Credit Card Equipment
First DataThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 589 total complaints in the last 3 years.
- 209 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/09/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First Data Canada, company that used to provide debit/credit machine and services for our business took $563.87 from our business account on October 2024. without an authorization. We stopped using their services in August 2024.We called them numerous times. First time they admitted that it was their mistake and promised to return the money within 5 business days. The money was not returned. After that, every time we call, there is a different answer, and no ************************* was the same issue in February 2024, when they were supposed to exchange their machine, that we purchased because it was not working properly. They confirmed with us that there will only be charge about $60 for delivery.However, $904 were taken from our account without authorization. At that time it was the same story: the first time we called they confirmed that they made a mistake and promised to return the money to the account. After many conversations with them, when every time they were saying that there is no record of that, or promising to return, or just answering by repeating what we were saying, they never gave us money back. This was the reason why we stop using this company. We notified them in July 2024 and stopped using their services in August. However, on October 1st they, again, took $563.87 from our account. Please help us to get our money back. Thank youBusiness Response
Date: 11/25/2024
Ms. **********,
Thank you for contacting us with the stated concerns. Thank you for your patience while we reviewed your account. We apologize for any inconvenience or frustration caused.
A refund has been issued for $1299.00 to the bank account on file. Please allow 7-10 business days to see the deposit to your account.
If you have any questions or concerns, please do not hesitate to contact us at **************.
Thank You, Fiserv
Customer Answer
Date: 11/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
Contemporary Conservatory Of ******************* **** **********, CeoInitial Complaint
Date:11/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business Estetica by ***** was closed July 1st 2022. We canceled our account with ******************** inJuly 2022 and returned credit card processing equipment using the prepaid label provided us via *****. FDMS continued to charge our bank account a monthly fee $25.62 every month. They also charged us for not returning the credit card processing equipment $405.18 The equipment was shipped and we canceled their services in July 2022. I did not monitor the business account in ******* since there were no further credit card transactions or sales by the closed business and I moved out of state.Business Response
Date: 11/28/2024
Mr. ******,
Thank you for bringing the stated concerns to our attention. We have issued a refund for payments billed from July 2022 to present, total amount of $747.96. Please allow 3-5 business to see the funding deposit.
Please do not hesitate to reach out should you have any further questions.
Thank You, Fiserv
Customer Answer
Date: 12/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewedwe are satisfied with the return of the monthly charges that continued after closing our account with ********************. However, there still remains the charges for the returned credit card equipment of $405.18 that was deducted from our business account. We returned the equipment in good faith using the prepaid label they sent to us for *****. I was told they received notice that it was shipped but didnt arrive at their warehouse. I feel that this was a mistake at their warehouse or perhaps it was stolen and we should not be held responsible.
Regards,
****** ******Business Response
Date: 12/10/2024
Mr. ******,
A refund has been processed for the additional refund for non return of equipment. Please allow 5-7 business days for the deposit.
Thank You, Fiserv
Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:11/06/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Services were canceled over 18 months ago and Ive been charged over $8,000 for services not provided.Business Response
Date: 11/15/2024
Mr. Patch,
Thank you for reaching out with the stated concerns. Upon review of your account it appears that you have two active leases attached to your merchant number 526238088888. Closing your merchant account does not cancel your lease, which is a separate agreement with First Data Global Leasing (FDGL). **** does not show any calls in regards to cancelling the lease or returning the equipment.
Lease number *************** we show was a 36 month agreement and is past term. As a courtesy we will close this lease without return of the equipment. Lease number *************** is a 48 month lease agreement with 27 months still remaining. We have attached a copy of the lease agreement for your review. To discuss buyout options of the lease or return of the equipment please contact FDGL at ************.
Thank You, Fiserv
Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have no objection to anyone retrieving the leased equipment. However, the lease with a remaining 27 months was not cancelled by me, it was cancelled by Clover. Indeed, sometime in June or July of 2023 I was forced to get another card processing service because, without notice, Clover cancelled the services. It cannot be your position that Im required to pay for these services, or buyout the lease, when Clover ended services, not my shop. Please advise.
Regards,
******* PatchBusiness Response
Date: 12/09/2024
Thank you for providing the additional information. We are working on closing the lease and will be sending call tags for the return of the equipment. We will contact you directly with instructions when completed.
Thank You, Fiserv
Initial Complaint
Date:11/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been using money network since 2021. Recently ive noticed that there was a direct deposit in my transcripts that I've never received.. July ******* there was a "so-called" deposit of $1,705.14 and I never received it. I've tried calling customer support about and they hung up in my face and called me a liar. I've done research and around that time, money network has sold people's account information to the dark web and lost people's money. Please help me retrieve my money back from these people.Business Response
Date: 11/05/2024
Thank you for bringing your concerns involving your Money Network card to our attention. We have responded to an identical BBB complaint received under BBB Complaint ID: ********.
