Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services, Inc.

  750 La Playa St San Francisco, CA 94121-3262

• 

  First Data

  5100 N Federal Hwy Ste 402 Ft Lauderdale, FL 33308-3847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud on my account. Someone took $140 out of my account when I tried to ask for a dispute they said its going to take up to 6 months for the dispute which is ridiculous. I need my money

  Business Response

  Date: 09/04/2024

  Dear ***************************,
  
  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $140.10 on September 03, 2024.
  
  If you have any additional questions or concerns, please contact **************** at **************.
  
  Thank you,
  Fiserv
  
  

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company I work with is with money Network with banking Our payroll. August 1st and 2nd there were transaction make with my car that I have seen nor made for Tiktok Ads so I called customer ******************** and canceled my card and had to send another. They told me I can dispute it so I filled out the paperwork emailed it back on the August 9th and they still have received my email I been calling and they been just hanging up the phone are sending me in Circle. I tried calling to put a complaint with them and that line does work either.. I just need help ..

  Business Response

  Date: 09/05/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $305.00 on September 04, 2024.
  
  If you have any additional questions or concerns, please contact **************** at **************.

• Initial Complaint

  Date:08/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ****** I filed for Family Paid Leave with EDD and requested for any deposits be DD to my ***** Fargo checking account, The *** was granted by EDD and a Deposit for $2373.24 was made to a prepaid card on 7/16/24. This should have never happened since I request it be DD to my checking ******** On 7/17/24 a fraudulent ACH transaction in the amount of $2349.55 was made out of the prepaid card to ***** ******** I went to ***** with the account information and inquired about any open accounts in my name and there were none found, I filed a fraud complaint with Money Network as soon as I found out about the situation on 7/22/24 via telephone. On 7/23/24 Money Network mailed me a letter stating they had investigated and found no error thus my dispute claim had been closed. I have since filed an appeal via email on 8/2/24 regarding their erroneous findings but they say it could take up to 90 days for a resolution to this matter that like I mentioned before should have never happened since I requested direct deposit into my personal bank account and received a letter stating it was granted . I called on 8/6/24 and was instructed to give it a few more days since my appeal had not yet been updated. So per their instructions I called back on 8/9/24 and was advised that my appeal was in process. I called back on 8/15/24 and now was advised that my appeal had never been received and would have to submit a new appeal and the time frame would start all over again. I have tried on numerous occasions and requested to speak to a supervisor and have been denied my request and just transferred to an ********************** I am a single mother that is now struggling to get by because of a financial institution that by what I have researched online is aware of this ongoing financial fraud issue since I am not the only person this has happened to.

  Business Response

  Date: 09/05/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $2,349.55 on August 21, 2024.
  
  If you have any additional questions or concerns, please contact **************** at **************. 
  
  Thank you, 
  
  Fiserv

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30th I pulled $500 cash from my exceed card ending in 1695. The 1st transaction was declined. The 2nd transaction went thru. Exceed money network charged my card $500 for both transactions. I contacted them & filed a dispute, they received the written dispute on May 9. I provided them with all documentation. I call them weekly & still there is no resolution. I filed 3 complaints with the company & keep requesting it to be escalated & it has still not been resolved. No one can give me an update. I was told the investigation could take up to 90 days. It has been almost 4 months now. What is there to investigate? I provided the receipts that clearly show the 1st transaction was declined. It's $500. I'm not going to go away. Please help.

  Business Response

  Date: 08/27/2024

  Thank you for bringing your concerns to our attention. We have reviewed Dispute Case CMS202405090223473000. The denial will be upheld as the transaction was credited back to the account on 05/16/2024 for $500.00. A final resolution letter was sent on 8/21/24. If you have any further questions, please reach out to Money Network **************** at ********************.

   

  Thank you,

  Fiserv

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hi.  My name is ************************* and this is concerning complaint #******** filed against Exceed netspend.  On April 30th they charged my debit card $500 twice.  The first charge on the retailers end was denied and I only received one transaction of $500.  I have been contacting the company every week for 4 months to be reimbursed my $500.  I immediately reported it to Exceed and sent documentation to prove.  Every time I call to check the status, I am told that the claim is under investigation and there is no resolution.  All of a sudden, now that I have contacted the better business bureau, they are claiming that they credited my account on May 16th, which is an absolute lie.  My account has not been credited, and I can only view my transactions for the last 90 days, how convenient that I can no longer view May 16.  If my account had been credited way back then, which it wasnt, why every week when I call they tell me the matter has still not been resolved.  Its $500.  It is not a small amount and I need it back!  Thank you for your help.
  
  Regards,
  
  *************************

  Business Response

  Date: 08/30/2024

  Thank you for bringing your concerns to our attention. We have reviewed Dispute Case CMS202405090223473000 and our records reflect two ATM transactions at Wal-Mart on April 30, 2024 for $500.00 below. 

