Business Profile

Credit Card Equipment

First Data

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Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

584 total complaints in the last 3 years.
199 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work for ****************** have for since 12/09/2023. Have been paid through EZ PAY PROGRAM the whole time. They locked my card last week and will not unlock it. I have provided all information.
Business Response
Date: 01/29/2024
Thank you for brining your concerns to our attention. Our records indicate the compliance hold on your Money Network account was released on January 25, ****. While we believe this resolves your concerns, nevertheless, do no hesitate to contact customer service at ************** if you have additional questions or concerns.
Thank you,
Fiserv
Customer Answer
Date: 01/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The action they took by locking my account, caused unnecessary stress and financial issues that releasing my earnings cannot reverse. I have been using it since December.

Regards,

***************************
Initial Complaint
Date:01/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attached a document which explains the situtation.Basically, I am a very small buisness and was charged $2000 unfairly in fees from a credit card company and have not been able to get any resolution.Again, all the details in the attached document.
Business Response
Date: 02/02/2024
******************,

Thank you for bringing your concerns to our attention. We understand that your processor, ********, has reached out to you by phone and email to resolve your complaint. ******** has advised that they offered you a courtesy refund of $500.00. Please contact ******** at ************ or respond to the email they sent you on 1/30/2024.
Thank you,
Fiserv
Customer Answer
Date: 02/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been working with ********, but am still waiting on more responses from them.

Regards,

*****************************
Business Response
Date: 02/20/2024
Thank you. Please continue to work with ********.
Initial Complaint
Date:01/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dating back from November 2023 up to now, Clover Network, **************** attempted to charge for a service in the amount of $52. My account didn't have the funds at the time so the merchant ran the *** on my account 1-4 times a day, day after day to the tune of $800 plus. When I reached out to get answers on why they didn't simply shut off my service or try to contact me to see if I had another way to pay, but after 4 phone calls and being transferred to 4 different departments, I still couldn't get an answer. No one, still to this day, even after having my account notated, has tried to reach out to me to explain how do I go from owing $52 to now owing $800? This just seems very shady that they would run the *** through my account 4x in one day on multiple days. As a customer of theirs, I feel, I was owed, at the very least, a phone call from customer service asking how I would like to take care of the $52.
Business Response
Date: 02/04/2024
Thank you for bringing your fee concern to our attention. We reflect your merchant processing account Early Literacy is still open. As such you are charged fees that are in accordance with your Merchant Processing Agreement (MPA). Please note section 6.5. Fees; Adjustments; Collection of Amounts Due

