Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the companys customer service to discuss canceling or returning an order before it shipped. During the call, I repeatedly requested to speak with a U.S.-based customer service representative, as well as a manager. Each time, my requests were denied.Throughout the interaction, the representative became increasingly unprofessional. I was called an a****** and labeled as rude, despite remaining focused on resolving my issue. This behavior was unacceptable and completely inappropriate for any customer service ********** filing this complaint to report the unprofessional conduct I experienced and to request accountability and improved customer support standards. I would appreciate a formal apology and assurance that appropriate action will be taken.

  

  Business Response

  Date: 05/30/2025

  Our goal is to provide the highest level of quality service to all of our customers. Were sorry to learn the service our customer received did not meet our mutual expectations.Please note that the majority of our calls are answered by ****** associates.However, on occasion, we rely on vendor partners to provide additional customer support to guarantee timely responses to all of our customers. If a customer would like to speak to a US associate, the call should be transferred accordingly. We regret any frustration this caused. We are in the process of reviewing call records and applicable feedback will be provided. . 
  

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop regularly at ****** and when I did a return on 5/20/25, the receipt unexpectedly showed a warning that future returns may or may not be denied. I contacted TRE on 5/22/25 and was told I cannot return anything to ****** for 180 days. I had one online order remaining, which I needed to return, so I contacted ****** customer service on 5/25/25 (spoke to Neco) and was told I could return the items to the store without any issues. I went to the store on 5/26/25 and the receipt shows my return was denied.I am writing to complain about ****** return policy. ************************** has an ambiguous statement, in the Returns Exceptions section, that returns are subject to third-party verification. However, the return policy does not state the terms and conditions that may trigger the refusal of a refund or return. This is deceptive to customers because they don't know what the purchase return guidelines are (see example of Bath and Body Works and their return guidelines (***************************************************************************************************************************).Background: I had multiple returns in May, 2025, for the same size/model of *** jeans because the quality of the jeans was so poor it took numerous orders to find one pair that had the same leg length, no bulging/uneven seams, and didnt have a gaping waistband. Kohls has a very, very tiny section of Plus clothing in the ********************************* so I'm forced to order items online to try and find clothing that fits. The returns on 5/20/2025 were for various sizes of black pants and were ordered online for that very reason. There is no stock in the store and I dont know what size will fit me (I was trying to find black pants for upcoming jury duty). None of the recent transactions I made are fraudulent. They are legitimate transactions where Im trying to find quality clothing that fits. All of the items returned were unworn with tags on them and they were returned within a few days of receiving them.

  

  Business Response

  Date: 05/29/2025

  We apologize for our customer's experience. Please note that our website (******************************) states the following; Returns may be subject to a third-party verification process and system approval. Your ID information and return transaction history may be collected and entered into our processors system where permitted by law. We reserve the right to limit or refuse any refund. 

  
  Currently, we have paused the third party verification process and the customer may continue to proceed with making returns. 

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is related to their app and difficulty obtaining customer service relevant to my problem.I submitted an order through the app and somehow it updated my address to an old location where I hadnt lived for almost 6 years. I immediately contacted the company through their app, chat feature, within minutes, and was told there was nothing they could do. And knowing they were shipping it to the wrong address, they continued with the order and charged my credit card. They gave me absolutely no option to cancel the order or to divert it, even though I contacted them immediately after placing the order. They make it impossible to contact a live person, and they charge my card for an order they know I am not going to receive, their app didnt even offer a review process after the order is finalized. It has been the most frustrating ridiculous non-user-friendly system I have ever dealt with and has cured me from ever using or even shopping there again.

  

  Business Response

  Date: 05/29/2025

  
  We apologize for our customer's experience. We have initiated a refund to the original form of tender for the order number ending in 3007. This will reflect on the customer's statement within 10 business days. Please be sure old address information is removed from the ************************** shopping account.
  

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on the 18th at 10:12 pm. Promotion for Kohls Cash ends on the 18th. **************** says it had to be central time so my order was on the 19th by 12 minutes. They didn't care. Would not give me my kohls cash of ***** which I clearly earned. My email says the 18th. I feel cheated!! To appease me they gave me *****. If they could approve ***** then why not 20:00? They need to make sure all orders go by their own respective time zones. This is ridiculous! I have never had issues ordering on other websites and if I do the customer service is usually accommodating given the circumstances of the issue. This needs to be made clear! While ordering I kept getting prompts to how much more I should spend to get to the next level of Kolhls cash. Before submitting payment info It told me I earned $20 Kohls cash. There were no warnings about the time it was or minutes left...I proceeded to pay and thought it was all good. Until I looked for my Kohls cash to spend and it was not there. **************** was not helpful or very friendly. I spoke to a supervisor who was worse! She would not transfer me higher up. She said we all share the same policy information, or something like that. Kohls could do better. I lost my trust in them and their customer service.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  We emailed a Courtesy $20 ****** Cash coupon to our customer today since she missed time line by 12 seconds.  This will arrive in her email today and is valid through 6/30/2025.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cologne sample pack that should have contained a voucher for a full-size cologne of choice for my son around the holidays. He has been away at undergrad and just completed his second year of study. The voucher was not in the sample bag upon my son returning from undergrad and opening his gift. After several hours of various forms of communication between ******, the business from which I purchased the product, and ******* (as it's their cologne pack distributed by ******) and BOTH companies trying to tell me the other should be responsible for the missing voucher, ****** flatly refused to offer any remedy whatsoever to the missing value of the product. No one would purchase a sample pack for $80.00 (plus tax) without the voucher. I have been a customer for over thirty years. After messaging for hours with their Chat system online and speaking with the phone team at length with being given a runaround and being placed on hold for an hour for a supervisor that never connected to the line and simply disconnected me after all that waiting time, this is a ridiculous failure to handle a mistake on their part.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  Our Executive Team contacted the customer via voicemail message encouraging the customer to place the order for the $80 fragrance that the Voucher would have covered and call back with the Order Number to have the order refunded. We will resolve with the customer upon her response.

