Credit Card Equipment
First DataThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 586 total complaints in the last 3 years.
- 206 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SIGNED A CONTRACT WITH LYNX MERCHANT( CREDIT CARD PROCESSOR) WHO THIRD PARTIES THE MERCHANT MACHINE TO FIRST DATA MERCHANT SERVICES.AFTER 2 MONTHS OF USING THE MACHINE AND NEW MERCHANT i CANCELLED SERVICES DUE TO THE THE INTEREST RATE AND OTHER ADDED CHARGES WHICH WERE MISINFORMED TO US BY ******************* OF LYNX MERCHANT SERVICES.HIS NUMBER IS OUT OF SERVICE, HAD NO FURTHER CONTACT WITH HIM ONCE WE SIGNED.I CANCELLED THE CONTRACT AND FIRST DATA KEEPS CHARGING ME $80.47 MONTHLY.THEY SAID i HAVE A 40 MONTH CONTRACT WITH THEM AND CAN NOT BE CANCELLED. I TOLD THEM THE MERCHANT MACHINE WENT BACK TO THEM AS THE CONTRACT WAS CANCELLED. THEY TOLD ME THE CONTRACT CAN NOT BE CANCELLED ALTHOUGH I SENT THE MERCHANT MACHINE BACK. FIRST DATA DOES NOT CARE THAT I DO NOT HAVE THE MACHINE.WHEN I WAS SENDINF IT BACK THROUGH LYNX MERCHANT SERVICES , THEY NEVER SAID TO ME THAT THE MACHINE CONTRACT IS PERMANENT, LYNX TOLD ME THERE WAS NOT CONTRACT AND I CAN CANCELL ANYTIME. WHICH ALL WAS A LIE!!!!!!!!!!!Business Response
Date: 09/23/2024
Mr. Varohan,
Thank you for reaching out with the stated concerns.
Merchant Lynx is a third party and your merchant agreement with them is separate from your lease subscription agreement. Please the attached agreement which was emailed to ***************************** tis is the same email address listed in your complaint. The agreement was electronically signed and returned along with a copy of your drivers license and voided check. The agreement states the lease is a 48 month term that is non cancellable. Returning the equipment does not release you from the lease obligation. The lease is valid. There are options available for buyout of the lease, if you wish to discuss those options please contact First Data Global Leasing at ************.
Thank You, Fiserv
Customer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]Letter sent via mail
Thank you
******** ********
Regards,
***** ********Initial Complaint
Date:09/13/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted this company on 3/6/2024 to let them know that my EDD Money Network Card was stolen as I never received it. They pulled up the card that was issued to me and saw that there were transactions completed as follows: 2024*03*01 * ***** $363.50 2024*02*29 * MCondnald's F1226 * $24.76 2024*02*28 * ***** * $1.00 2024*03*01 * ***** * $1.00 2024*02*28 * ***** * $503.50 I completed the Customer Dispute Case ID * ********************* Form on 3/12/22024 and emailed it to ****************************** They said this process takes 45 * 90 days.I found out that. they denied my dispute and I had to complete the Appeal Form providing proof that I was in ******* when the fraudulant charges were done. I called and confirmed they received my Appearl form. They said this process takes ***** days.Every time I call back and speak with a representative they say that I have to call back because they have no response from the dispute department. I spoke with a Supervisor today by the name of ****** and she said that they re*opened my dispute on 8/30 and this process will take ***** days. I requested to speak with a manager and she said that there was not one available. I asked to speak with a manager/supervisor of the dispute deparment and she said they do not take live calls. This is unacceptable and I have waited more than ***** days for a resolution and I want the money that was stolen from me iao $900.00Business Response
Date: 09/19/2024
Ms. *********,
Thank you for reaching out with the stated concerns. We appreciate your patience while we worked to resolve your issue.
The check has been issued, check number ********* $895.76 Trans number **********. Please allow 7-10 business day to received.
Do not hesitate to contact us should you have any further questions or concerns.
Thank You, Fiserv
Initial Complaint
Date:09/09/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i receive all my pay check thurd money network debit card , my employer deposit my pay check i dont receive all te amounth the deposit ,i also lost money from a purchase i made i never receive the product i bay , money network refuse a dispute for my money backBusiness Response
Date: 09/17/2024
Thank you for bringing your concerns involving your Money Network account our attention. We have reviewed the dispute and the information provided in the above complaint.
we located three dispute claims and would be happy to look into these claims further, however, we need additional information about the disputed transaction such as and what was ordered, in addition to the service / merchandise expected delivery date.
CMS202211141133472120: Merchant dispute of 1 transaction and a total amount of $13.90.
