Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online through ************************** and those items have never been delivered. The shipment was damaged or some exception happened and the tracking shows it being returned to sender all of a sudden. I called initially to have the items reshipped and was told they would not do that so I requested a refund and was told I have to wait. I have talked to several people overtime and keep getting told that I have to wait another 5 days then wait another 5 days. It has been several weeks. The tracking clearly shows that I did not receive any of my order and I just want my money back. This is an order placed by ***** and **** *******, unsure which name is on the order.

  

  Business Response

  Date: 12/10/2024

  We apologize for our customer's disappointment.  Tracking on Order Number ending 0080 shows items were Returned to Sender.  We have initiated a refund to the full order Per Customer Request.  The ********************** will reflect on the Customer's statement within the next 14 business days.

   

  Thank you,

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The tracking information is not correct. It has listed the *** as being returned to sender for over a week now without any actual movement of that package itself. I track it daily. The last known info has been the same Arrived at **** facility on X date, however that specific date keeps changing every day. It first said it arrived on Dec 4th then the next day it changed it to showing arrived on Dec 5th, now it shows that it arrived on Dec 9th, who knows what it will say tomorrow. The package clearly got lost, stolen, or damaged.
  I am looking for my refund, however it does not and should not take anywhere close to 2 weeks (14 days) for me to receive it so that time frame is not acceptable. I have already been waiting 3 weeks. I would also like proof of the refund being completed and for the lack of customer service, rudeness Ive received trying to get help, and time taken out of my busy schedule to resort to filing a BBB complaint I think a little more than that should also be done. 
  
  Regards,
  
  Amber And **** *******

  

  Business Response

  Date: 12/11/2024

  Sorry for the delay, generally the refunds are completed within 7 days however this time of year they take longer.

   

  Our regrets,

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going to ****** every year for holiday shopping for over 10 years, I live for the sales and Kohls cash. BUT .... this has been the WORST experience I have ever had, in the two years my daughter has been alive this has been the most stress I have been caused by a company. In November I ordered my daughter a kitchen set at about 100$, and when it arrived at my home it was destroyed. The box was cut up and broken on every single side. **** did replace this item so not a big deal. Two weeks later I did in store shopping and earned $70 in Kohls cash due to spending a HEAVY amount on more Christmas shopping. Once the Kohls cash was active I had a plan to purchase my daughter a tablet. I then used ****** cash, to purchase the tablet and a few other low-priced items, it is the holidays I am VERY smart and precise about how to spend money as this is NOT AN EASY WORLD TO LIVE IN RIGHT NOW. When I purchased the tablet it kept making me pick it up in store EVEN though I wanted shipping and preferred shipping, it would not let me ship to my home. After I placed the order I took an entire screen recording of my savings. In that recording, you can see that the tablet was being used with **** cash. About 24 hours later my order was canceled... I was not offered a shipping option it was just canceled. No ****** cash was returned, I tried to connect with customer service two different times and was told differently even though I had proof. This is a rough world, especially for single parents, we don't need to be scammed when spending the hard-earned money we are trying to use on the holidays.

  

  Business Response

  Date: 12/10/2024

  We apologize for our Customer's disappointment.  We have reshipped the Tablet under Order Number 6611727296 at no additional charge.  We apologize it cancelled on the original order due to being out of stock in the store therefore unable to be picked up.

   

  Thank you,

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered merchandise from Kohls and was sent 33 sets of towels that are the wrong color. Kohls refuses to send me a prepaid label to return the items. They are telling me that I am responsible for the return shipping even though they sent the wrong item. The representative told me to dispute my credit card purchase and now kohls is denying the dispute.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our Logistics Team has issued a pickup for 33 towels.  *** will be emailing the customer with more details.  Please have customer send us the group of incorrect colored towels so that we may review with the Vendor.  

   

  Thank you,

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls issued my account *************************** cashed as promised for a certain amount spent at their business. I am unable to use the amount. I cannot use it on the website or the app. I talked to their chat twice and then to a customer service representative for 56 minutes. They hung up on me because they ended up finding no solution and therefore concluded that I will be unable to use my Kohls cash. They said I can let it expire and call back and they will maybe reinstate it. They agreed they see it in my account, that it isn't expired, and that I haven't spent it, but they have no solution for the error message that continues to show and therefore don't know how I can use my Kohls cash.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our records indicate that $175 of ****** Cash was used on two orders submitted on 12/9 and 12/11.  If customer is still having issues we recommend contacting our **************** at **************.

