Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a debit card from Money Network/ My Banking Direct, a ******* of ************** NA for my unemployment compensation benefits. Within the first week of payments to my card, I began to have unauthorized debits from my account as follows:1/25/2024 ($2.99) by CTYVDT.COM - **************. 1/31/2024. ($47.30) by APESTE.COM - (888)-287-8185.2/08/2024 ($39.99) by ********** - **************.On February 7th I called APESTE to request the pending payment and "subscription" be cancelled and the $47.30 be credited back to my account. To date the ********************** has not been credited back so I called again on February 11th to reinitiate the request for credit. I received assurance the money would be returned with a confirmation # *********. I called TEHEFV on February 10th and did receive a credit back to my account of $39.99 on February 11th. My concern is that these unauthorized charges will continue as I have read many reviews that state that these charges continue to happen until the card is cancelled. I do intend to cancel the card as soon as my direct deposit request is authorized through my Unemployment compensation account. Any assistance you could offer in getting the remaining unauthorized charges credited back to my account and making sure that these debits stop being charged to my account would be greatly appreciated. Thank you for your kind consideration of this matter.

  Business Response

  Date: 02/12/2024

  ******************,

  Thank you for reaching out with the stated concerns. You are able to dispute any unauthorized/fraud charges on your account. You can do this by contacting Money Network **************** at the number on the back of your card. Please call and let the agent know you have unauthorized sales and would like to file a dispute, have the dates and amounts in dispute available when calling. You will be sent paperwork that needs to be completed and returned for an investigation to take place into the charges.

  Thank You, 

  Fiserv

  Customer Answer

  Date: 02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  The amount of $47.30 has been returned to my account. I will contact your customer service department to employ fraud detection on this account. 

  Thank you for your prompt attention to this matter. 

  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up and used Clover (First Data) till August 2023. The last time I used I told agent I wanted to cancel because it took over a week to get paid. A month later they are trying to charge my card. I called again and was transferred and put on hold a non one ever answered. 4 months later they charge me $99. Again I called and they finally canceled account BUT again transferred me this time about returning $99. AGAIN, transferred and blown off. They are STILL sending emails!!!Additionally they sent me an email saying I signed up for Pay Bills and I DID NOT!!!I called ***** back in fall to BLOCK them but didnt realize that this only lasted 3 mos and would have to be implemented again.

  Business Response

  Date: 02/20/2024

  ****************, 

  Thank you for reaching out with the stated concerns. 

  The fee of $99 is an Annual Maintenance Fee billed for January * September 2023 at which time your account was opened. This is a valid fee. However, due to the stop payment we were unable to debit fees for a Clover App in the amount of $14.95 for October, November and December 2023 which would be the reason for the emails. As a courtesy, we have waived this balance and you will receive no further emails. The account was closed December 19,2023.

  Please do not hesitate to contact us should you have any further issues or concerns. 

   

  Thank You, ******

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response wasnt clear   What balance is being waived??  The bank blocked payments because I had requested to have account closed and when it wasnt, I was transferred to nowhere and sat on hold forever   I am asking specific about the $99 and when will that be returned??  This was supposed to be cancelled in August and was the reason I contacted bank about monthly charge attempts and ultimately $99 for a new year I wasnt involved in   

  Regards,
  
  ***********************

  Business Response

  Date: 02/27/2024

  ****************,

  The fee of $99 is an Annual Maintenance Fee billed for January * September 2023 at which time your account was opened. This is a valid fee and will not be refunded. 

  Thank You, ******

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had ongoing random charges that cannot be explained.Our contract ended in August 2022, and our equipment was returned Jan of 2024. No one can explain what these charges are for - i have had different explanations every time. I have a 4.95 charge, a 20 dollar charge, a ***** charge, and a random 120 charge in December (which i have now checked happens every December for unknown reasons) . I have been told that even thought my contract ended I still had to pay for the account being open - a 20 dollar charge per month, the rental fee of 4.95 - but NO ONE can explain the other random charges. Also, i am charged the rental fees even though the equipment was returned, and I asked for our account to be closed - i was told since I asked for my contract to be closed that didn't include our account. I want a refund of all these random fees. We haven't used their services in over two years and cannot get them to stop.

