Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have an interview on Wednesday, May 14th, 2025 at 10:00AM. I logged into the scheduled ****** Meet about 10/15 minutes early. At exactly 9:59AM I was giving the message that is attached to my complaint. I figured I'd try again in case said manager was running late. I refreshed my screen and logged back in, waiting another 10 minutes and given the *** exact message. I was confused, so I reached out via phone to the business. I was on hold for over 10 minutes before the associate could get some type of manager on the phone. This was the assistant manager, from my recollection. She stated the store manager had an emergency and ALL interviews were canceled for the remainder of the day and that the manager would call be back Thursday, May 15th, 2025. I did not receive a callback on Thursday, so I reached out Friday. I was on hold for over 5 minutes that day as well, and then was told by another store associate that she hadn't seen him "yesterday, or this morning". I decided to wait the weekend out and call Monday, May 19th, 2025. I was told the manager was there and they would transfer me. I was on hold again for over 5 minutes before hanging up. This interaction was beyond unprofessional. When I look at my profile they moved my application to inactive as if I had an interview but I was never given the chance. The job titles are STILL available to apply for. I just wanted a fair chance / an opportunity to interview and then be denied after that for any reason. But I was never given the chance, and nobody reached out to contact me to reschedule or for updates.

  

  Business Response

  Date: 05/22/2025

  We are sorry to learn of the complainants experience. Our records show that we reached out to the complainant on May 21, 2025, and provided a new link to reschedule their interview.  
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I primarily place orders online as ****** has minimal merchandise at their locations. I did an online return last week and a warning from The Retail Equation was printed on the bottom of my receipt. I followed the instructions to get my report and spoke to a representative that advised I had to wait 180 days to do any ****** returns. I contacted ****** customer service 3x and they advised they were not able to do an override and everything was handled by TRE. In the meantime I have 2 online orders in transit that were placed PRIOR to receiving the warning that are no longer able to be returned. I have to wait 180 days; however. ****** return window is 120 days. Both items have the tags intact and the receipts. Now I'm out $230 and being treated like a criminal because of a 3rd party algorithm and ****** "hassle free" return policy. Consumers beware!

  

  Business Response

  Date: 05/20/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. The customer may obtain a free copy of their Return Activity Report at *********************************. Our records indicate a representative from our **************** reached out to the customer regarding this matter.The representative advised the customer may contact them directly for any concerns regarding future returns. 

  Customer Answer

  Date: 05/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift yesterday morning ********* for my Mom's birthday today ********* I paid over $29.00 extra in shipping to ensure that it would be delivered today. The shipping label was not even created until around 1:20pm today and it is now 5:55 and *** has not even recieved the package per tracking. I spent almost 2 hours on the phone trying to find out why the packing was not dropped off to *** and why if the package was supposed to be deivered today was the shipping label not created until this afternoon. No one could give me an answer, I asked to speak to a supervisor in ******* and was told there were none availabe. I was told the best they could do was refund the express shipping fee. I was also told that they cannot get in touch with anyone from the warehouse that was shipping out the product. How is this possible is it not Kohls that is shipping the product? I was told by one customer service *** why dont you go to the store and pick up something different for her, that suggestion was rude and insesitive. My mother lives almost 4 hours away if I was able to I would have brought a gift to her. If Kohls cannot deliver something the next day they should not offer it. It gives people false hope to say that something will be delivered on a certain day and then it is not. If I had known that this would happen I would have ordered from somewhere else. I will never order from or shop at Kohls again because of this experience.

  

  Business Response

  Date: 05/19/2025

  
  We apologize for our customers experience. Our records show that a supervisor credited the $29.95 shipping charge on May 16, 2025. The credit adjustment will reflect on the customers ********************** account. We have shared the customers experience with our Logistics team.  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  crediting the shipping did not make sure that my mother received her gift on time for her birthday.  In fact the part that was supposed to be delivered next day was not even delivered until yesterday 3 days late.  I was supposed to receive a call from a supervisor yesterday which I never received.  You have complete lack of respect for your customers.  I recommend to everyone never to shop at kohls online, it has been a horrible experience.  
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am missing a package of 5 items from this order and also received the wrong color of a halter jumpsuit. Yes, the order was in July 2024, but they never gave me a refund or replacement for the jumpsuit. I asked if I was able to return the wrong one and they refused. They also refused to do anything about the missing package. They will also be taking some late fees and and interest fees off since they don't want to do anything about this. Businesses wouldn't go out of bankrupt and out of business if they'd stop losing customers due to their greediness.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  With the Order being submitted almost one year ago, we are under to find any tracking information.  We also have no record of contact from the customer since 2023. We regret we are unable to assist the customer with a refund.

