Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mondawe Double Tempered Glass Door Antique Cabinet With Mirror Backboard And Adjustable Shelves Color ***** Size NO SIZE ******** 1 $362.19 $362.19 Item was not delivered to me. It was rerouted and delivered back to ****** seller on May 6th. I notified Kohls twice. I have been told that they refund me only after 30 days. Refunds are due as soon as the item is returned and received. ****** is collecting interest on my money by holding it for 30 days or more. It is illegal.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  A refund request has been initated for SKU number ******** on Order Number ending 1748.  The credit will reflect on the customer's statement within the next 7 - 10 days.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to report that my $125 Kohls Cash was redeemed without my authorization. I did not use it myself, nor did I share the code or PIN with anyone. The details are as follows: Kohls Cash Code *************** and PIN ****. Im very concerned about how this could have happened, as I never had the opportunity to use the Kohls Cash. I would appreciate it if you could investigate the matter and reissue the Kohls Cash to my account. Thank you for your attention to this issue I look forward to your response.

  

  Business Response

  Date: 05/23/2025

  We apologize for our customer's disappointment.  We have reissued a new $125 ****** Cash Coupon to the Customer's email address today.  This coupon is valid through June 30, 2025.

   

  Thank you,

  Customer Answer

  Date: 05/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made two attempts to return items to Kohls and the ladies at customer service are confused as to why my return is being denied. I've tried contacting kohls over the phone and over ******** messenger. I was told via ******** messenger that someone world reach out and no one has. At the store I was told to call the number at the bottom of the receipt, which I did. The number is for the Retail Equation. The person on the phone started that I was given a warning, which I never was, and they stated that I could email my case. I sent an email two weeks ago and have yet to hear back. I have about $1,300 on my Kohls card. I make purchases online for my 6-yr-old daughter who has ***************, ** issues and for myself. I have been a cardholder for 10 years and have not had an issue making purchases online and returning what doesn't work. The business is not communicating with their employees of there is a change in operations and they are not communicating with their customers. They are acting dismissive in regards to the issue. I was told by the Retail Equation that I can not make any returns for 180 days, which by then non of the items I need to return will be under the 90 return policy window. Also, I will be receiving interest fees on my card for items I want to return. If I had known of this new policy I would not have made any orders and I would have closed my account as they are no longer a convenience. I would like to hear back from the company in regards to any new policy on returns and have this issue resolved.

  

  Business Response

  Date: 05/27/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. Our records reflect that The Retail Equation (TRE) sent an email to the customer on May 14, 2025, in response to the dispute the customer filed with TRE. The email from TRE advised that several transactions were removed which allowed the customer to conduct additional returns. If the customer has further concerns, the customer may contact TRE at the email or phone number provided in the May ******* email. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls customer service promised me a full refund of $508.18 to my **** ending in 6540. However, this refund has still not been reflected in my account. I have received several notifications from their customer service confirming the full refund, and I also have an email from *** customer service stating that the order was lost in transit.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  We have requested the refund to be completed manually with our Internal Business Partners.  This credit will reflect on the cusotmer's statement within the next 7 business days.

   

  Thank you,

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** **********
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have an interview on Wednesday, May 14th, 2025 at 10:00AM. I logged into the scheduled ****** Meet about 10/15 minutes early. At exactly 9:59AM I was giving the message that is attached to my complaint. I figured I'd try again in case said manager was running late. I refreshed my screen and logged back in, waiting another 10 minutes and given the *** exact message. I was confused, so I reached out via phone to the business. I was on hold for over 10 minutes before the associate could get some type of manager on the phone. This was the assistant manager, from my recollection. She stated the store manager had an emergency and ALL interviews were canceled for the remainder of the day and that the manager would call be back Thursday, May 15th, 2025. I did not receive a callback on Thursday, so I reached out Friday. I was on hold for over 5 minutes that day as well, and then was told by another store associate that she hadn't seen him "yesterday, or this morning". I decided to wait the weekend out and call Monday, May 19th, 2025. I was told the manager was there and they would transfer me. I was on hold again for over 5 minutes before hanging up. This interaction was beyond unprofessional. When I look at my profile they moved my application to inactive as if I had an interview but I was never given the chance. The job titles are STILL available to apply for. I just wanted a fair chance / an opportunity to interview and then be denied after that for any reason. But I was never given the chance, and nobody reached out to contact me to reschedule or for updates.

