Complaints

This profile includes complaints for Associated Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Associated Bank, N.A.

  330 E Kilbourn Ave Ste 850 Milwaukee, WI 53202-3170

  
• 

  Associated Bank, N.A.

  401 E Kilbourn Ave Ste 300 Milwaukee, WI 53202-3212

  
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  Associated Bank, N.A.

  115 4th St De Pere, WI 54115-2107

  
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  Associated Bank, N.A.

  2550 W Mason St Green Bay, WI 54303-4837

  
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  Associated Bank, N.A.

  200 N Adams St Green Bay, WI 54301-5142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am in ******** and am applying for an associated checking account online. You have no branches in the state so I cant go in person. I get an error that it cant be opened at this time (See attachment). **************** told me to clear cookies / change browsers and this does not work. The information I am providing is accurate and matches my consumer report / chex so nothing is mismatching.1. Explain why I cannot open account 2. Fix the issue so I am able to open an account online or assistance via branch with e-sign (I cannot go to branch closest is >4 hour drive one way.

  Business Response

  Date: 03/06/2024

  Please see attached response. 

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10 2023 I deposited a 400 dollar check into my account that I had for over 10 years they believed that the check was fraudulent which it wasnt and closed my account the ********************** I got the check from confirmed that the check was cleared on October 10 **************************************************************************************************** file a civil suit to get my money back no one will talk to me I also went into the bank the manager also agreed with me as far as where is money and why havent they either returned the check or cut me a check because Im his system he did see that the check was cleared so he advised that I have the company I got the check from file a dispute with they bank to get the funds returned I still to this day dont have my money nor have they returned the funds remind you I have been banking with them for over 10 years my work check gets deposited and all my bills come out of this account can someone help me resolve this issue.

  Business Response

  Date: 01/26/2024

  Please see attached response. 

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer received a bill today, 1/19/24, that says it was due on the 18th. He said he receives the&#***;bills late every month. When he calls he is told there is a late fee because he is not paying on time, but he is not receiving the bills on time. He is told he can place this on autopay but he does not want to.

  Business Response

  Date: 01/29/2024

  Please see attached response. 

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/23 I received an email stating I won a Penn reel and fishing pole from ******'s and Bass Pro Shop of which I have a membership with. It stated, "Click Here To Claim" A delivery fee may apply. I went into the site, and they wanted $9.97 for shipping and wanted my card number and address. I filled the information out and hit enter. I never received a confirmation email which concerned me. Immediately, I checked my bank account and had found out that along with the $9.97 taken out for shipping, another charge was on there for $159.87 from the same company. I then called Associated Bank and told them that I was hacked, and they advised me to cancel my debit card, which I did. On 10/27/23 my account was credited $9.97. On 11/07/23 my account was credited with $159.87. On 12/07/23 the bank took out of my account $159.87. When I called to find out what was going on, the representative at the bank stated that the company that originally took the $159.87 wanted the bank to pay back the money. This company also sent false paperwork to Associated Bank stating that this money was owed to them. I never received the Penn reel & fishing pole. I also called ******'s and they stated there is no record of me winning anything. According to the paperwork that this so-called company sent to Associated Bank, said I purchased a man handmade wig for $159.87. I never purchased a man handmade wig, nor do I need or want one! This Company gave Associated Bank a phone number to call. The Branch Manager, ********************* ****** and I looked up the number and it was to a Heavy-Duty Hardware Supply Company. I never received an account/order or tracking number.Associated Banks final resolution was to deny my request of this to be fraud. The money was given back to the scammers.

  Business Response

  Date: 12/20/2023

  Please see attached response. 

  Customer Answer

  Date: 12/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associated Bank home equity loan.
  First associate encountered, had understanding it would be due 9/10/23. We rec'd notification of changes in our account. Language/terminology not clear/familiar. Conflicted with what we understood.We reached out to confirm. A majority of 20 +phone calls with 12+ different individuals referred us back to “Home Office. ” Advised by two bank associates both uncertain about significance of 9/10/23 due date. Advised we wait for next statement. Both referred to $381.xx amount. Assoc. emphasized getting $381 to local office by 10/10/23. No statement ever arrived. Difficulty reaching Hudson WI Office. Decided to make unannounced visit to Hudson 10/16/23. Seek help/express our concern/complaint of difficulty getting uniform info. Immediately met by personal banker, P.R. Took our complaint. Filed notice of complaint & immediately researched situation. Several contacts by PR trying to establish correct loan status. 2 different attempts confirmed loan would have been due 9/10/23. She explained confusion apparently due to “grandfathered loan.” Many associates did not understand or were unaware of grandfathered loan situation. Further contact from PR on 10/20/23 confirmed loan status. Continued to receive add'l assoc. contacts re: loan status. Felt it necessary to approach our Hudson banking assoc. 11/7/23 to check loan options & present a solution. Question of home mortgage required going to different dept. To save time & more trips/calls, we presented a resolution. We required a 5 day response - not met. 30+ yrs Hudson bank customer - never missed a payt. As previously stated we do not deny this obligation. 3+ months chasing this matter. We do not deny receiving documentation. These documents created the questions. Answers lacking continuity & clarity.
  Contributed to stressful disruptions & resulted in add'l charges. We are appealing these damages. See attached. Absolute clarity only presented to us on 10/20/23.

