Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

• 

  First Data

  2300 Palm Beach Lakes Blvd Ste 310 West Palm Bch, FL 33409-3310

• 

  First Data Corporation

  4000 Coral Ridge Dr Coral Springs, FL 33065-7614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  velocity merchant services told me I was enrolling in EBT program of the ***** in fact I was enrolled in their scam for credit card processing charges and over priced equipment. now they will not stop the service and have rejected my EBT application which they sent to a third party. they lied saying they were the **** but in reality they are only a credit card processing company with no ties to the ****'s EBT program. i asked to cancel their service and they refused saying the billiing would go on for 3 years unless I paid a nearly $500 fee. to this date I have not used their machines or had EBT connection they promised. each month they promise i will get approval but nothing. I have a email and text saying my application for EBT has been withdrawn yet they will not cancel or refund my payments to them.

  Business Response

  Date: 01/26/2025

  Mr. *******,

  Thank you for reaching out with the stated concerns. You were signed up for *** processing however, the application needs to go to and be approved by ****. In order for you to be approved to accept *** the application needs to be completed and signed along with the proper paperwork provided. Multiple requests were made to send the signed application along with requested documentation, you also should have received a letter from the **** requesting a copy of your Business License. The proper paperwork was not received therefor the application was withdrawn pending receipt of documents. 

  If you choose to close the account any cancellation fees would apply. If you wish to continue with the *** approval process and supply the documents please reach out at ************.

  Thank You, Fiserv

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company is being billed and I dont know what this is for. I contacted the number on the letter and they were unable to pull my account or provide any information on what these charges are for. My business had an account with Evo ********************* who were bought out by Global. Our payment machines were returned to *** and exchanged by ******. I never had any other equipment or dealings with First Data. My request is simple, please explain what are these charges for and provide a copy of the contact if you have any. This account needs to be closed and charges removed.

  Business Response

  Date: 01/30/2025

  Thank you for bringing your concerns to our attention. Please see attached equipment lease agreement for a term of sixty (60) months your records and review. 

  Thank you,

  Fiserv

• Initial Complaint

  Date:01/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is specifically for the Gift Card section of the Clover Business. Our restaurants use their Point of Sales system called Clover. There is an Application to use for gift cards as well as to order them called "Gift Cards." We attempted to order, as we always have previously, more gift cards to have enough for our annual winter gift card promotion in December to help us with cash flow to get through the winter. Most businesses and all restaurants offer a similar offer for the same reason. Attached is an image of the order attempts that ended in "Error." This has been a very detrimental issue for our restaurants because it has hindered our ability to supply the promo with enough gift cards and thus, results in less revenue than we should have obtained because of the inability to order more gift cards. We first attempted to order on November 21, 2024 and we have still not receive 1 order! Following are the order attempts that were denied with an Error:11/21 1:18p $468.93 500ct cards order #***** 11/27 11:16a $468.93 500ct cards order #****** 11/29 10:10am $468.93 500ct cards order #***** 12/2 2:55p $468.93 500ct cards order #***** 1/3/25 10:45a #***.23 250ct cards order # ****** I have spend over 3hrs on the phone with Clover Gift Cards since 11/21/24 Phone calls:12/3 cs #********* ? representative 12/5 cs#********* ***** 12/9 ? representative 12/13 cs # ******** group call with Jolly @ Gravity ****************************** @ Clover Gift Cards 12/22 Case was closed as Solved*1/2 cs#********* (ERROR AGAIN) ***** 1/3 Nnanna new cs # *********

  Business Response

  Date: 01/29/2025

  Mr. *****,

  Thank you for reaching out with the stated concerns. We apologize for any inconvenience.

  We have confirmed the issue with the ordering system has been resolved and you be able to place your gift card order with no error. 

  Please do not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

   

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am requesting compensation for the previous order placed #****** on January 7, 2025 for $281.23. This process took TWO MONTHS! I have spent over 3 hours on the phone and email trying to resolve during this process with only a few apologies and no other offer. I expect much better customer from a business that so many smalls businesses use. I look forward to the compensation or credit for a future purchase.  
  
  Regards,
  
  ****** *****

  Business Response

  Date: 02/05/2025

  Mr. *****,

  A refund has been processed in the amount of $300 and transferred to bank account on file ending in 1413 on 2/4/2025.Please allow up to 48 hrs to see the deposit to your account. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 02/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you! 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company '**************************' signed a 4 year contract for Credit Card equipment on 2/3/15. The equipment was replaced in 2019 by a new contract and new equipment. The old contract was never cancelled by FDMS even though it was expired on 2/3/2019 and was replaced at that time. FDMS is stating they never received the equipment in 2019. However they have been charging us $36.98 every month since. At this point we have spent $2218.80 on a piece of equipment that we have not had or used since 2019. FDMS will not cancel the contract and continues to charge our account monthly. According to the contract we signed that FDMS sent us, I do not see anything about the contract automatically rolling over or never ending. At this point we have switched Credit Card processors and equipment, we have returned all equipment we had on 2/15/2023. We believe all contracts should have been closed on 2/15/23. This FDMS company has been charging us every month, despite never renewing our original contracts and being sent all of their equipment.

  Business Response

  Date: 01/29/2025

  Thank you for bringing your concerns to our attention. We have provided a refund of $552.24. We trust we have addressed your concerns, nevertheless, do not hesitate to contact FDGL  customer service at ************.

  Thank you,
  Fiserv

  Customer Answer

  Date: 01/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Refund given is only half of amount of money taken from account, more charges were accrued January 2025.]
  
  Regards,
  
  ********* *****

  Business Response

  Date: 02/04/2025

  Ms. Shore,

  There was a charge of $10.20 billed in January 2025 which was a yearly property tax. A refund of the fee has been processed, please allow 5-7 business days to see the refund deposit to your account. 

  Lease number *************** was refunded $552.24 from January 2024 to present. 

  If you have any further questions please reach out First Data Global Leasing at ************.

  Thank You, Fiserv

   

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [We also need the same done to Lease numbers: *************** and ***************.]
  
  Regards,
  
  ********* *****

  Business Response

  Date: 02/11/2025

  Ms. Shore. 

  The refund was issued on lease number ***************.  Lease number *************** is for a separate merchant account, the equipment was returned and the lease closed in 2023. 

  Please specify what you are asking for. 

  Thank You, Fiserv

   

   

  Customer Answer

  Date: 02/18/2025

  Your previous response stated:
  Lease number *************** was refunded $552.24 from January 2024 to present. 
  

  Your current response states:
  The refund was issued on lease number ***************.
  
  Please clarify which lease was already refunded, each lease needs to be terminated and refunded $552.24. 

  Business Response

  Date: 02/27/2025

  Ms. *****,

  We apologize for the confusion.

  There were two leases on merchant number 39300983214981. 

  Lease number *************** This equipment was received 02/15/2023 and the lease was closed at that time with no further payments. There were no refunds issued. 
  

  Lease number *************** - We closed the lease on 1/24/2025 and issued a refund of payments from January 2024 for a total of $552.24. You were then billed in January 2025 a yearly property tax of $10.20 which was refunded. 

  Lease number *************** was under merchant number 39300981595332. The equipment was returned 2/15/2023 and the lease was closed at that time with no further payments. There were no refunds issued. 

  We believe this issue is resolved and no further refunds are due. If you have any questions please let us know. 

  Thank You, Fiserv

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank withholding my money and wont release.

  Business Response

  Date: 01/06/2025

  Ms. *******,

  Thank you for reaching out regarding funding. 

  Unfortunately, your complaint does not provide any details as to what type of account you have with Fiserv, the amount or what funds the were for. Please provide details. Is this a merchant account with us, a ********************************************* account regarding a dispute, locked account or funds you are unable to access, or was this an online or walk in payment made using BillPay or Check Free Pay or other product or service?

  We would need a merchant or account number for you. As much detail as you can provide in regards to amount, date, product and what the funds are for would be helpful in helping us locate the type of account you have and the funds so we can assist.

  Thank You, Fiserv

• Initial Complaint

  Date:12/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason I want to complain is that this company has committed commercial fraud. When we started working together in September 2019, they told me that the interest rate commission was 2.5%. For a few months, the interest rate on the bill was indeed 2.5%. After that, the price kept increasing... Until 2024, the interest rate commission for credit card repayments was 3.7-4.0%, which is very high. During this period, I did not receive any notice or letter about the increase in the interest rate commission. I ask you to help me refund the additional fees.

  Business Response

  Date: 01/16/2025

  Mr. *****,

  Thank you for reaching out regarding the concerns with your fees.

  A review of your statements did not find anything in the 3-4% range. Breakdown below. We also do notify merchants of increases or any changes to the account on their monthly statement 30 days prior.

  August Fees $163.97 Processing Volume $6583.8 Effective Rate ********** ?September Fees $303.36 Processing Volume $12794.12 Effective Rate 0.XXXXX0892 October Fees $319.59 Processing Volume $13017.13 Effective Rate 0.XXXXX1495 November Fees $308.86 Processing Volume $12,653.98 Effective Rate 0.XXXXX8131 December Fees $383.09 Processing Volume $14,645.17 Effective Rate 0.XXXXX8112

  If you have any further questions regarding the fees please reach out to **************** at ************. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  You are talking about my new account, yes! I am complaining about my old account, the old ********************** number is *************, it is the same company, just the merchant number is different
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Jiuhua Jiang

  Business Response

  Date: 01/31/2025

  Mr. *****,

  Thank you for providing the additional information. 

  Changes to your fees/rates will be advised on your merchant statements, please see that attached which provides the information listed for the changes. Also attached, is the listed effective rates from 2019 until 2024 when the merchant account was closed. The effective rate will be off when one off fees such as annual fees are billed, PCI and annua fees are highlighted in yellow. 

  Our records indicate you did call in August 2024 about your fees and were referred to your agent however, the account was closed shortly after. 

  Please do not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  There was a notification in the ****** bill. Because I called to complain in July, the bills for July and ****** were also sent out. Please see the picture. There was no notification before the complaint, and I didn't receive any notification when I called. This company is engaged in commercial fraud. Everyone should be careful, otherwise they will deceive more people.
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Jiuhua Jiang

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money network has illegally retained my money giving to my by the Edd

  Business Response

  Date: 12/30/2024

  Thank you for reaching out with your concerns over California unemployment benefits which we understand you believe you are entitled to.  Please note that Money Network plays no role in determining who will receive California *** benefits. When the California *** determines that a person is entitled to benefits and wishes to use Money Network, the California *** provides information about the recipient to Money Network to use in setting up the account. We have reviewed our records, however, but could not locate any request from the California *** to set up an account for you. We recommend that you contact the *** with your concern.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to use First Data/Clover to process credit cards for my business. I was lied to the entire time and told there would be a one time fee of $100 for the readers and then a flat monthly charge to process the cards after that once I started using them. I was never told there would be a subscription term of 48 months or that there would be separate processing fees. I received the equipment and on Dec 3 there was a $35 epx fee taken out of my account. I contacted the sales person who signed me up and he told me that he had requested the charge be withheld and that he would look into it. Then $321.13 was taken out of my account on Dec 15. I again contacted the sales person who was supposed to be looking into why I had these fees. He still hasnt gotten back to me regarding why these amounts were taken out. I have never used the readers at all and I contacted First Data explaining the situation to them and telling them I wanted to return the equipment and cancel the service. What I was told I was going to be charged and what I am being charged are totally different amounts and not what I agreed to.

  Business Response

  Date: 12/31/2024

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter, please reply with your Merchant Number or the associated Lease Number, the Doing Business As (DBA) Name, address, and any additional information to assist with locating your account. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/31/2024

  BBB: First Data wanted this information to research the issue.

  Subscription #: ***************
  DBA Hot Rod's Downtown Barbershop 

  ***************

  ***********, IN 47404

  
  Regards,
  
  ****** *******

  Business Response

  Date: 01/27/2025

  Thank you for bringing your concerns to our attention. A buyback for the equipment was processed on January 7, 2025. if you have any additional questions or concerns please do not hesitate to contact FDGL at ************.