  Random charges that I have found - no explanation given.
  
  Asset Number if required: 103989CA - Returned beginning of Jan 2024.
  
  Lease Number 077 007 3598
  
  I think our account number is ***********
  
  We haven't used them since at least August 2022 so I cant remember. Didnt return the equiptment, was running out the lease on it.
  
  Spoke to ********* last week, complaint Mi002909842 - Said she would get back to us.Never did.
  
  Also,was told only pending charge was for 4.96 for equipment rental - then got charged 33 dollars this week.

  Business Response

  Date: 02/22/2024

  **********,

  We have researched the information you provided. The merchant number *********** belongs to a business under the name of Cafe ******* located at ***************************************. This account was opened 11/8/18 and closed 12/6/19. This merchant account did not have a lease attached and all equipment was customer owned. The lease number you provided 077 007 3598, is not a valid lease number. 

  We would be happy to assist however would need more information to locate the correct account such as a correct merchant number, valid lease number, business name and business address. 

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 02/26/2024

  Well, then that makes it even worse on why we would still be charged as show in my bank statements. 

   

  We can provide all details on the company if needed:

  ****************************, ************************************************************************************************************

  I spoke with ********* at *********** - complaint number mi002909842

  I think our Merchant ID is *********** or perhaps 103989CA

  Lease number is 0770073598

  We stopped working with First Data a while back so I am unsure of our Merchant ID, and all of equipment has been returned. 

   

  Thanks

  Business Response

  Date: 03/07/2024

  **********, 

  Thank you for providing the additional information and your patience while we located your account. The ********************** number is 25534860010. 

  We appreciate you speaking with us regarding the account and fees. As discussed we have issued a refund of $120 for the annual fee. Please allow 5-7 business days for the refund to deposit to deposit to your account. 

  Do not hesitate to contact us should you have any further questions. 

   

  Thank You, ******

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we close this merchant in 2022, then they have been charging us $50 a month, for NO reason and we called them many times, and NO one did replied back to **, in order to get those charges out of the account, as of today there's been more than 24 months worth of $50/monthly charges pending and they still charging every month

  Business Response

  Date: 02/08/2024

  Mr. *******,

  We were able to locate merchant number ************ doing business under *********************. This merchant account was closed 12/1/22, there is no billing from this account. We are unable to locate ay other merchant accounts under your business. 

  In review of the bank statement you provided, it appears the merchant number generating the debit is ***************. This also appears to be the same number under which the credits are also being deposited into your bank account. We are unable to locate an account with this ********************** number in our system. As such, please reach out to your current processor to verify if this debit is coming from them. 

  If you can provide another previous merchant number or merchant statement, you believe the billing is coming from we would be happy to research further. 

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nuestra queja es como empresa ya que Clover tiene retenido un monto de $ ***** , debido a que mi negocio ********* de autos y detallado (Tomasinos Car Wash and Detailing), hizo unas transacciones de un cliente con una tarjeta del exterior y ellos han puesto muchos inconvenientes para entregar el dinero, alegando que no era el monto acordado, cosa que no es asi, se ha llamado y se ha colocado toda la informacin necesaria y ellos insisten que nos llaman a nuestros telefonos y no se comunican con nosotros, pero nuestros telefonos estan perfectamente funcionando, no sabemos que mas hacer para que puedan darnos el dinero. Adems hicimos una devolucion de dinero al cliente y aun no le llega,anexamos la Factura del cobro de la tarjeta del cliente donde ya le estan cobrando sus compras y a nosotros un no nos llega el dinero.Our complaint is as a company since Clover has withheld an amount of $*****, because my car washing and detailing (Tomasinos Car Wash and Detailing) business made some transactions for a client with a card from abroad and they have made many problems in delivering the money, claiming that it was not the agreed amount, which is not the case, we have called and provided all the necessary information and they insist that they call our phones and do not communicate with us, but our phones are perfectly working, we do not know . What else to do so they can give us the money. In addition, we returned the money to the client and it still has not arrived. We attached the invoice for the payment of the client's card where they are already charging him for his purchases and we have not received the money.