  Business Response

  Date: 12/06/2023

  Please see attached response. 

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my house, went to bank told them I would be buying a car, paying bills, moving out if state before hand on Nov. 13 and 15th again. As of Nov. 19th the froze my account and I can not access my money. I have no food, no gas in a new state, no one to help. I called all day Nov. 20th and no return call. Today Nov. 21 st told waiting for a review. I have no food, no gas. Can't feed my kids and they will not let me have my money.

  Business Response

  Date: 11/27/2023

  Please see attached response. 

• Initial Complaint

  Date:11/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associated Bank holds the loan on my car. Car was in an accident 6/2023 and repairs were completed on 6/2023 and 8/2023. Insurance has written the check out to me and the bank. The bank needs to endorse the check. The bank received the check on 9/29/2023 and I have faxed requested documents from the insurance. Despite confirmed faxes, associated bank claims to not receive. ****************** then faxed the same document. Few weeks later, bank contacts insurance agent and repair shop and needs more information. They have no other way of communicating than fax. Again fax requested documents and not received. Insurance agent faxed document. 2 weeks later, when calling for an update I am told, the fax was too large for them to receive so they reached out to the repair shop for the documents to be mailed. I have called and asked for updates, to speak to supervisors and no one from associated bank will call me to discuss my concerns. No supervisors will respond to messages from their support team when I call in to request to speak to a supervisor.

  Business Response

  Date: 11/20/2023

  Please see attached response.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am refinancing my new vehicle with ************ They paid off my vehicle on 10/23/23 for the amount of $20642.85. I had a payment that also was due around the same time as that payoff so I paid it on 10/20/23 for $409.28 to make sure my payment for the month was covered until the check from *********** arrived. Since they both arrived at almost the same time, I now have a credit balance of $433.18 which they are telling me it will take up to 6 to 8 weeks to be returned to me. I find this time frame to be unacceptable. They want their money on time so why can I as well?

  Business Response

  Date: 11/13/2023

  Please see attached.

  Customer Answer

  Date: 11/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/20/2023ACH Withdrawal ASSOCIATED BANK / - LOAN PMNTS -$345.64 10/19/2023ACH Withdrawal ASSOCIATED BANK / - LOAN PMNTS -$345.64 stating only one is showing up and the system would only pull 1 payment, ESl state they sent the Money they need to either return it or apply it to the loan.customer support put me on hold and never got a manager or anyone to help me. just keep putting me on hold Account Number **********

  Business Response

  Date: 11/06/2023

  Please see attached response. 

  Customer Answer

  Date: 11/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Husband and I purchased a truck in May and shortly after relocated from the ************** to ********** for personal family needs/reasons. We made our payments in May June and July on time. We had difficulty finding employment when arriving. It took 3 months to find jobs. I contacted the Bank and updated all of our information and shared the situation. I asked about a hard ship program to get us by until we started jobs. I was told we could do this and to expect a call. I called 3 times over the next 2 weeks and never received an answer. Finally in the 3rd week, the representative said the request was never actually requested. She finished filing the request. ( I lost almost 4 weeks because they did not properly file the request) I heard from some 3 days later who said we do not qualify because we did not have the vehicle long enough. My husband and I are now fully employed but playing catch up and asked again if there was anything that can be done to help us get back on track. I was told no. This is the first company I have ever spoken with that did not have a hardship program in place for these situations. I feel I have been very upfront and honest and communicated in every step with the bank as we have gone through this hard time and have updated them as to our new employment and again asked if there was anything at all they could do, even moving one payment to the end of the loan, and was told no. We are now over 30days past due and are being told collection will begin and possibly loose the truck. I called again today and updated them on when we are receiving our first pay check and when we can begin payment and was not offered and assistance getting back on track. Horrific treatment of customers trying to do the right thing.

  Business Response

  Date: 10/13/2023

  Please see attached response.