  Thank you

  Fiserv

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called Fiserv/First Data January 23 and was told my account was closed and nothing was owed.  I called back to request a letter stating this and was then told they couldn't give me that letter because another merchant had bought out the lease and paid off the buyout amount.  I do not have another merchant service.  Also, I had incorrectly stated in my first complaint that I had received equipment from First Data.  I never received any equipment from them.  It was actually from another merchant.  
  
  Regards,
  
  ****** *******

  Business Response

  Date: 01/30/2025

  Nothing is owed at this time as completed a buyback from the ************************ (***) for the lease completed.

  Thank you
  Fiserv

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small business handcrafting and selling purses at fairs. As sales volume is very small, I looked for an inexpensive solution to get payments from customers. I was attracted by an advertisement from Merchant Industry, a representative of First Data Merchant Services, promising no fees and inexpensive point of sale devices. Based on information provided by their salesperson ******* *****, in April 2024 I got the Valor VP550 supposedly free, but was charged for it. On 4/17 I contacted him, who replied I have already informed them of the refund you should be getting it back in a few business days, what never happened.On 5/2 I was charged $35 and on 5/15 $46.17. I questioned and he replied that those were probably the first month of payment for the device and intermin fee (one time charge from visa mas master) from First Data Merchant Services. Despite that, on 6/3 I was charged $39.25.The device has no option to set the sales tax rate, and I sell at counties with different rates. ******* told me he would activate that option but did not. Their support stated the device does not have such feature.Due to it, on 6/3 I asked ******* about returning the device. He replied, You can return it. However, instead of providing me with instructions to do it without penalties, he sent me offensive messages.Because of incorrect information, lack an essential function, and the offensiveness of the salesperson, I requested through the BBB the cancellation of the rental and of the transaction processing contracts with no additional payments.After several interactions and months, the processing contract was cancelled, but the monthly rental was not. I am still paying, even though I don't use it, as transactions are no longer being processed. I contacted First Data who required that I pay for the device in full to return it. Merchant Industry, representing First Data, practiced tied selling, an illegal practice, and now I am stuck for 48 months with a useless device.

  Business Response

  Date: 01/21/2025

  Ms. *****, 

  Thank you for reaching out with the stated concerns. 

  We have attached a copy of the Lease Subscription Agreement which clearly states that the agreement is for a non-cancelable 48 month term at $30 monthly. Also, attached is the acknowledgement form initialed and signed confirming you are aware of the agreement and understand it is non-cancelable. 

  Please contact First Data Global Leasing at ************ to discuss options and costs to buyout/close lease. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I signed the agreement after being misled by Merchant Industry's sales **** acting as First Data's sales representative, as documented on the contract. Furthermore, tied selling is an illegal practice what should void the agreement. Regarding the suggestion of contacting First Data to discuss costs to close the lease, I had already done that before contacting the BBB and the option offered was for me to pay the entire remaining balance, in excess of one thousand dollars, what is not a reasonable option considering that currently the device has no use.
  
  Regards,
  
  ******** ***** Y *****

  Business Response

  Date: 01/22/2025

  Ms. *****,  
  
  Thank you for reaching out with the stated concerns. As previously stated we have attached a copy of the Lease Subscription Agreement which clearly states that the agreement is for a non-cancelable 48-month term at $30 monthly. Also, attached is the acknowledgement form initialed and signed confirming you are aware of the agreement and understand it is non-cancelable. 
  You will need to contact First Data Global Leasing at ************ to discuss options and costs to buyout/close the lease. 
  
  Thank You, Fiserv

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been waiting from a check from this company since 11/13/24. No one is going the extra mile to figure out if a check was actually mailed out or not. Even when speaking with a supervisor. They just read the notes. No additional contacts to see where the check is.

  Business Response

  Date: 12/27/2024

  Thank you for bringing your concerns to our attention.  Our records reflect that check no. ********* for $1662.00 was mailed and cashed on 12/24/24.  If you have any further questions, please reach out to Money Network **************** at **************.