6.5.1 You will be charged, and agree to pay us, all fees set out in this Agreement.

6.5.2 If your fees are not paid through our automatic debiting process, and we are required to pursue collection efforts, you will reimburse us for our costs in an amount of not less than $100.00.
We have attached your MPA and January **** statement for your record and review. Please call customer service at **************, if you would like to cancel your account and discuss your options.
Thank you,
Fiserv
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We closed our business Oct. 1. I cancelled the credit card machine on 10-10-23 per ****, cancellation #*******. I spoke with ******* (supervisor) on 12-11-23 (ref# ********) and she said she would reverse the charge for Nov. of $50.78. This has not been done as of 1-15-24, and instead received another statement showing that $61.96 has been taken out of our bank account for the month of December. I tried calling them today (1-15-24), however customer service could not help me because of the *** holiday, all supervisors are off today. They give me the run-around every time I call them. Our account number is ************ and the name of the company was **************************. Our phone number was ************ which no longer belongs to us, it was ported over to the company who purchased my husband's practice on 10-1-23. They are fraudulently taking money out of our checking account and would like them to stop and refund the $112.74 that they took out. Thank you for your assistance in this matter.
Business Response
Date: 01/29/2024
Have reached out to **** and advised that the debit to their account was done in error and have refunded the full amount of 112.74.
Customer Answer
Date: 01/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:01/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TRS is taking 2 $25 transactions out of my bank account for *************** 1. $31.79, 2. $20.92, 3. $25 4. $25. It says retry payment but I'm not buying anything.
Business Response
Date: 02/15/2024
February 14, 2024
*********************
91 *****************
**********, ** - 26386
RE: BBB Complaint# ********
Original & Current Creditor: Amazon Marketplace Pmts
Reference Numbers: 44-233464425233 & 44-2334744252621
Dear ****************,
TRS Recovery Services, **** (TRS) has received your BBB complaint. I attempted to reach you by phone on January 18, 2024 and left a voicemail; please call me directly at ************** to answer any further questions regarding this complaint. While your complaint is a bit unclear, the two $25.00 charges were not for purchases but rather two return check fees.
Each of the items above were purchases made using your Amazon account that returned:
Item 44-233464425233 was for a purchase made on December 4, 2023. After returning unpaid on December 12, 2023,
it was successfully resubmitted to your bank for payment; both the debt $31.79 and the service fee $25.00 cleared and posted on January 5 and 11, 2024, respectively.
Item 44-233474425262 was for a purchase made on December 4, 2023. After returning unpaid on December 13, 2023,
it was successfully resubmitted to your bank for payment; both the debt $20.92 and the service fee $25.00 cleared and posted on January 5, 2024 and January 11, 2024, respectively.
Below is a summary of the items resolved in TRS system which has also been provided to TRS affiliate TeleCheck Services,
LLC (TeleCheck), a specialty reporting agency, which has also updated its system with this information.
Trans. # Check # Date Amount Original Creditor Current Creditor Rcvd by
TRS Fee Total
Due
44-
233464425233 ******** 12/4/2023 $31.79 Amazon
Marketplace Pmts
Amazon
Marketplace Pmts 12/12/2023 $25.00 $0.00
44-
233474425262 ******** 12/4/2023 $20.92 Amazon
Marketplace Pmts
Amazon
Marketplace Pmts 12/13/2023 $25.00 $0.00
If you have any questions or would like to discuss this matter directly with me, please call **************; you can also reach our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its records.
Sincerely,
LaDrenda ******************** Team Lead
TRS Recovery Services, ****
Initial Complaint
Date:01/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 15, **** I received an email from this company stating that I have a balance owed $2526.76 for equipment and a cancelled contract with Clover. I never signed a 48 month contract with them. I have reached out several times and have gotten no response it was giving the run around. No one has the answers to anything, and someone is always supposed to get back to u. The last time I used this service was at least 3 months ago in which they kept my payment of $307, and when I inquired as to why, I was given the run around, they deposited half the money into my account and then took it right back out at the same time for fees which makes no sense, where is the other half of the payment, and to this day, they have no idea, they tried to send me to collections stating that $240 is for the equipment when I was told it was $600 to buy and all the rest of the money is for there inflated services. Scam from the beginning starting with the man ******************* who signed us up. I am a small business and would never sign a 48 mth contract that agrees to let them **** my bank account charged over $500 a month for this scam service. I want this service stopped immediately and I want an address as to where I can return there equipment, I want the $2526.76 removed. I had to change my bank account number, so they would stop taking ********************** out for charges and fees I never used. This company is a straight scam 100%, do not do business with them. I don't accept the response that says give us your merchant number and we will contact you, because that's a lie.
Business Response
Date: 02/01/2024
Thank you for bringing your concerns to our attention. Please see attached agreements and please note section 5 of the Equipment Subscription Agreement as it states: This agreement is a non-cancelable commitment by you for the full subscription term indicated herein. By executing the below, Subscribe confirms that the Subscription Term is filled in above. Any attempt by you to terminate this commitment prior to the end of the Subscription Term, entitles First Data Merchant Services LLC to all rights and remedies set forth in paragraph 3, including acceleration of the remaining payments due, which shall be calculated as 95 percent of the product of (1) your monthly payment and (2) the number of months then outstanding on the Subscription Term. By signing below, you are agreeing to the terms and conditions in this agreement and acknowledging FDMS' acceptance of this agreement. If you sign using an electronic signature process, that signature reflects your agreement to be bound by the terms and conditions in this agreement. For any assistance or concerns please contact **************.
Thank you,
Fiserv
Customer Answer
Date: 02/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I never signed the lease agreement that is not my electronic signature, sorry. I was not the person that initially did the sign up, therefore I never signed any paperwork or even agreed to the non cancellation agreement.

