Complaints

This profile includes complaints for Associated Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Associated Bank, N.A.

  330 E Kilbourn Ave Ste 850 Milwaukee, WI 53202-3170

  
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  Associated Bank, N.A.

  401 E Kilbourn Ave Ste 300 Milwaukee, WI 53202-3212

  
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  Associated Bank, N.A.

  115 4th St De Pere, WI 54115-2107

  
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  Associated Bank, N.A.

  2550 W Mason St Green Bay, WI 54303-4837

  
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  Associated Bank, N.A.

  200 N Adams St Green Bay, WI 54301-5142

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent: 05/05/2023 12:50 PM 5/1 my account was unlawfully accessed and charges were made by someone fraudulently. These were out of state charges from **********. 5/1 *****, 134.14,145,96,164,75,130.76. Totaling $602.91. I came in on Monday and signed fraud alert paperwork. None of these charges were autthorized by me. Why didnt associated bank protect my account. *** never made an out of state charges. Please recover my money asap or I will report this contact 6 as to how *************** is doing unfair business practices. Next my attorney. This has set me back as I have bills that are due. Thanks ************************************* Their response:Thank you for your inquiry. I'm sorry to hear you have unauthorized transactions. I understand you have completed the dispute paperwork as needed, please allow to 10 business days for us to come up with an initial decision which could be temporary credit while we investigate, no credit while we investigate, declining the dispute, or providing permanent credit. This decision would be provided as of 05/12/2023 and automatically mailed to you within **** days. Please feel free to call ** at the number below or by messaging us, as you have done today, on this date and we can provide you with their decision prior to receiving the letter. Keep in mind, we cannot guarantee that we are able to recover your funds but it is a possibility, we are currently investigating your transactions with each merchant.My response:05/08/2023 01:01 AM None of the disputed charges are mine. Ive never used my card to purchase hundreds of dollars of fast food out of state in ********** in the middle of the night. My money better be recovered expeditiously. As I stated before I will take this further if I need to. Thanks ********

  Business Response

  Date: 05/12/2023

  Please see attached response. 

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25, 2023 I was notified by Associated Bank via text message, that there was suspect activity on my account. Sure enough three separate charges from *******.com were charged to me using my debit card number. The three charges were the following amounts: $101.23, $73.47, and $63.90. I called Associated Bank and they canceled my card and issued me a new card as well as sent over paperwork to dispute these charges. When that charge happened, three separate packages arrived at my house containing rubbing alcohol. However, the complete fraudulent orders were not delivered to my home. There were two smart watches, a windshield cleaner and a tool. These orders were also not placed with my walmart.com account. They were placed with a different unknown account and unknown phone number. Associated Bank issued my temporary credit for each of these charges and I filled out the paperwork to dispute these charges. On April 21, 2023, I received a letter from Associated Bank saying that ******* sent them documentation saying that these were authorized charges. They informed me that they will be rescinding the credit that they issued me on April 28, 2023.I have since reached out to both Associated Bank and *******.com both individually, and with my identity insurance provider. I have essentially been told that since ******* claims these charges were authorized, that there is nothing that they can do. Associated Bank refuses to protect and take care of their customer who was a victim of fraud. I am going to attempt to dispute these charges again with Associated Bank.I have been a loyal customer of ********************** Bank for over 12 years. I have had savings accounts and two mortgages with them. I am ashamed of my foolishness by thinking that I could entrust a company like this with my finances. I feel betrayed.

  Business Response

  Date: 05/15/2023

  Please see attached response. 

