Business Profile

Department Stores

Kohl's Corporation

Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,622 total complaints in the last 3 years.
675 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am missing a package of 5 items from this order and also received the wrong color of a halter jumpsuit. Yes, the order was in July 2024, but they never gave me a refund or replacement for the jumpsuit. I asked if I was able to return the wrong one and they refused. They also refused to do anything about the missing package. They will also be taking some late fees and and interest fees off since they don't want to do anything about this. Businesses wouldn't go out of bankrupt and out of business if they'd stop losing customers due to their greediness.
Business Response
Date: 05/21/2025
We apologize for our customer's disappointment. With the Order being submitted almost one year ago, we are under to find any tracking information. We also have no record of contact from the customer since 2023. We regret we are unable to assist the customer with a refund.

Thank you,
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding The Retail Equation denying my return at Kohls. I did write a dispute but have not yet received a response. I cannot tell you how humiliating this is and how much anxiety this has given me. I have been a Kohls charge customer for about forty years. I only use my Kohls charge when I shop at the store. Kohls is able to look any receipt. I purchase merchandise for myself, my husband, children and grandchildren and parents when they were alive. Am petite and short waisted and it can be hard to find clothes. I need to take clothes home and see how it works with my clothes that I own. I have bunions and flat feet so shoes have to be taken home with different sizes to see what feels the best. Also I am a breast cancer survivor and bras can be a real challenge also. My husband hates to shop so I have always bought clothes and shoes for him to try on at home. This has been going on for years. Of course I buy for my grandchildren the are two and four. Sometimes the sizes fit and sometimes I need to exaggerate or return. Kohls has improved the decor area and I have been redecorating and have been purchasing. Some decor items I had to return because they didnt work. I have been purchasing from kohls Sephora because of the it being so convenient . The had the ******* sale and bought for my girls and myself for Easter. Also I do repurchase items so I can get a better deal because either the sale is better or a coupon. I hardly use my Kohls cash. As I said again I am not committing fraud. I am just a 66 year old women trying to help family and save money. I have items to return from Kohls and Sephora. I have been a loyal customer for a long time. This so upsetting for me.
Business Response
Date: 05/22/2025
We regret our customer’s
disappointment. We have a new policy in place regarding return activity. If a
customer receives a receipt with a return warning or return decline, they may
use the contact information listed on the bottom of the receipt to file a
dispute with The Retail Equation (TRE), and the dispute will be reviewed. As of
today, we have no record of a dispute with TRE for the customer. If the customer would like to file a dispute, they would need to contact TRE at 1-866-311-0699.
Customer Answer
Date: 06/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

Joyce Diener
Customer Answer
Date: 06/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was looking on the BBB website for Kohl’s and on May 28th two people complained about their return rejections from Kohl’s. Both disputes were resolved. It sounds as if Kohl’s has temporarily suspended using the TRE. Can you please look into this and let me know what is going on. Am I reading this wrong?

Regards,

Joyce Diener
Business Response
Date: 06/05/2025
Currently,
we have paused the third party verification process and the customer may
continue to proceed with making returns.
Customer Answer
Date: 06/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23338607, and find that this resolution is satisfactory to me. However I would like clarification regarding the pause of the third party vendor. Is Kohl’s pausing the third party vendor for just my situation of Kohl’s company as a whole. How long is the pause for? Will we I be notified if the pause is not on any longer? This whole situation has caused me a lot of anxiety. I would appreciate clarification.

Regards,

Joyce Diener
Customer Answer
Date: 06/12/2025

I was able to return my items. At Sephora I had three items they overided. I just wanted to know what the future holds for me. I returned six items altogether.
Business Response
Date: 06/17/2025
We regret the frustration caused. Going forward, if a return is denied the customer may dispute it by contacting TRE at 1-866-311-0699.

Thank you,

Customer Answer
Date: 06/18/2025
Better Business Bureau:

I asked for some clarification regarding whether the pause for the TRE was me only or for the company but I still did not get a response in the message from June 17th. The only response I got was if I get denial on a return to call TRE. Can I know still return? Please help!!!

I have reviewed the response made by the business in reference to complaint ID 23338607, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

Joyce Diener
Business Response
Date: 06/27/2025
The TRE system is still paused for everyone.
The new policy in place regarding return activity. If a customer receives a receipt with a return warning or return decline, they may use the contact information listed on the bottom of the receipt to file a dispute with The Retail Equation (TRE), and the dispute will be reviewed. Customers may also obtain a free copy of their Return Activity Report (RAR) at https://rar.theretailequation.com.