After further review of your account we reflect a deposit on July 1, 2022 from IRS TREAS 310 TAX REF in the amount of $1,705.14. As a courtesy we have included a statement from June 6, 2022 through July 6, 2022 for your records and review. We disagree with your alleged claim that our business may have been involved selling information to the dark web. We understand the importance of data privacy and security and take such matters very seriously. We want to address these concerns directly and transparently to reassure you about our commitment to protecting your data. First and foremost, we want to clarify that our company does not engage in the sale of any customer or user information, let alone on unauthorized platforms like the dark web. Data privacy and security are foundational to our operations, and we adhere to the stringent policies to ensure compliance with all applicable laws and regulations.? We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.Thank you,
FiservInitial Complaint
Date:11/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First problem I have is that their app as well as their website glitches constantly! You type your login information in and then hit the sign in button. The screen does its little loading symbol then you are still at the exact same screen. It takes you trying to log in multiple times, sometimes over multiple days before you can actually log into your account. This happens on their app as well as the website. It can take days before you can successfully log into your account. Next is how much their app glitches. When you log in sometimes your main screen doesnt show your account balance. You have to set filters to even see how much money you have in your account. Sometimes even doing that doesnt show your account balance. Sometimes when you click on the app to log in your account balance shows up before you even log in. Their whole app is terrible! I could go on and on about the many problems myself and other coworkers have to deal with to even have access to our own money! My major problem right now is that I cannot access my money at all. I have been trying for days to transfer my money out of the app and into my bank account. Im tired of using this untrustworthy and unreliable app. I cant even do that! Every time I try to transfer my money I get an error message. I have tried to transfer my money on the app, on their website using my laptop and even over the phone using their automated service. Everything single time it is an error message! I have $9,000 in this account and I cannot access it! I have spoken to their customer service representative multiple times and have set to get a solution or have access to my money. I have even been on the phone with a representative for a half hour trying all the multiple ways to transfer my money and nothing worked. I was told to wait 24 hours. I tried again 24 hours later and I still cant access my money! I want my money out! Their services are unreliable. Now $9,000 of my money for my childs future is held hostage.Business Response
Date: 11/18/2024
Thank you for bringing your concerns regarding your Money Network card to our attention. After review of the information provided in the above complaint, we apologize for the experience you have had using the website/ app. Our recommendation for the website is to try utilizing a different internet browser. Our records indicate the bank ACH transfers have been failing and have issued a new card to the address on file. You should expect to receive the new card within 10 - 14 business days.
We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.Thank you,
Fiserv
Initial Complaint
Date:11/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work for ******* industrial service formerly certified safety. Our per diem pay is loaded into our money network account. My job is done and Ive been trying to transfer my money into my personal checking account. I havent been able to access my money except through atm withdrawal which is limited to $400 per day. Ive contacted them and they said suspected fraudulent activity. It cant be there hasnt been any activity on my account. The app doesnt work most of the time so you cant login. I first tried the face login and that didnt work did I typed in my username and password and that worked. I tried to transfer my balance into my account and it said invalid request even tho the funds was there. Im using the same device, the same login, transferring money into the same account Ive been using for years. Nothing has changed. She told me to change my password and contact my bank because it could be them. I did that and my bank said its not them. The transactions has never reached them. For verification they send codes via text and email that *** had to enter several times. I contact them this morning and no progress. He said they will send me checks which takes 7-10 business days. I cant pay my mortgage or car note with a debit card. I need my money. Shouldnt be this complicated to access your own funds or to resolve any issues when nothing, the phone number, account numbers, address, email has changed. Everything is the same as when I used it any other time. There is ******** at the time Im posting this.Business Response
Date: 11/18/2024
Thank you for bringing your concerns involving your Money Network card to our attention. After review of the information provided in the above complaint, we reflect that you were successfully able to transfer the funds on the account in the amount of $3,950.12 on November 06, 2024.
We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, please contact **************** at **************.
Thank you,
Fiserv
Initial Complaint
Date:10/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original transaction took place the beginning of September 2024. The amount of money is $132.16 plus compensation. The business was to provide a POS system, where you would receive the money the next business day. The business has not tried to resolve anything. I have been lied to, cheated money from, on hold for hours, hung up on, spoke extremely loudly too, spoke rudely and disrespectfully to. Received my payments from families weeks after the company took the money. We are a small dance school that focuses on faith, hope and charity. I am a cancer patient trying to live out a dream. The energy I have is not to be used in such a negative form. I would like to close the account, receive my full refund with compensation as approved.Business Response
Date: 10/27/2024
Ms. ********,
Thank you for reaching out with the stated concerns. We apologize for any frustration caused.