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage is through Associated Bank and has been since August 2021. I never received a welcome letter from this bank informing me of account information and how to set up auto pay for the mortgage. I was mailing paper checks to pay the mortgage because they could not help me. Eventually, I was able to set up auto payments over the phone with AB. Mortgage payments were taken from my account monthly on auto pay. Apparently, in January 2023, there was an escrow review that changed my monthly payment from $1519 to $1525. I was never made aware of this and neither was the other homeowner. There was no email, text, letter in the mail, or message in the app's inbox referencing this change. I was never notified.The co-owner received a voicemail in February 2023 from "unknown" stating they were from *********** was made with AB in late February/early March and that is when notice was received that the mortgage had gone up. AB tried to say February's mortgage was not paid. They were advised that bank statement dispute that claim. They then claimed that there needed to be a payment of difference made (approximately $5.69). This was paid immediately. This difference was also paid for March 2023 because that payment was already in process. In March 2023, a delinquent **** was noted on my credit report from AB. They had reported that I did not pay my February mortgage. This is untrue. I paid them $1519 auto pay, then made the difference of increase payment. They still sent the payment to the credit report. I was never properly notified of the increase and the payment was made. I disputed this with AB and they are refusing to remove the ****. They agree payment was made in full and that keeping this **** does not benefit them at all. They stated I was notified, which is untrue. I was never notified of this increase. I am requesting this **** be removed from my credit report. I do not have any late or outstanding payments with them.

  Business Response

  Date: 04/20/2023

  Please see attached response.

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage loan has been with AB since August 2021. I have auto pay for my mortgage, that was set up via phone w/ AB for $1519. In January 2023, there was an alleged escrow review that increased my mortgage to $1525 (difference of $5.17). I was not advised of this change. In February 2023, I received a voicemail from "unknown" who advised they were from AB. I called back and was told my payment was not made for Feb. I advised my bank account shows the payment. They then advised that the mortgage went up $5 and I owed the difference. I immediately paid it. I also paid March 2023 difference of $5.17 as well because that payment had already started processing. I advised I wanted my mortgage auto pay to reflect any changes in the future.In March 2023, I received an email from Credit Karma advising AB had sent an delinquent payment to my credit report. I immediately called and was advised by an employee to file a dispute, which I did. AB is refusing to remove the delinquent payment, either though they admitted to having received full payment and leaving it on there does not benefit them at all.I have auto pay for my mortgage. I paid the mortgage. When I was made aware of the increase, I immediately made the payment, but they sent it to my credit anyways. I am not in an delinquent payments with them. I owe them nothing other than my loan amount. I have never missed a payment. This is over $5.17, which was handled immediately upon notification. I am requesting they remove the delinquent payment. It has been paid and there is no outstanding late balance. I was not properly notified of this increase. I have auto pay. There was no contact between the bank and I until February 2023, after an issue had occurred. I am very disappointed in this bank and they are not making any efforts to provide customer service on THEIR miscommunication. They offered to take my compliant to potentially change policy for future customers, but that does not help me.

  Business Response

  Date: 04/20/2023

  Please see attached response. 

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had over 65,000$ fraudulently taken from our business account and bank refuses to do anything to help us retrieve that money, police reports have been made bank is well aware of the situation.

  Business Response

  Date: 04/20/2023

  Please see attached letter. 

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank currently is destroying my credit with a past mortgage that was not only included in a chapter 7 bankruptcy but was also a part of a divorce decree. I resolved all interest in this home with an agreement with my ex wife so as to keep my retirement. Bank is foreclosing on the home and filed a waiver in court because they know its included in bankruptcy yet still continue to ruin my credit. I absolved myself of any interest in the property in divorce case 2018D118 in macoupin county ******** as well.

  Business Response

  Date: 04/19/2023

  Please see attached response. 

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I understand that a federal chapter 7 bankruptcy discharges any debt. I have zero interest in the property as noted in a divorce that was signed off by a judge as well. I have never agreed to any reaffirmation. Nor have I signed anything. Nor would I. 
  Regards,
  
  *************************

  Business Response

  Date: 04/25/2023

  Please see attached response.

  Customer Answer

  Date: 04/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 05/02/2023

  Company fails to understand that after a divorce,then a chapter 7 bankruptcy,then verbally telling several representatives that I WILL NOT be a part of this agreement. The current occupant (I have not been onto the property since the divorce) can assume and satisfy the agreement that she made with the company or not. I will not be a part of any previous or new agreements. 

