Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Merchant Services

  464 The Gables Dr Mcdonough, GA 30253-1903

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2024 I sold my business to another party. They asked to assume my lease for my Clover POS. I have filed the paperwork with First Data and am repeatedly getting email responses telling me things like, my account is past due and they can't complete the paperwork. The account is not and I have sent them emails containing the receipts from their department that handles payments. Every time I send them something they request, they send another email asking for information that has already been provided. This has been going on for way too long. They only have a line you call into, they can't call out supposedly. When I call in, customer service can't help me with the assumption process that I am trying to do. I have continued to make the payments since August for the new owners because First Data can't seem to get their act together. Further they made a mistake accepting a payment in September, admitted fault, corrected the issue in their system, but NO ONE takes the time to read the notes on the account. If the ******************** can't help I will have to contact an attorney.

  Business Response

  Date: 10/23/2024

  Ms. ******,

  Thank you for contacting us with the stated concerns. We apologize for any frustration caused when trying to have the paperwork processed for the assumption of the lease. We can confirm that the lease assumption has now been completed. We thank you for your patience. 

  If you have any further questions please do not hesitate to contact First Data Global Leasing. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 10/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using money network since the year of 2021 when I started working. Around July of 2022, on my paper statements, money network claims I had a deposit of $1,705.14. I've been calling customer service to tell them that I never received that deposit or a notification of that deposit coming to me. They called me a liar and hung up in my face. I did do some research only to find out that they sold people's account information to the dark web around July of 2022 and allowed those hackers/thieves to take money from people's accounts. Please help me get my money back from these people.

  Business Response

  Date: 10/29/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After further review of your account we reflect a deposit on July 1, 2022 from *** TREAS 310 TAX REF in the amount of $1,705.14. As a courtesy we have included a statement from June 6, 2022 through July 6, 2022 for your records and review.
  
  We disagree with your alleged claim that our business may have been involved selling information to the dark web. We understand the importance of data privacy and security and take such matters very seriously. We want to address these concerns directly and transparently to reassure you about our commitment to protecting your data.

  First and foremost, we want to clarify that our company does not engage in the sale of any customer or user information, let alone on unauthorized platforms like the dark web. Data privacy and security are foundational to our operations, and we adhere to the stringent policies to ensure compliance with all applicable laws and regulations.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had two accounts for our businesses with First Data for some time now. Throughout our relationship, we have encountered numerous issues, including unauthorized ACH charges due to errors on their part.Most recently, after requesting the closure of one account due to low usage, we discovered that they deducted an astonishing total of $520.19 from our checking accounts on October 3, 2024. This included three unauthorized transactions of $276.04, $123.70, and $120.45. It feels as though they treat your checking account like their own piggy bank, showing a complete lack of respect for your time, money, and the agreed-upon terms. You will end up paying way more in terms of time and money by dealing with this company as we learnt this hard way now.Moreover, their customer support has proven to be ineffective. Our attempts to resolve these issues over the phone were met with representatives who could not provide any meaningful assistance. We were often left on hold for long periods without answers, leading to further frustration.Due to these ongoing problems, we have decided to close our remaining account, as we no longer trust this company with our business. The combination of unauthorized charges and poor customer service is unacceptable and has resulted in the loss of our hard-earned money.We hope that by sharing this experience, we can reach a resolution and help others make informed decisions when considering First Data for their merchant services.

  Business Response

  Date: 10/17/2024

  Mr. Menra,

  Thank you for reaching out with the stated concerns. We apologize that the agents were unable to explain the valid fees that you were billed on both your merchant accounts and apologize for any frustration encountered. We will review the calls and provide feedback/training to those agents as needed. We appreciate you bringing the issue to our attention. 

  Regarding the merchant account that you closed, # 984236113887. Debits on October 3rd would be for your September billing period. The fees billed on this account, ************ higher then normal because on top of monthly processing fees for the month of September you are billed the Annual Compliance Fee of $99. This is a yearly fee billed for the prior year. Attached, for your review, is included the September 2024 along with your September 2023 statements showing that annual September billing. A review of our records show we spoke to you in 2020 regarding this same fee and at that time gave you a partial courtesy refund since you stated you were unaware of the fee. It was verified to be listed in your original signed contract.  As a courtesy, we have issued a refund for the $99 fee as we realize you may not have been expecting this on your closed account. Please allow 7-10 business days to see the refund deposit to your bank account. 