  

  Business Response

  Date: 05/22/2025

  We are sorry to learn of the complainants experience. Our records show that we reached out to the complainant on May 21, 2025, and provided a new link to reschedule their interview.  
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I primarily place orders online as ****** has minimal merchandise at their locations. I did an online return last week and a warning from The Retail Equation was printed on the bottom of my receipt. I followed the instructions to get my report and spoke to a representative that advised I had to wait 180 days to do any ****** returns. I contacted ****** customer service 3x and they advised they were not able to do an override and everything was handled by TRE. In the meantime I have 2 online orders in transit that were placed PRIOR to receiving the warning that are no longer able to be returned. I have to wait 180 days; however. ****** return window is 120 days. Both items have the tags intact and the receipts. Now I'm out $230 and being treated like a criminal because of a 3rd party algorithm and ****** "hassle free" return policy. Consumers beware!

  

  Business Response

  Date: 05/20/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. The customer may obtain a free copy of their Return Activity Report at *********************************. Our records indicate a representative from our **************** reached out to the customer regarding this matter.The representative advised the customer may contact them directly for any concerns regarding future returns. 

  Customer Answer

  Date: 05/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift yesterday morning ********* for my Mom's birthday today ********* I paid over $29.00 extra in shipping to ensure that it would be delivered today. The shipping label was not even created until around 1:20pm today and it is now 5:55 and *** has not even recieved the package per tracking. I spent almost 2 hours on the phone trying to find out why the packing was not dropped off to *** and why if the package was supposed to be deivered today was the shipping label not created until this afternoon. No one could give me an answer, I asked to speak to a supervisor in ******* and was told there were none availabe. I was told the best they could do was refund the express shipping fee. I was also told that they cannot get in touch with anyone from the warehouse that was shipping out the product. How is this possible is it not Kohls that is shipping the product? I was told by one customer service *** why dont you go to the store and pick up something different for her, that suggestion was rude and insesitive. My mother lives almost 4 hours away if I was able to I would have brought a gift to her. If Kohls cannot deliver something the next day they should not offer it. It gives people false hope to say that something will be delivered on a certain day and then it is not. If I had known that this would happen I would have ordered from somewhere else. I will never order from or shop at Kohls again because of this experience.

  

  Business Response

  Date: 05/19/2025

  
  We apologize for our customers experience. Our records show that a supervisor credited the $29.95 shipping charge on May 16, 2025. The credit adjustment will reflect on the customers ********************** account. We have shared the customers experience with our Logistics team.  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  crediting the shipping did not make sure that my mother received her gift on time for her birthday.  In fact the part that was supposed to be delivered next day was not even delivered until yesterday 3 days late.  I was supposed to receive a call from a supervisor yesterday which I never received.  You have complete lack of respect for your customers.  I recommend to everyone never to shop at kohls online, it has been a horrible experience.  
  
  Regards,
  
  ********* *******

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am missing a package of 5 items from this order and also received the wrong color of a halter jumpsuit. Yes, the order was in July 2024, but they never gave me a refund or replacement for the jumpsuit. I asked if I was able to return the wrong one and they refused. They also refused to do anything about the missing package. They will also be taking some late fees and and interest fees off since they don't want to do anything about this. Businesses wouldn't go out of bankrupt and out of business if they'd stop losing customers due to their greediness.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  With the Order being submitted almost one year ago, we are under to find any tracking information.  We also have no record of contact from the customer since 2023. We regret we are unable to assist the customer with a refund.