Regards,

*****************************
Business Response
Date: 02/20/2024
Ms. *******,
The lease agreement was part of the merchant contract. When the equipment is received, included is a welcome letter which covers the terms and costs, it also advises if this is not what you agreed to please call immediately. Not only were there no calls received to dispute the merchant agreement and/or lease as fraud, the account and equipment were both used for processing and funding.
We show calls made by you into customer service regarding the ********************** account with no mention of fraud. If you believe someone in your business fraudulently opened the account and signed your name then it would be advised to press legal charges and request compensation from that person.
The agreement that we have is valid. Please be advised that the merchant account is still open. If you need to have the account closed, you can do so by calling customer service at **************.

Thank You,
Fiserv
Initial Complaint
Date:01/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
sales representative ************* has been very unprofessional and uncooperative with us. When we planned to change our merchant from global payments to Clover, she said that she was going to cancel the global payments herself. So we decided to sign the contract, but when we received the merchant and called her, she answered to help us set up the account for both locations. We tried calling her back again just to ask for an update about canceling our current merchant, but she did not answer. We kept contacting her by emailing and calling a couple of times, but he still got no response. We decided to call the business pro and she called us back within minutes and said that she would call us back by the end of the day. We still did not get any response and we got charged $111.18 for each location, while the contract says only $50 for each location THE CHARGE WAS FOR NO SERVICE AT ALL This is very unacceptable and very unprofessional. So now, we want to cancel the contract for misrepresentation. When we contact the customer service they informed us that the cheeted on us and after you sign she will never answer.she bolcked our phoenes too Her name is ************* INDEPENDENT SALES OFFICE ************** / CELL ************** EMAIL ********************************************************
Business Response
Date: 01/17/2024
Thank you for bringing your concerns to our attention and your patience. Our Sales Quality investigated the allegations brought forward and below are our findings:

We received feedback from the sales office that they have been in contact/communication with yourself.
The sales office stated they explained to the merchant that their first charge is for December and January in a one lump sum per location and that by February they will be charged the $50.00 per location plus taxes.
Verification calls completed by the merchant for each location where the merchant was advised that First Data or its agents are not responsible for cancelling the account with their current service provider or is otherwise not responsible for compensating on the cancelling charges with their current provider.

While we believe this resolves your concerns, nevertheless do not hesitate to contact the **************** number listed on your statement.

Thank you,
Fiserv
Customer Answer
Date: 01/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes we received the machines for two locations.
but

1- First of all we have no clue about the cancellation process. We were advised by the YOMAIRYS YORK that if we agree to cancel with the other merchant she will come and call them and cancel and she will pay the cancellation fees that is the agreement between me and her to accept signing the contract.
2- After we signed she disappeared and we tried emailing and calling with no answer onle one time when the machine arrived
3- after we fail to reach her we called clover customer service we informed them about what is happening they told me dont call her again as she is independent worker and she succeeded to convince me to sign the contract and "you are done for her and she will never call back"
4- She called us after we informed her that we gonna contact our lawyer and she offered the cancellation number which she did with our existing merchant and she paid the fees (You are mentioning here in your reply that you company is not responsable about the cancellation where in the thread of these emails you sent the cancellation number which contradict your reply with reality look at attched email.
5- After we told you that BBB is envolved she called me and told me I am going to send you the confirmation of cancellation and no penality is required to be paid to cancel as we already bought the machine( here she mentioned she paid and again she mentioned there is no penality.
6- we asked to cancel the contract because the base which we agree to sign the contract with here was completely false.
7- We received this email from the existing merchant mentioning that the contract still not cancelled and we have to pay fees to do so( look at the attched email)
So everything is contaradicted and full of false informations

We kindly requesting to cancell our two locations contract.
Regards,

*************************
Business Response
Date: 01/26/2024
Upon reviewing your concerns we had an agent escalate this matter on your behalf and contacted you on 1/22/24, however, our sales agents do not have the authority to instruct Global Payments how to conduct their business and you will have to work with them for a resolution to your concerns.