  The same fee applies to your second merchant account, # ***********. You were billed your standard merchant processing fees along with the Annual Compliance Fee of $99. Additionally, on this account you are billed an Annual Maintenance Fee. Previously, that Fee was billed for $79 annually in December. As noted on your April 2024 statement, the Annual Maintenance Fee would be increased to $99 and be billed on your September 2024 statement. Attached, for your review, you will also find your December 2023, April 2024, and September 2024 statements. These are valid fees and as such are not refundable. 

  Merchant $284215178882 is an open account. Although your complaint states you also closed this account, we have no record of a closure request on this second account. This account will remain open until we receive your formal request for closure. You may call call customer service at ************ to request cancellation or for any further questions you have on the account. 

  Thank You, Fiserv

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  2 Questions on account #************:
  1) Why an annual maintenance fees of $149 was charged after an account has already been closed?
  2) Can you provide supporting documentation for where and when was maintenance fee amount of $149 was agreed and allowed to be charged for this account?
  

  Thanks
  

  San Menra

  Business Response

  Date: 11/05/2024

  Mr. Menra,

  Please see the attached April 2024 statement which list under IMPORTANT INFORMATION ABOUT YOUR ACCOUT details of the fee that will be charged and when. 

  IMPORTANT INFORMATION ABOUT YOUR ACCOUNT
  IMPORTANT NOTICE: Important Information: Effective June 1, 2024, we are amending your merchant agreement to reflect a rate
  update of your Annual Maintenance Fee to $149. Continued use of your merchant account after May 31, 2024, will constitute yourvc
  acceptance of these terms. If you have any questions, please call the customer service number listed at the top of your statement.

  Thank You, Fiserv

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car dealership sold a 2014 ****** Prius to a customer on July 30, 2024. The customer used ********************'s credit card machine to pay a total of ***** US dollars in two times, the first time was ***** US dollars, and the handling fee was 90 US dollars. The second time was ***** US dollars, with a handling fee of 120 US dollars. The customer successfully paid ***** US dollars to Clover, but Clover said it was risky to swipe the card this time. To this day, Clover still has not transferred the car payment to our company. We called their customer service more than a dozen times, but they kept shirking responsibility and refusing to give us the car payment we deserved. During this period, we fully cooperated with the Clover company and uploaded all the materials they needed, but they still did not give us the car payment. The customer had already driven away the car after paying on July 30, 2024. The clover company has been withholding our money for a long time without reason, and we still have not received the car payment we should have received.

  Business Response

  Date: 10/24/2024

  Mr. Li,

  Thank you for reaching out with the stated concerns. 

  We are able to release the funds on hold. We need you to verify if the *************** account on file ending in 9906 is still open and able to receive the deposit. If it is not, we would need to send a check for the funds.

  Thank You, Fiserv

  Customer Answer

  Date: 10/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Jiao Li
  

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed I received A direct deposit on Wednesday 10/09/2024, & then on 10/11/2024, LIES, Then I was informed by A man And A women/ Indian Immigrants who barely can speak English, at the Money Network ************* number. I am missing A direct deposit of $205.54, I already had money in my account prior to 10/11/2024.This company is robbing the employees. They're barely speak English, the phones are hard to hear someone, it's always loud in the back round of this ghetto office. I been getting paid Evey week on Fridays since I started working with this company back in July 2024. However, today Friday 10/11/2024 I am not paid my direct deposit, and the phone was cutting in and out because lies was trying to get cut off of the recorded line.I was told my money would be on my account in the am, then I was told my money was pending on my account, then I was told I spent my money...!!! Make it make sense. lts been a lot of fraudulent activity even with other complaints, how is this business still even standing at this point in 2024......?

  Business Response

  Date: 10/15/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After review of your account and the information provided in the above complaint, our records indicate a deposit in the amount of $205.84 was applied to your account on October 09, 2024, and those funds were made available for use on October 11, 2024.
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging decline fees for not using their ATM locations

  Business Response

  Date: 10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your account and the associated fees regarding the complaint, we have attached the Money Network Service Account Holder Agreement and associated fees. To avoid having the associated fees billed on the account, you may utilize the following website: ************************************************************************* to locate in-network ATMS where no fee is associated. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  
  Thank you, 
  Fiserv
  

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a grocery order at *******. A temporary hold was placed on my card, ******* received the final payment yet Money Network refuses to release the hold according to their own policies as listed on their website and in their terms of use as stated.

  Business Response

  Date: 10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.After further review of your account and the information provided in the complaint, we reflect the card is able to be used and there is no hold on the card currently.

