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Business Profile

Bank

Associated Bank, N.A.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Associated Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a 25 year customer with ********************** Bank and have done millions of dollars in transactions with them over that time. In May of 2023 and May of 2024. I personally went to my local branches to make a mortgage payment on a rental property I own. In May of 2023 it was the Redwing Mn. branch and in May of 2024 it was the ********* Wi. branch. I always make my mortgage payments in person at the branch. I gave my account number to the teller that was working on those particular days and both times the teller gave me the wrong payment information and so the payments I made were short of the amount due by a few dollars. Because of these small amounts missing from the payments made Associated Bank treated them as missed payments and had them marked as late on my credit reports even though I made the payment amount I was told was due that day in person, and these payments were made on time not late. I believe that these simple errors were not my fault as I was being instructed by an employee of the bank at my local branches as to what was due to the bank on my account that day. I believe these are clearly the banks errors and I would like the bank to make the corrections to my credit information as to show these payments were made on time, as I paid the exact amount I was told I owed. Both corrected amounts were paid immediately after the bank discovered the mistakes but they never corrected the credit report on my behalf.

      Business Response

      Date: 07/22/2024

      Please see attached response. 

    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an original cashiers check issued by Associated Bank, ******, ******** branch on 06/21/2004. Photograph attached. Check number *******, in the amount of $4,790.70. This was payment for a certificate of deposit that had matured.The check is uncashed.I took this check to the branch in ********, ******** and requested the check be reissued, so that I could deposit in my son's account. They told me they could not reissue the check and directed me to missingmoney.com. Neither this website nor the state unclaimed money websites for Illinois or ********* have any record of this check.I request this check be reissued.I also contacted the head office of the bank in *********, ** and they refused to reissue the check.

      Business Response

      Date: 07/23/2024

      Please see attached response. 

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It appears Associated Bank has escheated some funds associated with my account to the ********** of ************** of ********* Property, but reported those funds with the wrong address. The ****** of ********* Property is now requesting we provide evidence that you used the wrong address. Is there someone we can speak with to assist with collecting this documentation?

      Business Response

      Date: 07/31/2024

      Please see attached response. 

      Customer Answer

      Date: 07/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Thank you, but what we're trying to get access to is our historic account statements.

       
      Regards,

      *******************************

    • Initial Complaint

      Date:07/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They wont process my 401k withdrawal in a timely manner, cant give me an ETA, and management doesnt call back when they say they will

      Business Response

      Date: 07/11/2024

      Please see attached response.

    • Initial Complaint

      Date:06/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am former customer of ********************** **** of Wisconsin my account was opened in *********, **. I closed the account July 5, 2023 because I relocated to another state where i still reside.Unbeknownst to me, someone at Associated **** re-opened the account without my knowledge, permission or authorization a month later in September 2023. I was not notified or made aware any of this had happened as I live in another state.In January 2024 Associated **** charged me for an ACH transaction of $120 from AAA ************* I still have AAA ************ which is paid from a different account and has been for a year now. Not only did this happen but they put the account into collections and charged off the account sent the collection to Certegy just recently. I recently had a problem all of sudden with cashing a check and found out this all happened. I now have a negative **** with Certegy for no reason at all. The bank is giving me the run around, they have no explanation of whom actually re-opened the account and told me they can see the date it was closed on July 5, 2024. They want me to call AAA ************ but why would I do that. I explained if I closed the account the bank cannot by law re-open an account without my signature, permission or authorization. Why did they wait so long to charge me, charge off the account with no notification to me? But, nothing that comes through a closed account from 6 months earlier is paid from a closed account ever. It is returned closed account. ********************** **** has no explanation for their part, who re-opened the account because they can see the name of the employee but won't tell me who did it only, I am responsible and they can't help resolving this issue, they are refusing to fix this issue, remove the charge off and collection with Certegy. Again, this is not my fault. A closed account by a customer means the customer closed the account and it remains closed. I am seeking help in resolution.

      Business Response

      Date: 07/08/2024

      Please see attached response. 

      Customer Answer

      Date: 07/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an auto loan with Associated Bank. They sent me a notice of no payment in April 2024. I have proof of payment plus a copy of my payment being deposited by the company. I have called them many times to settle this issue. I have also faxed many copies to them to showed that they received my payment and deposited the check. They have started to ruin my credit and charged me a late fee for a payment that has been received. Id really like them to their job and make it right, or Ill be forced to hire an attorney if need be.

      Business Response

      Date: 06/18/2024

      Please see attached response. 

    • Initial Complaint

      Date:05/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle in 2018 from ************ in ********. Unbeknown to us they placed a lien on the vehicle with Associated Bank even though we bought the vehicle in cash.We have been fighting for over a week to get this lien released and Associated bank has not provided us with a simple letter of no interest to help get our title back in our hands.At this point they are holding our car hostage as they had no part in our original transaction. We found this out while attempting to trade our vehicle in and right now we are at jeopardy of losing our transaction since we can't provide a title for our trade in.

      Business Response

      Date: 06/05/2024

      Please see attached response. 

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection call from Associated bank ************ stating that they were attempting to collect a debt that was 32 days outstanding on account ********* for ************ I paid this outstanding amount, I went to reconcile against what I have paid out and what is reflected on the Associated Bank loan.I rendered 6 payments, but only 4 are reflected on my account, Payments were rendered by bank to the "payment" address on file, well within a reasonable period of time to post the payment prior to due date. When I spoke with customer service on 05/01/2024, they insisted there were no payments received, however when ****** spoke to supervisor and looked closer, payments were received, but not posted.While I can understand a possible delay in posting a payment made on 04/19, I cannot understand why a payment made on 03/20 still has not been posted over 6 weeks later. I have the bank providing proof of when payment was received and processed by Associated to confirm that their posting of payments are consistent with receipt.How is it that a loan installment of $812.38 over 6 months should cost me $6,93.14?

      Business Response

      Date: 05/30/2024

      Please see attached response. 

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was refinanced through another bank. They paid off my car with Associated Bank. It has been over a month, numerous phone calls later, and still haven't received my refund for the overage that was paid towards the car. They owe me a refund and I want them to remove the lien in the vehicle! The car is not with them!!!

      Business Response

      Date: 05/01/2024

      Please see attached response. 

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I still haven't received my refund. 
      I should have by now if mailed on the 24th. 

      Can it be directly deposited?

      Regards,

      *****************************

      Customer Answer

      Date: 05/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I received the check today.


      Regards,

      *****************************



    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reported as 30 days late and we were not 30 days late.

      Business Response

      Date: 05/06/2024

      Please see attached response. 

    Associated Bank, N.A. is BBB Accredited.

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