   

  Thank you,

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding The Retail Equation denying my return at Kohls. I did write a dispute but have not yet received a response. I cannot tell you how humiliating this is and how much anxiety this has given me. I have been a Kohls charge customer for about forty years. I only use my Kohls charge when I shop at the store. Kohls is able to look any receipt. I purchase merchandise for myself, my husband, children and grandchildren and parents when they were alive. Am petite and short waisted and it can be hard to find clothes. I need to take clothes home and see how it works with my clothes that I own. I have bunions and flat feet so shoes have to be taken home with different sizes to see what feels the best. Also I am a breast cancer survivor and bras can be a real challenge also. My husband hates to shop so I have always bought clothes and shoes for him to try on at home. This has been going on for years. Of course I buy for my grandchildren the are two and four. Sometimes the sizes fit and sometimes I need to exaggerate or return. Kohls has improved the decor area and I have been redecorating and have been purchasing. Some decor items I had to return because they didnt work. I have been purchasing from kohls Sephora because of the it being so convenient . The had the ******* sale and bought for my girls and myself for Easter. Also I do repurchase items so I can get a better deal because either the sale is better or a coupon. I hardly use my Kohls cash. As I said again I am not committing fraud. I am just a 66 year old women trying to help family and save money. I have items to return from Kohls and Sephora. I have been a loyal customer for a long time. This so upsetting for me.

  

  Business Response

  Date: 05/22/2025

  We regret our customer’s
  disappointment. We have a new policy in place regarding return activity. If a
  customer receives a receipt with a return warning or return decline, they may
  use the contact information listed on the bottom of the receipt to file a
  dispute with The Retail Equation (TRE), and the dispute will be reviewed. As of
  today, we have no record of a dispute with TRE for the customer. If the customer would like to file a dispute, they would need to contact TRE at 1-866-311-0699.  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards,
  
  
  
  Joyce Diener

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I was looking on the BBB website for Kohl’s and on May 28th two people complained about their return rejections from Kohl’s. Both disputes were resolved. It sounds as if Kohl’s has temporarily suspended using the TRE. Can you  please look into this and let me know what is going on. Am I reading this wrong? 

  
  
  Regards,
  
  
  
  Joyce Diener

  

  Business Response

  Date: 06/05/2025

  Currently,
  we have paused the third party verification process and the customer may
  continue to proceed with making returns. 
  

  Customer Answer

  Date: 06/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23338607, and find that this resolution is satisfactory to me.  However I would like clarification regarding the pause of the third party vendor. Is Kohl’s pausing the third party vendor for just my situation of Kohl’s company as a whole. How long is the pause for? Will we I be notified if the pause is not on any longer? This whole situation has caused me a lot of anxiety.  I would appreciate clarification.
  
  
  
  Regards,
  
  
  
  Joyce Diener
  

  Customer Answer

  Date: 06/12/2025

  
  

  I was able to return my items. At Sephora I had three items they overided.  I just wanted to know what the future holds for me.  I returned six items altogether.  

  

  Business Response

  Date: 06/17/2025

  We regret the frustration caused.  Going forward, if a return is denied the customer may dispute it by contacting TRE at 1-866-311-0699.  

   

  Thank you,

  
  

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  I asked for some clarification regarding whether the pause for the TRE was me only or for the company but I still did not get a response in the message from June 17th.  The only response I got was if I get denial on a return to call TRE. Can I know still return? Please help!!!
  
  I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  
  
  Regards,
  
  
  
  Joyce Diener

  

  Business Response

  Date: 06/27/2025

  The TRE system is still paused for everyone.  

  The new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. Customers may also obtain a free copy of their Return Activity Report (RAR) at https://rar.theretailequation.com. 

