Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on the 18th at 10:12 pm. Promotion for Kohls Cash ends on the 18th. **************** says it had to be central time so my order was on the 19th by 12 minutes. They didn't care. Would not give me my kohls cash of ***** which I clearly earned. My email says the 18th. I feel cheated!! To appease me they gave me *****. If they could approve ***** then why not 20:00? They need to make sure all orders go by their own respective time zones. This is ridiculous! I have never had issues ordering on other websites and if I do the customer service is usually accommodating given the circumstances of the issue. This needs to be made clear! While ordering I kept getting prompts to how much more I should spend to get to the next level of Kolhls cash. Before submitting payment info It told me I earned $20 Kohls cash. There were no warnings about the time it was or minutes left...I proceeded to pay and thought it was all good. Until I looked for my Kohls cash to spend and it was not there. **************** was not helpful or very friendly. I spoke to a supervisor who was worse! She would not transfer me higher up. She said we all share the same policy information, or something like that. Kohls could do better. I lost my trust in them and their customer service.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  We emailed a Courtesy $20 ****** Cash coupon to our customer today since she missed time line by 12 seconds.  This will arrive in her email today and is valid through 6/30/2025.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cologne sample pack that should have contained a voucher for a full-size cologne of choice for my son around the holidays. He has been away at undergrad and just completed his second year of study. The voucher was not in the sample bag upon my son returning from undergrad and opening his gift. After several hours of various forms of communication between ******, the business from which I purchased the product, and ******* (as it's their cologne pack distributed by ******) and BOTH companies trying to tell me the other should be responsible for the missing voucher, ****** flatly refused to offer any remedy whatsoever to the missing value of the product. No one would purchase a sample pack for $80.00 (plus tax) without the voucher. I have been a customer for over thirty years. After messaging for hours with their Chat system online and speaking with the phone team at length with being given a runaround and being placed on hold for an hour for a supervisor that never connected to the line and simply disconnected me after all that waiting time, this is a ridiculous failure to handle a mistake on their part.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  Our Executive Team contacted the customer via voicemail message encouraging the customer to place the order for the $80 fragrance that the Voucher would have covered and call back with the Order Number to have the order refunded. We will resolve with the customer upon her response.

   

  Thank you,

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/22/25 ************ Location. Items in the Intimate Apparel department had signage that clearly stated in bright bold red letters that the items were buy one get one 1/2 off. After attempting to ring up they were not showing the discount. The clerks spoke with manager who met me and my 80 year old mother at the area in which the sign clearly indicated the items were marked as I said. The manager indicated that it was common practice for the sign because the sign was two sided and actually only the other side of the display was on sale. She said that the tiny black box indicates the price although above it stated the sale. This is deception. Im not going to do business with a company that has false advertising. Even the manager admitted it was a little deceptive but still did not offer the discount. Bye-Bye. I can buy my mothers intimates elsewhere. Shame on you Kohls for deceiving an 80 year old lady ( and her daughter). Sorry but if you have a big sign with sale on it thats what we see.

  

  Business Response

  Date: 05/27/2025

  We regret our customers disappointment. Signing accuracy is very important to us and every effort is made to ensure all signs are correctly placed. The complaint states the store manager confirmed the pricing of the item with the customer. Please know that we have shared the customers feedback with ********************** administration.

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and there is more to add to my complaint because I actually made a purchase on this trip of two sample size mascaras ***** each. Upon opening the boxes the next morning to use and one mascara was missing from the box. Already being frustrated with Kohls in general I decided to call them first to explain what had happened with my purchase. I was hung up on 4 times. This is ridiculous. Ive just made the decision to cut my losses. I dont need the frustration dealing with incompetence. As for the signage for sale items, you should be more careful about posting signs above things that are not on sale. And your loss prevention team isnt doing their jobs either. Some one should check all boxes in ******* to make sure it doesnt happen to some other customers. And for those who are answering the phones thereget your phone fixed and learn how to get a manager on the phone! Quit hanging up on customers and maybe you wont lose them!
  
  [Please type your response here.]
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mondawe Double Tempered Glass Door Antique Cabinet With Mirror Backboard And Adjustable Shelves Color ***** Size NO SIZE ******** 1 $362.19 $362.19 Item was not delivered to me. It was rerouted and delivered back to ****** seller on May 6th. I notified Kohls twice. I have been told that they refund me only after 30 days. Refunds are due as soon as the item is returned and received. ****** is collecting interest on my money by holding it for 30 days or more. It is illegal.

  

  Business Response

  Date: 05/29/2025

  We apologize for our Customer's disappointment.  A refund request has been initated for SKU number ******** on Order Number ending 1748.  The credit will reflect on the customer's statement within the next 7 - 10 days.

   

  Thank you,

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to report that my $125 Kohls Cash was redeemed without my authorization. I did not use it myself, nor did I share the code or PIN with anyone. The details are as follows: Kohls Cash Code *************** and PIN ****. Im very concerned about how this could have happened, as I never had the opportunity to use the Kohls Cash. I would appreciate it if you could investigate the matter and reissue the Kohls Cash to my account. Thank you for your attention to this issue I look forward to your response.

  

  Business Response

  Date: 05/23/2025

  We apologize for our customer's disappointment.  We have reissued a new $125 ****** Cash Coupon to the Customer's email address today.  This coupon is valid through June 30, 2025.

