Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  3550 Salzman Rd Middletown, OH 45044-9401

• 

  Kohl's Corporation

  2450 N Richmond Rd McHenry, IL 60051-5412

• 

  Kohl's Corporation

  92 Cluff Crossing Rd Salem, NH 03079-3504

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Kohls but on 11/30/24 and the order got canceled and I still have not received my money back. Ive called over and over again. They said its a problem with my bank. I spoke with my bank and the charge is still processing on Kohls side. I called Kohls back and they want me to dispute it with my bank.. you cant dispute a pending charge. I got hung up on twice, told a supervisor would call back, and that they would be looking into this. Theres nothing to look in to! My order was canceled and I have yet to receive my refund. Plain as that

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 8555 was cancelled and never charged. 

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was definitely charged.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase 10 days ago. That had a expected delivery date 7 days ago. The package was a hour away and out for delivery the following day. I did not receive the package. Ive called 3 times regarding a package that went from out for delivery in *********** to being in ************* and *************. I spoke to customer service and they told me the did not have the tracking info and they did not know where it was. I asked for a refund and was refused. I asked to speak to some else in charge and was informed there was nobody else, and they could not give a refund. So I have no info, no product and no refund. When I asked for the name and number of a superior I was hung up on.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  Our records indicate a refund has been initiated since the items were not delivered within the promised time frame.  A credit will reflect on the customer's statement within 14 days.

   

  Thank you,

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had asked in store if the Step2 Kitchen price would be any lower than $69.99, I was told no. The Black Friday ad showed it for $69.99. However on Black Friday, they dropped the price to $59.99 and were offering $15 Kohls Cash. I went in the store to ask for price adjustment and was told no. I also asked if I could ***urchase at the cheaper price and return the original. The customer service *** was rude and said absolutely not. Ive spent a ton of money at Kohls over the past 20 years.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  We do have a 14 day price guarantee, with some exceptions, however this purchase was made on 11/08 and Black Friday was 11/29 leaving the 14 day price guarantee expired.  Order number ending 1366 did earn a $30 ****** Cash coupon for the two items.  The STEPTWO earned $15 on it's own and would have earned $15 with the $59.99 price.  

  As a courtesy we have accommodated $10 to the original form of tender on the order for the difference of the item $69.99 versus $59.99 rather than have the customer return and repurchase.  This $10 credit will reflect on the customer's statement within the 14 days.

   

  Thank you,

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-4-2024, I made a purchase from ************************** of three sets of ********** ****** dinnerware. My order number is **********. The ********** ****** 12-pc. dinnerware set is SKU #******** which is priced at $119.99 each. Before any discount codes or Kohls cash or taxes the total is $359.97. After said purchase, I have found this particular dinnerware on several different sites for a much lower initial price, ******* $69.92 per set, ********** $69.92 per set and ****** $69.92 per set. I realize that these other stores are having a sale on this product and therefore have a lower price. I wish I would have known this sooner. However, what I find most disturbing is that the ************************ website is priced at $89.99 per set before any promo codes or offers. Why is Kohls price higher than even the manufacturers price? I have contacted Kohls about this and they are refusing to give me a price adjustment or refund of the amount overpaid. I did not know of these lower prices until after I had made my purchase due to the advertising cookies / interests of the internet. These other prices just started appearing on sites that I would visit so I googled ********** ****** and was I surprised! I feel that I was cheated and would like to get a refund of the money that I was overcharged before my Kohls cash which I previously earned. I have been a longstanding so-called valued customer of **********************, or at least that's what they say. However, I feel very differently right now and am very disappointed in their treatment of me. Like I said before, I would just like a refund of the amount that I was overcharged. I sincerely hope that you can help me in resolving this matter.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  We do have a price match policy with other ***** Retailers with an online presence; however, this needs to be same day as the purchase.  Pricing is negotiated with our ************************** and the Manufacturer; in this case ********************  Even though it is past our 14 day price guarantee, rather than have our Customer return the 3 sets ($119.99) and repurchase the 3 sets, we have accommodated the $72 difference in the price reflected today on the ****** website ($95.99) for the (3)  Pfaltzgraff Skylar 12-pc. Dinnerware Sets as a courtesy.  The credit will reflect on the customer's statement within 14 days.

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. One thing I would note is that there was not a 14-day time lapse. I contacted the online store the next day after my online purchase. I appreciate the consideration of Kohls in this matter and look forward to shopping both their stores and online in the future.

  Regards,
  
  ****** *****

  
  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for pickup and received an email stating that my order was picked up, however I did not pick it up. I called the store, and they told me it was my problem, and that they would not replace the items. These items were under their care and is their responsibility to ensure that the appropriate people receive them. To make consumers eat costs for their failure to protect purchases should not be on me.

  

  Business Response

  Date: 12/10/2024

  We apologize for our customer's disappointment.  Our records indicate the $39.39 has been refunded to Order Number ending 4825.  This credit will reflect on the customer's statement in the next 14 business days.

   

  Thank you,

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29th 2024 I ordered an Amazon Echo from **************************. For some reason the order was shipped to an address ***** miles away from where I live, even though my home address is the only one listed under the address tab in my account settings. Should have been an easy fix... quick call, send a replacement to the correct address, done. Instead, I spent over an hour on the phone with customer service, without resolution. First I was told that I would have to wait until I received the item to process a return. Which would be hard given that is was being shipped to somewhere ***** miles away. Then I was told the would process a return in 30 days. And that I could order a replacement online, but I would lose the $15 is ****** cash that came as a Black Friday promo. Excuse me? You want a 30 day interest free loan because you screwed up? So I asked if there was someone else I could speak to and was given the option of either speaking to a supervisor or to someone that was based in the **. I selected the US based option, I hopes that would be an actual ****** employee rather than an overseas contracted support service with very little training or authority to correct the issue. I waited 20 minutes on hold, then was connected to the same overseas support team, which meant between multiple holds and transfers I was now on the phone over an hour. I again asked to speak to either a supervisor or a US based call center. I was then told I would be placed on a brief hold. But it wasn't a hold, because I could hear in the background that same person talking to two different customers. I finally hung up. I tried calling ****** corporate offices. Endless loop, no person. Then since I live 3 miles from *************************, I went there in person. The receptionist told me there was nobody there that could have me and I would have to call the same support number. I really want to support my local business, but I am so frustrated I think I'm done with ******.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  We have initiated a refund for the item shipped to the incorrect address on Order Number ending 8444.  Please allow up to 14 business days for the credit to reflect on the customer's statement.  

   

  Thank you,

  Customer Answer

  Date: 12/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  While I appreciate that some effort was made to resolve this issue, I paid $54.99 for the item and I was only refunded $39.99.  I was also told when I called support that the ****** cash I earned for the purchase would not be impacted.  It was.  So that's 0-2 on getting this right.  Additionally, when I realized ****** had shipped the item to the wrong address, I purchased a replacement unit using Kohls cash earned from other purchase made during the Black Friday sale, this time with store pickup selected.  I received an email a couple of hours later saying the item was ready for pickup.  However, when I arrived at the store the were unable to locate the order, because a system error filled all orders exclusively with Kohls cash were not properly associated with locations in the store.  This impacted hundreds of orders.  To their credit the store employees searched extensively for the item.  But it was absolute chaos as many people were lined up experiencing the issue.  Already late for an engagement, I left more than a little frustrated.  Since then the order has expired.  I have yet to have the ****** cash used for that second purchase refunded, and I only received a partial refund on the unit I paid in full for that was sent to an address ***** miles from my home.  So the current tally is, I'm out around $70 in Kohls cash, $15 in credit card charges, I have zero Amazon Echos, and I'm spending more time trying to get resolved what should have been taken care of without a fraction of this time investment.  This is not what I would consider anywhere near an acceptable resolution to this matter.  And this point I would appreciate if I could speak directly with someone who has the authority to resolve these multiple issues without and extensive email chain or having to spend still more time on the phone getting promised things that don't happen.
  

  Sincerely,
  ******* ********

  

  Business Response

  Date: 12/18/2024

  We regret the frustration caused.  We've requested a refund in the amount of $15 to the original form of tender on Order Number  ********** due to the deduction of ****** Cash on the return.  This wil reflect on the Customer's statement within the next few days.  Also we emailed a $55 ****** Cash coupon today to the customer for the coupon that wasn't sent for the expired BOPUS Order.

