked up but customer claims it was not, that order was refunded in the amount of $318.00.  Our records show  Order Number ending 3079 submitted on 12/6/2024 for over $400.00 was also picked up but the customer claims it wasn't.  This will now have to be disputed between the customer and her Banking Institution.  

   

  Thank you,

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out on behalf of Kyungim (****) Son, my girlfriend's mother. Via email, a scammer impersonated her boss and requested for her to purchase and redeem $1500 worth of Sephora at Kohls gift cards. She purchased them and then realized it was a scam, so she cut communication with the scammer instead of redeeming the gift cards and providing them with the information. The Son family, ***** and ****, have been doing a back and forth with Sephora and Kohls that has lead nowhere. The gift cards are frozen and neither business is able to unfreeze them. The purchase receipt (attached) and transaction (attached as well) both show as Kohls, and after speaking with ****** corporate, they said they'd look into their options, but this was a month ago (email attached).At this point, processing a refund via check would be preferred as the gift cards are frozen and neither business is able to figure out how to unfreeze. The gift cards are paid for but cannot be used an Kohls corporate has stopped responding.This is unacceptable.

  

  Business Response

  Date: 12/16/2024

  We apologize for our customers' disappointment.  Our Executive Team has been in contact with *********************** and have verifed that ******* will be in direct contact with the customer ********************** within 3-5 Business Days to find resolution for this Incident. 

   

  Thank you,

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super misleading experience with a purchase and ****** cash.I purchased a watch for $250 on my credit card. I received $75 in ****** cash. It wasn't made clear to me the limitations of purchases and refunds and ****** cash. I spent the $75 ****** cash on two items, but didn't end up picking them up, so the purchases canceled out. ****** cash was then 'returned to me' I then returned the watch, but only received $175 in refund, essentially locking me in to spending this $75 ****** cash.Feels like a horrible shopping experience. Now I have to find something for $75 at ******, even though I may not want anything, and have a limited amount of time. Makes me never want to shop there again, and feels like extremely deceptive and misleading practices.

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  When a return is made that has has earned ****** Cash on the purchase, this will be deducted from the return amount.  For more information on ****** Cash Impact on Returns, please refer to: ******************************************************

   

  Thank you,