Thank you,
Fiserv
Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
Hello

Thanks for your reply. Yes an agent contacted me and he did not resolve the issue. He sent me a recording of my consent to your representive that you are not responsible for cancelling with existing merchant but:-
1- I signed the contract based on verbal promise your sales representitive gave to me that she will take care of the cancellation and any related cancellation fess.
2- I did record for her verbal promise as she did for me I was trusting her
3- She sent me confirmation of cancllation and I did send it ( Does this work as a proof that she promise to do?!)
4- She mentioned to me couple of times that she aslready cancel with my existing merchant then my existing merchant sent an email ask me if I want to cancel with them I should pay fine. (an email from my existing merchant sent also proof that.)
5- the matter for me is eithical than financial. my main problem is eithical that I trusted someone who keep changing his words all the time.

I KINDLY REQUEST TO CANCEL THIS CONTRACT FOR BOTH CLINICS WITHOUT ANY FINE AND TO REFUND THE MONTHLY FEES YOU ALREADY WITHDRAWN FROM MY ACCOUNT
Regards,

*************************
Business Response
Date: 02/13/2024
We have listened to both ***'s and you agreed to both. We have also provided both copies to yourself so you may listen.

Two agents offered you $500 PTS, however you refused and clearly provided email confirmation that you would like the accounts cancelled. We have already submitted the cancellation request for both merchant IDs. Additionally, you were advised to contact FDGL and cancel the lease.
Thank you,
Fiserv
Customer Answer
Date: 02/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
No body offer me $500 PTS
I have received both copies to listen and I did admit that I consent but the base of this complain is based on the fact that your sales person convinced me to sign and agreed ORALLY with me that
1- she will come to the clinic to call the the existing merchant to cancel and she will take care of the cancellation fees but:-
a- she did not show up to the clinic after I sign and stop replying until we started the complain with BBB
B- she mentioned that she already cancel our contract with Global merchant and sent us confirmation number of the cancellation.( THE ***** IS SENT HERE IN THIS CORESSPONDENCES)
C- Global merchant called me and told me the account is still active.
Yes I received the cancellation request for both merchant IDs. BUT when I contact FDGL to cancel the lease they ask me to pay 4800 $ so why I have to do so?
1- I never dealt with them when I signed the contact you are the one who brought them to this matter,
2- The contract is based on mis-leading info from your sales person as she acted smart when she promised me to do this just to make me sign the contract and after this all this issues happened.

AADDITIONALLY
YOU ARE CHARGING ME MONEY OR THE TWO LOCATIONS THE AMOUNT YOU CHARGE FOR EACH LOCATION IS DIFFERENT AND i NEVER USE ANY MACHINE IN ANY OF THE LOCATIONS ANY EXPLANATION WHY YOU CHARGE ME? AND WHY THE AMOUNT IS DIFFERENT ?

Regards,

*************************
Business Response
Date: 02/20/2024
Mr. *****,
Sales agents are unable to close accounts with your current provider. Canceling service and any cancelation fees would be your responsibility as the merchant. We have reviewed the initial call with you in which it tells you that no one else is responsible for doing so. Additionally, the call reviews the cost of the lease with First Data Global Leasing and the term of 48 months to which you verbally agreed. You signed a 48 month non cancellable lease. The lease is a valid agreement.
We do not find any wrong doing on the part of the sales agent.

