Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Staff incredibly unprofessional and rude. Hung up on by ******** a manager at the ********* location.

  

  Business Response

  Date: 12/07/2024

  We responded to Complaint ID # ******** with this same Complaint.

   

  Thank you,

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my last interaction with Kohls, I contacted them to stop all communications. They do not have an unsubscribe in their emails and there is no way to unsubscribe in their interface. I believe this is illegal. They make it as difficult as possible to unsubscribe. After many months of no communication I received a new sales email from them. I was in need of a few products so I clicked on the email. It was a 20% sale and I found that the prices were extremely inflated and with the sale price, they were just average prices. There was a sales banner telling me to send a text so that I could receive an EXTRA 15% off. I tried it but instead of receiving an extra 15% off, I received a link to their website with their regular items and sales. I contacted and associate through chat but did not receive any help whatsoever. I am attaching the transcript. The associate directed me to another offer for 15% off but that ended in the same result. I have to say I am so sick of these types of scams which direct you to sign up for texts so that you will keep getting enticements to buy but with no actual discounts. This is a scam. The page with the texts Included a support email address which stated you can get help if needed. I wrote to that email address and received an auto reply telling me no help could be found but to call Kohls. Again I felt I was tricked. I am providing both of these links so you can try them for yourself. Note that there were no rules stated with the discounts such as you cannot use more than one discount at a time or the discounts are only good during certain days or with certain products, etc. This is another trick that merchants use. Once again I found myself having to unsubscribe but without any way to do so. I looked at my online account and found no communication settings. There were no links in any of the emails that I just received. It took 45 minutes in chat. UNACCEPTABLE.

  

  Business Response

  Date: 12/06/2024

  We apologize for our customer's disappointment.  Our records indicate that Order Number ending 3936 redeemed a 20% off discount for the two FLX Crossbody Water Bottle Carriers eligible items.  The Land's End item is not eligible for percentage off discounts as stated online in the item description:" This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product."  The 15% coupon didn't apply because only ONE sitewide %-off coupon can be used.  For more information on using multiple coupons please refer to:  ***********************************************************;

  We have deactivated Sales Alerts per the customer request.

   

  Thank you,

  Customer Answer

  Date: 12/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Why does it take a BBB complaint to unsubscribe from your communications? Why do you sign me up every time I simply logon to your site? Also, Your **** gave me those URLs to the discounts - your **** don't even understand your coupon rules. I'm really sick of being lured in by the promise of discounts only to be later told that almost every vendor does not Participate or that coupons cannot be combined or there is some other rule that prohibits me from using the coupon. Also I find that prices are inflated and then the coupon price just brings the price down to a normal price. I believe this is known as bait and switch. You are probably just on the very edge of being legal. I think you should be ashamed of yourself but because it's legal you get away with it. It's all very sad and very bad for the community.
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 12/09/2024

  We understand the frustration, however we need to adhere to ****** Policies set in place.

   

  Thank you,

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Since I sent the complaint, I have received yet another email from Kohls even though I am not subscribed to any communication a service from them. The email contained an offer for the same 15% off as I mentioned in my initial complaint. Again this coupon did not indicate that it could not be used in conjunction with any other coupons. This coupon is available for anyone to see so I will not bother attaching it. I do not understand the last response regarding policy. I see that ****** is just not going to look into this or resolve this. The only thing in my power is to no longer do business with them and to share my findings on social media. I will say that I think it's very sad and I don't understand it.
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 12/10/2024

  Our apologies for the frustration caused.  There are limitations around using multiple percentage off coupons as explained.  The Sales Alerts throught the shopping account have been deactivated and we will also deactivate internally any Marketing email notifications per customer request. 