CMS202308010924176460: Fraud unauthorized disputing 10 transactions and a total amount of $958.52
CMS202308050852122250: Fraud unauthorized disputing 3 transactions and a total amount of $29.00
Please contact **************** at ************** to provide the additional information to fully address your concerns.Thank you,
Fiserv
Initial Complaint
Date:09/07/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about Money Network 04/01/2024 - $4,888.08 were transferred out of my account into a different account that does not belong to me. I did not make that transfer.I filed a dispute which was denied and I had to file an appeal after.Until now, I have no received my money back, although I have sent in documents and details to show that I was not responsible for that transfer nor that the account it was transferred too belongs to me. I just really want my money back that was stolen from me. I do strongly believe that this was an inside job done by Money Network.Business Response
Date: 09/17/2024
Thank you for bringing your concerns involving your Money Network account our attention. We have reviewed the dispute and the information provided in the above complaint.
Money Network received a fraud dispute for this ACH transfer on April 02, 2024. Our fraud investigation team reviewed the transfer and found no signs of fraud. The dispute was denied and a resolution letter was sent 04/03/2024.
Money Network's fraud investigation team reviewed this again on September 10, 2024, and did not find any signs of fraud with this transfer or the cardholders account.
Transfer was made to a checking account via the Web with the following information:
Date: 04/01/2024
Amount: $4888.08
Routing number: *********
Account number: ******1289
Receiver name: ****** QUIROZSOLORIO
Trace ID: ***************.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
FiservInitial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a contract with cloverleaf/first/data/fiserv. Which I never realized it was a conglomeration. I thought I signed with cloverleaf for a point of sale machine. Anyway, July 28th 2024 our retail store was broken into. On August 2nd 2024 I reported machine stolen to cloverleaf, they disabled machine and said they would have someone call me within ***** hours. I heard nothing. A week later I called back they said they would get back to me that very day. They never did. They continued taking charges out of our account so I called them again they said I never reported it. I said machine has been shut off since August 2. What do you mean I never reported it? Then eventually they told me i needed to submit a police report I think that was August 28th. I submitted police report number August 29. At no time did they attempt to send me a replacement machine, as there was no communication with any of the companies involved in this contract. On Sept 4 they attempted to pull more money out of the account meanwhile we dont have a machine so no money is going into the account. Which has caused us over 135 dollars in bounce fees. So now they want $103.88 for no service and have costed us 135$. And still want to collect 5 months of 49$ for lease of machine I havent had since July 28, 2024. They are not offering me any service. I just want out of the contract as they are not supplying any service and are horrible to deal with. I would also like bounce fees paid back. Thanks for listeningBusiness Response
Date: 09/30/2024
Ms. ****,
Thank you for reaching out with the stated concerns. We apologize for any frustration caused.
Per our conversation with you, the account has been closed, the cancellation fee waived and the lease has been bought back without return.
If you have any further questions please do not hesitate to reach out at ************** Ext 5522078.
Thank You, Fiserv
Initial Complaint
Date:09/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello BBB*I have been a victim of fraud*I have a current CA EDD Disability claim from an accident. CA EDD approved the claim and then stated I would receive a debit card with money for my disability claim.I received the Money Network debit card for the CA EDD claim in the mail on* 08/31/2024.Money Network Account# **************************** I called on 08/31/2024 to activate the ** debit card and was unable to set up a PIN and when I reached their customer service rep * I was told the account was already activated and the balance of approximately $1500.00 was almost completely spent with 13 on-line transactions either completed or pending with-in just a few hours of the card being activated*I dispute all these transactions as I had never activated the card and my phone call and first contact to Money Network to activate the new card.This is complete fraud and very upsetting. Money Network gave me no clear instructions on how to remedy. I am asking for any assistance in getting this much needed disability money back ASAP.I then looked on-line and can see this is an unfortunate and clear fraud problem with EDD and debit cards from Money Network.Please advise ASAP on how this can be resolved Thank you **** ***********Business Response
Date: 09/09/2024
Dear Mr. ********************* you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute we have issued final credits in the total amount of $1190.67 on September 6, 2024.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
FiservCustomer Answer
Date: 09/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The amount from CA EDD was $1596.57 , that is the full amount needed returned to me to resolve. Money Network response stated they would send back $1190.67.This is short by, $405.90. I will not consider matter final until all funds are returned.
Regards,
**** ***********Business Response
Date: 09/26/2024
Money Network has sent checks in the amounts of $32.70, $1,215.83, and $177.55.
$170.49 is currently missing from your deposit and that is for a Doordash transaction that was not included on dispute ID *********************. You called in to customer service and opened a dispute for that transaction on September 13, 2024, dispute claim CMS202409130810575040. You did send in documentation for CMS202408310908051600, but did not mention/include the $170.49 transaction.