Thank You, ******
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently went on a cruise and used my Money Network card to pay for all my expenses. During the trip, the cruise ship put a hold on my card for the incurred charges. Once we returned, the bill was settled, and the pending charges were reversed. However, even though Money Network can see that the charges were reversed, they are still holding my money for ***** days before I can access it. I am wondering why they would keep my money on hold for so long, even when they can see that the pending charges have been reversed. I have spoken to several reps and supervisors, but they are unwilling to provide customer service. Instead, they just keep saying that I have to wait for ***** days. I even called with a cruise line rep on a three-way call, but they still did not assist me.
Business Response
Date: 01/09/2024
Thank you for bringing your concerns to our attention. We located a ********** Money Network card associated with your identity. As of today's date; 1/9/24, there are no holds on the the card and the account is currently reflecting a negative balance. Until the account has a positive balance, the account can not be utilized for transactions.
While we believe this addresses your concerns, nevertheless, do not hesitate to contact Money Network **************** at **************.
Thank you,
Fiserv
Customer Answer
Date: 01/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The account is in the negative because there are 2 charges one for $23.43 and another for $303.15 that are pending from Royal Carribean Allure of the seas ship, please see attached. Royal Caribbean emailed your company (money network) on 1/5/24 to let you know these pending charges should be reversed as they settled the bill on 12/26/23 with the charge of $426.33. However, I was told Money Network will be holding the pending charges for ***** days when Royal Caribbean released these charges of 12/26/23 and again confirmed via phone and email that these charges were released.
I do not understand why my funds are being held for ***** days which is the reason my account is in the negative. There should be a $211.21 balance on the account.

Regards,

Laquail ********
Business Response
Date: 01/18/2024
Money Network received an email asking to release the funds, however, the last 4 digits of the card number were not included. without that information included we cannot release the funds. However, a Money Network representative attempted to contact you today(January 18, ****). They left a message advising what is required to release the funds. Additionally, Money Network replied to cruise ship advising what is needed on their letter to release the funds.

Please do not hesitate to contact Money Network **************** at ************** if you have additional questions or concerns related to this matter.

Thank you,
Fiserv
Initial Complaint
Date:01/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our organization has been utilizing the "Clover" platform for rent payment processing, having transitioned from "Pay Easy" a few month ago. Regrettably, we encountered significant challenges when attempting to operate seamlessly with Clover. It became apparent that the system was not compatible with our requirements, leading us to discontinue payment processing at the beginning of November 2023.Subsequently, around November 22, our accounts began registering numerous unauthorized $1 transactions. It is crucial to note that our real estate business does not involve $1 rent charges, and all prior transactions consistently exceeded this amount. Approximately 170 unauthorized $1 transactions occurred, prompting us to promptly report this issue to Clover through multiple phone communications over the past month.Despite extensive efforts to engage with Clover's customer service team, our experience has been marked by prolonged explanations, only to have our calls abruptly disconnected after extended periods. We have consistently conveyed that these transactions are not reflective of our business activities. Compounding our concerns, we are now facing chargebacks on the unauthorized $1 transactions, with Clover attempting to levy an additional $25 per transaction. Our attempts to address these issues through customer service have been met with repeated challenges, including dropped calls and a lack of willingness to assist on their end.Our organization is committed to resolving this matter amicably and without unnecessary escalation. We kindly request a thorough review of our accounts to verify that these unauthorized transactions were not initiated by us. Furthermore, we seek your assistance in releasing us from any obligations to Clover arising from these unauthorized activities.
Business Response
Date: 01/10/2024
Thank you for bringing your concerns to our attention. To better assist with the resolution of this matter please reply within the BBB Secure portal with your Merchant Number(MID), doing business as (DBA) or the associated Lease Number.

