Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

• 

  Kohl's

  2975 S Arlington Rd Akron, OH 44312-4717

• 

  Kohl's Corporation

  300 Mall Rd Barboursville, WV 25504-1842

• 

  Kohl's Corporation

  222 Rhl Charleston, WV 25309-8262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/2024 I placed an online order for a dress from Kohls for delivery - Women's Maison **** V-Neck Knot Bodice Pleated Midi Dress - Size 8. On 12/7/2024, I presented the dress to the ************************************* for a return with some other items, unworn and with original tags attached, from the same order due to fit issues. The store was able to process returns for the other items but not this dress. The manager was baffled by her inability to process the turn using all the options at her disposal - scanning my credit card, the shipping receipt, the return code on my app, and the order number. I patiently waited close to 30 minutes while she exhausted all options. The manager suggested I contact Kohls online customer service to resolve the issue. On 12/11/2024, I chatted with an associate and supervisor, which was the only option offered to engage with Kohls online customer service. They advised only one option was available to me besides taking the dress back to the store - return the dress using a prepaid shipping label at my cost. They denied my request for a waiver of the shipping cost. It is unfair for me to be charged a return shipping fee given these circumstances. Screenshots of todays chat are attached.

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  Our records indicate sku ********, size 8 was refunded in the store on 12/12.

   

  Thank you,

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 my boyfriends Mother purchased (2) $200.00 gift cards as Christmas gifts to myself and her son. In July 2023 I went on-line to ****** to purchase a birthday gift for my boyfriend ;I shopped spending the entire gift card amount. The order seemed to have gone thru but I was not given an order number or shipping tracking number. A couple days later I called ****** to get a tracking number . They said they had a record of my order but it failed to go thru because the card had already been used in-store in ***************, *********. I never ever have been to that state. They were to file a complaint with the fraud ***** and send a new card in about 30 days. The card never came. I called ****** and because it was an in-store purchase I would need to go to the store where the card was purchased to receive a replacement card. I traveled 50 miles round trip and spoke to the manager; she said she could not help because it had been over 6 months since purchase. She took a copy of my gift card ,my I.D. and my original purchase receipt to fax to office. I called ****** I was asked if I had my original receipt ; yes; acopy was faxed to your office. A case was opened , a complaint filed a card to be sent out I. ************************** January 2024 I called ****** was told to call ****** gift card ***** I was told the same thing ,they would open a case ,file a claim ,send out a card in **************************** March I called ****** I was told the.paperwork was not complete and they needed a number from my purchase receipt; I gave them the number and my card was to be sent out to arrive in about 30days. Still no card. In April 2024 I started calling corporate ,never any answer ,couldn't even leave a message. (TOOK A BREAK FROM IT) The end of May 2024 I called requested to speak with a supervisor; she appaligised and said a card would be sent to me in about 30 days. Still no card. I called talked to a supervisor ,I was told they sent an e-mail with no reply.

  Customer Answer

  Date: 12/12/2024

  I'm sorry that is correct, the gift card was for $150.00. It's been so long I didn't remember the exact  amount. My mistake!!

  
  

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  We have requested a new $150 Gift Card to be mailed to our customer.  This will be received through the mail within the next 30 days.

   

  Thank you,

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To ******, I appreciate your quick response. Thank you B.B.B. It's  been two years now and I would like to ask if you could please send my gift card express mail or overnight mail to my        home address ? I would really like to use it this Christmas!!  Thank you
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 12/18/2024

  The $150 replacement card was processed on 12/16 and will mail to PO ********************************; 92356.  We are unable to expedite Gift Cards, there it will deliver via USPS.

   

  Thank you,

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Huble kids table on November 24, 2024. Kohls charged my credit card but I havent received the item. It was to be delivered by December 6th which it has not been delivered. I requested a refund of the table and was told no I had to wait until December 19th for a refund. I am seeking the refund of this table as it is a Christmas gift for my children.

  

  Business Response

  Date: 12/16/2024

  We apologize for our cusomer's disappointment.  Our records indicate the *********** Kids Wood Table and 4 Chairs Set on Order Number ending 8381 was delivered on 12/13 at 6:18PM by FEDEX.  

   

  Thank you,

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for three items for in-store pickup. Unfortunately, one of the items was canceled, so I decided to purchase all three items at another store that had them in stock. I contacted customer support via chat to cancel the order, and I was informed that the cancellation was successful. However, instead of being canceled, the items were marked as picked up.I'm just asking that you please issue a full refund.Kindly,******

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  We have issued a refund request for Order number ending 1319.  The credit will reflect on the customer's statement within a few days.

