Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kohl's Corporation has 529 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While checking out at the ****** store in ****, ** I was offered 40% off of my total purchase if I opened a ****** credit account. My total purchases were $416.37 (before taxes) and a 40% discount would be a substantial savings (approximately $166). I accepted the offer and completed the credit application process at the register and was approved for a ****** credit card. Upon completion I was told I would be saving $23.42 for opening the account. I asked the employee why I wasn't getting the 40% discount as advertised and was told that the majority of my purchases were excluded for the 40% discount. I purchases 29 items and was told only 4 items would receive the 40% discount. The employee pointed out the fine print disclaimer that said "exclusions apply". This transaction was extremely deceptive - I would never have applied for store credit just to save $23 on over $416 in purchases. The employee should have told me up front that the majority of my purchases would not qualify for the 40% discount. This is an unfair and deceptive way to get people to open a high interest account for their **********************. I have opened credit cards with other retailers and always received the advertised initial discount. ****** should honor the employee offer that I received and refund me the total of 40% off of my purchases. Once I was told I was only getting $23.42 taken off of my total bill, I asked for the transaction to be cancelled. I was told by a manager that it was too late and already completed and I now had a ****** credit account. This process was extremely upsetting, unfair, deceptive and not right. Additionally, ****** needs to be more transparent with their advertising practices; It's not right to advertise a substantial discount when a large amount of the items they sell won't qualify for the discount. This is the very definition of "deceptive".

  

  Business Response

  Date: 11/29/2024

  We apologize for our customer's disappointment and experience in the Store. It should have been explained that ****** does partner with some Vendors that don't allow coupons, hence excluded items. Verbiage on the Web Page for these items state: "This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product."
  
  Here is more informaton on coupon elibility as well: *******************************************************
  
  We appreciate the feedback given and will review with the Store Managers.

   

  Thank you,

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response from ****** does not excuse the blatant misrepresentation of their deceptive advertising. As I was walking through the store there was an advertisement playing over the store intercom telling customers they would save 40% off their purchases by opening a ****** credit card. At no point in the advertisement did they say "up to 40% based on qualifying purchases" and at no point during my check out experience was I told I would not receive 40% off of my purchases. This is a blatant example of deceptive advertising and an example of "bait and switch". ****** needs to be honest and upfront when offering an incentive to their customers. ****** should not advertise something that their customers will not receive. I was specifically told by the ******** advertisement and the cashier at check out that I would receive 40% off of my purchases if I opened a credit account. As previously stated, I only received a discount on 4 of the items that I purchased. I purchases over 20 items and I only received the discount on 4 items - this is absolutely unacceptable and disrespectful to people who are spending their money at ******. I received approximately 5% off of my purchases for opening a high interest credit account. Again - this is not what I was offered. ****** should refund me the additional 35% and honor the offer they advertised. Why is ****** allowed to tell people over their store intercom that they will receive 40% off for opening a ****** account ? Why are ****** cashiers allowed to lie to customers and tell them they will receive something that they will not ? ****** needs to do the right thing and refund my money and honor their advertised promotion.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 12/03/2024

  As a courtesy to help with the frustration caused we have emailed the customer $150 ****** Cash Coupon today.  This coupon is valid through the end of January 2025.  We appreciate the feedback.  Please know going forward there are some Vendors with ****** do not accept percentage off coupons; however you are still able to earn and use ****** Cash coupons on these brands.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and it never arrived. I contacted customer service and they refused to help me with any sort of compensation for the loss. I would like a full refund to the original payment method.

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  Our records indicate that the Customer had contacted and requested with our **************** Team that two items were missing from the order number ending 1454 SKU ******** and 49949982.  We have reopened the refund request for the two items.  The credit will reflect on the customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Its been 7 days and the credit still has not appeared on my bank statement. Please follow through and process the refund for the missing items. Its a real shame that you continue to lie.]
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 12/09/2024

  Our apologies, the refund took a couple of days longer to post due to the Holiday.  The credit has completed for the two missing sku numbers 58106026 49949982.

   

  Thank you,

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2024, I placed an order with ******. The order number is Order #**********. On the 20th, I received an email with a *** shipping tracking confirmation number of 1Z596A4FYW58043709 . I have been checking the tracking number every day and *** still hasn't picked up the package. I have placed other items with ****** after the 18th and all of the tracking numbers received are in progress and show delivery dates. When contacting ******, I have received mixed information. One representative claims that they have a different method of tracking and I will receive the item tomorrow. Another representative states I have to wait until the 28th for a resolution and they can't help me at this time. The item was a gift, and with the delay I no longer need it and would like a full refund.