Thank you,
Fiserv
Customer Answer
Date: 01/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the accounts below from Nov 1st 2023 none of the $1 transaction been done by us, or any party associated with us.
We do not want to have anything to do with them, we do not want the associated costs related to them and any charge backs related to them.
****************** LLC | MID: 526227134883
***************** LLC | MID: 372689354887
******** COURT | MID: 526232096887
***************** LLC | MID: 372689354887

Regards,

*********************
Business Response
Date: 02/01/2024
Thank you for providing the requested information. It appears the owner of these accounts spoke with our VOC group regarding the fees they were charged due to excessive testing that was done on each of the accounts. Our agent worked with them quite extensively and went over the what needed to be completed. The client was advised that our finance department policy requires that that in order to have any refunds considered, the accounts must be PCI compliant. None of the accounts were PCI compliant at the time of the compromise and they were not PCI compliant when the accounts were closed by the client. As such we are not able to refund any fees due to the circumstances.
thank you,
Fiserv
Customer Answer
Date: 02/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Our accounts was not used by your service, we did not do the testing. the $1 transaction on our accounts was not made by us. **** representative that we talked with we explained that to them and they advise that they will check and someone will contact us - none did. It is not a PCI compliance issue, its security issue as those transactions was not made by us.
How can you make our accounts liable to thousands of $1 transactions that was not made by use, than adding chargeback fees and say that we are responsible for it?
Attached are the transactions that are in dispute.
Please advise how our account responsible for transactions we did not do?

Regards,

*********************
Business Response
Date: 02/08/2024
We have provided a courtesy refund for the total amount of $1,544.47 from the fees incurred from us. Please see the break down for the following merchant accounts below:
DBA: ****************** LLC, MID # ************ - $418.42
DBA: ***************** LLC, MID # ************* - $367.14
DBA: ******** COURT LLC, MID # ************ - $410.26
DBA: SUMMIT PARK COMPLEX LLC, MID # ************ - $348.65

You should have funds in your account in the next 3-5 business days. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at **************.

Thank you,
Fiserv
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you,
We accept this resolution, in addition if you can please confirm that with that we do not have any more obligations and relationship with you. We do not have any open collections, or liabilities for past transactions and any other dues and fees.

Regards,

*********************
Business Response
Date: 02/13/2024
****************,
The merchant account has been closed and there is no collections or fees due at this time.

Thank You,
Fiserv
Initial Complaint
Date:01/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were a client of First Data and they held a reserve of around $30,000 that was supposed to be released on 4/13/2022. We have contacted them numerous times through email and over the phone and the money has yet to be released. And we hope that any potential vendors that desire to work with First Data are forewarned as to their fraudulent practices. We would like the full amount of money to be wired to our account immediately with any interest accrued on the money to be added since April 13th, 2022. Due to the lack of response and the countless attempts at trying to rectify the situation, we will be pursuing criminal and civil actions if the matter is not resolved promptly.
Business Response
Date: 01/17/2024
Thank you for bringing your concerns to our attention. The funds are eligible for release. Please confirm if DDA on file is still active. If not, then we can mail a check to the address on file. If the address on file is not valid, then we will need a copy of a voided check with the business or signors info.
Thank you,
Fiserv
Customer Answer
Date: 02/18/2024
Good Afternoon,
Please mail a check to the address on file. The ** Box in ********************* **********. Please confirm what address you have on file so we can resolve this situation. It should be a ** Box in ********************* **, thank you!
Business Response
Date: 02/28/2024
Mr. *******,
Thank you for your response. The address on file for your account is *******************************, **********, ********** *****. We do not have a PO Box on your account therefore we would need to release the funds to the ***************** address. Please confirm if a check can be sent to this address.

Thank You, ******
Customer Answer
Date: 02/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The correct address is :
***************************************** Box 7301
******** park, ** 07662

Regards,

***********************
Business Response
Date: 03/01/2024
A check mailed would need to go to the address on file which is
**********************************************************************************
Please confirm if this is an address that is still associated with you that you can receive the check. If not, we will need to make other arrangements and account updates to send to another address.
Customer Answer
Date: 03/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The updated address the check can go to is as follows:
One of a Kind Coins
P.O. Box 7301
******** park ** 07662.

this has already been verified by your company in the past by providing a voided check via email. And yet we still have no check on the way to us. It seems you are delaying and doing the same delay tactics as before. Please send the check to provided address asap.

Regards,

***********************
Business Response
Date: 03/21/2024
Thank you for reaching back out.
We have requested a check be sent for release of funds to the address on file.

Thank You, ******

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