   

  Thank you,

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint again this happen to me last month my Kohls account is hacked and ********************** has not done anything to protect my data. I informed the fraud team last month and was told to change my password which i did again same date and same everything my kohls cash of $78.some change was taken again by this person. This has to be inside job as to how does this person know i have kohls cash and I have the actual kohls cash. It happen this past week and I have proof I was in ******* ******* since Thursday for my Cousin Engagement ceremony and return Sunday. My data was not protected yet now i am told my kohls cash is gone too when i want to use now someone is stealing my money and kohls has does nothing prevent I will be filing police report as to I don't know what other data of my are stolen by this person or being used. strange part is last week i check i had the $78 and this weekend on may 10th someone used exact same pattern as last month so i have feeling someone from inside is looking at my account using it. If know my account is hacked why would you tell me to change password you would close it and tell me to create a new phone number account or email account. so ********************** is fault for all of this. not my family member or friend knew i had kohls cash in my account and they would not use it. so it has be inside job and same store and same pattern something fishy. look at the camera and if they spend exact kohls cash then how did they know how much i had to spend when my husband did not even know this. so pleas e review and give me my kohls cash back or merchandise credit ... i just got this on 4/27/2025 kohls cash how does it happen after two week on same day someone use exact same amount of my cash.

  

  Business Response

  Date: 05/22/2025

  We apologize for our customer's experience. We have emailed ****** Cash for $75 to the email address our customer provided for this complaint. 
  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    
  [Please type your response here.] still not happy who has access to my  data  and what if they steal again I want resolved this will not happen and want to know who is using is how they get my information only this is not resolution I was looking for I am looking for who has and its inside job who uses my cash and my kohls cash was $78 not $75 and why do I have to go through hoops to prove I didnt use this cash I was given the run around by customer service horrible and given wrong ********************** number and I call store could not help this is very horrible and I had to spend my time and energy to get this resolved not fair I have to do this every month and. I want a better resolution and do I have to change my reward or do u
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 05/27/2025

  The Kohls Cash coupon attached to this complaint was issued on April 27, 2025, for the amount of $72.43. The amount was rounded up to $75 and a Kohls Cash coupon for $75 was emailed to the customer on May 22, 2025, as a replacement for the ****** Cash used on May 10, 2025. The ****** Cash was used at the store where the customer shops. Usually this indicates the customer's family may have used the ****** Cash. We have no further information to provide at this time. We have replaced the customer's ****** Cash and if this should happen again they may contact us.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

   

  why cant u review the camera none of my family member that I know would use it as like I said all the kids are in college or high school  if someone last name ***** used doesnt mean is my family member or friend as ***** is common last name from state of ******* like ***** so I still want to know who used it and another thing  one not shop at this location.  I went to go return something at this kohls but not shop and so please do u investigation and let me know how my data is being stolen and I have the original kohls cash I have feeling is inside employee doing theft cause I stated before none of my family member or friend or even my husband was aware of this kohls cash so I can assure u is not my family member I am sure u can check u record and ask this person how they have access to my data and owe u email if shop in store u have to present coupon then if I have the coupon  at my home how they present it this coupon was locked up in my personal cabinet where I keep some of my expensive jewelry and no one has the key too it except me so please dont just assume is me stealing from kohls I am not u need to catch this person as this is second time and what guarantee they will not use it again 

  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th, 2025 I placed Order #********** for ************ Braided Round Jute Placemat Color: Tan, Size: PLACEMAT, Qty: 6 SKU: #******** at ********* for $44.75. The items were scheduled to be delivered May 9-may ******* to my home address but the items never were delivered. When the *** tracking number is clicked, it has no information about the package after May 9th. 2025. I called ********* 2 times on 2 different days to explain the problem and request a refund. I clearly indicated that the order was never received and I DO NOT want a replacement of the orderI want a refund. Each representatives I spoke with on 2 separate days refused to issue a refund. On the 2nd day I spoke with a representative named ****** and I requested to speak with a supervisor and was told the supervisor was busy and would return my phone call within 2 hours on 5/14/25 but a supervisor never called me. I also tried to get help at an actual Khols department store and the asked two said they did not handle ********* issues. In addition I tried calling khols corporate office and no live person is available to speak with. If 0 is pushed for an operator. the phone systems continually looped me back to the beginning of the messages This is terrible customer service from khols. I am sorely disappointed in such a big corporation ti have such poor service. As I stated I want a full $44.75 refund ASAP for the items never received which includes a $8,95 shipping fee I should not have to pay a shipping fee for merchandise not received.