   

  Thank you,

  Customer Answer

  Date: 07/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23338607, and find that this resolution is satisfactory to me. 
  As Kohl’s MVC customer for 35 years I am truly disappointed. I use my charge card for every transaction at Kohls and customer service was always able to look up my receipts.  How do we know when the TRE is back on? When is back on can I return. This is totally unfair to me and many other Kohl’s customers.  Kohl’s was one a great place to shop but it is no longer and you can see thru the reviews and news information!!! TRE is also horrible place to conduct business with. Unprofessional, rude and not informative!
  
  Regards,
  
  
  
  Joyce Diener
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint again this happen to me last month my Kohls account is hacked and ********************** has not done anything to protect my data. I informed the fraud team last month and was told to change my password which i did again same date and same everything my kohls cash of $78.some change was taken again by this person. This has to be inside job as to how does this person know i have kohls cash and I have the actual kohls cash. It happen this past week and I have proof I was in ******* ******* since Thursday for my Cousin Engagement ceremony and return Sunday. My data was not protected yet now i am told my kohls cash is gone too when i want to use now someone is stealing my money and kohls has does nothing prevent I will be filing police report as to I don't know what other data of my are stolen by this person or being used. strange part is last week i check i had the $78 and this weekend on may 10th someone used exact same pattern as last month so i have feeling someone from inside is looking at my account using it. If know my account is hacked why would you tell me to change password you would close it and tell me to create a new phone number account or email account. so ********************** is fault for all of this. not my family member or friend knew i had kohls cash in my account and they would not use it. so it has be inside job and same store and same pattern something fishy. look at the camera and if they spend exact kohls cash then how did they know how much i had to spend when my husband did not even know this. so pleas e review and give me my kohls cash back or merchandise credit ... i just got this on 4/27/2025 kohls cash how does it happen after two week on same day someone use exact same amount of my cash.

  

  Business Response

  Date: 05/22/2025

  We apologize for our customer's experience. We have emailed ****** Cash for $75 to the email address our customer provided for this complaint. 
  
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    
  [Please type your response here.] still not happy who has access to my  data  and what if they steal again I want resolved this will not happen and want to know who is using is how they get my information only this is not resolution I was looking for I am looking for who has and its inside job who uses my cash and my kohls cash was $78 not $75 and why do I have to go through hoops to prove I didnt use this cash I was given the run around by customer service horrible and given wrong ********************** number and I call store could not help this is very horrible and I had to spend my time and energy to get this resolved not fair I have to do this every month and. I want a better resolution and do I have to change my reward or do u
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 05/27/2025

  The Kohls Cash coupon attached to this complaint was issued on April 27, 2025, for the amount of $72.43. The amount was rounded up to $75 and a Kohls Cash coupon for $75 was emailed to the customer on May 22, 2025, as a replacement for the ****** Cash used on May 10, 2025. The ****** Cash was used at the store where the customer shops. Usually this indicates the customer's family may have used the ****** Cash. We have no further information to provide at this time. We have replaced the customer's ****** Cash and if this should happen again they may contact us.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

   

  why cant u review the camera none of my family member that I know would use it as like I said all the kids are in college or high school  if someone last name ***** used doesnt mean is my family member or friend as ***** is common last name from state of ******* like ***** so I still want to know who used it and another thing  one not shop at this location.  I went to go return something at this kohls but not shop and so please do u investigation and let me know how my data is being stolen and I have the original kohls cash I have feeling is inside employee doing theft cause I stated before none of my family member or friend or even my husband was aware of this kohls cash so I can assure u is not my family member I am sure u can check u record and ask this person how they have access to my data and owe u email if shop in store u have to present coupon then if I have the coupon  at my home how they present it this coupon was locked up in my personal cabinet where I keep some of my expensive jewelry and no one has the key too it except me so please dont just assume is me stealing from kohls I am not u need to catch this person as this is second time and what guarantee they will not use it again 

  
  Regards,
  
  ***** *****