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with the bank for a few years. Had a little issue and account went negative. Apparently even tho I made a deposit on mobile app it wasnt good enough for them and they hit me with $64 in fees for missing their cutoff by 20 minutes. Called and the lady only offered $11 back. Apparently being a loyal customer and not having this as a regular occurrence doesnt mean anything. Would like the $53 back! $53 for only 20 minutes!! Make it right associated bank and refund the insane fees.

  Business Response

  Date: 02/22/2023

  Please review the attached response. Thank you.

  Customer Answer

  Date: 02/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was lied numerous times by several employees both on the phone and in person.  When I was in the branch closing the accounts the lady said she could refund one of the fees which never happened.  So thats $23 the had offered at one point to return and failed to do.  Was also told I would receive a call back from the lady at the complaint center in 1-2 days.  Well that was a lie as it was a week later.   The business continues to lie and get away with treating customers like s***  I will continue to fight this and keep filing complaints till they return the $53. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/01/2023

  Please see attached response. 

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear l

   

  I was contacted last week and the lady said she would investigate more and call me back   Well again more lies as never heard back.  I was told in the branch they could refund one of them for an additional $23, yet that didnt happen Ive been lied to numerous times by several people at associated bank   If they truly want to resolve this they will issue a full refund of $53   I will keep pressing this claim till they do what is right.  Associated bank has lied numerous times to its customers over a year span    For once, associated bank, do the right thing.  

  ]
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/03/2023

  Please see attached response. 

  Customer Answer

  Date: 03/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Apparently its acceptable that the bank tellers can say they will issue a refund of one fee, but then not do it. Associated bank will stand behind their employees no matter how much they lie to you and then tell you you need to prove it because they know you cant prove an in person conversation.  This all could be resolved but they rather support their lying employees while promoting how much they care about their customers on social media, if they cared about the customers it would of never gotten this far.  Its sad that such a bank will do anything over such a small amount.  I will not back down and will continue this regardless of what associated bank says.  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/6 i tried to withdraw $100 from my checking account. the banks atm outside the bank failed the transaction even though i had sufficient funds. it did not credit my account. i went to the bank and asked them for the money and they said they wouldnt give it to me and i would have to wait 24 hours. i came back on 2/7 and they said i still cant have my money because the $100 has not been credit back to my account yet. they have stolen my money and refuse to give it to me and they also refused to close my account.

  Business Response

  Date: 02/17/2023

  Please see attached response.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23, Associated Bank put my account under review. I understand that this happens but I have still not been provided with a reason and the Account Manager, ***********************, has refused to answer any of my calls. It is January 4 and I don't understand why I'm unable to access my account without any information. This is extremely poor customer service. Further, I opened my account on November 17 and I haven't even received a debit card yet. When this matter with my account is resolved, I will be closing my Associated Bank account.

  Business Response

  Date: 01/10/2023

  Please see attached response. 

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You can reach their ************* Team at ************. ****** **** mailed me my 401K check (I was employed by Eagle Creek Software) to me, made out to **** ******* Life Ins. (my new 401K provider for my new **** on 12/20. Eleven days later, I still have not received the check yet. They did say they would mail me a stop payment form and issue me a new check but I am concerned about several things: They said they have to mail me the check made out to **** ******* and I'm supposed to mail **** ******* the check rather than them dealing directly with **** *******. They said they have to do this for security reasons. But what kind of security is it if my check is mailed 12/20 and I still have not received it 11 days later? And why did they send the check through **** rather than as registered mail that could be tracked? Why are they so cheap?

  Business Response

  Date: 01/10/2023

  Good morning,

  I have been trying to reach you to discuss your concerns but have been unable to reach you. I have confirmed the stop payment affidavit has been mailed and if you would like the reissued check sent directly to **** ******* please return the affidavit with instructions on where to send the check and we will have it issued directly to them. If you have further questions or concerns I can be reached at ****************************. Thank you.

  *******************************

  We Care Senior Specialist

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Their phone system is completely useless.  Does not work at all!  I received my check a week ago and mailed it to **** *******. 

  When ****** **** mails $5100 checks they need to mail it certified.  Especially, if the check takes 1.5 weeks to arrive.

  You may close the case.

  
  
  Regards,
  
  ***********************