   

  Thank you,

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a lot from Kohls and unfortunately if it cannot be pick up at the store. We the customer have to deal with ************************** and the most unprofessional insulting people I have ever spoken with. Just nasty dirty talk. Now they are calling my number about my order and leaving voicemails to call numbers back that are not Kohls and clearly its them harassing me. I would like this harassment to stop and cease immediately. I contacted corporate and nothing. Spoke to a so called supervisor and got nowhere but total disregard to my issue of a missing package. I am still waiting on packages for Christmas and I am so scared to ever even try to contact Kohls regarding any issues unless I deal with store employee that sees me regularly. But they cannot handle ************************** issues. Even when tried they were hung up on. I just want my stuff and someone to make the telephone harassment and the mass sexual contented emails to stop. He even acknowledges himself of why he is calling and who hes with! I have it saved on my phone. If it dont stop I will have to contact my local Police department to make a report so they can proceed to try to protect me and my family as they have all of my personal information from ************************** to all the employees is unfair and unjust to continue this harassment as they have without any disregard that I am just wanting my stuff I ordered and to please be left alone, PLEASE!

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our Internal Executive Team has been in contact with the customer to assist with resolving the issues.  She now has a direct contact for any further questions or concerns regarding this matter. 

   

  Thank you, 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on **************************. It updated my billing address but not my shipping address. I contacted them as soon as the email came and they said it was too late to make any changes or to cancel it. Its funny that they updated the billing address though.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 5169 has been refunded.  The $44.95 will reflect on the Customer's statement within the next 14 business days.

   

  Thank you,

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls gift card information stolen off app, spoke with customer service and it confirmed that someone was using my app information in ****. Password to app changed. They stated they would send a replacement card in the mail and never did. I called back and they wanted to send me 100 in kohls cash, I asked not to attach to app but they did. I went to make an in store purchase using kohls cash and that $100 kohls cash was also stolen off the app as well. I called back customer service said it was used at an out of state store and they would not send any compensation.

  

  Business Response

  Date: 12/11/2024

  We apologize for our customer's disappointment.  Our records indicate the Gift Card ending 3742 had $3.25 redeemed on 6/17/2024 online order number ending 2517 towards a purchase of baby/toddler shoes.  The $96.75 used in ***** 

  Our ************************** are issuing a new Gift Card for the amount of $100 to be sent to the customer with the address provided in this Complaint.  Please allow up to 30 days to receive the card.

   

  Thank you,

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  

• Initial Complaint

  Date:12/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********** Attempt at getting support for this issue: reference number:241208-011273.I received my items from this order with scratches, marks, and chips. It also looks like some areas were repainted and/or glued in an attempt to repair prior damage. There was also no instruction manual included. I asked support if this was a new or used item, but they could not tell me. I have received many used items from shopping at kohls and Im always told that it will never happen again, but it always does. For this order, I just wanted a replacement, so I could keep my kohls cash promotion, but kohls can't even do that. I feel disgusted shopping at a place that consistently sends its customers used items when they think they are purchasing new items. Then provide the worst customer service support possible when trying to "fix" the situation by making things worse for their customer.

  

  Business Response

  Date: 12/10/2024

  We apologize for our customer's disappointment.  We are shipping a replacement crib at no additional charge under Order Number 6611655275.  ****** hasn't picked up the damaged one, customer may dispose of it as we are not finding a tracking number for pickup, our regrets.

   

  Thank you,

  Customer Answer

  Date: 12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Thank you.

  
  Regards,
  
  ******* ******

  
  

• Initial Complaint

  Date:12/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2nd I placed an order and on the 4th at 3:54 AM was told it shipped. It is now the 8th, 4 days and 7 hours later and still sits in label printed status. This has happened to orders Ive placed the last 3 years and every time they lie and say it is volume related and that I have to wait and contact them like a week later. And every time I waste more time to then be told the warehouse either lost the label or the box. I asked to speak to a supervisor to have them go ahead and contact the warehouse this time and they flat out refused to do so even when I said I do not have time to keep following up with you. This is a recurring issue they cant seem to get away from and its time they truly addressed it and listened to their customers and actually contact the warehouse when something has not actually shipped multiple days after they said it did instead of giving the runaround.

  Customer Answer

  Date: 12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  This has been resolved and item was finally shipped. Can you please close the case? Thanks for your help!

  
  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return policy is highly deceptive when it involves ****** "cash". I purchased an item and then used the "cash". Because I needed to return the original item I returned the second item as well, thereby returning all product purchased from ****** but they refuse per their policy to refund all dollars, instead refunding a portion in ****** cash that is neither as valuable as actual money even when used at kohls (as it doesn't count toward things like free shipping minimums and comes off before coupons) and far worse, has an expiration date. Effectively they have created over complicated return policy to consumer detriment where order of operations matters, not end points. Ultimately in the end I have no product, but ****** has more money, despite no restocking fees applying which is very deceptive

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  ********************** Cash is reduced when a return is made.  For more information on ****** Cash Impact on Returns please see our policy :  ******************************************************

   

  Thank you,