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  ****** standard ground shipping has an estimated delivery time frame between 3 - 8 days.  Our records indicate that Order Number ending 5113 was delivered on 11/26.

   

  Thank you,

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/24 Order#********** was placed by a ******* *****, confirmation email was sent to my email ********************** stating my debit card ending 5177 was used. I changed my Kohls account password, contacted my bank to cancel my card on 11/18/24, approximately 2 hours after I saw the fraudulent order. I then contacted customer support through the chat and later called by phone to attempt to cancel the order. They could only cancel the store pick up, not the order to be shipped. Delivery for this order was made to ******* in **********, ********** on 11/21. On 11/22, Order #********** was placed by a ******* *****, confirmation email was sent to my email ********************** stating my then-canceled debit card ending 5177 was used. I reached out again to customer service, and they stated they are not able to stop shipment.

  

  Business Response

  Date: 11/26/2024

  Thank you for taking the time to contact us. I regret to learn that your experience with our company has been less than favorable. If you feel that a fraudulent purchase was made using your third party credit card I highly recommend that you contact the issuing bank of your card and file a dispute of purchase claim with them. They will then begin to investigate the validity of this purchase and seek applicable remediation for you. If you previously filed a fraud claim with your financial institution that was denied we strongly encourage you to contact them and file a second chargeback claim. Additionally, I am working with our carrier partners to intercept the fraudulent orders and return them to ******. You may continue to receive order update emails; please feel free to disregard. Once an order is in transit we make every effort to attempt to intercept, however, this is not always possible.

   

  Thank you,

• Initial Complaint

  Date:11/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ******** I received a couple of coupons from Kohls celebrating my anniversary with them. One such is 10 dollars of with a purchase of 25 dollars or more. I shopped around, and, at the self-check out, I made over 3 attempts at making a purchase of over 25 dollars, such that the coupon would be accepted. Nobody was around at the self-check out for assistance. After the 3rd attempt, I finally ******* at somebody for help. I should not have to ****** at Kohls folks to get help. However, the customer service folks were all congregating at the register socializing and such. The rude lady communicated that I cannot use the coupon for high dollar items, such as Levis, Converse Shoes, etc. I could only use the coupon for **** brand items, such as ********, ******, etc. So, I returned the items back and went and obtained a pair of Sonoma Cargo Paints. I returned to the self check out for a 4th time and the coupon finally was accepted. However, it would not accept my Kohls Charge Card. Again, I hollered at the group of women who were congregating at the cash register s******* around refusing to help. I communicated the customer service around her is horrible and I will be filing a better business ***** complaint! One lady, I never seen before showed up and said I will help. Her name is ****** and she was very kind and nice to me on Veterans Day. She began to somewhat argue about my card, stating that its no good as new cards were sent out and I should have gotten a new one. I argued politely stating I did not receive a new card and I have no idea what your talking about! She tried using the self check out, but would not work as it was locked up. We proceeded to a different self check out and everything worked fine and my Kohls Credit Card was accepted with no problems. The only two people that were nice to me was ******, and some young girl with a long hair in a pony tail were nice to me! Everybody else refused to help or were extremely rude when they did!

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment and experience in the Store.  It should have been explained that ****** does partner with some Vendors that don't allow coupons, hence excluded items.  Verbiage on the Web Page for these items state: "This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product."

  Here is more informaton on coupon elibility as well:  *******************************************************

  We appreciate the feedback given and will review with the Store Managers.

   

  Thank you,

   

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company to have them cancel an order I have not received and prefer to buy in store . They refuse to honor their price match or cancel my order . Now I have paid for the product and have no product .

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 7433 has one item ready for pickup at the Store and the second item has tracking information with delivery today before 8PM.  The customer may always return the items to the store.  If the pickup is not completed, the pickup will expire and refund the customer. 

  We do have a 14 day price guarantee with these exceptions: Previous purchases, purchases made during Thanksgiving week, purchases made during the week of Cyber Monday will not be adjusted during Thanksgiving week and during the week of Cyber Monday.

  For all price adjustment policies please refer to:   *****************************************************

  This includes the 'excluded' items such as the FujiFilm on the order which is ineligible for price adjustments year round.

