Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed for disability in ** on 10/7/24. A deposit of $2611.71 was made to Money Network on 11/17/24. I received my ATM card on 11/23/24 and tried to activate through their app as they suggested. I input my card number and expiration date and the curser circled for a few seconds then went back to the first page to input my card number and expiration date again. I tried multiple times on a laptop, iPad and iPhone. I called them and for security purposes they asked for the latest deposit date and amount. I didnt have the information at the time and was told they cant help me and hung up. I got the information and called back. I asked for help to activate my card. They said due to fraudulent activities they had to close my account and issue a check for $2611.71. I got my check 2 weeks later but only for $851.63. Not enough to pay my bills.I called 3 times today and every time I gave them a date and amount they said it was wrong. Disability gave me 3 dates and amounts of deposits being made. When I was wrong they told me to call back. Thats why it took 3 phone calls. They said they will mail another check but its still not the full amount of $2611.71. Its still short and they also told me that a new card was issued and a charge from ********* was on there. I told them I dont have the card so I did not charge that. I asked how they are going to fix this. They said its a separate issue. Once I get my check I have to call back. They do not conduct business professionally and take our money and wont give it to us. I have cancer and am in chemo. I dont need this stress. I need my money. I have bills. I have placed complaints at the ************************************, wrote to the news media, filing a complaint here and my next step is hiring a lawyer. They are scammers!!!!

  Business Response

  Date: 12/19/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that California EDD deposited funds $2611.71 on 11/18/24.  There were two transactions processed on 11/20/24 at ********* and Exxon.  The remaining balance was $2483.26.  Check ********* for $851.96 was cashed on 12/11/24.  The remaining funds $1631.30 was mailed via check ********* on 12/18/24.  Please allow ***** business days for delivery.  If you have any further questions, please contact Money Network **************** at **************.

   

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The ********* and Exxon charges are not mine.  I have never used the card.  I could not get it activated so therefore I never used it.  That money needs to be refunded to me.

  
  Regards,
  
  ******* ******

  Business Response

  Date: 12/19/2024

  If those charges are fraudulent, you will need to contact Money Network **************** and file a dispute claim.  They will provide a case number and you will have to fill out the necessary forms.  There are no notes on the account disputing these transactions.  The phone number was provided in our last response.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, I reached out to Clover Customer Support and after nearly an hour of being on the phone, on and off of hold, I was able to cancel my Clover contract for a POS system I was no longer using as I was not permitted to simply reduce the monthly contract to a $0 plan since I was not using it any longer. I had asked the representative several times about any charges or fees and was told there were none. On December 12, I was charged $550 for an early termination fee. Nothing was mentioned about this and no copy of the contract was ever sent to us via email because I have saved all relevant files when signing up for services. Nothing other than "we'll find your contract to send it to you" was offered as a solution as I was told to just reference my contract. Now I'm out an additional $550 that I should not have been because of the fact that the representative I spoke with didn't know what he was talking about.

  Business Response

  Date: 12/31/2024

  Thank you for bringing you concerns to our attention. As a courtesy we have refunded the $550.00 Early Termination Fee (ETF) on December 20, 2024. Additionally, please see attached Merchant Processing Agreement (MPA) for your review and records. Please note: section 6.Early Termination Fee. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at ************** if you have additional questions or concerns related to this matter. 
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 01/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:12/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network This business is NOT BBB Accredited.Find BBB Accredited Businesses in Credit C ************** Money Network ******************************** Get Directions View Headquarters Years in Business: 35 BBB ********************** Money Network is NOT a BBB Accredited Business.Provider of debit payment cards for ********************************************* I activated my card in November 2024 and have used it twice for cash withdrawal. I attempted to check my balance on 12/13/2024 through customer service and was told my card doesn't exist and when I went to a authorized ATM to check my balance it "states" no information is available this was after I had already been notified by *** on 12/15/2024 to claim and certify for new benefits to be added to this same card on 12/17/2024. This is suspicious behavior being perpetrated by Moneynetwork.

  Business Response

  Date: 12/18/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that your California EDD card could not be accessed due to being on hold for fraud.  We show you contacted Money Network **************** 12/18/24 and removed all your information from the account.  We advised that the account must be closed and issue a check for the remaining balance.  The card was closed and we issued check #********* for the remaining balance of $6.70.  Please allow ***** business days for delivery.  If you have any further questions, you can contact Money Network **************** **************.

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The very fact that you placed my card in fraud status without notifying me either by phone, email or text speaks volumes about how you do business and how much you care about consumers. Specifically if as you allege "fraudulent" activity was occurring. It would have been nice not to be humiliated three times when I attempted to pay for groceries, pay my utilities or God forbid get cash back from the *** machine.
  Regards,
  
  ****** *****

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions made using my account that weren't authorized by me. Called to dispute the transactions and they said they would mail me a dispute form and that I had 10 days to fill it out and return it. I never received the form although they said it was delivered, they then closed my dispute and never refunded my money. Now they are telling me that I have to write a letter stating that I want to continue my dispute and wait for the form to be mailed to me. Once again not even offering a provisional credit of the funds that were stolen.

  Business Response

  Date: 12/26/2024

  Thank you for bringing your concerns to our attention.  Our records reflect a final credit of $123.60 was applied to your account on 12/18/24 along with a refund of $3.25 for an ATM fee.  We also show that these funds were used.  If you require further assistance, please reach out to Money Network **************** at **************.

  Customer Answer

  Date: 01/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:12/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/2015 our organization signed a 48-month lease with FDMS for a POS piece of equipment (Ingenico ICT250). The lease expired in January 2019. Since that time, unbeknownst to our organization, FDMS continued receiving $37.43 per month through ACH transactions.Recently our comptroller discovered the error and attempted to contact FDMS to request a refund. FDMS refused to refund $2,694.96 (72 additional months) which was overpaid since the lease terms were satisfied in January 2019.FDMS states the equipment was never returned; however, the lease agreement FDMS provided (1 page) does not specify this stipulation. Furthermore, the representative stated the equipment is no longer manufactured and the residual value is ~$100 (they actually looked it up on **** during our conversation). The representative also confirmed they do not have the serial number and cannot confirm if it was or wasnt returned. Since 2015, our organization has paid approximately $4,491 to FDMS for an antiquated piece of equipment now worth $100.Lastly, FDMS will not cancel the contract. I am the President of the organization and the lease was signed a gentleman that no longer is employed with our organization. It appears this payment would have been collected indefinitely if we didnt catch the clerical error.This company is extremely fraudulent and after reading similar complaints, this is not an isolated incident.

  Business Response

  Date: 12/30/2024

  Thank you for bringing your concerns to our attention regarding the lease dispute. As the equipment was leased and it was not returned, the lease will continue to bill for the equipment until the equipment is received, however, we have disposed of this lease as of December 24, 2024.

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ironic how the business suspends the lease agreement (6 years after the lease agreement stated it expired) after the BBB complaint.  The only way this will be resolved, is if the business refunds the money they owe our non-profit (ran my a retired Air Force Special Operation veteran).  If you read the history of complaints with this organization, you will quickly see this company is known for ripping off their customers (especially with lease agreement termination).  Do better.
  
  Regards,
  
  **** *******

  Business Response

  Date: 01/08/2025

  As the equipment was leased and it was not returned, the lease will continue to bill for the equipment until the equipment is received, however, we have disposed of this lease as of December 24, 2024. Please see attached agreement that states This authorization is to remain in full force and effect until Lessor and Bank have received written notice from Lessee of its termination in such time and in such manner as to afford Lessor and Bank a reasonable opportunity to act
  
  Thank you,
  
  Fiserv

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,
  
  **** *******

  2nd response:  After review of the lease agreement, provided First Data (uploaded on BBB), we still fail to see where the equipment must be returned upon lease fulfillment.  According to the lease agreement referenced above, terms were satisfied in January 2019, therefore First Data must either provide a document (signed) stating the equipment had to be returned, or must provide a refund from overpayment which has occurred since January 2019 to present.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried several times to access my Money Network card account online. I called only to discover that my card had been compromised. Someone had changed the email/phone on my account and was spending the money. I was given a partial accounting and only discovered that when I was given the new card, with a much smaller balance than expected. I had already filed a dispute for the transactions I was told about. They neglected to give a full accounting and now say they cannot access my account and that I don't even show up in their system. I am currently missing $604.90 This is an incompetent and non-secure system. This private company should not have the government account. I previously had a card from **** and never worried about the card constantly being hacked. Regarding the dispute, they said that the transactions had digital validation and that I could see the documentation used to make this determination. I followed up to get access to the documentation they claim to have, only to be told that I have no account and there is no information for them to share. They have given me a number that goes back to a general government number that has nothing to do with the credit card. They claim to have no record of an account. Even claiming that they have no information for the new card, even though this is the same phone number I used to begin the dispute over 2 months ago. I would like the $604.90 refunded to my card and I would like to see said documentation that they used to make their decision not to refund my money. You can see from the paperwork that they claimed to have refunded $400 and $23.39, but this is NOT reflected in the amount present on the new card. Full story included in the attached documents.

  Business Response

  Date: 12/18/2024

  Thank you for bringing your concerns to our attention. Your dispute claim has been reviewed again and final credits have been applied to your account for $181.51.  Our records reflect that with the $423.39 that was previously applied and today's credit, now a total of $604.90.  A check issued to the address on file.  Please allow ***** business days for delivery (reminder this does not include upcoming Holidays).  If you have any further questions, you can contact **************** at **************.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This occured on 11/27/2024. I attempted to purchase funds for a translation service I've been using for a few months, and haven't had an issue doing so. Yesterday I tried purchasing more funds and it was denied upon contacting the bank about this they told me that it came up as fraudulent activity even though I've used this service for months now. When I asked why it's popping up as fraudulent activity they proceeded to tell me it's a problem with their server but then told me to file a complaint and service ticket to get it fixed on my end. If it's a problem on their end why do I need to file a complaint and service ticket to get this problem resolved I've also had my ****** account banned because of this quote unquote fraudulent activity.

  Business Response

  Date: 12/27/2024

  Thank you for bringing your concerns to our attention.  Our records reflect the transactions were getting denied on 11/28/24 from Global Mt. Service out of *********  Also, transaction from ****** Translator from **********  We have rules in place to prevent high risk international transactions and these are being denied because of the risk.  If you have further questions, you can reach out to Money Network **************** at **************.

   

  Customer Answer

  Date: 12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Prior to the card being shut down completely, I can't even use it online for ****** or ******* purchases, I was able to use it for that translation service without issue. If necessary I will provide records of these purchases made by me, and will sign a sworn affidavit that I made them. ****** has banned my account because I was accused of fraudulent activity. They won't reinstate it unless I'm proven to be innocent of these maliciously false claims.
  
  Regards,
  
  ***** Loggins *******

  Business Response

  Date: 01/02/2025

  As mentioned previously, we have rules in place to prevent high risk international transactions and the stated transactions were being denied because of the risk. You card an account are both in Active status.  If you have further questions, you can reach out to Money Network **************** at **************.

• Initial Complaint

  Date:12/01/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to have store name ***********************, ********** merchant services did lease me a pos system and a credit machine to run my business and August ******* they send me a letter saying my contract with them has been terminated and still they want me to continue paying for for lease equipment and refuse to it back

  Business Response

  Date: 12/20/2024

  Thank you for bringing your concerns to our attention. The merchant account was closed due to the ****** advising that they sold the business and the new owner was not eligible to open a new Merchant account due to being linked to a merchant account. This was a change of ownership closure. For your concerns regarding the subscription agreement please contact First Data Global Leasing ************** to obtain the cost. We have attached the Equipment Subscription Agreement for your records and review. Please note section 4. b) Term: The term of this Agreement begins on a date designated by us after receipt of all required documentation and acceptance by us represented by our delivery of Equipment to you (the Commencement Date), and continues for the number of months indicated above in the Lease Term. YOU AGREE THIS AGREEMENT IS A NON- CANCELLABLE COMMITMENT BY YOU TO LEASE THE EQUIPMENT IDENTIFIED HEREIN FOR THE ENTIRE LEASE TERM INDICATED ABOVE.

  
  Thank you,
  Fiserv

  Customer Answer

  Date: 12/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since August 2024, I have been trying to complete a lease buyout for a merchant device through **********************. Apparently, my lease was up at some point, but we never received notification nor were we presented with options at the end of the lease, so we continue to be charged monthly fees. I called the customer service number listed on the statements on 8/7, 9/18, 10/24, 10/25 and 11/26. I am still using the device, so I want to buy it out. I keep getting conflicting information about the buyout amount and monthly fees that are due. When calling customer service, there are extremely long hold times, I get bounced to different departments (to hold again), the agents provide inconsistent information, or simply say they can't help or can't find my account information. Today I held for 1.5 hours on two separate calls, finally speaking with someone who gave me a buyout amount, then said that was actually incorrect, and he couldn't find the right amount, then suddenly he claimed he couldn't hear me and hung up. I have repeatedly asked to speak with a supervisor or someone who can resolve this, to no avail. I need to speak with a manager or competent person who can help me complete the buyout. I will be certain that any future equipment leases are not through FDMS. I have spent numerous hours and headaches trying to get this issue resolved.

  Business Response

  Date: 12/10/2024

  Ms. *******,

  We apologize for the frustration you encountered when trying to complete the buyout of your lease. Thank you for bringing this to our attention.

  Your lease is past the agreement term therefore we have closed the lease for you with no buyout cost. We hope this resolves your issue but please do not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Dear FDMS,

  Thank you for your response.  I would like to accept the offer of $0 buyout and still keep the device, thank you.  I wonder how we should proceed though because I did go ahead and pay the previous buyout amount of $234.80, and that check cleared my account yesterday.  Since I didn't receive a quick response to my original BBB message, and was repeatedly told that my account was in collection status, I felt the need to send a payment to avoid incurring any additional charges.  After sending off the payment for $234.80, I then received another buyout letter for $177.80.  Is it possible to send me a refund for the $234.80 that was paid while waiting for your response?  Thank you for your consideration. ]
  
  Regards,
  
  *** *******

  Business Response

  Date: 12/15/2024

  Thank you for the additional information. 

  We have issued a refund of $234.80. Please allow 5-7 business days for the deposit back into your bank account. Let us know if you have any further questions. 

  Thank You, Fiserv

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money Network changed card companies from **** to ********** and did not notify me of this or that they sent a replacement card back in August. When I went to access my account in October I couldn't because it said I needed to activate my new card. When I contacted customer service was when I found out about the switch n had to cancel the original card sent in August since I hadn't received it and they issued a new card on October 23 and it was supposed to be delivered on November 6th but I still have not received it. I was able to write money Network checks but not without several complications due to their automated system saying errors. Last payday I had bills due n almost disconnected due to me not having access to MY funds. I was offered a 2-3 day expedited shipping of another new card but had to pay 25$ but I'm not able to access my money so how can I pay that fee?! We are now in November on the 25th day I have gotten my money deposited again but still am not able to access it once again. The automated system is throwing errors again when I try to wrote a check and the last time it took me calling 3 or 4 times and 3days to resolve issue. I have called customer support numerous times with no resolution other than issue another new card and have to wait another 2mo to receive it. I also had requested blank checks be sent to me and received those in about a week and I requested them after the new card had been issued and mailed. I just want to be able to access my checks when they are deposited. They should send a new card with expedited shipping with no cost to me for all the trouble I'm enduring.

  Business Response

  Date: 12/04/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After review of the information provided in the complaint, our records indicate that you were successfully able to write a check on November 27, 2024 in the amount of $550.00. Additionally, a replacement card was issued on November 26, 2024, to the address on file. You should expect to receive the card within 10 - 14 business days from that date. 

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at l **************.

  Thank you, 

  Fiserv