   

  Thank you,

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered what was advertised as a king sheet set in Kohls .com. I was sent a king pillow case set. I called ************************** and spoke with a representative. She also apologized and stated she could see I ordered a king sheet set and would send out the correct item which was the king sheet set. A few days passed and again I was sent a king pillowcase set. I again called and held for about ***** mins and told the representative what happened. She asked to place me on hold while she got a manager. I was placed on hold several minutes and she came back on the line and stated the *** number associated with my order was for king p/c which was a pillowcase set. I assured her I had not ordered a pillowcase set and had a picture of my order email which only showed king sheet set, nothing about PC or pillowcase set. She told me there was nothing she could do but refund the item online or I could take the item to my local Kohls and see what they said. I did take to my local Kohls but was informed that they did not carry that item in their store. The lady in returns couldnt even look up the item with the sku on the pillowcase set but was able to look it up with my order and noticed online that the *** # actually went for what was now listed as just King and marked as sold out and their was now a king set and a king pc. The manager of the store was called over and called ************************** with my information and my order number and advocated for me that he agreed I was shown that I ordered a king sheet set and they needed to make it right. He told the online representative that he could clearly see online that they made a mistake and had now corrected it but should honor my purchase price for the king sheet set in which I purchased because it was their fault. The online representative would not and stated my only option was a refund. At that point I took the refund as I saw it as my only option.I believe Kohls was wrong for not honoring my request for the item that was advertised.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  After review of SKU 80350421 the King online doesn't have P/C after it with a price of $43.19.  The King *** has a price of $244.79.  All the others have "set" or "p/c" after it and is confusing.  Should customer like to replace the order and send in the order confirmation number, we will be happy to credit back the difference of $201.60 to the tender used. 

  We have sent this information to our Vendor to have them update the website.

  Thank you, 

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I have attached the order number as asked by Kohls for the refund of the monies stated by them in the amount of $201 and change to be refunded to the tender originally used for the purchase. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received part of an order that I placed last week. The Christmas tops were too big. I called customer service to reorder them and was told they cant match the price I paid before because they have a new system that wont allow them to do so. She said if I return to the store. It would be the same. I called the store and talked to a manager that told me I can place the order online and return the more expensive order when the other order came in. That is totally ridiculous. I am out ***** more, while I wait a week or 2 to return the other to the store. That ties up my money and this is terrible for customers during this time. This put a bad taste in my mouth and I wont be shopping here anymore.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our records indicate Order number ending 1342 total before discounts was $57.97 and the reorder ending 4024 was $80.97.  We have initiated a credit to match same pricing for the exchange in sizes.  The $25 will apply to the Mastercard ending 4654.

   

  Thank you,

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I want to know, is it ok for me to return the other order that was too big? I want to be reassured that I can do so before the other order ships out. I do t want to tie my credit card up. With the same merchandise x2.
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 12/13/2024

  Our records indicate 2 of the 3 items were returned in the Store on 12/12.  Yes any items that are the incorrect size can always be returned.

   

  Thank you,

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on the 30th of November as of today the 11th of December the package has still not been received from **** it just says they are still awaiting package arrival. I have called about a refund and was told I would be given on only to be disconnected when I was put on hold so he could process the refund. When I called back again to see if the refund was processed I was told they could not process the refund till the end of ship time. Your web site says 3 to 9 days from date of order that was the 30th of November it has been more then 9 days. I has not moved in 9 days and I do not think it ever will. I do not appreciate being lied to over and over again by their customer service ********************** and being told I was going to be given a refund and then nothing being done. I know it is Christmas and things talk a little longer to ship but this is clearly lost and not coming.

  

  Business Response

  Date: 12/12/2024

  We apologize for our customer's disappointment.  Our records indicate a refund is processing for the two sets of pajamas on Order Number ending 0861 in the amount of $18.96.  The $15 ****** Cash Coupon earned on the Order was deducted from that amount; however we have accommodated the $15 plus tax (total $17.74) in a credit back to the original form of tender.  Total refund will reflect within the next few day of $36.60.  The socks show as delivered.  

  Standard Ground Shipping takes up to 9 business days; this Order placed on 11/30 had a promised delivery time frame through 12/11.  We regret this didn't happen for the customer.  The pajama sets still may arrive late and the customer is welcome to keep or donate them.

   

  Thank you,

   

   

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company gave me a refund on the 11th Thank you so much for your help.
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so disgusted with Kohls and the how their customer service handled things. Contacted them I believe a few days ago for three deliveries that I did not receive, Unfortunately I can no longer get to the photo from ***** but it was not my apartment door.The first ***** told me that I would get a full refund and days later I heard nothing. Talked to an ***** that sent me to a supervisor that offered me a refund then sent me to the manager who came on sent a message which is included in the phots and disconnected. Saying I am under investigation for a trend of the same issues. All the years that I had this account I only had 2 issues of not receiving my items and once it was because I moved and somehow my new address did not save. This is insane. I am out $81.98 and have been a loyal customer. For the manager to just end the chat without me being able to say anything is horrible. I will remember for this next year and take my business elsewhere. The order number is *********, it was for deep fryer SKU# ******** for $39.99, isotoner slippers SKU# ******** for $22.00, and a primrose ring SKU# ******** for $19.99. It was order on December 1, 2024 at 9:00 AM. Delivery for slippers was set for Dec 5th with tracking number of 1Z7A32Y8YW02462979Delivery for ring was suppose to be Dec 6th with tracking number of **********************, for the deep fryer delivery was set for Dec 7th with tracking number of 1ZR7Y767YW12577842. I contacted **** and they said they could not file a claim and I had to contact Kohls, well they did nothing. I have proof if needed of what my door looks like.