  04/30/2024 12:06:22 PM PDTEmv WAL-MART #**** ELKO ELKO NVUS($500.00)$3,017.88 
  04/30/2024 12:05:28 PM PDTWAL-MART #**** ELKO ELKO NVUS($500.00)$3,517.88 

  The denial will be upheld as the transaction was credited back to the account on 05/16/2024 for $500.00. See below:

  05/16/2024 06:00:56 AM PDTMan *** -STAR ***ustment - ELKO ELKO NV$500.00$2,594.76 

  A final resolution letter was sent on 8/21/24. If you have any further questions, please reach out to Money Network **************** at ********************.
  

  Thank you, 

  Fiserv

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started with calls from a representative, back in May of this year, by the name of ******* ****** from Direct Card Solutions ************ informed me I qualified for discounted rates as results of a lawsuit so she had to switch me to a wholesale account. This representative never mentioned switching to a new company, or that there would be an associated contract. I explained that I am going to retire within 1 year and was concerned with any contract termination issues, she reassured me that as long as I return the card reader machine that the contract would be cancelled without issue. ******* sent me some paperwork to "sign" the paperwork had no specific terms listed, it was essentially a blank document, I asked her about this prior to checking the boxes electronically and she reassured me it would follow what she informed to me in terms of cancellation and rates etc. Now shortly after the paperwork was sent back and forth the Clover equipment showed up, she called to assist with setup. Once setup the first paper bill showed up stating completely different amounts then what was discussed. When I called ******* to inquire she would not return my calls, vm stated she was out of the country. I called the number listed on the letter and First data Merchant Services and asked them to cancel the whole thing First Data stated they had to talk to the rep ******* to proceed. I have been bounced around since considering there are at least 3 company names listed depending who and what paper I am looking at. I am 67 years old and not tech saavy, Iam trying to run my business and prepare for retiring and shutting my business down I can no longer deal with the harassing phone calls and threatening letters based all on fraudulently obtained documents. The representative ******* was deceitful and no completely negates the fact that she had me sign documents as per our conversations and that she would never say it could be cancelled with the return of their equpmnt, now blocked

  Business Response

  Date: 08/19/2024

  Mr. Niznak,

  Thank you for reaching out with the stated concerns. 

  The agreement was signed online through ********, which provides you the documents to sign and return online. Once signed you are sent a copy of the documents. Please provide a copy of the agreement you signed to support the claim of a blank document. Our contact received is not blank. 

   

  Thank You, Fiserv

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was not involved in the process as I could not hear the *** over the phone. I had a family member talk to ******* over speaker. There were no terms listed in the docusign document that was sent over. The signature they have on file is not mine, my legal name is not listed on the documentation. ******* was informed that the document was blank she insisted it was all the same as our current agreement besides the wholesale rate 3% and 10 cents per transaction. ******* was told multiple times that I was going to be retiring soon (less than 1 year) and she again confirmed as long as the equipment was returned that the contract could be cancelled without issue.  ******* mis***resented the majority of information considering that she made said it was the same company I was already dealing with, untrue I later find out its fiserv/clover/direct card solutions? ******* confirmed there was no rental terms or cost for the card reader machine AND that as long as the equipment was returned that there would be no issue in cancellation considering I will be retiring shortly, also untrue. I have tried calling to get this whole contract dilemma resolved. I have called any contact number I can find and no one can give me information or resolution or even a next step. Most contacts say they have to reach out to ******* as the *** to proceed. I never receive a call back from anyone. Upon calling ******* to inquiry and cancel, she was extremely rude, wouldnt give us a chance to speak a full sentence, stated she would NEVER say that we can cancel with the return of the equipment, denies pretty much anything we spoke about previously, AND hung up on us mid conversation and blocked our number so we cant even get in touch with her. Now I am not sure how to proceed as anything according to fiserv has to go through her, we have no contact access and worry as her business practices thus far have been nothing but deceitful, and fiserv nor clover contact me with any response.

  Considering most businesses record their calls for "quality assurance or training purposes" there should be record of the interactions we have had with her. This is the only thing I can think to trace and confirm information.

  All I want to do is give them their equipment back and cancel the entire agreement. I was given false information from the very beginning.

  Regards,

  
  ****** ******

  Business Response

  Date: 09/26/2024

  Mr. Niznak,

  Our team has reached out to you and provided the cancellation form. We not yet received the form back. In order to close the merchant account the form needs to be completed and returned. Once it is received we can move forwarded with the cancellation. 

  Please do not hesitate to respond or contact customer service should you have any questions. 

  Thank You, Fiserv

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not comfortable filling out my personal information online. Also I would like to confirm that there will be no charges I get surprised once the cancellation forms are signed. Please confirm that there will be no fees, charges, or any type of financial obligation assigned with the completion of these forms, and any possible options for a cancellation letter that doesn't require me to enter my personal information on the computer.
  
