Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohl's Department Store Inc.

  2350 Central Park Ave Yonkers, NY 10710-1250

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online 11-16-24 which was sent in multiple packages. A package with the below tracking number was supposed to have 2 items- SKU ********. 2 items were ordered and the packing slip indicated 2 were enclosed, but only one was enclosed. I phoned Kohls on 11-22-24 and spoke with ***** #*** and he stated I could not be helped and that all of the shipments for the order must be received before I could get resolution from Kohls. This call took 20 minutes. So I waited until all of the items were received. No additional SKU ******** arrived. So I phoned Kohls on 11-25-24 and spoke with *** #1ZAC who stated he would order me a replacement. He placed order #**********, but he did it erroneously for 2 of the items, instead of just the 1 that was missing. SO he cancelled the order and then realized that there could not be another replacement order placed. So my item could not be replaced, but was paid for and a supervisor was supposed to call me in 2 hours. I stayed up for 3 hours waiting late that night. NO call ever came. I phoned the morning of 11-26-24 and spoke to ****** #*** who was VERY difficult to understand and could not get my replacement ordered. She offered me $10 KOHLS CASH to make things better. This is MOST unacceptable. She said a supervisor was unavailable (clearly they are busy with the bad business issues at all hours), but the supervisor would phone me in 30 minutes. I put off starting my day at work, NO call ever came. So I have no item and Kohls has my $. The customer service is terrible and there has been no resolution. I have spend no less than 2 hours in phone time, not to mention the time waiting on supervisors that never called.

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  We are shipping sku number 43939618 that was missing from the original order at no additional charge under new Order number **********.

   

  Thank you,

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I have confirmation of the replacement order that is being shipped to me.
  
  Regards,
  
  *** ****

  
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was treated rudely by not only the staff at location, but also by manager ***..while trying to attempt a resolution to my customer complaint, hung up on , my glass wear purchases mishandled / broken b/ c not wrapped at register.impolite remarks/ treatment while shopping, discriminated against , foul remarks made to over phone call to manger @ *** - **** up on , on sale items purchased not honored at register, attempts / calls made to corporate- no return call back Over all , bad / rude/ unjust customer service, items purchased/ damaged etc

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  Our Executive Team has called and left messages for the customer to respond to share more details of her experience at the Store.  We look forward to hearing back from her. 

   

  Thank you, 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 and 2024, I placed several orders with Kohls online to purchase **** socks. I was unable to use these socks so I returned them to two different Kohls department stores (********************************************************************** and *****************************************************) in September/October 2024. I was issued three gift cards by Kohls customer service after returning these **** stocks in store. One is for $288, one for $408 and one for $396. A couple weeks later I tried to use the gift cards on Kohls website and it said they are invalid gift card numbers. I contacted Kohls customer service for more information and they told me the gift cards were frozen by their loss prevention department. I tried for two weeks to get in contact with Kohls loss prevention ***************) and they do not answer the phone or return phone calls. I left many messages and call back numbers and was not contacted once. They basically took back my returned merchandise and issued me an invalid gift card. I either want to be able to use the gift cards they issued me or I want my merchandise back.

  

  Business Response

  Date: 12/03/2024

  We apologize for our customer's disappointment.  This incident has been forwarded to our ************************** for review.  This Team will be contacting the customer directly for resolution.

   

  Thank you,

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have contacted Kohls for weeks and left several phone messages and call back numbers with their loss prevention department and no one has contacted me. When will they contact me? I've already been waiting several weeks for someone to contact. This needs to be addressed immediately. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 12/06/2024

  Our Customer's 3 Gift Cards have been reactivated with the amounts of $288, $408 and $396.

   

  Thank you,

  Customer Answer

  Date: 12/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to ****** to shop for athletic active wear today November 25, 2024. I have a 50% off Black Friday coupon for the following brands: ****, Under Armour, Champion, ********, FLX and ******. All 6 of these logos were on the coupon. When I went to check out I was told that Under Armour does not qualify for 50% even though I was holding the coupon with the Under Armour logo on it to show to the cashier. I asked her if this was false advertising and she said it was. This is plain and simple false advertising as ****** has for the past several years have not honored coupons that plain and simple indicate a coupon for something that they used to honor. What can be done to have them answer to basically breaking the law?

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  Some products are not eligible for coupons. However, you are able to earn and redeem Kohls Cash and ****** Rewards on this product.  UnderArmour is not eligible for coupons.  Right now UnderArmour is marked as 30% off.  

  The advertisement states "Up To" 50% off activewear.  Select Styles on sale and clearance.  Coupons do not apply to select brands.

   

  Thank you,

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While checking out at the ****** store in ****, ** I was offered 40% off of my total purchase if I opened a ****** credit account. My total purchases were $416.37 (before taxes) and a 40% discount would be a substantial savings (approximately $166). I accepted the offer and completed the credit application process at the register and was approved for a ****** credit card. Upon completion I was told I would be saving $23.42 for opening the account. I asked the employee why I wasn't getting the 40% discount as advertised and was told that the majority of my purchases were excluded for the 40% discount. I purchases 29 items and was told only 4 items would receive the 40% discount. The employee pointed out the fine print disclaimer that said "exclusions apply". This transaction was extremely deceptive - I would never have applied for store credit just to save $23 on over $416 in purchases. The employee should have told me up front that the majority of my purchases would not qualify for the 40% discount. This is an unfair and deceptive way to get people to open a high interest account for their **********************. I have opened credit cards with other retailers and always received the advertised initial discount. ****** should honor the employee offer that I received and refund me the total of 40% off of my purchases. Once I was told I was only getting $23.42 taken off of my total bill, I asked for the transaction to be cancelled. I was told by a manager that it was too late and already completed and I now had a ****** credit account. This process was extremely upsetting, unfair, deceptive and not right. Additionally, ****** needs to be more transparent with their advertising practices; It's not right to advertise a substantial discount when a large amount of the items they sell won't qualify for the discount. This is the very definition of "deceptive".

  

  Business Response

  Date: 11/29/2024

  We apologize for our customer's disappointment and experience in the Store. It should have been explained that ****** does partner with some Vendors that don't allow coupons, hence excluded items. Verbiage on the Web Page for these items state: "This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product."
  
  Here is more informaton on coupon elibility as well: *******************************************************
  
  We appreciate the feedback given and will review with the Store Managers.

   

  Thank you,

  Customer Answer

  Date: 11/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response from ****** does not excuse the blatant misrepresentation of their deceptive advertising. As I was walking through the store there was an advertisement playing over the store intercom telling customers they would save 40% off their purchases by opening a ****** credit card. At no point in the advertisement did they say "up to 40% based on qualifying purchases" and at no point during my check out experience was I told I would not receive 40% off of my purchases. This is a blatant example of deceptive advertising and an example of "bait and switch". ****** needs to be honest and upfront when offering an incentive to their customers. ****** should not advertise something that their customers will not receive. I was specifically told by the ******** advertisement and the cashier at check out that I would receive 40% off of my purchases if I opened a credit account. As previously stated, I only received a discount on 4 of the items that I purchased. I purchases over 20 items and I only received the discount on 4 items - this is absolutely unacceptable and disrespectful to people who are spending their money at ******. I received approximately 5% off of my purchases for opening a high interest credit account. Again - this is not what I was offered. ****** should refund me the additional 35% and honor the offer they advertised. Why is ****** allowed to tell people over their store intercom that they will receive 40% off for opening a ****** account ? Why are ****** cashiers allowed to lie to customers and tell them they will receive something that they will not ? ****** needs to do the right thing and refund my money and honor their advertised promotion.
  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 12/03/2024

  As a courtesy to help with the frustration caused we have emailed the customer $150 ****** Cash Coupon today.  This coupon is valid through the end of January 2025.  We appreciate the feedback.  Please know going forward there are some Vendors with ****** do not accept percentage off coupons; however you are still able to earn and use ****** Cash coupons on these brands.

   

  Thank you,

  Customer Answer

  Date: 12/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and it never arrived. I contacted customer service and they refused to help me with any sort of compensation for the loss. I would like a full refund to the original payment method.

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  Our records indicate that the Customer had contacted and requested with our **************** Team that two items were missing from the order number ending 1454 SKU ******** and 49949982.  We have reopened the refund request for the two items.  The credit will reflect on the customer's statement within the next 7 days.

   

  Thank you,

  Customer Answer

  Date: 12/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Its been 7 days and the credit still has not appeared on my bank statement. Please follow through and process the refund for the missing items. Its a real shame that you continue to lie.]
  
  Regards,
  
  **** ******

  

  Business Response

  Date: 12/09/2024

  Our apologies, the refund took a couple of days longer to post due to the Holiday.  The credit has completed for the two missing sku numbers 58106026 49949982.

   

  Thank you,

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2024, I placed an order with ******. The order number is Order #**********. On the 20th, I received an email with a *** shipping tracking confirmation number of 1Z596A4FYW58043709 . I have been checking the tracking number every day and *** still hasn't picked up the package. I have placed other items with ****** after the 18th and all of the tracking numbers received are in progress and show delivery dates. When contacting ******, I have received mixed information. One representative claims that they have a different method of tracking and I will receive the item tomorrow. Another representative states I have to wait until the 28th for a resolution and they can't help me at this time. The item was a gift, and with the delay I no longer need it and would like a full refund.

  

  Business Response

  Date: 11/27/2024

  We apologize for our customer's disappointment.  ****** standard ground shipping has an estimated delivery time frame between 3 - 8 days.  Our records indicate that Order Number ending 5113 was delivered on 11/26.

   

  Thank you,

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/24 Order#********** was placed by a ******* *****, confirmation email was sent to my email ********************** stating my debit card ending 5177 was used. I changed my Kohls account password, contacted my bank to cancel my card on 11/18/24, approximately 2 hours after I saw the fraudulent order. I then contacted customer support through the chat and later called by phone to attempt to cancel the order. They could only cancel the store pick up, not the order to be shipped. Delivery for this order was made to ******* in **********, ********** on 11/21. On 11/22, Order #********** was placed by a ******* *****, confirmation email was sent to my email ********************** stating my then-canceled debit card ending 5177 was used. I reached out again to customer service, and they stated they are not able to stop shipment.

  

  Business Response

  Date: 11/26/2024

  Thank you for taking the time to contact us. I regret to learn that your experience with our company has been less than favorable. If you feel that a fraudulent purchase was made using your third party credit card I highly recommend that you contact the issuing bank of your card and file a dispute of purchase claim with them. They will then begin to investigate the validity of this purchase and seek applicable remediation for you. If you previously filed a fraud claim with your financial institution that was denied we strongly encourage you to contact them and file a second chargeback claim. Additionally, I am working with our carrier partners to intercept the fraudulent orders and return them to ******. You may continue to receive order update emails; please feel free to disregard. Once an order is in transit we make every effort to attempt to intercept, however, this is not always possible.

   

  Thank you,

• Initial Complaint

  Date:11/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ******** I received a couple of coupons from Kohls celebrating my anniversary with them. One such is 10 dollars of with a purchase of 25 dollars or more. I shopped around, and, at the self-check out, I made over 3 attempts at making a purchase of over 25 dollars, such that the coupon would be accepted. Nobody was around at the self-check out for assistance. After the 3rd attempt, I finally ******* at somebody for help. I should not have to ****** at Kohls folks to get help. However, the customer service folks were all congregating at the register socializing and such. The rude lady communicated that I cannot use the coupon for high dollar items, such as Levis, Converse Shoes, etc. I could only use the coupon for **** brand items, such as ********, ******, etc. So, I returned the items back and went and obtained a pair of Sonoma Cargo Paints. I returned to the self check out for a 4th time and the coupon finally was accepted. However, it would not accept my Kohls Charge Card. Again, I hollered at the group of women who were congregating at the cash register s******* around refusing to help. I communicated the customer service around her is horrible and I will be filing a better business ***** complaint! One lady, I never seen before showed up and said I will help. Her name is ****** and she was very kind and nice to me on Veterans Day. She began to somewhat argue about my card, stating that its no good as new cards were sent out and I should have gotten a new one. I argued politely stating I did not receive a new card and I have no idea what your talking about! She tried using the self check out, but would not work as it was locked up. We proceeded to a different self check out and everything worked fine and my Kohls Credit Card was accepted with no problems. The only two people that were nice to me was ******, and some young girl with a long hair in a pony tail were nice to me! Everybody else refused to help or were extremely rude when they did!

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment and experience in the Store.  It should have been explained that ****** does partner with some Vendors that don't allow coupons, hence excluded items.  Verbiage on the Web Page for these items state: "This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product."

  Here is more informaton on coupon elibility as well:  *******************************************************

  We appreciate the feedback given and will review with the Store Managers.

   

  Thank you,

   

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company to have them cancel an order I have not received and prefer to buy in store . They refuse to honor their price match or cancel my order . Now I have paid for the product and have no product .

  

  Business Response

  Date: 11/26/2024

  We apologize for our customer's disappointment.  Our records indicate Order Number ending 7433 has one item ready for pickup at the Store and the second item has tracking information with delivery today before 8PM.  The customer may always return the items to the store.  If the pickup is not completed, the pickup will expire and refund the customer. 

  We do have a 14 day price guarantee with these exceptions: Previous purchases, purchases made during Thanksgiving week, purchases made during the week of Cyber Monday will not be adjusted during Thanksgiving week and during the week of Cyber Monday.

  For all price adjustment policies please refer to:   *****************************************************

  This includes the 'excluded' items such as the FujiFilm on the order which is ineligible for price adjustments year round.

   

  Thank you,