   

  Thank you,

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order ********** totaling $215.47 and I never received the order. I contacted kohls and the *** said that they dont have the availability to refund items if they are still in stock. I explained I was nervous to have a ***lacement sent due to the ************ basically told me they couldnt help me. I just want my $215.47 back!

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  Our records indicate all tracking numbers show as delivered, some with photos, for Order Number ending 9854 except one; tracking number ending 536.  We've issued a refund request for the (4) four items, sku ********, ********, ********, ******** to be refunded back to the original form of tender.  This credit will post within 14 days.

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  a refund for the listed sku items is great. But this is only half of my order. The entire order should be refunded because I never received any of my order. It wasnt delivered to MY house. 
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 12/11/2024

  Our regrets, a refund request for the entire order has been initiated.  Please allow up to 14 business days for the credit to reflect on the statement.

   

  Thank you,

  Customer Answer

  Date: 12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foolishly signed up for ****** online account (NOT ********************** card). Every day they email me. I have requested that there be no contact with ****** except for status of order deliveries. There is no link to close my online account on website. Please, JUST CLOSE THE ONLINE ACCOUNT!

  

  Business Response

  Date: 12/06/2024

  We apologize for our customer's disappointment.  We have deactivated Sales Alerts for this Customer's shopping account.

   

  Thank you,

  Customer Answer

  Date: 12/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Gerlonda Battles
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Staff belligerent and rude. 2 hour quote for curbside turns into days. The following day a manager named ******** at the *********************************** yelled then hung up on me when i called to get an eta on my order. I will be canceling my order/card as soon as I am able to. I was told they are 1000 orders behind and still quoting a 2 hour turn around time for curbside.

  

  Business Response

  Date: 12/07/2024

  We apologize for our Customer's disappointment and appreciate the feedback regarding the experience.  ****************************** have sent Coaching Opportunities to the Store Manager at **************************************** location.

   

  Thank you,

• Initial Complaint

  Date:12/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2024 I placed an order online at **************************. In the shipping address field I input a different address to have the item shipped as a gift. The item was delivered to my home address instead. I contacted customer support by chat on 12/04/2024 to inform them of the error. They provided no assistance, and appeared to not understand what I was talking about. The representative told me that I needed to input the address and set it as primary. It was only a one time shipping change to have an item delivered as a gift. If I set the address as primary, all my orders would have been shipped there. My wife was with me when I typed in the address and submitted the order and can verify that I did so. I had a previous order that I placed online and had somehow not gone through. I know I placed it because the items were gone from my cart, but no order existed. I had contacted ****** regarding that order, and again they were not helpful. I believe that there is a flaw in their website that is causing errors. Their response to my most recent issue was to return the item, but that does not solve the issue. The item was to be shipped to a different address as a gift and due to an issue on ****** end it was shipped to my address instead. Returning the item does not get the item to the destination it was supposed to go to in the first place.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  Our records indicate that the Executive Team has been working with the customer on this incident.  He has a direct contact.

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was contacted by the business representative on 12/06/2024 and was offered to have the item refunded and then I could have it shipped on my own. Because I was not certain of the cost of shipping, I proposed that the business could email me a prepaid shipping label. I gave the representative the correct address that the item should have been delivered to. The representative stated that she would have the shipping label sent to me on the same day and that if there were any issues she would call be back immediately. I did not hear back so I assumed that the shipping label would be emailed. I have not received the shipping label or call. I would be satisfied with the agreement, but since I did not receive the label yet, I must reject the response at this time. Once I receive the label, I would be more than willing to reverse my position.
  
  Regards,
  
  ****** *********

  

  Business Response

  Date: 12/09/2024

  Our apologies for the frustration caused.  The initial pickup request was incomplete therefore our Executive Team has phoned the customer twice this morning.  A new resolution being that Customer can send the item to the address he originally wanted it to go and we will refund the entire order.  We are also willing to email addtional ****** Cash if the shipment goes over the $21.  He can respond to the complaint or listen to his voicemail messages and call the Advisor.

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********