  Regards,
  
  ****** ******

  Business Response

  Date: 10/07/2024

  Mr. ******,

  Thank you for following up. We will use this BBB complaint as your formal request to close the account and cancel for you. There are no cancellation fees and there will be no merchant fees for October. 

  If you have any further questions or concerns, please do not hesitate to reach out. 

  Thank You, Fiserv

   

   

  Customer Answer

  Date: 10/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegations made by Consumer Resolution Services (TeleCheck) that I have outstanding unpaid monies to ******* on 6/11/2024, account #***6582, check #******** are false. I have no account now or ever with *******.

  Business Response

  Date: 09/06/2024

  IMPORTANT NOTICE: 
  REFER TO TRACKING NUMBER 
  587958 
  IN ALL FUTURE CORRESPONDENCE 
  
  September 6, 2024 
   
  ************************;
  ********************;
  ***********, ** 87109 
  
  RE: BBB Complaint No. ******** / ************************;
  Reference numbers: 44-241674425374 & 44-241714425182 
          Original Creditor: ******* 
          Current Creditor: TeleCheck Services, LLC 
  
  Dear ************, 
   
  TeleCheck has received your BBB complaint disputing the above-referenced items which you believe was the result of forgery, fraud, or identity theft. We would like to sincerely apologize for any inconvenience, embarrassment, or frustration that these debt items have caused you. 
    
  For background, TeleCheck is a check acceptance and check processing company which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.  TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept.  In those instances, TeleCheck will issue a Code 3 decline.    
   
  Based on the information you provided, TeleCheck located the above-referenced items associated with returned payments which TeleCheck warranted from ******** As part of our investigation, we reached out to ******* for validation of these items. ******* responded with the enclosed electronic receipts which references a $***** check transaction on June 11, 2024 and a $***** check transaction on June 14, 2024. TeleCheck has also enclosed the ******* Pay by Bank Program Terms and Conditions provided by ******** 
   
  TeleCheck was notified these items returned unpaid from the bank on June 15, 2024 and June 19, 2024; upon return of these items, TeleCheck paid ******* for these items as part of its warranty to *******, took ownership of these items, and then 
  _________________________________________________________________________
   1 While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a warranty. 
    
   2 A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit status. TeleCheck does not have access to a check writers account and does not verify account balances as part of the services it provides. 
   
   3 For further information about TeleCheck or if you would like to request your TeleCheck File Report please visit: 
  ************************************************************, or call ******************************* at ************** to request that a form be mailed to you. 
  
  assigned them to its affiliate TRS Recovery Services, **** for collection on July 9, 2024. Below is a summary of the active items in our database:  
   
   
    
  Consumer Name Acct# 
  (Last 4) ID# 
  (Last 4) SS# 
  (Last 4) Check # Original 
  Creditor Check Date $ *** Current Status 
  *********************** ***6582 N/A N/A ******** ******* June 11, 2024 $ ***** Active 
  N/A ***6582 N/A N/A ******** ******* June 14, 2024 $ ***** Active 
  *NOTE: 0 or N/A appearing in grid indicates inapplicability based on transaction type. 
   
  We understand from your complaint that you believe these items may be the product of forgery, fraud, or identity theft. We ask that you provide any information that you have to support these claims. Documentation that best substantiates your claim may include any of the following: 
   
  (1)a TSI Forgery/Identity Theft Declaration (form enclosed); 
  (2)a police report referencing the bank account, the unauthorized activity, and item at issue; 
  (3) a completed FTC Identity Theft Report Affidavit available at www.ftc.gov; or 
  (4) a completed bank affidavit or declaration listing disputed debts. 
   
  Please note that any confidential information you provide is legally protected from unauthorized disclosure. Please send any documentation or information by mail to: Mail: TeleCheck Services, LLC, Attn: ************** P.O. *****************************************************************. If you wish to fax this information, please send it to **************.  If we do not hear from you with further information, we will assume that you accept the validation we have provided and are no longer disputing these items. 
   
  If you would like to request a copy of your TeleCheck File Report, please either visit our website at getassistance.telecheck.com/consumer-file-report.html or if you would like to complete a hard copy form, please call our ******************** at ************** to request we mail you a form.  
   
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary. Please also review the following important notice below. 
    
  NOTICE: If requested, TeleCheck will provide a description of the procedure used to determine the accuracy and completeness of the information and will include in it the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available. Please be advised that consumers have the right to add a statement to their file disputing the accuracy or completeness of the information contained therein. If a determination has been made that the disputed information was inaccurate or cannot be verified, the consumer has the right to request that TeleCheck provide notification of deletion or revision of the inaccurate or unverifiable information to any person specifically designated by the consumer who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the deleted or modified information. If consumer files a statement of dispute, consumer has the right to request that TeleCheck provide a copy of the statement of dispute, or clear and accurate codification or summary thereof, to any person specifically designated by consumer who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the disputed information. 
   