Thank you,
Customer Answer
Date: 07/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23338607, and find that this resolution is satisfactory to me.
As Kohl’s MVC customer for 35 years I am truly disappointed. I use my charge card for every transaction at Kohls and customer service was always able to look up my receipts. How do we know when the TRE is back on? When is back on can I return. This is totally unfair to me and many other Kohl’s customers. Kohl’s was one a great place to shop but it is no longer and you can see thru the reviews and news information!!! TRE is also horrible place to conduct business with. Unprofessional, rude and not informative!

Regards,

Joyce Diener
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to file a complaint again this happen to me last month my Kohls account is hacked and ********************** has not done anything to protect my data. I informed the fraud team last month and was told to change my password which i did again same date and same everything my kohls cash of $78.some change was taken again by this person. This has to be inside job as to how does this person know i have kohls cash and I have the actual kohls cash. It happen this past week and I have proof I was in ******* ******* since Thursday for my Cousin Engagement ceremony and return Sunday. My data was not protected yet now i am told my kohls cash is gone too when i want to use now someone is stealing my money and kohls has does nothing prevent I will be filing police report as to I don't know what other data of my are stolen by this person or being used. strange part is last week i check i had the $78 and this weekend on may 10th someone used exact same pattern as last month so i have feeling someone from inside is looking at my account using it. If know my account is hacked why would you tell me to change password you would close it and tell me to create a new phone number account or email account. so ********************** is fault for all of this. not my family member or friend knew i had kohls cash in my account and they would not use it. so it has be inside job and same store and same pattern something fishy. look at the camera and if they spend exact kohls cash then how did they know how much i had to spend when my husband did not even know this. so pleas e review and give me my kohls cash back or merchandise credit ... i just got this on 4/27/2025 kohls cash how does it happen after two week on same day someone use exact same amount of my cash.
Business Response
Date: 05/22/2025
We apologize for our customer's experience. We have emailed ****** Cash for $75 to the email address our customer provided for this complaint.

Customer Answer
Date: 05/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] still not happy who has access to my data and what if they steal again I want resolved this will not happen and want to know who is using is how they get my information only this is not resolution I was looking for I am looking for who has and its inside job who uses my cash and my kohls cash was $78 not $75 and why do I have to go through hoops to prove I didnt use this cash I was given the run around by customer service horrible and given wrong ********************** number and I call store could not help this is very horrible and I had to spend my time and energy to get this resolved not fair I have to do this every month and. I want a better resolution and do I have to change my reward or do u

Regards,

***** *****
Business Response
Date: 05/27/2025
The Kohls Cash coupon attached to this complaint was issued on April 27, 2025, for the amount of $72.43. The amount was rounded up to $75 and a Kohls Cash coupon for $75 was emailed to the customer on May 22, 2025, as a replacement for the ****** Cash used on May 10, 2025. The ****** Cash was used at the store where the customer shops. Usually this indicates the customer's family may have used the ****** Cash. We have no further information to provide at this time. We have replaced the customer's ****** Cash and if this should happen again they may contact us.
Customer Answer
Date: 05/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed

why cant u review the camera none of my family member that I know would use it as like I said all the kids are in college or high school if someone last name ***** used doesnt mean is my family member or friend as ***** is common last name from state of ******* like ***** so I still want to know who used it and another thing one not shop at this location. I went to go return something at this kohls but not shop and so please do u investigation and let me know how my data is being stolen and I have the original kohls cash I have feeling is inside employee doing theft cause I stated before none of my family member or friend or even my husband was aware of this kohls cash so I can assure u is not my family member I am sure u can check u record and ask this person how they have access to my data and owe u email if shop in store u have to present coupon then if I have the coupon at my home how they present it this coupon was locked up in my personal cabinet where I keep some of my expensive jewelry and no one has the key too it except me so please dont just assume is me stealing from kohls I am not u need to catch this person as this is second time and what guarantee they will not use it again

Regards,

***** *****
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 5th, 2025 I placed Order #********** for ************ Braided Round Jute Placemat Color: Tan, Size: PLACEMAT, Qty: 6 SKU: #******** at ********* for $44.75. The items were scheduled to be delivered May 9-may ******* to my home address but the items never were delivered. When the *** tracking number is clicked, it has no information about the package after May 9th. 2025. I called ********* 2 times on 2 different days to explain the problem and request a refund. I clearly indicated that the order was never received and I DO NOT want a replacement of the orderI want a refund. Each representatives I spoke with on 2 separate days refused to issue a refund. On the 2nd day I spoke with a representative named ****** and I requested to speak with a supervisor and was told the supervisor was busy and would return my phone call within 2 hours on 5/14/25 but a supervisor never called me. I also tried to get help at an actual Khols department store and the asked two said they did not handle ********* issues. In addition I tried calling khols corporate office and no live person is available to speak with. If 0 is pushed for an operator. the phone systems continually looped me back to the beginning of the messages This is terrible customer service from khols. I am sorely disappointed in such a big corporation ti have such poor service. As I stated I want a full $44.75 refund ASAP for the items never received which includes a $8,95 shipping fee I should not have to pay a shipping fee for merchandise not received.
Business Response
Date: 05/16/2025
We apologize for our customer's experience. Our records show a $35.10 refund was processed on May 14, 2025. On May 16, 2025, we credited an additional $9.65 for the order. Please allow up to 7 business days for the refunds to reflect on the form of tender used for the order.
Initial Complaint
Date:05/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: ********** tracking number :1ZY65R270340369376 Your package had an Exception Latest Update Wednesday, March 12 3:11 AM Voided Information ************ Tracking Number:1ZY65R270340369376
Business Response
Date: 05/22/2025
We have initiated a refund for the item related to the tracking information provided by the customer, and the refund will be mailed to the address provided for the complaint.
After review of the customers ************************** order history, it appears the customer may be a reseller. Please note the following; Kohls offers merchandise to consumers through their website (******************************) and its Stores. Kohls is a retailer, not a wholesaler. Kohls does not sell to resellers, and resellers are prohibited from purchasing product, enrolling in and/or participating in any program or offer sponsored in whole or in part by Kohls. If any of Kohls terms and conditions for any of its programs, offerings, or product purchases are violated or abused, as determined in Kohls sole discretion, Kohls reserves the right without prior notice, to: (a) reject an order or otherwise limit the quantity of items purchased per person, per household or per order, (b)terminate, close, and/or deactivate any Kohls Rewards Account or any other ********************** affiliated program or accounts; (c) deactivate or invalidate any accumulated Kohls Cash,Kohls Rewards, and/or discount coupons or codes, including with an associated Kohls online account or ********************** digital wallet, and (d) prohibit further purchases, participation in, and access to any Kohls platforms, sites or programs. This information is available at **********************************************************************;
Initial Complaint
Date:05/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number: ********** Tracking#: 1Z8665E80347863194 Your package had an Exception Latest Update Tuesday, March 11 12:22 AM Voided Information ************ Tracking Number:1Z8665E80347863194
Business Response
Date: 05/22/2025
We have initiated a refund for the item related to the tracking information provided by the customer, and the refund will be mailed to the address provided for the complaint.
After review of the customer's ************************** order history, it appears the customer may be a reseller. Please note the following; Kohls offers merchandise to consumers through their website (******************************)and its Stores. Kohls is a retailer, not a wholesaler. Kohls does not sell to resellers, and resellers are prohibited from purchasing product, enrolling in and/or participating in any program or offer sponsored in whole or in part by Kohls. If any of Kohls terms and conditions for any of its programs,offerings, or product purchases are violated or abused, as determined in Kohls sole discretion, Kohls reserves the right without prior notice, to: (a) reject an order or otherwise limit the quantity of items purchased per person, per household or per order, (b) terminate, close, and/or deactivate any Kohls Rewards Account or any other ********************** affiliated program or accounts; (c)deactivate or invalidate any accumulated Kohls Cash, Kohls Rewards, and/or discount coupons or codes, including with an associated Kohls online account or ********************** digital wallet, and (d) prohibit further purchases, participation in, and access to any Kohls platforms, sites or programs. This information is available at **********************************************************************;
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May ******* Purchased an outdoor table for a party. I got it and since it was too heavy I ripped apart the box to open and carry the pieces to the backyard and easier to throw away and then unwrapped the inside to find out they sent the wrong color. So I called them and they said I wouldnt be getting the right color because it was a third party vendor! Im like why doesnt it tell you that when ordering something. I was so excited to receive the table and then when I actually removed the protective layer to find the wrong color I was so disappointed. They also told me they would do me the favor and cover the shopping and have it picked up. Im like do me a favor?? You guys messed up not me. I said I had no intentions of needed to return this and to make it easier to throw away the box I tore it apart so when they send someone to pick up Ill just need a new box please. They said they cant do that n will not be doing anything to help me. This is very upsetting I was so excited to get the table and now all I got was a headache. They have horrible customer service and dont seem to understand that they were in the wrong and they told me to dispute the charge w kohls credit card and then hung up on me. I spend allot of money with them and now I totally understand why they are losing customers recently.
Business Response
Date: 05/21/2025
We apologize for our customer's disappointment. Our Executive Team Member left a voicemail message for customer to respond to. They would like to know what color the customer did receive so that they can forward the information to the Manufacturer for review. Would the customer like a replacement or refund? We will be happy to find resolution with the customer upon their response.

Thank you,
Customer Answer
Date: 05/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I kept trying to get kohls to resolve this and they wouldnt and I ended up ordering another table because I needed it for a party and the table came yesterday and again is the wrong color and I contacted kohls again and they gave me the run around and said they must have the info wrong on their system and they have to correct that and I need to return this one which I cant get this in my vehicle(the box is too big and too heavy and I have a one year old that will be with me and didnt say they could send anyone here to pick it up) and then wait two weeks or so and try to order again and hopefully Ill get the right one!. Definitely unhappy with all of this and Im out $550.00 and still dont have the table I ordered.] for kohls being such a big company and not caring about making this right and getting me the right color table I ordered is beyond upsetting.
I really want the color table that I ordered Navy not grey.
thanks so much and have a great weekend

Regards,

***** *******
Business Response
Date: 05/29/2025
Our regrets for receiving the incorrect item on two orders. We have initiated a refund on the two Orders, 6635815115 and 6637746492. This will reflect on the Customer's statement within the next 7-10 business days. As our Executive Team mentioned to the Customer, our Team is working with the Vendor to see if they can ship the correct color table to the Customer. We will follow up with the customer on this.

Thank you,
Initial Complaint
Date:05/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for Culigan ZeroWater 52 oz water filteration system (OriginalOrder on 04/19/25 *********** ($29.19 pulsetaxes after coupon.) When I received the order on April 24, 2025, I noticed it's broken and ****** customer service took care of the issue by replacing the order (Replacement Order on 04/25/25 ***********) which was shipped subsequently to my home address in ** (my new temporary address due to my work!).Unfortunately we were travelling out of Country from 05/02/25 to 05/08/25 to attend a wedding in ****, MX so I had request ***** to reroute the package to the pick point near by. To my much of my dismay when I went to the pickup point on May 12, they stated they returned the product. Now when I call Kohls today and spoke to **************** agent ***************** ID: ***** to resend the package to mty daughters address (This was the present we are giving our daughter - My wife flew yesterday from ** to KC - which she was suppose to carry this filter for my daugher who lives in **, **. But **************** refused to honor the request to resend this product but only stating they will refund the money paid once they receive the item. As a very long time customer of **************************+ years), I am very much dismayed by the option offered by ******. We have spent lot of money buying from ****** which they can check the regard. I am doine doing business with them. I am not sure whether their service going bad with merger of ********** and Kohls?Sincerely,****** ***** ************ (Cell)
Business Response
Date: 05/15/2025
We apologize for our customer's experience. We have initiated a refund/credit for the Culligan ZeroWater 52-Cup Ready-Read 5-Stage Water Filtration Dispenser (SKU ********) from order **********. Please allow up to 7 business days for the refund to reflect on the form of tender used for the order. There was no charge for the replacement order (**********). The customer may place a new order at their convenience.
Customer Answer
Date: 05/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed .
I want the replacement unit sent to the following address. I dont want the refund
***** *****
*********************
*********************
thats why I filed this complaint. I am not sure what Kohls customer service is not understanding.

Regards,

****** *****
Business Response
Date: 05/19/2025
We previously did submit a replacement order for the item, which was rerouted by the customer and *** Ex returned the order. A refund has been completed for the item. The customer will need to submit an order for the item or they can call ****** **************** at ************** if they would like a representative to place the order.
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want this case to be open so future customers are aware of their poor customer service and policies. They didn't even give me correct refund. I paid $29.13 including taxes after 40% off. But they only credited $18.** which is reidculous. I don't even have the time to deal anuymore on this issue. After 20+ years being a customer (my entire family). We are done with ******. We were loyal as we avoided cheaper online option and brought most of the items especially clothing/kitchen/bedroom in the local ****** store. That will stop immediately for my family. We know now why they are closing so many stores?

Regards,

****** *****
Initial Complaint
Date:05/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 3rd, 2025 I placed an online order at Kohls. A hold to my debit card for the order total was immediately placed on my card by Kohls. Some of my items shipped and some were put out for pick up. Every time part of my order shipped, or was put out for pick up Kohls CHARGED my card, even though they already put a hold on my card for my entire order, so they DOUBLE charged me. It's now 10 days later and they still have the large amount holding on my card, even though it's been 2 weeks since all my stuff was shipped, picked up, received and CHARGED in full for the entire order from them double charging me! I've contacted Kohls customer service probably about 10 different times now about this and they either hang up on me or tell me they can't discuss anything with me because it's, "Sensitive information, that can't be discussed" What a joke! Or they will say, we can't do anything contact your bank. My bank releases holds immediately! It's Kohls that refuses to release the hold, in which the entire amount of the hold should be released as they already charged me for my whole order. I have never had this issue with them before and I will never shop with again. THEY STOLE MY MONEY!!!!! My order total was actually *****, which they charged me ***** but then on top of that put a ***** hold on my card and it's been 10 days now and they will not release it!
Business Response
Date: 05/16/2025
Upon submitting an order through ************************** customers may see an authorization hold or multiple pending charges. These temporary holds are to ensure the card being used is valid and/or ensure that funds are available for order processing. Once merchandise ships, the holds are removed and the actual charge will post to the credit or debit card. Pending authorizations may take up to seven (7) business days to be released. The customers financial institution determines the length of the hold. Customers may consult their financial institution for assistance with release of funds.

Multiple authorizations may occur when an order is shipped in more than one package and/or if orders are combined with different fulfillment channels: Buy Online, Free Store Pickup or Buy Online, Ship to Store. The customers order had items for Free ********************** Pickup and also items were shipped to the customer.
Please note the hold of $98.71 was initially the total for the order when placed on May ******. The item Boys 8-20 Minecraft Naive Heads Graphic Tee (SKU ********) was cancelled and this brought the order total to $88.63.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last fall, I ordered online from Kohls. Upon delivery, 3 of the candles broke and were placed on top of picture frames along with my daughters comforter. I shared this with corporation, noting that I did not need compensated, rather to receive an order of the broken candles and picture frames set. Kohls offered a gift card in addition to a replacement of items. Additionally, I mentioned how those putting the items together should be more careful with packaging. I received my order today with 4 broken candles and have a minor cut due to the broken shards. There are chips in 2 candles and the other 2 distorted. I just closed the box so my dog and daughter dont access the shards. Why is this a continuous issue? I actively purchase from kohls-my account would reflect thousands purchased each year. Im a gold card member. Im an assistant principal, am taking doctoral classes, and have a 3-year old involved in activities. I dont have time to run out to have this replaced. Kohls cant seem to get packaging candles right. Things happen, but I have yet to receive an order that comes correct. It makes buying from kohls tough to do.
Business Response
Date: 05/20/2025
We apologize for our customer's disappointment. We have refunded all of the candles on Order Number ending 4708, SKU Numbers as follows:
77057320 (Quantity 2)
68804355 (Quantity 1)
84300574 (Quantity 2)
66217960 ( 1)
71259517 ( 1)
74138970 (Quantity 2),
The refund/credit will reflect on the Customer's statement within the next 7 business days; any ****** Cash used will be emailed to the customer. We've reported this to the Origin of Shipping Warehouse for review. Due to the cut on his hand, we have also reported this to our Claims Department who will be in contact with the customer as well.

Thank you,
Customer Answer
Date: 05/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The first order was the concerning one, with all the broken candles. The second order came through and those candles were wrapped this time-I was glad to see that. Thank you for addressing this. I appreciate it.

Regards,

******** ****

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Kohl's Corporation is BBB Accredited.