   

  Thank you,

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I understand that I have been [possibly and hopfully] removed from the marketing website. Unfortunately I have been promised this before but I keep receiving communications. I have to say I am very unsatisfied with the response from this business. I explained very clearly about how I was offered a discount on my items several times and gave proof of the discount and how It was not exclusive to certain items and it indicated that it could be used with other coupons but this business did not seem to be interested at all in my complaint. And since filing this complaint I see that the price of the items that I purchased has been reduced; I still have not received my items. I contacted this business because they have a price reduction policy which I meet the terms of. See *****************************************************. However the *** that I spoke with did not wish to listen to my concerns about price reduction and told me to take my concerns into the store. The reason I ordered online is I am disabled and it is not easy for me to get to a store. I cannot say how disappointed and even disgusted I am with the overall lack of support given to customers by this business; It goes beyond not caring and borders on deceit. 
  Regards,
  **** ******

  

  Business Response

  Date: 12/12/2024

  Tracking on Order Number ending 3936 shows as delivered by *** on 12/10 at 11:58AM and **** on 12/10 at 3:25PM.  We do have a 14 day price guarantee that shows the Water Bottle Carriers are eligible, therefore we have accommodated $12 back to the original form of tender; this will reflect on the statement within the next few days.  Customer paid $30 for each one and they are now $24 reflecting a savings of $6 each.  

   

  Thank you,

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and aolthough Kohls ignored my main complaint, at least they allowed me a price reduction according to their policy. I believe this is the best I can hope for. I consider this case closed.
  Regards,
  **** ******
  

• Initial Complaint

  Date:12/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was 12 to 24. I ordered two jackets but then I found them somewhere else. My bank has not even processed the payment yet, but Kohls is telling me that I cannot receive a refund.

  

  Business Response

  Date: 12/09/2024

  We apologize for our customer's disappointment.  Our records indicate two jackets on Order number ending 2717 were delivered.  The customer may return to any ****** ********************** or return the items to our warehouse.

   

  Thank you,

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three rugs from Koh'ls online recently and though the tracking says that I've received them (on Nov. 14), I have not. I am unable to find the price of the rugs because everywhere I try to go on the site just floods me with advertising. I tried to look at my ****** card info online, and again it was nothing but a flood of coupons and other ********* place that I looked said that I ordered clothing (men's, which I don't order because I have no men that I buy gifts for). I do have, however, a box from ****** with men's clothing that was sent to **** am providing the tracking number and pictures from my email of the rugs I ordered.I am NOT willing to go to the store to return the merchandise it looks like they sent by mistake, and I want my money back for the rugs that I did not receive. Note that I DON'T know their exact value because I can't find it anywhere among all the c*** they throw up on the website.

  

  Business Response

  Date: 12/06/2024

  We apologize for our customer's disappointment.  We are reshipping the rugs at no additional charge to the customer Under Order Number ending 9501.  Customer has been told to donate the incorrect items she received. 

   

  Thank you, 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 1 item would not allow me to ship it to my house it was pick up only. I checked out with that item in my cart. I sent my daughter in law to pick the item up and was informed they canceled that part of my order. To me this is false advertisement. They advertised this item I bought and paid for it. However they dont have it. I did get reimbursed for the outfit but I would like compensation for driving 35 mins to pick this one item up that they did not notify me was no longer available. They inventory numbers are obviously not correct and they need to take more responsibility for their actions

  

  Business Response

  Date: 12/04/2024

  We apologize for our customer's disappointment.  Our record show the Baby and Toddler Girl Bluey 2-Piece Long Sleeve Top and Flare Pants Set cancelled for the ***** due to being out of stock.  This item wasn't charged and we are unable to reship it as it is also out of stock online.

  We emailed a Courtesy $25 ****** Cash Coupon today to help ease the frustration caused for having to drive to the store.

   

  Thank you,

   

  Customer Answer

  Date: 12/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** **********
  

• Initial Complaint

  Date:12/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Issue with Orders #********** and #********** Dear ****** ****************,I am writing to address an issue I encountered with two online orders for in-store pickup: Order #********** and Order #**********.When I arrived to pick up my items, I noticed that several items (SKU #********, SKU #********, and SKU #********) appeared to be on sale for a lower price. Unfortunately, the in-store representative was unfamiliar with the limited price adjustment policy during Black Friday and Cyber Monday. Instead of adjusting the prices (or informing me of the policy), they refunded the items and had me repurchase them, which resulted in additional costs.I was advised to contact **************** to resolve the issue. However, when I reached out online, I was informed that **************** could only assist with online orders and not with transactions adjusted in-store. This response has left me feeling frustrated, as I am now both inconvenienced and financially penalized for a mistake made by your representative.I kindly request that the additional costs incurred and the $15 budget bucks be refunded.Thank you for your attention to this matter. I look forward to your resolution.

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  Our records indicate $15.75 credit will be added to the original form of tender on Order number ending 0944.  This will reflect on the customer's statement within the next 7 days.  Also a $15 ****** Cash Coupon has been emailed to the customer.

   

  Thank you,

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject: Immediate Refund Request for Order #************I am writing to formally request a refund for my recent order, as I am still waiting to receive the items intended for my granddaughter. During our previous conversation with your customer service team about our ongoing move, a representative assured me that a refund would be processed, allowing me to reorder once we secured a permanent address. (And then the COVID-19 Epidemic )Unfortunately, my experience with customer service was quite unsatisfactory. The representative seemed disinterested in my situation and responded rudely, abruptly ending the conversation. This left me feeling neglected and frustrated.I would like you to process an immediate refund of $136.53. I had expected better communication from your online customer service, but I am still waiting to receive support or a clear explanation regarding the status of my order. While I appreciate the company's apology, it does little to address that my items were never delivered.Regardless of the purchase date, I want you to know that my items were not shipped. This reflects a significant oversight on the part of your customer service team, and I respectfully demand a prompt refund. I feel taken advantage of and appreciate your taking the time to look into this.

  

  Business Response

  Date: 12/04/2024

  We apologize for our Customer's disappointment.  Order Number ending 6242 submitted on 12/27/2022 have few records we an track from two years ago.  The records we are able to pull indicate the tracking numbers still available on the order show as delivered.  The Gift Cards used on the order ending in 2224 and 0358 have zero balances with the last $3.57 used on 11/30/2024 for an online order. 

   

  Thank you,

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 23, 2024 Ordered on line from Kohls two holiday adventures candle calendars in Nov Received items #********** on Nov 26. Unwrapped on Dec 1 and one of the advent calendars had a razor blade in the package. Candles not damaged blade was laying in the top. Only thing Kohls did was say sorry here is a five dollar coupon. At the least they should have said they would investigate and make sure it never happened again and offer a refund on the advent calendar. If this had been a child serious damage could have been done.

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  Our Executive Team left a voicemail message for our customer assuring her the refund will be completed within the next 7 days for Order Number ending 9055.  The Customer also has a direct contact for any further questions or concerns regarding this matter.

   

  Thank you,

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend over $300 on **************************. I earned $25 kohls cash. I saw it on the website and it said I could not use until Dec 1, 2024. I never received it in my email and when I went on my account on website my ********************** money was gone. This is fraud. I want the $25 I earned that they took away from me!!

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  We are unable to find an order with the total given of $341.85.  Each Order earns ****** Cash Coupons individually, not a total of all orders.  If the customer can send the order number that earned the $25 that may have expired, we will be happy to reissue it.   Currently there are two ****** Cash coupons in the customer's wallet.

   

  Thank you,

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently placed an online order for pick up. The order number is ********** and I canceled my order because I was unable to pick it up. I will attach screenshots of the cancellation email and confirmation from the chat. My order still hasnt been refunded and is showing picked up which it shouldnt because I canceled this. Can my refund be processed immediately?

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  We have issued a request to have the order refunded back to the original form of tender on Order Number ending 2891.  The credit will reflect on the customer's statement within the next 7 days.

   

  Thank you,