  

  Business Response

  Date: 05/16/2025

  We apologize for our customer's experience. Our records show a $35.10 refund was processed on May 14, 2025. On May 16, 2025, we credited an additional $9.65 for the order. Please allow up to 7 business days for the refunds to reflect on the form of tender used for the order. 

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** tracking number :1ZY65R270340369376 Your package had an Exception Latest Update Wednesday, March 12 3:11 AM Voided Information ************ Tracking Number:1ZY65R270340369376

  

  Business Response

  Date: 05/22/2025

  We have initiated a refund for the item related to the tracking information provided by the customer, and the refund will be mailed to the address provided for the complaint.

  After review of the customers ************************** order history, it appears the customer may be a reseller. Please note the following; Kohls offers merchandise to consumers through their website (******************************) and its Stores. Kohls is a retailer, not a wholesaler. Kohls does not sell to resellers, and resellers are prohibited from purchasing product, enrolling in and/or participating in any program or offer sponsored in whole or in part by Kohls. If any of Kohls terms and conditions for any of its programs, offerings, or product purchases are violated or abused, as determined in Kohls sole discretion, Kohls reserves the right without prior notice, to: (a) reject an order or otherwise limit the quantity of items purchased per person, per household or per order, (b)terminate, close, and/or deactivate any Kohls Rewards Account or any other ********************** affiliated program or accounts; (c) deactivate  or invalidate any accumulated Kohls Cash,Kohls Rewards, and/or discount coupons or codes, including with an associated Kohls online account or ********************** digital wallet, and (d) prohibit further purchases, participation in, and access to any Kohls platforms, sites or programs. This information is available at **********************************************************************;

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** Tracking#: 1Z8665E80347863194 Your package had an Exception Latest Update Tuesday, March 11 12:22 AM Voided Information ************ Tracking Number:1Z8665E80347863194

  

  Business Response

  Date: 05/22/2025

  We have initiated a refund for the item related to the tracking information provided by the customer, and the refund will be mailed to the address provided for the complaint.

  After review of the customer's ************************** order history, it appears the customer may be a reseller. Please note the following; Kohls offers merchandise to consumers through their website (******************************)and its Stores. Kohls is a retailer, not a wholesaler. Kohls does not sell to resellers, and resellers are prohibited from purchasing product, enrolling in and/or participating in any program or offer sponsored in whole or in part by Kohls. If any of Kohls terms and conditions for any of its programs,offerings, or product purchases are violated or abused, as determined in Kohls sole discretion, Kohls reserves the right without prior notice, to: (a) reject an order or otherwise limit the quantity of items purchased per person, per household or per order, (b) terminate, close, and/or deactivate any Kohls Rewards Account or any other ********************** affiliated program or accounts; (c)deactivate  or invalidate any accumulated Kohls Cash, Kohls Rewards, and/or discount coupons or codes, including with an associated Kohls online account or ********************** digital wallet, and (d) prohibit further purchases, participation in, and access to any Kohls platforms, sites or programs. This information is available at **********************************************************************;

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ******* Purchased an outdoor table for a party. I got it and since it was too heavy I ripped apart the box to open and carry the pieces to the backyard and easier to throw away and then unwrapped the inside to find out they sent the wrong color. So I called them and they said I wouldnt be getting the right color because it was a third party vendor! Im like why doesnt it tell you that when ordering something. I was so excited to receive the table and then when I actually removed the protective layer to find the wrong color I was so disappointed. They also told me they would do me the favor and cover the shopping and have it picked up. Im like do me a favor?? You guys messed up not me. I said I had no intentions of needed to return this and to make it easier to throw away the box I tore it apart so when they send someone to pick up Ill just need a new box please. They said they cant do that n will not be doing anything to help me. This is very upsetting I was so excited to get the table and now all I got was a headache. They have horrible customer service and dont seem to understand that they were in the wrong and they told me to dispute the charge w kohls credit card and then hung up on me. I spend allot of money with them and now I totally understand why they are losing customers recently.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  Our Executive Team Member left a voicemail message for customer to respond to.  They would like to know what color the customer did receive so that they can forward the information to the Manufacturer for review.  Would the customer like a replacement or refund?  We will be happy to find resolution with the customer upon their response.