   

  Thank you,

  Customer Answer

  Date: 05/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made two attempts to return items to Kohls and the ladies at customer service are confused as to why my return is being denied. I've tried contacting kohls over the phone and over ******** messenger. I was told via ******** messenger that someone world reach out and no one has. At the store I was told to call the number at the bottom of the receipt, which I did. The number is for the Retail Equation. The person on the phone started that I was given a warning, which I never was, and they stated that I could email my case. I sent an email two weeks ago and have yet to hear back. I have about $1,300 on my Kohls card. I make purchases online for my 6-yr-old daughter who has ***************, ** issues and for myself. I have been a cardholder for 10 years and have not had an issue making purchases online and returning what doesn't work. The business is not communicating with their employees of there is a change in operations and they are not communicating with their customers. They are acting dismissive in regards to the issue. I was told by the Retail Equation that I can not make any returns for 180 days, which by then non of the items I need to return will be under the 90 return policy window. Also, I will be receiving interest fees on my card for items I want to return. If I had known of this new policy I would not have made any orders and I would have closed my account as they are no longer a convenience. I would like to hear back from the company in regards to any new policy on returns and have this issue resolved.

  

  Business Response

  Date: 05/27/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. Our records reflect that The Retail Equation (TRE) sent an email to the customer on May 14, 2025, in response to the dispute the customer filed with TRE. The email from TRE advised that several transactions were removed which allowed the customer to conduct additional returns. If the customer has further concerns, the customer may contact TRE at the email or phone number provided in the May ******* email. 

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls customer service promised me a full refund of $508.18 to my **** ending in 6540. However, this refund has still not been reflected in my account. I have received several notifications from their customer service confirming the full refund, and I also have an email from *** customer service stating that the order was lost in transit.

  

  Business Response

  Date: 05/21/2025

  We apologize for our customer's disappointment.  We have requested the refund to be completed manually with our Internal Business Partners.  This credit will reflect on the cusotmer's statement within the next 7 business days.

   

  Thank you,

  Customer Answer

  Date: 05/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** **********
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have an interview on Wednesday, May 14th, 2025 at 10:00AM. I logged into the scheduled ****** Meet about 10/15 minutes early. At exactly 9:59AM I was giving the message that is attached to my complaint. I figured I'd try again in case said manager was running late. I refreshed my screen and logged back in, waiting another 10 minutes and given the *** exact message. I was confused, so I reached out via phone to the business. I was on hold for over 10 minutes before the associate could get some type of manager on the phone. This was the assistant manager, from my recollection. She stated the store manager had an emergency and ALL interviews were canceled for the remainder of the day and that the manager would call be back Thursday, May 15th, 2025. I did not receive a callback on Thursday, so I reached out Friday. I was on hold for over 5 minutes that day as well, and then was told by another store associate that she hadn't seen him "yesterday, or this morning". I decided to wait the weekend out and call Monday, May 19th, 2025. I was told the manager was there and they would transfer me. I was on hold again for over 5 minutes before hanging up. This interaction was beyond unprofessional. When I look at my profile they moved my application to inactive as if I had an interview but I was never given the chance. The job titles are STILL available to apply for. I just wanted a fair chance / an opportunity to interview and then be denied after that for any reason. But I was never given the chance, and nobody reached out to contact me to reschedule or for updates.

  

  Business Response

  Date: 05/22/2025

  We are sorry to learn of the complainants experience. Our records show that we reached out to the complainant on May 21, 2025, and provided a new link to reschedule their interview.  
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I primarily place orders online as ****** has minimal merchandise at their locations. I did an online return last week and a warning from The Retail Equation was printed on the bottom of my receipt. I followed the instructions to get my report and spoke to a representative that advised I had to wait 180 days to do any ****** returns. I contacted ****** customer service 3x and they advised they were not able to do an override and everything was handled by TRE. In the meantime I have 2 online orders in transit that were placed PRIOR to receiving the warning that are no longer able to be returned. I have to wait 180 days; however. ****** return window is 120 days. Both items have the tags intact and the receipts. Now I'm out $230 and being treated like a criminal because of a 3rd party algorithm and ****** "hassle free" return policy. Consumers beware!

  

  Business Response

  Date: 05/20/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. The customer may obtain a free copy of their Return Activity Report at *********************************. Our records indicate a representative from our **************** reached out to the customer regarding this matter.The representative advised the customer may contact them directly for any concerns regarding future returns. 

  Customer Answer

  Date: 05/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift yesterday morning ********* for my Mom's birthday today ********* I paid over $29.00 extra in shipping to ensure that it would be delivered today. The shipping label was not even created until around 1:20pm today and it is now 5:55 and *** has not even recieved the package per tracking. I spent almost 2 hours on the phone trying to find out why the packing was not dropped off to *** and why if the package was supposed to be deivered today was the shipping label not created until this afternoon. No one could give me an answer, I asked to speak to a supervisor in ******* and was told there were none availabe. I was told the best they could do was refund the express shipping fee. I was also told that they cannot get in touch with anyone from the warehouse that was shipping out the product. How is this possible is it not Kohls that is shipping the product? I was told by one customer service *** why dont you go to the store and pick up something different for her, that suggestion was rude and insesitive. My mother lives almost 4 hours away if I was able to I would have brought a gift to her. If Kohls cannot deliver something the next day they should not offer it. It gives people false hope to say that something will be delivered on a certain day and then it is not. If I had known that this would happen I would have ordered from somewhere else. I will never order from or shop at Kohls again because of this experience.

  

  Business Response

  Date: 05/19/2025

  
  We apologize for our customers experience. Our records show that a supervisor credited the $29.95 shipping charge on May 16, 2025. The credit adjustment will reflect on the customers ********************** account. We have shared the customers experience with our Logistics team.  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  crediting the shipping did not make sure that my mother received her gift on time for her birthday.  In fact the part that was supposed to be delivered next day was not even delivered until yesterday 3 days late.  I was supposed to receive a call from a supervisor yesterday which I never received.  You have complete lack of respect for your customers.  I recommend to everyone never to shop at kohls online, it has been a horrible experience.  
  
  Regards,
  
  ********* *******