  Business Response

  Date: 02/13/2024

  Mr. De La Hoz,

  The merchant account was signed as a car wash and all sales were expected to be face to face and all sales processed were keyed. The decision was made to exit the processing relationship due to processing larger than approved sales on foreign cards, all keyed and unsupportive financials.  

  The funds are being held in a reserve to mitigate any future chargeback risk .Funds are eligible for release after 60 days. Please reach out after 60 days to request a new for release. 

  Do not hesitate to contact us should you have any further questions or concerns.

  Thank You,

  Fiserv

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed a 36 month lease with Clover in April of 2021. We have paid timely every charge that was owed. We made a decision December of 2023 to close out business permanently. Our last credit card transaction took place on 12/23/2023. On 12/27/2023 I paid off our lease through April **** in the amount of $484.85. The final Credit Card Charges were then withdrawn on 1/3/2023 for december transactions. On 1/4/24 another $550 was taken with no explanation. When I called Clover (4 times, spoke to 4 different agents) ***** was able to tell me what this charge was. I called the bank and they stated that this was a merchant processer charge- Still no word on what this charge was but because it was small I let it go. Today, 2/5/24 another $302.30 was withdrawn from my account with no explanation. I am completely paid up with Clover and haevnt used their machines in over a month. I cancelled all the monthly subscriptions, paid off the lease, and I am continuously seeing money taken from my accoutn without any explanation. The info that shows up on my bank statement is: MERCH BNKCD *** DEPOSIT ID NBR: ************ My Merchant processer number with clover was : ************

  Business Response

  Date: 02/06/2024

  Thank you for reaching out with the stated concerns. 

  The merchant account processed through December 2023. Interchange/Billback fees are billed a month in arrears, December interchange fees are billed on the January **** statement and January fees are debited in February. Please see the attached January **** merchant statement which breaks down the $302.30 billed to your account. 

  If you have any further questions, you can contact customer service at  **************. 

   

  Thank You, 

  Fiserv

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We closed our business on 12/25/23 therefore we had no credit card payments after that date- all fees should have been collected with the Jan sweep( which were paid). We should not have incurred fees in January as we did not process any payments that month. This is the run around we get everytime we call inquiring about fees and charges from our account. If we cancelled the services and didnt take a credit card payment after 12/25/23 how would we still owe fees for Processing? I can provide bank statements and point of sale to show we had NO sales after that date. I can also provide the dissolution of our LLC as well as correspondences to show we cancelled all services and paid all outstanding balances that we were told at the time of cancelling. The above also doesnt address the random $550 that was withdrawn early Jan without providing any notice of what that money was for. When we called on 4 separate occasions we were told no one could provide an explanation as to why that money was withdrawn and they didnt see those charges on their end. 

  
  Regards,
  ***************************

  Business Response

  Date: 02/13/2024

  Ms. ******,

  The fees debited were fees for the processing you did in December. We understand you did not process past December 2023 and we are not disputing that fact. However, fees were still owed for the December processing. 

  Attached is your January **** statement showing the fees debited. If you review you will see the fees show as December. For reference I have included your December 2023 statement which shows the November fees were billed in December. Fees are billed in arrears. We apologize for any confusion. 

   

  Thank You,

  Fiserv

• Initial Complaint

  Date:02/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First data has created a contract from information given to them in 2014. They have tried to forge my signature and have altered a drivers license to show issue date of 2014 and expiration in 2024 license in ** are only valid for 8 years **** They have the wrong telephone , wrong strreet address and wrong email. They are also trying to use a voided check that was issued in August of 2014. The date on the new contract is 1/2/24. I have not received any equipment and they are trying to draft money from my account. I have not talked to anyone about a credit card machine and do not want to. I have asked for a telephone # but the only response i get is we will look into it. When i call the number on the contract i get a machine and cannot talk to a human.

  Business Response

  Date: 02/05/2024

  ************************,

  We are unable to locate an account with the information provided. It sounds like you have obtained a copy of the contract. Please respond to your BBB compliant and attach a copy or email a copy to ********************** and reference case number 12652375.

   

  Thank You,

  Fiserv

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************************

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear   The email address they provided is not valid could not respond with their request for copy if contract I will send to you
  
  Regards,
  
  ***********************************

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear     First data asked for copies but the email they provided is invalid. Attached are copies for your review. All info marked with yellow is incorrect
  
  Regards,
  
  ***********************************

  Business Response

  Date: 02/15/2024

  ************************,

  The lease subscription *************** was closed on 2/9/24. 

  Please let us know if you have any further questions. 

  Thank You, ******

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 gift card from a cafe named *******, in **********, **, on August 7, 2022. It was offered as a special promotion. When I returned a few months later, that location became a completely different store. Upon inquiry, they informed me the previous store closed a long time ago. Therefore my gift card became useless. It is a Clover branded card with their logo on it. I feel they should be responsible for allowing a merchant to mislead customers and sell gift cards when they are about to close. I was not able to find a way to contact them as a consumer, but recently it occurred to me that perhaps BBB and my credit card company could help. I have already filed a dispute report with my credit card, hopefully you can help too. Thank you.

  Business Response

  Date: 02/02/2024

  Thank you for bringing your concerns to our attention. According to our research, Trudan in ********** ** moved to a new location at ************************************************************** in November 2022. The gift card you purchased should still be valid at that location. Should you need to reach them, you can contact them at **************** Thank you, Fiserv

  Customer Answer

  Date: 02/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you for providing the new location for the business referenced. It is actually a counter located within another store, therefore it is not found in listings. Although they stated they no longer have the clover machine from the ********** location to read the card, they offered to honor it by replacing the card with one that works at the new location. Thank you for your assistance.
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data Merchant Services has been withholding my funds from credit card payment saying that i'm behind in payments but they had already taken $900a.00 last year for the reason if it happened well it happened again because I switched banks and since then Clover, First Data and ******** Merchant Services all in which are the same company, collecting money from me three times I spoke with Toya at the company and she mentioned that the sales reps dont tell you about the additional fees to get you signed up which is totally misleading to the consumers. They have been holding money for more than a month which now has put my restaurant at risk of shutting down We currently have no water, TABC has suspended my alcohol license cause I don't have the $1100 to renew my license and since I can open without water, internet which operates my online orders and phone service has been interrupted for not paying $154. which i do not have. Im writing this complaint because i've reached out to numerous people and departments and no one can tell me any thing expecially when i would have money released.

  Business Response

  Date: 02/26/2024

  Thank you for bringing your concerns to our attention. Our records do not indicate any funds are being held in your reserve balance at this time. While we believe this resolves your concerns, nevertheless, do not hesitate to contact Velocity Merchant Services customer service at e **************. 

  Thank you, 

  Fiserv.

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed an appeal in June 2023 because i was charged twice by a merchant and my first dispute was denied. I was told it would be ***** days. December 5 i called to get the status and was advised to send another email appealing. After speaking to a representative today i was told again it would be ***** days from December 5, 2023. I never got a response from the June 2023 appeal. I have escalated through customer service but continue to be told "there's no update" and to "check back from time to time". I sent all the documentation necessary to aid in their investigation to no avail.

  Business Response

  Date: 02/06/2024

  Thank you for bringing your concerns involving your Money Network card to our attention. After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $73.00 on February 06, 2024.
  
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************.
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************