   

  Thank you,

  Customer Answer

  Date: 05/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I kept trying to get kohls to resolve this and they wouldnt and I ended up ordering another table because I needed it for a party and the table came yesterday and again is the wrong color and I contacted kohls again and they gave me the run around and said they must have the info wrong on their system and they have to correct that and I need to return this one which I cant get this in my vehicle(the box is too big and too heavy and I have a one year old that will be with me and didnt say they could send anyone here to pick it up) and then wait two weeks or so and try to order again and hopefully Ill get the right one!. Definitely unhappy with all of this and Im out $550.00 and still dont have the table I ordered.] for kohls being such a big company and not caring about making this right and getting me the right color table I ordered is beyond upsetting. 
  I really want the color table that I ordered Navy not grey.

  thanks so much and have a great weekend 

  
  Regards,
  
  ***** *******

  

  Business Response

  Date: 05/29/2025

  Our regrets for receiving the incorrect item on two orders.  We have initiated a refund on the two Orders, 6635815115 and 6637746492.  This will reflect on the Customer's statement within the next 7-10 business days.  As our Executive Team mentioned to the Customer, our Team is working with the Vendor to see if they can ship the correct color table to the Customer.  We will follow up with the customer on this.

   

  Thank you,

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Culigan ZeroWater 52 oz water filteration system (OriginalOrder on 04/19/25 *********** ($29.19 pulsetaxes after coupon.) When I received the order on April 24, 2025, I noticed it's broken and ****** customer service took care of the issue by replacing the order (Replacement Order on 04/25/25 ***********) which was shipped subsequently to my home address in ** (my new temporary address due to my work!).Unfortunately we were travelling out of Country from 05/02/25 to 05/08/25 to attend a wedding in ****, MX so I had request ***** to reroute the package to the pick point near by. To my much of my dismay when I went to the pickup point on May 12, they stated they returned the product. Now when I call Kohls today and spoke to **************** agent ***************** ID: ***** to resend the package to mty daughters address (This was the present we are giving our daughter - My wife flew yesterday from ** to KC - which she was suppose to carry this filter for my daugher who lives in **, **. But **************** refused to honor the request to resend this product but only stating they will refund the money paid once they receive the item. As a very long time customer of **************************+ years), I am very much dismayed by the option offered by ******. We have spent lot of money buying from ****** which they can check the regard. I am doine doing business with them. I am not sure whether their service going bad with merger of ********** and Kohls?Sincerely,****** ***** ************ (Cell)

  

  Business Response

  Date: 05/15/2025

  We apologize for our customer's experience. We have initiated a refund/credit for the Culligan ZeroWater 52-Cup Ready-Read 5-Stage Water Filtration Dispenser (SKU ********) from order **********. Please allow up to 7 business days for the refund to reflect on the form of tender used for the order. There was no charge for the replacement order (**********). The customer may place a new order at their convenience.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed .

  I want the replacement unit sent to the following address. I dont want the refund

  ***** *****

  *********************

  *********************

  thats why I filed this complaint. I am not sure what Kohls customer service is not understanding.

  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 05/19/2025

  We previously did submit a replacement order for the item, which was rerouted by the customer and *** Ex returned the order. A refund has been completed for the item. The customer will need to submit an order for the item or they can call ****** **************** at ************** if they would like a representative to place the order.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I want this case to be open so future customers are aware of their poor customer service and policies.  They didn't even give me correct refund. I paid $29.13 including taxes after 40% off. But they only credited $18.** which is reidculous. I don't even have the time to deal anuymore on this issue. After 20+ years being a customer (my entire family). We are done with ******. We were loyal as we avoided cheaper online option and brought most of the items especially clothing/kitchen/bedroom in the local ****** store. That will stop immediately for my family. We know now why they are closing so many stores?
  
  Regards,
  
  ****** *****