  If disputed information has been deleted and is later reinserted in the file, TeleCheck will notify the consumer, in writing, of this action, within 5 business days of its occurrence. 
   
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK. 
   
  Sincerely, 
   
  *************************;
  Consumer Resolution Services 
  
  Enclosures 

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they have mailed about five cards have not received none

  Business Response

  Date: 08/21/2024

  Thank you for bringing your concerns to our attention. We have located a card that was associated with Wal-Mart, however it has not been utilized since 2022. Additionally the account is linked to your email address but our records reflect a different mailing address. Please contact Money Network **************** at ************** for any additional questions or concerns you may have.

  Thank you,

  Fiserv

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE! This company is extremely FRAUDULENT and now managing deposits for California unemployment and disability. I am unable to access my account due to malfunction of the website and application (the website/application will constantly state "ERROR" or incorrect information even when I am on the phone with their customer service department and going through the steps to "reset" and regain access to my account. I am unable to see any of my charges on my account and the amount of money left in my account. THIS IS COMPLETELY UNACCEPTABLE. I have contacted this company multiple times and was initially requested to "perform steps" to regain access to my account and the steps did NOT WORK. I was then told that I would have communication from their IT department who would look into my account and allow me the ability to regain access within 48 hours. THAT WAS WEEKS AGO AND I STILL HAVE NOT HEARD FROM IT DEPARTMENT AND BEEN UNABLE TO LOGIN TO MY ACCOUNT ON ANY OCCASION. I contacted the company again today and was asked to perform the same steps that DID NOT WORK! I still do not have any access to my account or bank statements. THIS IS COMPLETELY UNFAIR AND I NEVER HAD ANY PROBLEMS WITH ACCESSING MY MONEY OR STATEMENTS WHEN CALIFORNIA USED BANK OF AMERICA! I have heard MULTIPLE COMPLAINTS about other customers having severe problems with accessing their accounts to gain information about their unemployment and disability deposits. I am beginning to think this company is extremely fraudulent and the customer service agents are incompetent in helping customers. I HAVE NEVER HEARD OF A BANK/INSTITUTION THAT WOULD NOT WANT TO IMMEDIATELY HELP CUSTOMERS ACCESS THEIR STATEMENTS AND TRANSACTION HISTORY. I HAVE ALSO NEVER HEARD OF A BANK/INSTITUTION THAT DOES NOT SUPPORT CUSTOMERS WITH IMMEDIATELY RESOLVING ACCOUNT ISSUES! Unfortunately I still have to deal with this company until I can gain access to my account to verify my charges and deposits from EDD.

  Business Response

  Date: 08/30/2024

  Thank you for bringing your concerns to our attention regarding the issues you are experiencing when attempting to access/ view the website or application. We had a Money Network representative contact you to obtain additional information and opened up ticket INC016590562. As updates are made or if more information is required, a representative will contact you. If you have any additional questions or concerns, please contact **************** at **************.

  Thank you,

  Fiserv

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/25/2024 07/26/2024 Disputed transactions from ****. T-MOBILE. RMV.CINESE PLAZA OBTAINED POLICE REPORT AND NO REFUND

  Business Response

  Date: 08/23/2024

  Thank you for bringing your concerns involving your Money Network account our attention. Based on your correspondence, we have initiated a chargeback to the merchant for the disputed item who has until September 30, 2024, to respond. Our records indicate you received. You may contact **************** on or after that date to inquire about the chargeback.
  
  If you have any further questions, please reach out to Money Network **************** at **************.

  Thank you,

  Fiserv

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My merchant account through ********************** was closed in 2019 yet the company has charged me $67/month since the closure. They claim that since I never sent the merchant device back or called to tell them it was damaged they continued to charge me a total of more than $4000.

  Business Response

  Date: 08/26/2024

  ******************,

  Thank you for reaching out with the stated concerns regarding your leased merchant equipment. 

  We can confirm that your merchant account was closed 2/18/2022. Closing your merchant account does not stop or close the lease which is a different agreement. The lease was signed for a *************************************************************************************************************************************************** buyout of the equipment. The lease does not close when the term is completed without return of our equipment.

  The lease agreement also states that insurance needs to be obtained to cover any loss or damage to our equipment either with First Data Global Leasing or through your own business insurance. If the equipment was damaged, First Data Global Leasing, should have been notified and the appropriate insurance claims filed to cover the equipment. We were not notified of any loss or damage. 

  As a courtesy, we have closed out the lease without return of the equipment, and not further payments will be taken, however, no refunds will be issued or are due. 

  If you have any further questions please contact First Data Global Leasing at ************.

  Thank You, ******