  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  Thank you,

  Fiserv

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1/2024 I received my card and upon trying to activate the card I was forced to contact customer service. I was then told my card had been used in another state, 2 transactions totaling $1006. I now have to wait ***** days to possibly be issued a credit. I requested a check been mailed overnight and was told that wasnt an option. I have to wait 14 days. When I read complaints here Im seeing people received and were refunded for expedited shipping. This company is a joke, and there is clearly an inside job happening as there are hundreds of complaints from people about money mysteriously being taken. There is no accountability.

  Business Response

  Date: 10/18/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the complaint, we have accepted and issued final credits in the total amount of $1,007.00 on October 4, 2024. Due to the account being closed, a check was issued on October 8, 2024. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 

  Thank you, 
  Fiserv 

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My edd had issued me the amount of ***** on September 16, 2024. I was told that a card was suppose to be mailed in 7-10 business days on the 19th of September. I received the card on September 23rd and that night I called to activate my card and was not able to. My call was then transferred to customer service where they accessed my account and told me that the card issued had already been activated and used. The lady then told me that she closed my account since it was already used and my information was changed. She had then informed me that they would expedite a new card for next funding from the edd as well as the remainder of the money which was 129 dollars in check. She then said I had to file a dispute which I filed that same night. Tuesday September 24th I called again to speak to a supervisor ****** or ***** was his name and was told that the account was closed and the check and card was expedited and should be received by the end of the week. He had also explained that my account was activated on Friday September 20th and that the amount of ***** and something had been withdrawn on Saturday September 21st from a **********. Today is September ******************************************* my new card. I called again to see what is the activity with my account and was told that a new account will not be opened till edd sends my next check amount to them. The lady also said the check was not issued till the 26th of September. She then proceeded to explain that a new card has not processed or sent till the new balance come in.

  Business Response

  Date: 10/03/2024

  Thank you for bringing your concerns involving your Money Network card to our attention and we apologize for any difficulties you may have experienced trying to resolve this issue. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,510.50 on October 2, 2024.

  If you have any additional questions or concerns, please contact **************** at **************.

  Thank you,
  Fiserv

  Customer Answer

  Date: 10/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on disability after surgery and get payments from EDD. My last payment was September 1st so after 3 weeks I finally got a hold of someone and they explained that they had put my payments on hold because of suspected fraud. I was able to confirm my information and then a $4000 payment was made via direct deposit via Money Network for the missed days. After 4 days of not appearing in my bank account, I called EDD and they gave me the Money Network line where I discovered via their automated information that MN allowed my bank account information to be changed and the deposit went to a bank account I do not have nor did I change to. This after the first 4 payments were successfully deposited to the correct account. I cannot get a hold of a person to help me at Money Network. ALL of their phone numbers are just automation and do not have an option for an agent. This money is my lifeline while Im recovering and I need to be able to talk to someone ASAP. Is there any other way I can get a hold of Money Network? Their service is non-existent and they have allowed me to be defrauded of my disability money. I really need some help.

  Business Response

  Date: 09/30/2024

  Thank you for bringing your concerns involving your Money Network cards to our attention regarding not receiving your EDD benefit payments card to our attention. 

  
  Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns.They can be reached at the following below:
  Disability or Paid Family Leave
  By phone: **************
  By fax: **************
  By mail: EDD PO Box ******, MIC 29P
  **********, ** 94280-0225

  
  If you have any additional questions or concerns for Money Network, please contact **************** at **************.

  
  Thank you,
  Fiserv

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As stated in the original complaint this was a direct deposit that is facilitated by Money Direct.  This is NOT a debit card.  I have been in touch repetedly with EDD and they say once the payment is sent from them to Money Direct for the direct deposit, it becomes an issue that Money Direct needs to handle.  You are the third party that does the direct deposit and YOU are the business that send my payment to a bank account that was not associated with my account or in my name.  I need a phone number to speak to someone at Money Direct please.  EDD can not help me.

  Regards,
  
  **** ********

  Business Response

  Date: 10/04/2024

  Thank you for bringing your concerns involving Money Direct. As that is solely separate entity from Money Network, we are unable to assist.  Please reach out to Money Direct with the questions and issues you are experiencing.
  
  Money Network does not have an EDD card issued in your name. You will need to reach out to the ******************************************** directly regarding your concerns. They can be reached at the following below:
  Disability or Paid Family Leave
  By phone: **************
  By fax: **************
  By mail: EDD PO Box ******, MIC 29P
  **********, ** 94280-0225
  
  If you have any additional questions or concerns for Money Network, please contact **************** at **************.
  
  Thank you,
  Fiserv