   

  Thank you,

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/25 ************ Location. Items in the Intimate Apparel department had signage that clearly stated in bright bold red letters that the items were buy one get one 1/2 off. After attempting to ring up they were not showing the discount. The clerks spoke with manager who met me and my 80 year old mother at the area in which the sign clearly indicated the items were marked as I said. The manager indicated that it was common practice for the sign because the sign was two sided and actually only the other side of the display was on sale. She said that the tiny black box indicates the price although above it stated the sale. This is deception. Im not going to do business with a company that has false advertising. Even the manager admitted it was a little deceptive but still did not offer the discount. Bye-Bye. I can buy my mothers intimates elsewhere. Shame on you Kohls for deceiving an 80 year old lady ( and her daughter). Sorry but if you have a big sign with sale on it thats what we see.

  

  Business Response

  Date: 05/27/2025

  We regret our customers disappointment. Signing accuracy is very important to us and every effort is made to ensure all signs are correctly placed. The complaint states the store manager confirmed the pricing of the item with the customer. Please know that we have shared the customers feedback with ********************** administration.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and there is more to add to my complaint because I actually made a purchase on this trip of two sample size mascaras ***** each. Upon opening the boxes the next morning to use and one mascara was missing from the box. Already being frustrated with Kohls in general I decided to call them first to explain what had happened with my purchase. I was hung up on 4 times. This is ridiculous. Ive just made the decision to cut my losses. I dont need the frustration dealing with incompetence. As for the signage for sale items, you should be more careful about posting signs above things that are not on sale. And your loss prevention team isnt doing their jobs either. Some one should check all boxes in ******* to make sure it doesnt happen to some other customers. And for those who are answering the phones thereget your phone fixed and learn how to get a manager on the phone! Quit hanging up on customers and maybe you wont lose them!
  
  [Please type your response here.]
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mondawe Double Tempered Glass Door Antique Cabinet With Mirror Backboard And Adjustable Shelves Color ***** Size NO SIZE ******** 1 $362.19 $362.19 Item was not delivered to me. It was rerouted and delivered back to ****** seller on May 6th. I notified Kohls twice. I have been told that they refund me only after 30 days. Refunds are due as soon as the item is returned and received. ****** is collecting interest on my money by holding it for 30 days or more. It is illegal.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  A refund request has been initated for SKU number ******** on Order Number ending 1748.  The credit will reflect on the customer's statement within the next 7 - 10 days.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to report that my $125 Kohls Cash was redeemed without my authorization. I did not use it myself, nor did I share the code or PIN with anyone. The details are as follows: Kohls Cash Code *************** and PIN ****. Im very concerned about how this could have happened, as I never had the opportunity to use the Kohls Cash. I would appreciate it if you could investigate the matter and reissue the Kohls Cash to my account. Thank you for your attention to this issue I look forward to your response.

  

  Business Response

  Date: 05/23/2025

  We apologize for our customer's disappointment.  We have reissued a new $125 ****** Cash Coupon to the Customer's email address today.  This coupon is valid through June 30, 2025.

   

  Thank you,

  Customer Answer

  Date: 05/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made two attempts to return items to Kohls and the ladies at customer service are confused as to why my return is being denied. I've tried contacting kohls over the phone and over ******** messenger. I was told via ******** messenger that someone world reach out and no one has. At the store I was told to call the number at the bottom of the receipt, which I did. The number is for the Retail Equation. The person on the phone started that I was given a warning, which I never was, and they stated that I could email my case. I sent an email two weeks ago and have yet to hear back. I have about $1,300 on my Kohls card. I make purchases online for my 6-yr-old daughter who has ***************, ** issues and for myself. I have been a cardholder for 10 years and have not had an issue making purchases online and returning what doesn't work. The business is not communicating with their employees of there is a change in operations and they are not communicating with their customers. They are acting dismissive in regards to the issue. I was told by the Retail Equation that I can not make any returns for 180 days, which by then non of the items I need to return will be under the 90 return policy window. Also, I will be receiving interest fees on my card for items I want to return. If I had known of this new policy I would not have made any orders and I would have closed my account as they are no longer a convenience. I would like to hear back from the company in regards to any new policy on returns and have this issue resolved.

  

  Business Response

  Date: 05/27/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. Our records reflect that The Retail Equation (TRE) sent an email to the customer on May 14, 2025, in response to the dispute the customer filed with TRE. The email from TRE advised that several transactions were removed which allowed the customer to conduct additional returns. If the customer has further concerns, the customer may contact TRE at the email or phone number provided in the May ******* email. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls customer service promised me a full refund of $508.18 to my **** ending in 6540. However, this refund has still not been reflected in my account. I have received several notifications from their customer service confirming the full refund, and I also have an email from *** customer service stating that the order was lost in transit.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  We have requested the refund to be completed manually with our Internal Business Partners.  This credit will reflect on the cusotmer's statement within the next 7 business days.

   

  Thank you,

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** **********