   

  Thank you,

   

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order twice now for two items. First was lost in transit. They sent a replacement this one again never arrived. It has gone from ******** where it needs to be to ********** to be lost in limbo land again. I requested a refund as after two weeks of trying to get this order Im over it as it appears you cant get it shipped out correctly I want a refund

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  Our records indicate a refund has been requested for the two missing items.  The refund will reflect on the customer's statement within the next 7 days.

   

  Thank you,

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order; The account had my old address. I corrected the address for shipping and placed my order. When I got the email confirmation of my order the address was the old address. I immediately contacted ****** to either edit the address or cancel the order so I could resubmit the order with the correct address. I also got an email stating that my shipping address was successfully updated right before I got the email confirmation of my order. Somehow it still put my old address in for the shipping address even though I corrected the shipping address to the correct address. I was told that they could not cancel or modify my order in anyway because it was already in fulfillment status. I was also told that I should have deleted the old address so that didn't happen. Basically, it is my fault that the online site glitched, Then I was told they would attempt to stop the shipment (a shipment that was not even sent yet or even a shipping label created) and if they were successful, they would refund my money. If they were not successful, they would do a onetime courtesy refund after it was delivered to a house that they were fully aware that I no longer live in. But make sure that this doesn't happen again because I will not get another refund. This was not my error, and I have been treated very poorly about this whole situation.

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment.  We've initiated a refund request for Order number ending 3659.  This will reflect on the Customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not received a refund and it has been 7 days.
  
  Regards,
  
  *** **********

  

  Business Response

  Date: 12/09/2024

  Our apologies for the delay.  The process took a couple of days longer due to the Holiday.  The refund has been processed and should be posted to the customer's account for the Order Number ending 3659.

   

  Thank you,

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a ************************** order on 9/22/2024 in the amount of $61.73. The order was shipped but on 9/26/24 the *** Ex tracking stopped at 11:08 in ******************, **. I reached out to Kohls customer service on 10/6/24 and inquired about a refund as the order was no doubt lost. They said I would have the credit within 7 days. I reordered the same merchandise and received it via *** two days later. Since then I have called or online chatted every week with the promise of my credit. Each time them telling me to be patient, rest assured they would help me and the credit would be on my account within 7 days. I even went to the store and talked to a manager who was sincere but only could give me the same numbers I had been calling. She gave me a corporate phone number which basically takes me to the same useless customer service people who make promises and nothing is being done. Everytime I call I am told it was processed, they are reopening it and escalating it and to wait 7 days. After try #5 I asked why do I have to keep waiting 7 days when I have been calling and wasting so much time to get a credit for something I never received and I was told it was company protocol. I am tired of calling and calling and only to have to call again! I like shopping at Kohls but this experience has been awful. I cant provide proof of phone calls and since I have to explain everything and go through the long process each time, I dont believe my phone calls are being noted on my account. I did screen shot a chat session back on 11/2/24 and provided it and also the *** Ex tracking information. This is my last resort for a resolution. Thank you!

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  Our records indicate the tracking shows as a Mis ship.  We have initiated the refund to the order.  The credit will reflect on the customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear the same as I have been told 6 times as in my initial complaint. I will except a resolution when I actually receive the credit. Until then this is not resolved. 
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 12/09/2024

  Our ************************** have verified the $61.73 refund completed and posted on 12/1/2024.  

   

  Thank you,  

  Customer Answer

  Date: 12/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 14, 3:30PM I would like find out why **** will not hired me It's almost here! This is a reminder that you are scheduled for a Live Video Interview with ****** on November 14, 2024 3:30 PM EST Use this link at your scheduled interview ************ ******************************************* Make sure your camera and audio options are on and click "Join"We hope everything works out great and we'll speak with you on the date and time you selected! However, if you are no longer interested in the position and need to cancel, please log in to your Candidate Home profile and access the event to make changes. You may also reschedule from your profile if needed.Please reference your confirmation email for additional details regarding your scheduled event.We can't wait to speak with you!******************* Acquisition

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment.  We have forwarded this Complaint to our Internal Talent Acquisitions Team for review.

   

  Thank you,

  Customer Answer

  Date: 12/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] They didn't answer my question 
  
  Regards,
  
  ****** *********

  

  Business Response

  Date: 12/03/2024

  We apologize for the frustration caused.  We have contacted our Talent Acqusitions Team again requesting a follow up with ******.  That is the Team that handles this.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *********

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *********