Complaints
This profile includes complaints for Associated Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 84 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/19/25 I have been dealing with some overwhelming health issues for the last year and a half. I have not been able to work full days and it has been hard for me to keep up with bills. I recently was negative 110 dollars in my checking account and once I realized it, I made two deposits into my account to bring it back to positive. After the first deposit, I was charged an overdraft fee. After the second deposit, I was charged again. ******* at customer service made me feel horrible. He was not kind or courteous like any of the previous customer service representatives. He was insulting, and when I asked to talk to someone else, He let out a huge sigh....Like I was a burden or something. I just wanted an answer as to why the gave me overdrafts after a deposit. I was trying to do the right thing and get my account to positive, and ******* gave me zero explanation and an anxiety attack. His manager was a bit more helpful, and reversed one of the two, but I just wanted to know why they charged me twice when I was just trying to get it back to positive. Sorry to sound upset, but I am a customer, ******* made me feel more like a burden on his day than a customer. I know this is my own fault due to health circumstances, but I cannot drive, so going into the local branch was not an option. I would like someone to review that call and let ******* know that the customer should be treated with respect. I doubt anyone cares to reverse the overdraft, but Id like an apology from *******/your company, along with an explanation as to why you charge overdrafts immediately after a deposit. Thanks, I hope to hear back soon. If this cannot be resolved or explained, I will be seeking banking elsewhere.Business Response
Date: 03/26/2025
Please see attached response.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.I will be looking for a new bank, unless the rude male employee is no longer with the company. I am a customer, not a burden and that was the worst interaction Ive had with any company.
Regards,
***** *****Initial Complaint
Date:03/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sunday, March 16, 2025 RE: $5.00 short Dear *** or Madam:I brought my change to Associated Bank Friday, March 13, 2025, at about 10 am. I counted the coins twice and separated them into containers before I brought them in. I had a total of 7-8 oz cool whip containers. I brought them in a box. I had my bank statement made out before I brought the coins in.1 container with $19.80 in dimes.1 container with $15.00 in *******.5 containers with $415.00 in quarters. 4 containers with quarters had $100.00 each. 1 container with quarters had $15.00 in it.The seven containers totaled $449.80 I deposited the money into my checking account.The lady would not run the containers separately. I wanted to do the dimes, *******, and quarters separately. She said, We run them all together. The coin machine she put the quarters in was right behind her. I got to watch the counting. The machine broke down and the lady had to open the top part and fix the rubber ring and push the coins in manually. Then she opened the bottom. The quarter bag was full like most of the bags underneath the coin counter. She had to keep shaking the quarter bag to get the quarters to go down.When the lady was done forcing my coins to go down the coin counter into the full bags, she went over to a machine on the counter which was on the left side of the coin counter and brought back a batch receipt which read $5.00 less than my total. My total coin count was counted twice. Her total was counted in a machine that had a breakdown. I told her I wanted the $5.00 difference. She said we are not responsible for the difference in total. She would not do anything for **** am writing this claim to request my $5.00.Thank you,**** M ****Business Response
Date: 03/25/2025
Please see attached response.Initial Complaint
Date:02/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04-20-2023 I walked into associated bank in ashlandwisconsin to get some quarters out of my checking account. I wasperscribed a new medication and I had some side efects from itand I have some health issues too, the teller asked me if I washigh "are you celebrating 420 day?". I feel discriminated againstand it actually was weird enough that I actually closed myaccounts with them becuase I am not comfortable banking eiththem anymore. I have tried to resolve the issue with the bank andthey will not return my calls or emails. I did thearapy counselingregarding this and I really was afected by it. I will not bank inperson anymore with brick and mortor and I use discover onlinebanking as my main bank now.I made a **** complaint and the buisness is refusing to do anything.Business Response
Date: 02/28/2025
Please see attached response.Initial Complaint
Date:01/02/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan on a vehicle threw associated bank and the vehicle has been deemed a total loss in a accident. On 11/27/24 my insurance company sent associated bank a check for their requested payoff amount. So now associated bank has the check and will not credit the check to the loan on the vehicle. Associated bank keeps saying the numbers on the documents do not match the check, I have checked with my insurance company got proof sent to me that it does match. I have now made 2 payments on this vehicle since it's been a total loss and since associated bank has gotten my check. I try daily over the phone to get this settled myself, my insurance company is involved they are trying to do the same thing as me and get the same story from associated bank. Associated bank told my insurance they have to fax over the documents (that were already sent to them) because nobody at associated bank uses email, while the fax number they gave does not work either. I have done follow up work to check if this bank is doing any of the work they tell me is being done and my insurance, ************** dealership have all said that they have not heard one word from associated bank no phone call no email nothing. Myself, my insurance company have never ever seen such terrible service nor have experienced such a situation. Myself and my insurance company (Grinnel Mutual) need someone that can help us solve this terrible situation.Business Response
Date: 01/21/2025
Please see attached response.Customer Answer
Date: 01/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:12/09/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from a debt collector in ********* claiming I owed over $500 for an account under the name of ******* *******. I have not used that name is over a decade and my divorce in 2014. I called them and asked for more information and they had nothing beyond that. I did have an account approx. 6 years ago, but not under that name. When I had that account someone around the month of May illegally took my debt card and money. I went into the ******** branch on several occasions and made formal investigations. The bank did not reverse any of the charges dispute having several police reports. If that is the cause of this account, I do not think it's fair to send this now to a debt collector at the very end of the statue of limitations especially without the proper information. I want this removed from collections and resolved.Business Response
Date: 12/17/2024
Please see attached response.Customer Answer
Date: 12/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I went to the local branch on several accounts in ********, *** I provided in person my police reports as requested as well as the Oconomowoc, WI detectives name.
Regards,
******* ********Business Response
Date: 12/20/2024
Please see the attached response.Initial Complaint
Date:11/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an *** account which I don't check regularly, so I was unable to see that the 3 ATM transactions that I received an error for were actually taken out of my account. I called to file these disputes and I was told that I can't given that it is out of the 60 day period. As stated, this is an *** account, not a checking. I don't check it regularly and would really appreciate it if we can submit the three transactions I attached for dispute so that I can recover those funds.Business Response
Date: 11/19/2024
Please see attached response.Customer Answer
Date: 11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated before, I had no visibility into the account, and as you can see I don't use it often, hence why I was unable to see the *** withdrawal errors up until now. I ask that you please reconsider filing these disputes on my behalf.
Thank you,
***** *******Business Response
Date: 11/25/2024
Please see attached response.Initial Complaint
Date:11/04/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently called Associated Banks customer service number inquiring how to go about transferring funds from a prepaid **** card to my Associated Checking account. The representative with whom I spoke was very friendly and helpful and stated that upon visiting a branch office, I would be able to do ******** (4 Nov 2024) I visited the branch office in *******, ** at about 3:00p to complete my transfers. Both the ******, ******, and manager, ***** told me blatantly they were unable/unwilling to help. I explained to both of them that I had previously inquired with the corporate customer service agent and that this transaction was indeed, possible. They continued to be unwilling to assist me.After leaving the branch office, I contacted customer service once again, and was once again assured that my request could be completed at a branch office, and was advised to return once again tomorrow.I have been an Associated Bank customer for at least twenty years and this is absolutely frustrating. I live 20 minutes away (one way) so this is an incredible waste of time as well as vehicle fuel. I understand that unfamiliar tasks can be challenging, but as a former business manager myself, the unwillingness and ineptitude displayed both by the teller and manager is absolutely abhorrent from a customer service perspective. Im asking for compensation for my time (80 minutes of drive time), vehicle fuel mileage (4 trips @ 11mi = 44 miles), and for a corrective action plan from the branch manager to ensure future customers will be spared this gross waste of time and resources.Business Response
Date: 11/07/2024
Please see attached response.Initial Complaint
Date:10/09/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have only paid 4 payments on this new loan and every month they have messed it up. I have paid early and extra on the loan and they are saying I was late! And dinged my credit! Unacceptable!Business Response
Date: 10/21/2024
Please see attached response.Initial Complaint
Date:09/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June2024 a claim was put in for the gap insurance. *** has sent in the sales contract showing the gap insurance was purchased along with the gap insurance order. I've been in contact with *** who states they have nothing else to send in. At this point they have stopped answering my calls. I have also filed a complaint against ***. I fill like I am a consumer that is caught in between these two companies. I have nothing else I can do or submit. I was told Associated bank needs a "Buyers Order" and that it is different than the sales contract. Which is what *** sent in. **** stated he doesn't know what a buyers order is. I did ask for an example of one and was told *** should know what it is. Again, I have no other options and don't know what else to do to resolve this issue.Business Response
Date: 09/26/2024
Business states they will respond approximately the third week of October.Business Response
Date: 10/01/2024
Please see attached response.Customer Answer
Date: 10/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would like to be provided with any documents that were provided from *** that were sufficient to process the claim. Was there a "buyers order" that was be requested or was it the sales contract showing I purchased gap insurance?
Regards,
***** **********Initial Complaint
Date:09/05/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a bank account with ********************** bank it got hacked. The bank did fix my problem I closed my account and opened a new bank account June 13. September comes I go and get a money order and left enough money in so I can't take care of my 3 kids, I go to the grocery store and get declined come to find out my old account was negative and they took my money out of my new account to fix it. I call the head branch and they tell me I have to contact some hotel from out of state to fix it. I contacted this hotel and they tell me to reach there supervisor I the. Get a call from the hotel the next daystating they would reimburse me. I call my bank back and they tell me that I now was double charged by the bank, but now they can put in a deferment even though yesterday they said they couldn't because my account was closed. Now I'm even more negative the lady tells me I can come and take money out and she will waive the fees. I need gas and food for my 3 kids I took out 50 dollars and now I'm even more negative supposedly I now have to wait 10 business days to get my money back that was taken from a closed account. Why am I paying for this if someone fraudulently used a debit card that was canceled for a hotel. Now I'm suffering g and my kids.Business Response
Date: 09/26/2024
Please see attached response.
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