CMS202409130810575040 is currently being investigated, a chargeback was submitted to the merchant for this, and the dispute is pending until November 11, 2024. You have received a provisional credit for the $170.49 while this is being investigated. The provisional credit and was issued September 25, 2024.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
FiservCustomer Answer
Date: 09/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ***********Initial Complaint
Date:09/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a baby on Jan 4 2024 and applied for disability. Disability no longer used Bank of America to send the payment they traded to money network on April 15, 2024 someone hacked into there system and sent my payment to an account that at **************************************************************** said was my account at ***** and they denied my claim. I asked for the checking account number and routing number went to ***** in which ***** stated that account doesnt belong to them and that is not a working account. On ***** I appealed money network denial with the information that ***** provided now they are denying my claim stated that the account is not a working account and that they have no idea where my money is . I have two disabled children and all I am requesting is my money that I have worked hard for.Business Response
Date: 09/09/2024
Dear ****************,
Thank you for being your concerns involving your Money Network card to our attention. After further review of your dispute including additional information that was not previously considered, we have accepted your dispute and issued final credits in the amount of $1372.00 on 9/6/2024.
If you have any additional questions or concerns, please contact **************** at **************.Thank you,
FiservInitial Complaint
Date:08/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I setup a clover business and use it to charge credit cards. Merchant ID: ************ On June 20th the credit team contacted me to request clarification on recent transactions. I responded promptly to their inquiry the same day and provided them all requested data. There are multiple charges on the same card which is why they flagged me, and I explained that I host guests from Booking.com and Booking.com uses virtual cards that i have to charge up to the limit to get my money for my stays. I reached out via email to them July 23rd, July 29th, Aug 1st and August 6th with no response. I then received an overnight letter RE: ************ telling me that they are discontinuing all merchant services. I then called them and the best they could do was set me up with an appointment with someone at the credit team for a call. It was booked for 10:30 AM EST and I never received the call. This is unacceptable and further actions must be taken.Business Response
Date: 09/05/2024
******************,
Thank you for reaching out with your concerns. Attempts to reach you by phone but we were unsuccessful and we were unable to leave a message as your voicemail is full.
The merchant account was closed due to not processing as signed for on the merchant agreement. The account was approved for restaurant sales, however the account was used for processing sales for home rentals. Transactions processed must be in line with information provided on the merchant agreement. If you would like to process sales for home rentals you need to submit an application for a merchant account specifically for that.
Please let us know if you have any further questions.
Thank You, ******
Initial Complaint
Date:08/27/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my money network card stolen in delivery route (mail) and when I call Money Network in early May 2024 about not acquiring my card, they said I had been used and multiple transactions within the county I live but no in town where I reside. The transactions were not approved by me and it was up to ***** dollars in transactions on one day. when I received the dispute form to complete, I was out of town with my ill husband for radiation treatment and was unable to complete it on time. They informed me when I called in June 2024 to send in additional verifications as they had determined I had approved these transactions. I send them my calendar information of my location and information explaining conversations I had with Money Network regarding not receiving my card on such date. I still have not heard back on a resolution. I just returned to work from being on leave for my ill spouse and in a financial crisis with back log bills/expenses to pay. I am very frustrated and disappointed that this is the system/process for customers who really need help. Also, feel that Money network does not have a secure system in place to be able to provide our information without fraud/potential identity theft. I would really appreciate fast action on this matter.Business Response
Date: 09/13/2024
Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $3,189.04 on September 10, 2024.
If you have any additional questions or concerns, please contact **************** at **************.
Thank you,
FiservInitial Complaint
Date:08/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Medicine Room Pharmacy has been recredentialed through SIGIS to accept FSA (HSA) cards due to a change in ownership. My recredentialing was approved 7/26/24 and I have been absolutely unable to resolve the matter of FIRST DATA/FiSERV updating my credit card information so that I can process FSA credit cards. My credit card authority is GRAVITY PAYMENTS and they are unable to resolve until FIRST DATA uploads the new info. My software company is also unable to resolve this for me. I have made several calls to FIRST DATA only to be either disconnected or routed back to Gravity which cannot resolve the issue. I have several patients that need to use their FSA cards and they have been understanding up to this point but I need to resolve this issue. What business does FIRST DATA have to interfere with this government provision? Who else can I contact to resolve this issue? Maybe I should contact my state representative or congressman?Business Response
Date: 08/28/2024
**************,
Thank you for contact us with the stated concerns. We are sorry to hear you having issues getting your cards set up. Unfortunately, I am unable locate your merchant account with the information provided. In order to assist we need to review your account. Please provide your merchant number.
You can respond to this BBB or email us your merchant number and issue at *********************
Thank You, Fiserv
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