  

  Business Response

  Date: 12/13/2024

  We apologize for our customer's disappointment.  Our records indicate SKU ********, sku ******** and ******** from Order Number ending 6316 has a refund request submitted.  The credit will reflect on the customer's statement within the next few days.

   

  Thank you,

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  When I chatted to confirm this I was once again told it was under investigation and hung up on three times. Who does this!? What some horrible customer service. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* ******

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  I did see the message. My point is how horrible I am still being treated and you expect me to continue to shop here.

  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 12/18/2024

  We regret the frustration caused.  We have sent this issue to Leadership for review of all chats, email and phone calls that the customer has had with ****** so that they can implement Coaching Opportunities.

   

  Thank you,

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am glad you are checking because it is unprofessional and had me in tears. I do not know if I will continue to do because with Kohls ever again.
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 12/19/2024

  Our regrets for the frustration caused.  We appreciate you contacting us with this important feedback as we don't want any of our customer's to be treated badly.  A Courtesy $20 ****** Cash coupon has been emailed to you today and we hope you will reconsider and shop with us again.

   

  Thank you,

  Customer Answer

  Date: 12/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did respond and no response from Kohls.

  
  Regards,
  
  ******* ******

  
  

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase online for some pillows on 11/08/2024. My pick up order expired on 11/16/2024. I really wanted the pillows so I placed another order on 11/17/2024 and picked the order up. I asked the associate if the expired order just gets automatically refunded and she stated yes it should take about 3 business days. I wait and called on 11/22/2024. Representative stated that since it was paid via ****** it should have been refunded. I advised I paid via ****** but it was withdrawn straight through my bank account and the $50.34 was cleared from my account on 11/12/2024. She stated she would put a ticket order in for the refund. Called again on 11/29/2024 representative advised that I called to soon the request went through in their system on 11/23 even though I called on 11/22 and I should receive my funds by Tuesday 12/03/2024. No refund, called on 12/04/2024 and requested to speak to a supervisor spoke to a guy names ******* who stated that I should have my funds by Friday 12/06 if not to call back and he would work on processing a corporate refund. I emailed their customer service email with my order number as well on 12/04/2024 and have yet to hear back. I have called today 12/10 twice the first call she stated it was to early to speak to a supervisor and someone would call me back. Waited till the afternoon called back and was told a supervisor is not available again. **************** for ********************** has gone way down. I just want my funds back for an order I did not receive.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our Internal Finance Team has verified the pillows were refunded on 11/16/2024 in the amount of $50.35 on Order Number ending 4030.

   

  Thank you,

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I do not accept the short dismissive response from Kohls. I have attached both ****** showing what has come out and in as well as my ***** account where the funds were taken out and no deposit. I entered any transaction from $50.30- $50.35. This is getting beyond ridiculous 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 12/19/2024

  Our regrets, after further review we found the refund on 11/16 for $50.35 was one ***** over the total order amount therefore the refund didn't settle.  We issued another $50.34 credit on 12/18 and that settled last night. We emailed the customer a $50 Courtesy ****** Cash coupon today for the frustration caused.

   

  Thank you,

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: 12/06/2024 Delivered damaged/defective (very poor material- flimsy particle board) on 12/09/2024 Upon receiving your product and unpacking it- I noticed lots of dents and dings. I figured I could work with a few of those cosmetic issues so after 3 hours of carefully putting this set together- I noticed a wooden dowel pierced through the top of the table. The wood material is already splintering at the base ON EVERY PIECE of the furniture bc of the material. I contacted ****** customer care about requesting replacement pieces- was told to call manufacturer- I called the ***** manufacturer, and they told me I needed to call ****** back and request replacement items from them as they were in stock. I called ****** back - I was told I could return item and get a refund. Here's the issue: I ordered from *********** because 1. I do not have a vehicle. I cannot get to a store to return item. 2. I threw away my previous dining table thinking I wouldn't have any issues (my mistake) 3. Returning item - would leave me without anything in my kitchen and even if I was to reorder, I would have to take hours to put the new set together again with the potential of this happening again because of the poor make of this item. I asked if they did pickup items for return and request replacement if someone could assemble upon delivery. I was told no. After all of this back and forth - without a company taking responsibility- I would like a FULL REFUND to my original payment method.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  We have initiated a refund to the item under Order Number ending 0258.  The refund will reflect on the customer's statement within the next 14 business days.

   

  Thank you,

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****