Your merchant account was closed on October 10, 2024. A refund for the cost of equipment in the amount of $132.29 was issued on October 16, 2024.If you have any further questions or concerns do not hesitate to reach out.
Thank You, Fiserv
Initial Complaint
Date:10/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ok on September ******* me and my daughter went to drive through atm that I was using constantly in ******* after I called and set a travel notice now when I went to the atm with my daughter the atm was on her side of the car and she accidentally enter my pin wrong which led to ********************************************* placing my card on hold when I called them right away they told me to send documents showing my recent atm withdrawals and social security deposit which I sent about ********************************************************************************************** it would take up to 3 to 5 business days to be reviewed and have my account released from the hold its been 31 days now and my card is still on hold each time I speak to a supervisor now they either hang up the phone on me when they dont have an answer for me or instruct me to call periodically its been 31 days I have 4000usd in my account and I have no access to my funds for a month now I need my account to be released from the hold All they can do is tell me that there hasnt been an update as yet 31 days and still no updates from the back office and no one can call the back office to find out whats going onBusiness Response
Date: 10/29/2024
Thank you for bringing your concerns involving your Money Network card to our attention. After review of the information provided in the above complaint, we had previously requested supporting documentation for Social Security deposits and ATM withdrawals in *******. However, we have only received statements from Money Network thus far.
To proceed effectively, could you please provide:
1. Official Documentation from the ****************************** confirming deposit details.
2.Detailed Withdrawal Records from the relevant banks or ATMs in ******* to verify the transactions.Your assistance in providing theses documents will greatly help us move forward.
If you have any further questions, you will need to contact **************** at **************.
Thank you,
FiservCustomer Answer
Date: 10/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]Ive already left ******* am back in ************* theres no way for me to get any thing from the Jamaican banks which I dont even have an bank account in ******* I only just use the atm that allows international withdraws Ive already sent my letter from the social security administration I would like to know what are the other alternatives for the withdrawal transactions
Regards,
****** *******Business Response
Date: 11/12/2024
Regarding your concerns the account with ********************************************* is currently locked for safety protocols. You will need to work with the ****************************** and you can reach them at ****************.
Thank you,
Fiserv
Initial Complaint
Date:10/23/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 10/15/2024 I received a ********** from them my first EDD/disability payment. I tried to verify my new card, on their website, got message stating card number was invalid. I planned to call the next day during business hours, but forgot to call. I tried again to verify card on 10/17/24, was informed by *******, from Money Network, that the card was already activated, and had no money. I had the card in my possession, still in the envelope. I informed ******* I wanted to file a dispute. She informed me she was going to mail me the form, and it would get to me in 3 days. Today 10/23/24, I called them again because I had not received anything to start the dispute. I called at 05:05 pm, a representative asked for the transactions amount on the card. I explained to her, that the card was hacked electronically, and did not know the transactions amounts, because I am a new customer. She refused to help me because she could not verify my account. I later called and spoke with another representative who was more helpful, her name is ****, but she was still not able to help me. They sent me a card with no funds, how can anybody steal that information, if it was send on a sealed envelope. The card was in my possession the whole time, and I was not able to activate the card using their website. I am currently recovering from surgery, not working, and Money Network has not been able to fix this problem. I was informed the dispute is going to take 45 days, but I have not been able to even get it started. Please help me get this problem resolved. I called EDD/Disability, they stated is Money Network problems, is up to them to fix problem.Business Response
Date: 11/08/2024
Thank you for bringing your concerns involving your Money Network card to our attention.After review of the information provided in the complaint, we have issued final credits the total amount of $2,141.62 on October 25, 2024. Because the account is closed, a check was issued on November 8, 2024, in the amount of $2,160.00 and was sent to the address on file. The check was sent via ***** with tracking number: 779828350099.
While we believe this resolves your concerns, however, if you have any additional questions or concerns for Money Network, please contact **************** at **************.
Thank you,
FiservCustomer Answer
Date: 11/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for helping me with this problem.
Regards,
********** ******Initial Complaint
Date:10/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my check stolen from this account on 9-25-24 and have not received my money back. I have called and called. They said they mailed a check out but I still have not received it.Business Response
Date: 11/07/2024
Thank you for bringing your concerns to our attention regarding the status of the credit balance refund check. A check was mailed with priority shipping on November 4, 2024 in the amount of $931.42. Our records indicate the check was delivered on November 5, 2024.
While we believe this resolves your concerns, nevertheless, do not hesitate to contact Money Network if you have any additional questions or concerns.
Thank you,
Fiserv
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